Casa Morasan Hotel-Boutique

Hotels
9.4 (83 reviews)
12 Avenida 8-21 zona 1 Quetzaltenango, Guatemala 8-21 , Quetzaltenango , gt

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Family rooms
Pets allowed
Safety deposit box
Fax/photocopying
Tour desk
Ironing service
See all facilities

Review Highlights

Pros:
Great location near central park
Responsive and friendly staff
Charming historical ambiance
Cons:
Housekeeping issues on arrival
Restaurant service inconsistencies

Categories

Cleanliness
8.73
The rooms were not ready upon arrival and there were issues with housekeeping.
Service
9.7
The staff was highly responsive and engaging, addressing requests promptly.
Location
10
The hotel is conveniently located steps from the central park.
Room Quality
8.74
Rooms are described as a bit dark with limited artificial lighting.
Amenities
9.69
The hotel offers good amenities, including a restaurant with a great breakfast.
Value for Money
9.42
Overall, guests found it a good value considering location and comfort.
Food and Beverage
9.18
The restaurant's pricing and service can be improved, but meals are generally excellent.
Overall Experience
9.73
Guests had a positive experience with the charm and ambiance of the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:28

Property Description

Luxurious Accommodation
Experience a touch of elegance at Casa Morasan Hotel-Boutique, located steps away from Quetzaltenango Central Park. Indulge in comfort with our well-appointed rooms offering mountain views and modern amenities like free WiFi and flat-screen TVs.

Relaxation and Dining
Unwind in our hot tub or explore the garden before savoring a delicious meal at our on-site restaurant. Enjoy the convenience of room service and start your day right with a complimentary American breakfast.

Convenient Location
With free private parking and a shared lounge, Casa Morasan Hotel-Boutique ensures a hassle-free stay for all guests. Plus, being only 140 km from Tapachula Airport, your journey to relaxation begins as soon as you land.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GUA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

9.4
Based on 83 reviews
Cleanliness: 8.73
Service: 9.7
Location: 10
Room Quality: 8.74
Amenities: 9.69
Value for Money: 9.42
Food and Beverage: 9.18
Overall Experience: 9.73
F
Felipe couple gt
10
EXCELENTE
Pros:

Todo el servicio muy excelente, la ubicación perfecta para recorre Xela, lo recomiendo

2026-01-19 via Nuitee
J
Jorge couple gt
9
Muy relajante y amistoso
Pros:

Muy bien ambientado. Histórico

Cons:

Por lo céntrico el acceso puede no ser tan inmediato con vehículo, pero es algo externo al hotel.

2026-01-19 via Nuitee
A
Abeto couple pe
5
Observación
Pros:

La atención de las recepcionistas y el personal de apoyo.

Cons:

La habitación era sumamente pequeña, lo mismo el baño. Al caminar sonaba el piso de madera. No había agua caliente, tuve que ir a recepción a presentar mi observación, arreglaron el problema pero fue incómodo meterse a la ducha y recibir solo agua fría en una ciudad muy fría.
Por otro lado, me parece ridículo que en el desayuno, que está incluído, te cobren la cebolla y el jitomate.

2026-01-10 via Nuitee
S
Sean couple us
7
Room needs work but everything else is fantastic
Pros:

Staff was friendly and generally wonderful. Breakfast and dinner were delicious. Basically, everything other than the room itself was fantastic.

Cons:

Room description didn't match - there was no living area (it's a common area labeled social area). The jacuzzi is also common use. And the balcony with the mountain views is also a common area. The room didn't appear to be insulated so it was quite chilly, and there were parts of the ceiling where the light shined through. There also was extensive water damage in the bathroom ceiling.

2025-12-28 via Nuitee
E
Eric solo_traveller nl
8
Prachtig hotel op een gunstige locatie.
Pros:

Stijlvol, netjes. Voldoende dekens. Fijn dat het hotel een restaurant heeft. Locatie is prima op een steenworp van het Parque Central.

Cons:

Het restaurant heeft weliswaar een bijzonder, Spaans (uit het land Spanje) menu, de porties zijn erg klein. Het inbegrepen ontbijt is een uitgeklede versie van traditioneel ontbijt en valt zwaar tegen.

2025-12-24 via Nuitee
S
Sergio couple it
8
Pros:

Posizione

2025-12-21 via Nuitee
Y
Yakov couple ca
10
Great hotel in Xela
Pros:

Very close to the center, lot of dining options. We were so close that we could hear the celebrations that went in the center. Luckily they stopped at about 10pm. Room spacious, great bed, shower, towels. Not big breakfast but more than enough. Staff very welcoming and helpful

Cons:

No heat in the room but we didn’t it. Temp dropped at night and climb up. There enough blankets to keep you warm

2025-12-13 via Nuitee
A
Alfonso couple cl
8
Buena opción en Ketzaltenango
Pros:

La ubicación, a pasos de parque central, la recepcionista muy amable.

Cons:

El restaurante es algo caro y atendido por personas con poca experiencia. Éramos 4 personas al almuerzo, pedimos 4 platos, 3 con papas fritas y uno con verduras y nos trajeron 3 con verduras y uno con papas fritas. Nos quedaron de traer las papas fritas que faltaban pero llegaron cuando ya habíamos terminado de comer.
Las habitaciones son algo oscuras y con poca iluminación artificial.
El segundo día llegamos a las 5pm y las habitaciones no habían sido hechas. Tuvimos que pedir que las hicieran y respondieron de inmediato. Al parecer hubo una confusión del personal de aseo

2025-12-04 via Nuitee
E
Eddie couple gt
10
Altamente recomendado.
Pros:

La comodidad de las instalaciones, la amabilidad del personal, el estilo tradicional del edificio y la decoración me gustaron mucho.

Cons:

La verdad no hay nada que no me haya gustado.

2025-11-28 via Nuitee
R
Ramona couple at
10
2025-11-17 via Nuitee
E
Edgar couple us
8
2025-11-05 via Nuitee
K
Kolbien couple gt
9
2025-10-26 via Nuitee
L
Linn solo_traveller us
10
Pros:

Everything!
Amazing hotel and staff. The room comes with full breakfast included. The menu is excellent, as are the meals.

Cons:

Absolutely nothing

2025-10-12 via Nuitee
K
Karla family_with_children gt
10
excelente estancia
Pros:

La ubicacion es excelente, parqueo y tambien el desayuno muy bueno... mi hija estuvo feliz

2025-10-03 via Nuitee
P
Pierre family_with_children es
9
Pros:

Al lado de la plaza central, en un edificio histórico.
Muy bien arreglado y decorado.

2025-09-30 via Nuitee
M
Marvin partner
10
Pros:

A nice place, very quiero and a great location

2025-08-02 via Nuitee
K
kent
10
Pros:

Hotel Boutique Casa Morasan is a delightful colonial style home converted to a wonderful hotel. The staff was highly responsive and engaging. The room represents a traditional Guatemalan style with charming accents that reflect the heritage of the family, the building, and the city. the room features are updated and well kept while still reflecting historic authenticity(light switches). This is not your roadside corporate hotel, thank goodness.

The location is a block off the square which allows the noise, that exists in every Guatemalan square, to be held at a distance but as a guest, you still have easy access.

The hotel is filled with antiques and pieces of Guatemalan history. Beyond visiting Xela(go see the theater), be sure to spend some time looking around the hotel. An onsight restaurant provides a wonderful breakfast, a European-Guatemalan lunch adn dinner menu, and a quiet bar.

For tall guests, most of the beds have foot boards so your feet cannot hang over the end of the bed. It's part of the experience.

2025-07-28 via Nuitee
F
Flores couple us
10
2025-07-20 via Nuitee
A
Alex partner
10
Pros:

Amazing place! A block away from city park. Great hotel and value

2025-06-28 via Nuitee
A
Anibal
8
Estadía buena!!!
Pros:

Me pareció excelente el jacuzzi!!
Las camas no tan cómodas!!
Y no tienen variedad de comida para niños
Es más para adultos!!
Comida rica!!!

2025-05-26 via Nuitee