The Wick, Hudson, a Tribute Portfolio Hotel

The location was fairly good.

The room was clean and neat. The bar and bar staff were fantastic. Very close walk to the main commercial blocks of Hudson. The local industrial/historical art on the corridor walls was both interesting and theme consistent.

Loved location and spaciousness.

Very comfortable beds, super clean and nice rooms, and staff was incredibly friendly

I am really sorry to need to write this review but my experience was awful. The hotel has an oligation to let guests understand that a few rooms (including mine #131) are really more like a basement dungeon than $380-$500 per night upscale hotel room.

Upon check-in, they claim you are getting a beautiful room but due to this being a historic building, it "may not get the most natural light." Well, that is an understatment. What they actually mean is that they are placing you in the basement dungeon which is moldy and dank. There are no windows. I could hear mice or rats running around in the walls in the middle of the night. It's pure corporate greed to use this room for a paying guest (which needs to be storage.) I feel swindled. It was a punishment that I paid for. After some negotiating, they took $50.00 off but it was still completely overpriced for a musty & dank dump with mice in the walls. I would not recommend this place to anyone who is a saavy, self-repecting traveller. Read the negative reviews - they are all correct.

To end on an upbeat note, I did enjoy the veggie burger and fries. But the rest of my experience was a nightmare.

The hotel is nice and well located.

Comfortable feeling, wasn’t like staying in a normal hotel atmosphere. It fit in with its community, and that’s what made it peaceful. Staff was tremendously helpful, room was very clean and fit my needs, and if you didn’t want to leave hotel to eat they had good food for breakfast and dinner. All around very good value in a beautiful historic town.

BED BUGS – BEWARE!
I planned to spend just one night here while passing through and immediately found live bed bugs on the king bed upon arrival. I even took a picture and tried to show the front desk, but the staff refused to look at it, almost as if they already knew.

This isn’t just disappointing it’s a health and safety issue. If cleanliness, honesty, and basic hospitality matter to you, avoid this place at all costs.

We stayed at The Wick Hotel recently, and our experience was mixed. It used to be a place where we felt genuinely welcomed by friendly, outgoing staff, but this visit left us disappointed in several areas.

Positive notes
- It was wonderful to see Quin and Maria still on the team. We’re glad one of the original guests-facing staff (OGS) is still there and contributing to the ambiance.
- Quin in particular stood out as a bright spot during our stay.

Areas for improvement
- Guest service: The overall level of service felt lacking compared to prior visits. We missed the warmth, attentiveness, and proactive hospitality that Alison and Jordan consistently provided in the past. Their absence was noticeable, and the interactions with the staff this time did not meet our expectations.
- Staff consistency: Having different faces and a lack of continuity in service can affect the guest experience. The standout friendliness from Alison and Jordan was missing, which diminished the overall feel of the stay.
- Food quality: The meals were extremely lacking in quality and presentation, to the point where we did not finish our food. This was a major letdown and detracted from the overall value of the experience.

Recommendation
- The Wick Hotel has the potential to be excellent again, but it would benefit from:
- Re-emphasizing guest-service training and consistency, with a focus on friendliness and proactive assistance.
- Encouraging staff retention of long-time associates who guests have learned to trust and love, such as Alison and Jordan, or ensuring new staff reach a similar level of warmth and attentiveness.
- Reassessing the kitchen and menu quality to ensure meals meet guests’ expectations and provide a satisfying dining experience.

Overall
We hope the management takes note of this feedback and strives to restore the level of hospitality and culinary quality that once made The Wick Hotel a standout. We still appreciate Quin and Maria’s continued presence and hope to see more of that same welcoming spirit across the team on future visits.

It’s decent - a marriot - cool vibe, nice room, however the hallway seemed a bit rundown, carpet slightly musty, doesn’t look as new and fresh as in the pictures but still a decent stay for the cost

The location is perfect, the bed was comfy, staff is awesome.

1. We are seniors. We were assigned a room that required we carry our bags up some steps. The front desk did not offer to help and resented reassigning us to a room accessible by elevator. They were not helping anyone else. Definitely should not be working at a front desk! We were assigned a room in the basement. Our window was a window well.
2. we were there midweek and parked right on the street in front of the hotel. At the end of the parking area, there is a staircase that takes you within two short blocks of the main street.
3. We had signed up for breakfast with our reservation. At the hotel, we were informed that this meant 1 drink and 1 entree. Unless you order an omelet, it's cheaper to buy a la carte and not with your reservation. The omelet was delicious.

some harsh reviews here ..... we enjoyed our 2 night stop... right on the edge of the town and a short walk to the high st / train staion /shops / coffe / bars. it's a quirky industrial conversion, the pictures are representative, big room, nice facilities, coffee and iced water on tap at reception. staff all nice.... all in all pleased we stayed

חדרים גדולים נקיים ומסודרים.