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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Restaurant
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Terrace
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Family rooms
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Garden
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Pets allowed
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Hiking
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Lift / Elevator
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Luggage storage
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Fishing
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Bar
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Golf course
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Facilities for disabled guests
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Non-smoking throughout
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Daily housekeeping
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Accessible parking
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Street parking
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Special diet menus - on request
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Outdoor furniture
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Wine/champagne
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Formerly a Convent of Mercy, The Cookie Jar in Alnwick offers pet-friendly accommodation just steps away from Alnwick Castle. Enjoy the comfort of Hypnos beds, rainfall showers, and complimentary cookies upon arrival.
Relaxing Lounge and Dining
Unwind in our fully licensed residents lounge or savor a delicious evening dinner in the bistro, available 7 days a week.
Convenient Amenities
Stay connected with super fast WiFi throughout the property and make use of the 24-hour front desk for any assistance needed. Additionally, indulge in activities like golfing and fishing in the surrounding area.
Book your stay at The Cookie Jar (Alnwick) for a memorable and relaxing experience.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Parking
Free public parking is possible on site (reservation is not possible).
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Pets
Pets are allowed. Charges may be applicable.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
People 1 year old and over stay for £30 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Warm friendly welcome and shown around the property on arrival. All the staff were wonderfully warm and helpful.
Excellent choices for breakfast, could not ask for better.
Evening dinner was also excellent. Many dishes to choose from the menu.
Our room was superb, spotlessly clean and had everything we needed in the way of toiletries, towels and robes.
Lovely outside terrace,
It was our anniversary and the staff had a chilled bottle of fizz and lovely card in our room on our arrival. Beautiful touch.
Leaving the property.
The Cookie Jar was everything we could have hoped for: lovely people; welcoming and relaxed vibe; tastefuly designed and quite luxurious; attention to detail with unexpected little things ( eg: fresh milk for inroom tea, and a mini cafetiere with fresh coffee; homemade cookies; fresh air from the sash windows), aswell as really important things: a brilliant shower, comfy bed; quiet room without any noise from the other guests, (despite the very old, historic, building). The food was great too!
No complaints. Our double room was a little bit small, but that's fine for one night, and the positives more than made up for it.
We really appreciated the warmth and friendliness of the staff. They were very helpful whenever we had questions about the area, and their genuine smiles really made a good impression. They were happy to store our luggage until the room was ready. The room was beautiful, and the bed was comfortable. The curtains did a good job of preventing the morning light. We enjoyed the french press/ coffee in the room. Additionally, they provided oat milk ( I am dairy-free) for my coffee in the downstairs communal fridge. I thought that was very thoughtful. The staff was just so great!
The cookies offered weren't that great. They had hardly any chocolate in them and were stale/ dry. It is a nice thought, but the execution was poor. Also, we were under the impression the hotel had AC (at least window units), but our rooms didn't work. It was very hot, but they did provide fans. The hallway/ stairwell had a lot of dead bugs on the ground that never got vacuumed up. The lobby always had incredibly potent-smelling essential oils/candles burning. It was too strong a smell. Nothing too crazy, though; we would definitely stay there again.
Lovely accommodation
Nothing
Perfect location and friendly staff.
Bistro was excellent.
Nothing
The staff were very friendly
We had bedroom overlooking main road wth no net curtains or window screening. Whilst using bathroom or bedroom to undress etc we had to draw the curtains for privacy .
There was no staff after 9.30pm on the premises so no opportunity to have an evening drink in the lounge.
The hairdryer plug was round the corner from the mirror & no table to use while drying hair.
Finally no fridge in the room to keep milk/ drinks cool. The room was of ample size to accommodate one.
The hotel has very pretty decor & the breakfast was of good quality ingredients but for the price they charge for a nights stay £300+ I didn’t think it was value for money
Very good location. Clean and comfortable rooms.
Parking difficult.
Sehr urig, altes Haus, liebevoll renoviert
The hotel is very comfortable and welcoming. Our room was quite spacious and spotlessly clean. The room was serviced each day (on request), and this was done thoroughly.
Breakfast was outstanding: an excellent range of items on offer including the best fruit salad we've ever had!
The location could not be better for entry to the castle and, a few minutes beyond that, reaching the town centre. There are many local restaurants. We would recommend Leo.
Not the hotel's fault, but the need to move the car during the day to comply with parking restrictions was a bit irksome. However, the hotel staff readily offered advice, and free on street parking was available close by. There was no problem with parking outside the hotel overnight until 10am the next day.
Warm and friendly hotel with great charm in a great location
Excellent food, both at our dinner and at breakfast
Interesting place that used to belong to the nuns, that has been beautifully and tastefully turned into a hotel. Easy walk to Alnwick Castle. Lovely big rooms, delightful dining room for breakfast, really great staff. Helpful, friendly, wishing to make your stay a memorable and good one.
I wanted to stay longer!
Location is fantastic, 1 minute walk to the castle gates. Almost all staff we've met was lovely and welcoming. Wery nice lounge zone and cozy little garden
We've met 5 members of hotel staff, and 4 of them were absolutely brilliant and nice. Although, one young lady was rude, arrogant and unprofessional. I don't know if she had anything personally towards us or was just frustrated with something in general, but each interaction with her was painful and a little embarassing.
Our room was on top floor and although it was around 20 degrees and cold wind outside, inside the room was boiling hot and the windows had stoppers so we could not open them wider than 10cm. As a result we left earlier than expected.
Lovely property with original features and beautiful gardens in a great location. The staff can’t do enough for you and make your staff perfect. A special mention to Louise on reception and the lady serving breakfast (I didn’t catch her name) both went out of their way to make your stay everything you wanted and needed it to be. The breakfast was also exceptional.
The room was a little small for the money paid but was perfectly formed will all the necessary amenities.
This was an exceptionally fine boutique hotel. Brilliant interior design and right in the middle of town so most places walkable. Great food and friendly staff. There’s a lovely garden and patio and overnight parking outside.
Nothing
the attention to detail, every room was beautiful
Beautiful boutique hotel with lots of lovely personal touches. Staff were all friendly and attentive. Best hotel breakfasts I’ve had for a long time. Cosy guest lounge. Great location just by Alnwick Castle. So much to do and see in the area will definitely be back.
Bedroom could have done with a bit more cupboard space.
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