Extended Stay America Suites - Boston - Saugus

Hotels
•
Extended Stay America Suites
6 (754 reviews)
832 Broadway , Saugus , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Non-smoking throughout
Staff adhere to local safety protocols
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
See all facilities

Review Highlights

Pros:
Clean and comfortable beds
Good location
Cons:
Dirty rooms
Poor service
False advertising
Unpleasant experiences with staff

Categories

Cleanliness
3.71
Multiple reviews indicate the rooms were dirty and not properly cleaned.
Service
7.68
Mixed sentiments with some positive aspects of staff interaction and convenience.
Location
8.22
Convenient location mentioned positively in several reviews.
Room Quality
4.67
Complaints about the room condition and cleanliness were prevalent.
Amenities
5.7
Basic amenities provided, but often lacking cleanliness and functionality.
Value for Money
6.66
Some mentions of cheap rates but concerns about cleanliness diminishing value.
Food and Beverage
5.71
Incidents with food delivery and limited kitchenette supplies affected this rating.
Overall Experience
5.68
Overall negative experiences were reported, impacting guest satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:08

Property Description

Convenient Location
Located just a short distance from popular attractions such as the Peabody Essex Museum and Inman Square, Extended Stay America Suites - Boston - Saugus offers a prime spot for exploring the area.

Comfortable Accommodation
Enjoy the convenience of air-conditioned rooms with free WiFi, flat-screen TVs, and kitchens, providing all the comforts of home during your stay at Extended Stay America Suites - Boston - Saugus.

Helpful Staff and Amenities
With a fitness center on-site and attentive staff available at the reception to assist you, your needs are always taken care of at Extended Stay America Suites - Boston - Saugus.

Book your stay now at Extended Stay America Suites - Boston - Saugus for a comfortable and convenient experience in Saugus!

Important information:

Please note that housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.

A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOS

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

6
Based on 754 reviews
Cleanliness: 3.71
Service: 7.68
Location: 8.22
Room Quality: 4.67
Amenities: 5.7
Value for Money: 6.66
Food and Beverage: 5.71
Overall Experience: 5.68
K
kristin • couple • us
2
Cold and gross
Pros:

Nothing

Cons:

The shower cap over our smoke detector, the sheet that they call a comforter, the heating system, the shower that made you have to take a shower after taking a shower in it…. The fact that there’s no big sign to turn into the parking lot and if you miss it, you have to take an 11 minute detour.

2026-02-14 • via Nuitee
F
Felipe • couple • us
10
2026-02-13 • via Nuitee
O
Oliver • solo_traveller • us
2
2026-01-21 • via Nuitee
V
Victor Manuel • couple • us
1
Won’t recommend this hotel at all.
Pros:

The location is fine nothing to really say on this.

Cons:

They have a lot of room to improve. Their rooms smells disgusting, hallways as well. The bed don’t feel like sheets are clean. There was some hair not sure if from pet or human being but definitely not a great look.

2026-01-20 • via Nuitee
D
Danielle • couple • us
1
Pros:

I cancelled my room upon arrival due to the cleanliness of the hotel and the room.

Cons:

It was very dirty

2026-01-20 • via Nuitee
L
Linda • solo_traveller • us
1
Horrible
Pros:

Nothing

Cons:

The room was disgusting. Not cleaned at all. I only stayed one night. I slept in my clothes. It was gross

2026-01-20 • via Nuitee
A
Audrey • couple • ca
4
Cons:

Aucun choix pour le déjeuner autre que du café et des barres nutrigrains, plusieurs poils dans la salle de bain, aucun équipement dans la cuisinette, très bruyants.

2026-01-19 • via Nuitee
L
Logan • couple • us
10
2026-01-19 • via Nuitee
G
Giovani • solo_traveller • us
1
2026-01-19 • via Nuitee
T
Tonya • family_with_children • us
10
2026-01-19 • via Nuitee
K
Keith • couple • us
3
Pros:

Didn't make it to breakfast

Cons:

Didn't make it to breakfast. Are room was on the second floor the people upstairs from us did not let us sleep, making noise all night.

2026-01-19 • via Nuitee
H
Henry • couple • us
8
It was okay for a very short stay breakfast has to be better
Pros:

Did not like the limited breakfast

Cons:

More options bagels eggs oatmeal waffles

2026-01-19 • via Nuitee
T
Tonya • family_with_children • us
10
2026-01-19 • via Nuitee
A
Audra • family_with_children • us
4
Will drive 4 hours before I would stay in this hotel again. Actually, I would drive 8 hours.
Pros:

Was not going to eat there after seeing the condition of room. I liked that it was easy access, good parking, felt fairly safe, liked extra locks on door. Heat worked well.

Cons:

I can tolerate aged conditions but there's no excuse for the filth in the room. There was obvious pet hair and foul wet dog smell. The worst was when my daughter was bit on the face while laying in bed. We worried the rest of the night about being in a flea infested room. We didn't dare walk barefoot. I used a towel to was a small area of floor to see how dirty it was. It was filthy. Food crumbs on pull out desk, various globs of hair and I don't know what. Look at the hair in the dishwasher and on the light bulb.

2026-01-19 • via Nuitee
V
Victoria • couple • us
1
Terrible. I had to leave. I couldn’t breathe.
Pros:

The staff was nice and understanding. They tried to get me a new room after I told them about the black mold, but the new room was also a health hazard. I had to leave.

Cons:

Black mold on curtains, musky smell in the air, smell of pee and mold on 3rd floor.
There was an AC vent blowing the moldy curtains out into the room. I have a mold allergy and had to leave because I couldn’t breathe.

2026-01-19 • via Nuitee
T
Tonya • family_with_children • us
10
N/A
Pros:

N/A

Cons:

N/A

2026-01-19 • via Nuitee
A
Amelia • couple • us
1
The staff at the front dest treated me like I was a pest the morning of checkout
Pros:

The room was clean

Cons:

The property smells horrible and the halls are dirty

2026-01-19 • via Nuitee
T
Tonya • family_with_children • us
10
N/A
Pros:

N/A

Cons:

N/A

2026-01-19 • via Nuitee
K
Kimberly • family_with_children • us
10
Convenient to my destination.
Pros:

Convenient to my destination. Value. Comfortable beds and spacious rooms.

Cons:

Being on second floor

2026-01-15 • via Nuitee
B
Brayan • couple • us
10
2026-01-15 • via Nuitee