Hakuba Alps Hotel

Hotels
7.6 (160 reviews)
Chikuniotsu 12851 , Otari , jp

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Free
Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Good service
Comfortable food
Cons:
Cleanliness issues
Room size concerns

Categories

Cleanliness
6.61
Guests mentioned poor cleanliness such as low pressure in showers, old carpets, and other maintenance issues.
Service
8.58
Multiple reviews highlighted the positive service experience provided by the staff.
Location
7.62
Location is good for skiing but may be slightly further from downtown for summer visits.
Room Quality
7.07
Some rooms were spacious and comfortable but showed signs of wear and tear.
Amenities
7.6
Amenities generally met expectations, though specific disappointments were mentioned.
Value for Money
7.56
Some guests felt the value was good given the overall experience, though some discrepancies were noted.
Food and Beverage
8.11
Food was positively highlighted in several reviews, although variety was mentioned as a concern.
Overall Experience
7.68
Overall sentiment was mixed, with many positive aspects but also significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 14:06

Property Description

Luxurious Mountain Retreat

Ski Resort Proximity: Located right next to Hakuba Norikura Onsen Ski Resort, Alps Hotel offers the perfect winter getaway with public hot-spring baths to unwind after a day on the slopes.

Diverse Amenities: From tennis courts to a French restaurant, this hotel has it all. Enjoy mountain views from your room and relax in the mineral baths for the ultimate rejuvenation.

Year-Round Activities: With a free shuttle service to the train station, an outdoor pool, karaoke, and a golf course, Alps Hotel ensures a memorable stay no matter the season.

Book your stay at Alps Hotel now for an unforgettable mountain escape!

Important information:

Additional charges will apply to children between the ages 6 and 12 years. Please contact the hotel for details. Guests 13 years and older are regarded as adults.

Guests with a tattoo may not be permitted to enter public bathing areas and other public facilities where the tattoo might be visible to other guests.

Use of the hotel's hot-spring baths requires payment of an additional fee.

To use the hotel's free shuttle to/from JR Minami-Otari Train Station, please make a reservation at time of booking.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.6
Based on 160 reviews
Cleanliness: 6.61
Service: 8.58
Location: 7.62
Room Quality: 7.07
Amenities: 7.6
Value for Money: 7.56
Food and Beverage: 8.11
Overall Experience: 7.68
S
Surasak • extended_group • th
4
2026-03-27 • via Nuitee
E
EVGENIYA • extended_group • jp
10
2026-03-25 • via Nuitee
P
Piyawan • family_with_children • au
8
2026-03-23 • via Nuitee
K
kishino • couple • jp
10
2026-03-23 • via Nuitee
G
Gustav • couple • se
5
2026-03-19 • via Nuitee
T
Teerachai • extended_group • th
9
Pros:

ski ski out. Dinner is good

2026-03-18 • via Nuitee
L
Luis Fernado • family_with_children • br
2
2026-03-15 • via Nuitee
S
Shang-Ren • extended_group • au
8
2026-03-14 • via Nuitee
M
MICHIKO • couple • jp
8
2026-03-14 • via Nuitee
T
Teerachai • extended_group • th
10
Pros:

ski in ski out . dinner is good

2026-03-11 • via Nuitee
H
HAOYU • extended_group • tw
10
2026-03-11 • via Nuitee
怡柔 • extended_group • tw
3
上下舖房型很好，其他完全都不好
Pros:

五個人訂房被分為三人房與雙人房兩間，實際到現場看到三人房其實可以住五個人，房內很新設備也很好完美。但因為雙人房當時出了問題，我們讓朋友來住我們的三人房的部分，其實五個人是完全住得下的，空間也很大的。三人房上下舖的部分與網路照片相符！

Cons:

雙人房的房間差勁到極點，實際照片與線上訂房時的照片完全不相符，房間內竟然沒有可以照明的燈，晚上暗到不行、床的棉被也非常舊又潮濕，完全待不下去。跟服務員反應房型跟預訂的不同，服務員卻跟我們說照片只是範例，而且我們不退費，還說照片是booking那邊的問題，跟飯店不相關。完全算是詐騙。（圖片附上網路照片跟實際的差別讓大家不要踩雷）

2026-03-08 • via Nuitee
J
Joshua • family_with_children • jp
10
2026-03-07 • via Nuitee
J
JuiLin • couple • tw
10
2026-03-03 • via Nuitee
T
Trine • couple • dk
7
2026-03-03 • via Nuitee
D
Dan Soong • family_with_children • au
8
2026-03-02 • via Nuitee
N
Niklas • couple • se
8
2026-03-01 • via Nuitee
N
Natalya • extended_group • jp
10
2026-02-27 • via Nuitee
C
Cheng Jung • extended_group • tw
7
租借ski設備方便，有室內外溫泉及泳池，但晚上外出需要有車才能找到晚餐。
Pros:

Ski-in Ski-out

Cons:

設備已久，踏踏米會黏上衣服。

2026-02-25 • via Nuitee
T
Thocharun • family_with_children • th
5
2026-02-25 • via Nuitee