Extended Stay America Suites - Boston - Saugus

Hotels
Extended Stay America Suites
6 (862 reviews)
832 Broadway , Saugus , us

Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Pets allowed
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Clean and comfortable beds
Good location
Cons:
Dirty rooms
Poor service
False advertising
Unpleasant experiences with staff

Categories

Cleanliness
3.71
Multiple reviews indicate the rooms were dirty and not properly cleaned.
Service
7.68
Mixed sentiments with some positive aspects of staff interaction and convenience.
Location
8.22
Convenient location mentioned positively in several reviews.
Room Quality
4.67
Complaints about the room condition and cleanliness were prevalent.
Amenities
5.7
Basic amenities provided, but often lacking cleanliness and functionality.
Value for Money
6.66
Some mentions of cheap rates but concerns about cleanliness diminishing value.
Food and Beverage
5.71
Incidents with food delivery and limited kitchenette supplies affected this rating.
Overall Experience
5.68
Overall negative experiences were reported, impacting guest satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:08

Property Description

Convenient Location
Located just a short distance from popular attractions such as the Peabody Essex Museum and Inman Square, Extended Stay America Suites - Boston - Saugus offers a prime spot for exploring the area.

Comfortable Accommodation
Enjoy the convenience of air-conditioned rooms with free WiFi, flat-screen TVs, and kitchens, providing all the comforts of home during your stay at Extended Stay America Suites - Boston - Saugus.

Helpful Staff and Amenities
With a fitness center on-site and attentive staff available at the reception to assist you, your needs are always taken care of at Extended Stay America Suites - Boston - Saugus.

Book your stay now at Extended Stay America Suites - Boston - Saugus for a comfortable and convenient experience in Saugus!

Important information:

Please note that housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.

A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOS

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

6
Based on 862 reviews
Cleanliness: 3.71
Service: 7.68
Location: 8.22
Room Quality: 4.67
Amenities: 5.7
Value for Money: 6.66
Food and Beverage: 5.71
Overall Experience: 5.68
J
Jorge solo_traveller us
10
Good staff good service exellent 🙏
Pros:

Exellent service

Cons:

Nothing

2026-07-17 via Nuitee
J
Jorge solo_traveller us
10
Exellent service
Pros:

Everything

Cons:

Nothing

2026-07-17 via Nuitee
T
Tim solo_traveller us
10
2026-07-16 via Nuitee
J
jorge solo_traveller us
10
2026-07-12 via Nuitee
M
Mayra solo_traveller us
1
2026-07-10 via Nuitee
J
Jean-Paul solo_traveller us
1
2026-07-09 via Nuitee
R
Royer couple fr
1
A fuir
Pros:

Nous avons quitté la chambre car le ménage n’avait pas été fait, toilettes sales, cheveux autour de l’evier et dans le lit. Nous avons fait une réclamation et attendons un retour

Cons:

Tout

2026-07-09 via Nuitee
J
Jean-Paul solo_traveller us
1
2026-07-07 via Nuitee
K
Kristen solo_traveller us
10
2026-06-30 via Nuitee
A
Asya couple us
1
2026-06-29 via Nuitee
M
Miguel Manfredi solo_traveller ar
9
2026-06-29 via Nuitee
R
Reedy couple us
4
I can't believe you call that breakfast
Pros:

The room was clean but smelled like weed. It was a non smoking room.

Cons:

When we walked in there was a line at the front counter to check in with nobody working the front desk at 6:00 in the evening. When we dialed zero like the note on the desk said the guy answered and said it was the front desk which I was standing at then he said he'd be right there and we waited almost 15 minutes for him to get there. He said he was emptying trash cans not a trash can around the building had been emptied for days.

2026-06-29 via Nuitee
A
Andres F solo_traveller us
10
Pros:

Clean place

Cons:

Place needs new furniture

2026-06-28 via Nuitee
R
Rajani solo_traveller pk
8
2026-06-27 via Nuitee
J
Jorge solo_traveller us
10
Exellent
Pros:

Good service

2026-06-26 via Nuitee
F
Fidler solo_traveller us
1
Unprofessional staff that have no problem doubling down on a mistake they make with insults and poor
Pros:

The breakfast was ok, just the typical eggs, waffle maker and sausage like every other hotel has the exact same breakfast

Cons:

I checked in the 1st night 5/27/2026 with no issues at all. Left early morning for an appointment and booked another night from booking.com. 2 hours later I got a call when I was in Boston telling me I couldn't stay there anymore, due to me getting in a verbal argument with a staff member 4 months prior.
I hadn't stayed there since 2021. I tried to explain this point to them when I got back to the hotel, but they were not interested. I told them I needed a little while to take a shower and get packed up and book another room because this was a total surprise to me. They agreed, but after only 10 minutes they began calling then banging on the door In a very aggressive manner. I was professional at all times even at the front desk when they were kicking me out with false information. Even saying maybe you did stay here 4 months ago but we're drinking and don't remember. That was completely unprofessional considering I don't even drink except very special occasions. Overall the mistake they made confusing me with someone else plus the extremely unprofessional behavior by saying I don't remember because I was probably drunk and blacked out the entire stay 4 months ago. Very Insulting.

2026-06-25 via Nuitee
M
Mario couple gt
10
2026-06-22 via Nuitee
D
Domenik couple us
2
probably won’t stay again
Pros:

location

Cons:

could’ve been cleaner

2026-06-22 via Nuitee
K
Keren extended_group us
1
Cons:

They cancelled our reservation and only let us know when we arrived because they had overbooked.

2026-06-22 via Nuitee
K
Kirstin couple us
1
Cons:

They canceled my booking due to not having any rooms and no one ever notified me. I showed up to the hotel at midnight and they did absolutely nothing to resolve the matter. I had to go pay for another room somewhere else. They claimed someone tried to call my cell phone but that was a lie. Very unimpressed

2026-06-22 via Nuitee