bai Hotel Cebu

Hotels
9 (2811 reviews)
Ouano Ave. Cor. Seno Blvd, North Reclamation Area , Cebu City , ph

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great breakfast options
Cons:
Room maintenance issues
Some dining experiences were subpar

Categories

Cleanliness
8.39
Several mentions of cleanliness but some concerns about room maintenance.
Service
9.36
Staff were consistently praised for being friendly and helpful.
Location
9.4
Conveniently located near the airport and amenities.
Room Quality
8.85
Rooms were described as clean, but some noted issues needing updates.
Amenities
8.88
Decent pool and buffet, but the quality of specific areas (like the pool bar) could improve.
Value for Money
9.34
Considered great value compared to competing hotels.
Food and Beverage
8.39
Breakfast appreciated, but some mixed experiences with dinner service.
Overall Experience
9.36
Guests generally had a positive overall stay with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:55

Property Description

Skyline Views and Modern Design
Enjoy breathtaking views of Cebu City's skyline from the chic and modern rooms at Bai Hotel Cebu. The contemporary design and state-of-the-art amenities ensure a comfortable stay.

Dining Options and Rooftop Bar
Indulge in a culinary journey with 8 dining options, including a daily buffet breakfast and unique dining experiences at the pool bar, Cafe Bai, and the Twilight Roofdeck Lounge + Bar. Taste the flavors of Cebu while enjoying the city's panoramic views.

Convenience and Hospitality
With valet parking, car rental services, a business center, and a dedicated 24-hour front desk, Bai Hotel Cebu ensures convenience and top-notch hospitality for all guests. Your urban escape in Cebu awaits!

Book your stay at Bai Hotel Cebu for a memorable experience in the heart of the city.

Important information:

Please note that the property is undergoing constructions works. During this period, guests may experience some noise or light disturbances, and some hotel facilities and services may not be available.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CEB

Location

Guest Reviews

9
Based on 2811 reviews
Cleanliness: 8.39
Service: 9.36
Location: 9.4
Room Quality: 8.85
Amenities: 8.88
Value for Money: 9.34
Food and Beverage: 8.39
Overall Experience: 9.36
C
Christine solo_traveller ph
10
2026-08-29 via Nuitee
C
Catherine couple de
8
Certainement un des meilleurs hôtel de la ville
Pros:

L´hôtel est très moderne avec une grande lobby . Le petit-déjeuner est gigantesque. il y a un mall à 2 pas.

Cons:

Outre le mall, il n´y absolument rien autour de l´Hôtel. nous avons pris un "grab" avec l´application et pour 3 euros nous sommes arrivés au centre historique (croix de Magellan etc...)

2026-08-28 via Nuitee
S
Stephen family_with_children us
8
2026-08-27 via Nuitee
G
Gestopa solo_traveller ph
10
2026-08-27 via Nuitee
A
ARMIDA solo_traveller us
10
2026-08-27 via Nuitee
E
Embay solo_traveller ph
10
2026-08-27 via Nuitee
I
itzhak solo_traveller il
9
2026-08-27 via Nuitee
M
Mark couple au
9
2026-08-26 via Nuitee
真地 couple jp
10
2026-08-26 via Nuitee
N
NOBUMITSU couple jp
10
I’ll definitely stay at Bai Hotel Cebu again the next time I’m in Cebu.
Pros:

I really like the navy-blue velvet chairs at Bai Hotel Cebu. They’re very comfortable and relaxing. I’m also very happy with the hospitality of the staff, and I truly appreciate it.

In particular, I was very impressed by the young man in the tailcoat who was working in the Executive Lounge on the 22nd floor. He was very considerate of my English ability and communicated with me using pronunciation and wording that were easy for me to understand. I really appreciated that.

I wanted to check out quickly that day, and I really appreciated how smoothly and efficiently they handled it. It felt as though they understood exactly what I needed, and I was checked out in less than a minute.

Cons:

The red DO NOT DISTURB button in my room, 1904, seemed to be broken. When I pressed it, nothing happened, and it wouldn’t stay engaged.

Also, the ceiling light above the bed by the window seemed to need replacing. It kept flickering, which was rather annoying.

2026-08-26 via Nuitee
C
Cecile solo_traveller us
10
Pros:

Very clean modern and attentive staff with great view Great food choices with their 3 different restaurants and buffets. Nice pool bar and lounge .
Most of all excellent staff attentive to their customers needs .
Highly recommend !!

Cons:

N/A

2026-08-26 via Nuitee
A
Aya couple jp
5
Very far away from main area to walk
Pros:

Nothing really

2026-08-25 via Nuitee
F
Francisco solo_traveller us
10
2026-08-23 via Nuitee
B
Baptiste solo_traveller fr
9
2026-08-22 via Nuitee
W
Warren family_with_children us
10
2026-08-21 via Nuitee
A
Adlaon family_with_children ph
9
All good.
Pros:

Comfort in room and bathroom amenities are fine and in good condition. Food was great, suggest to add grilled foods like barbeque and grilled fish. In addition, the staff were very welcoming, friendly, and accommodating, which made the overall experience even more pleasant.

Cons:

Nothing, moreover we expect the disco bar to be opened but unfortunately only available on weekends.

2026-08-21 via Nuitee
S
Sandra98 solo_traveller nc
9
Parfait pour un stop à Cebu
Pros:

Bel hôtel bien situé. Chambre spacieuse, lit très confortable. Super accueil. Idéal pour un passage éclair à Cebu entre deux étapes. Mandani Bay Boardwalk est à 10mn à pieds où il y a une très agréable promenade le long de la baie avec des café et restaurants. Endroit
tres agréable un peu à l'écart du tumulte de la ville.

Cons:

Pas d’eau chaude..tout juste tiède mais c’etait peut-être exceptionnel. Nous avons éteint la climatisation malgré la chaleur exterieur car la chambre était vraiment très froide.

2026-08-20 via Nuitee
G
Gao family_with_children fr
9
2026-08-20 via Nuitee
A
Adrian extended_group de
10
2026-08-19 via Nuitee
A
Andrew couple gb
7
Lovely lovely staff who try very hard to please - just need attention to detail and Ronaldo on concierge was super helpf
Pros:

The spa was outstanding - the spa needs updating big time - robes / old shorts / equipment / bathes are too small / dirty and tired looking - it’s just not class for the standard of the treatments - I have experienced the best spas in the world and never had better treatments ! Girls need sharp uniforms !

Cons:

The food - breakfast buffet is terrible with substandard offerings - if the buffet is not replenished @9.30am then tell the guests .
Uno was ok but too many items not on the menu or available - a theme that ran through all the outlets - The steak restaurant was limited - mash potatoes served with every dish and you are not allowed to swap for fries - This has to be a joke ? The steak itself was excellent but the green vegetables were actually a lettuce cut in half and undressed - the shallot butter was super as was the bread - my ribs were ruined by the over strong reduction and again not allowed to swap rice for for fries - they actually got my order wrong even after repeating it and I waited 20 minutes for main - there we only 2 tables of 1 which again was a theme through the outlets - maybe revisit the offering

2026-08-19 via Nuitee