Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Clean and friendly staff
Great location
Cons:
Noise issues
Cleanliness problems with pool and room facilities

Categories

Cleanliness
7.18
Clean and well-maintained, but some issues noted such as bugs in the pool and noise affecting sleep.
Service
8.65
Friendly staff and good service overall.
Location
8.69
Excellent location for accessing the lake and nearby amenities.
Room Quality
7.64
Comfortable beds but issues with outdated facilities and misleading information.
Amenities
6.67
Pool and air conditioning issues reported, affecting overall experience.
Value for Money
8.13
Decent value given the location, but expectations may vary due to condition of facilities.
Food and Beverage
8.18
Breakfast options were satisfactory but long wait times reported.
Overall Experience
8.05
Overall decent experience with some significant noise and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:28

Property Description

Island Paradise Escape
Escape to Hotel Santana, nestled on an island in Peten Itza Lake. Just steps away from the ferry dock and bus station, this oasis offers free Wi-Fi, parking, and a range of amenities.

Comfortable Accommodations
Relax in air-conditioned rooms equipped with a safety deposit box, telephone, and private bathroom with a shower.

Relaxation and Dining
Indulge in the on-site restaurant, room service, hot tub, outdoor pool, and laundry services. Explore nearby dining options within walking distance.

Experience tranquility at Hotel Santana, your island retreat.

Important information:

Please note that usually there is no parking place in the island, so the streets are the only option.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for GTQ 146.87 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 209 reviews
Cleanliness: 7.18
Service: 8.65
Location: 8.69
Room Quality: 7.64
Amenities: 6.67
Value for Money: 8.13
Food and Beverage: 8.18
Overall Experience: 8.05
M
Maria Alejandra • couple • gt
10
Relajante
Pros:

La habitación muy cómoda, amplia, limpia, y sus desayunos súper deliciosos, súper recomendado

Cons:

No hay ningún comentario negativo realmente

2026-05-06 • via Nuitee
E
Emilio • solo_traveller • cl
8
Pros:

El aire acondicionado en la pieza

2026-05-03 • via Nuitee
E
Eric • solo_traveller • ca
7
Pros:

J'ai aimé être directement sur l'île de Flores, mais il y avait assurément d'autres hôtels avec chambre plus grande, et loin de la discothèque.
Il y avait une belle vue sur l'eau mais on devait fermer la climatisation pour bien s'entendre

Cons:

Le bruit de la discothèque, le service du restaurant qui oublie a 2 reprises une partie de notre commande

2026-04-22 • via Nuitee
A
Aretuza • couple • br
9
Bom custo benefício
Pros:

Localização

Cons:

Escada

2026-04-22 • via Nuitee
G
Girard • solo_traveller • ca
10
Pros:

Le lit, la vue et le Hamac!

Cons:

Le bruit de construction en début de journée! Mais ça va!

2026-04-22 • via Nuitee
J
juan felipe • family_with_children • co
10
2026-04-20 • via Nuitee
R
Robles • extended_group • gt
10
2026-04-17 • via Nuitee
E
Eunice • couple • gb
7
Quaint Caribbean style hotel in lovely setting overlooking the lake.
Pros:

The location was amazing. We had a balcony looking onto the lake and it was lovely watching the boats going by. The shower worked well and the breakfast was really good. The hotel was in a Caribbean style which was cute.

Cons:

The receptionists only had a small knowledge of English which was difficult at times but a waiter was able to help. As the WiFi was very iffy it wasn’t easy to use translate to help. The furniture was old and it was difficult to close the drawers.

2026-04-13 • via Nuitee
D
Dorota • solo_traveller • pl
9
2026-04-11 • via Nuitee
J
Juan • family_with_children • gt
8
Tranquilidad y comodidad.
Pros:

La comida, el restaurante supero mis expectativas, buen sabor, tamaño, precio y una vista muy linda al lago, hizo relajante la hora de la comida, me encanto.

Cons:

Llegamos antes del chek in, y dejamos las maletas en recepción pero no tiene como una bodega para guarda el equipaje más seguro, quedo muy a la vista. Y pude observar en otro turno que, la señorita ofreció en un cuarto dejar las maletas, no se si fue la chica de recepción que no brindo la otra opción.

2026-04-08 • via Nuitee
A
Arlétte • extended_group • gt
7
Pros:

La vista es hermosa

Cons:

Había mucho ruido por la discoteca de enfrente

2026-04-07 • via Nuitee
A
Ana • couple • us
9
2026-04-06 • via Nuitee
E
ESPERANZA • couple • co
9
Pros:

La comida, la vista al lago

2026-04-05 • via Nuitee
J
Jonathan • extended_group • gt
9
Excelente lugar para estar en Flores
Pros:

La ubicación e instalaciones

Cons:

A veces dejaban toallas y otras veces no

2026-04-02 • via Nuitee
O
Oscar • couple • co
7
2026-04-02 • via Nuitee
M
Maria • couple • ar
10
Pros:

Una vista preciosa,y la ubicación excelente

2026-04-01 • via Nuitee
J
Joselyn • couple • gt
3
Pésimo, no lo recomiendo
Pros:

Que hacían limpieza todos los días y el personal del restaurante y café daban buen servicio

Cons:

Olía a desagüe todo el tiempo el baño aunque hicieran limpieza, el personal de la recepción no da buena atención, tuvimos un día que por la disco que ha enfrente unos borrachos que estaban hospedados estaban con una bocina en la sala de las habitaciones de arriba cerca de nosotros y el hotel nunca les dijo nada hasta que nosotros lo hicimos a las 3 am, envié un mensaje al hotel y ni siquiera respondieron, simplemente no hay atención al huésped.

2026-03-31 • via Nuitee
E
Emma • couple • gb
8
2026-03-29 • via Nuitee
L
Lieke • extended_group • nl
7
Pros:

Locatie is perfect, mooi zwembad en lekker ontbijt erbij

Cons:

Personeel spreek geen Engels

2026-03-27 • via Nuitee
E
Erika • couple • ar
10
Excelente
Pros:

Es excelente, impecable todo. Ubicación inmejorable y atención de primera. La piscina le suma, hace mucho calor y está buenísimo tener la posibilidad de refrescarse.

Cons:

No tiene que ver con la propiedad, enfrente hay una discoteca ruidosa, puede perturbar el descanso.

2026-03-26 • via Nuitee