Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Clean and friendly staff
Great location
Cons:
Noise issues
Cleanliness problems with pool and room facilities

Categories

Cleanliness
7.18
Clean and well-maintained, but some issues noted such as bugs in the pool and noise affecting sleep.
Service
8.65
Friendly staff and good service overall.
Location
8.69
Excellent location for accessing the lake and nearby amenities.
Room Quality
7.64
Comfortable beds but issues with outdated facilities and misleading information.
Amenities
6.67
Pool and air conditioning issues reported, affecting overall experience.
Value for Money
8.13
Decent value given the location, but expectations may vary due to condition of facilities.
Food and Beverage
8.18
Breakfast options were satisfactory but long wait times reported.
Overall Experience
8.05
Overall decent experience with some significant noise and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:28

Property Description

Island Paradise Escape
Escape to Hotel Santana, nestled on an island in Peten Itza Lake. Just steps away from the ferry dock and bus station, this oasis offers free Wi-Fi, parking, and a range of amenities.

Comfortable Accommodations
Relax in air-conditioned rooms equipped with a safety deposit box, telephone, and private bathroom with a shower.

Relaxation and Dining
Indulge in the on-site restaurant, room service, hot tub, outdoor pool, and laundry services. Explore nearby dining options within walking distance.

Experience tranquility at Hotel Santana, your island retreat.

Important information:

Please note that usually there is no parking place in the island, so the streets are the only option.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for GTQ 146.87 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 175 reviews
Cleanliness: 7.18
Service: 8.65
Location: 8.69
Room Quality: 7.64
Amenities: 6.67
Value for Money: 8.13
Food and Beverage: 8.18
Overall Experience: 8.05
H
Hannelore • solo_traveller • de
8
Zu teuer
Pros:

Die Lage, das Frühstück, die freundliche und hilfsbereite Rezeptionistin Marina
Die Aussicht, der Balkon mit der Hängematte.

Cons:

Die laute Musik nachts sowohl von den Booten am See, als auch aus dem Hotel.
Den Pool kann man vergessen. Sehr klein und es gab auch keinen Platz zu entspannen am Pool.

2026-02-11 • via Nuitee
M
Mazzini • couple • it
7
Pros:

La vista dal terrazzo sul lago bellissima con tramonto.
Ottima colazione.

Cons:

Le camere sarebbero lievemente da rimodernare.
Si sente la musica del locale davanti molto forte.
La mattina ci sono molte persone che se ne vanno via presto e fanno tantissimo rumore,questo non è colpa dell'hotel ma della gente maleducata.

2026-02-08 • via Nuitee
I
ivonne • extended_group • ar
9
Pros:

Muy cómodo, practico y agradable. El restaurant y la cafeteria sobre el lago muy buenos, rica comida y muy atentos.

2026-02-08 • via Nuitee
L
linda • couple • gb
6
Too noisy. Reception staff not very friendly.
Pros:

Location

Cons:

Disco bar opposite played loud music each night we were there until 1pm. So no sleep.

2026-01-31 • via Nuitee
R
Renate • couple • co
8
Elección acertada para desplazarse a los parques y aeropuerto muy cercano.
Pros:

Ubicación y restaurantes alrededor, ofrecieron el transporte al aeropuerto además que tienen una buena propuesta de tours.

Cons:

Cerca hay bares y se escuchaban hasta que cerraban , luego silencio total

2026-01-30 • via Nuitee
C
Catarina • couple • pt
7
Would be perfect stay in Flores Island if it wasn’t for the sewage smell.
Pros:

The room was comfortable and we had a cute balcony overlooking the lake.
The restaurant and cafe downstairs are good.
Friendly staff.

Cons:

Constant strong smell of sewage in the hotel that actually goes into the room.

2026-01-26 • via Nuitee
P
patrick • couple • ca
10
Super
Pros:

La vue,le service,le confort du lit

Cons:

Wifi

2026-01-25 • via Nuitee
P
Peider • couple • ch
9
schönes gemütliches hotel an zentraler lage
Pros:

sehr schöne sicht vom zimmer auf den see, gemütliche kaffeebar und restaurant unten, zentrale lage

Cons:

poolbereich sehr klein

2026-01-24 • via Nuitee
L
Ludwig • couple • de
8
2026-01-23 • via Nuitee
A
Ana Laura • extended_group • cr
10
Estancia maravillosa
Pros:

Ubicación excelente y servicio excepcional

2026-01-23 • via Nuitee
J
Juan Pedro • couple • es
6
Podría haber sido algo más
Pros:

La ubicación, y el balcón con vistas al lago

Cons:

La habitación

2026-01-23 • via Nuitee
D
Diana • couple • de
2
2026-01-21 • via Nuitee
T
Teodoro • extended_group • gt
10
2026-01-21 • via Nuitee
S
Stefsnie • couple • de
7
😬
Pros:

Die Aussicht vom Balkon war super.
Dusche heiß

Cons:

Wenn man europäische Preise verlangt muss man auch die einen europäischen Standard liefern.
Das Personal war uninteressiert.
Das Frühstück dürftig.
Der Kaffee war braunes heißes Wasser.

2026-01-19 • via Nuitee
A
Andres • couple • co
7
Pros:

El personal es muy atento y la vista desde la habitación!

Cons:

Está ubicado en frente de una discoteca y es muy difícil poder dormir en las noches.

2026-01-16 • via Nuitee
S
Sergio • family_with_children • us
7
2026-01-16 • via Nuitee
A
Alanna • couple • au
9
Enjoyed our stay here, quite noisey, great location & balcony
Pros:

The room was big & comfortable. The balcony was beautiful overlooking the lagoon & a nice sunset view. In a good location close to the bus area & local shops & restaurants

Cons:

It’s quite noisey at night from the music playing at other locations, although we were there over a weekend.
No mini fridge or fan in room. No smart tv only local channels.

2026-01-13 • via Nuitee
E
esteban • couple • ar
9
2025-12-22 • via Nuitee
J
Julia • couple • us
6
Cheap and confident stay
Pros:

Short distance from town, cute and colorful place with a comfortable king bed.

Cons:

Very outdated the pool was filled of bugs and discolored water.

2025-12-15 • via Nuitee
C
cheryl • family_with_children • us
8
Only stayed one of the 4 night reservation due to misleading photo and information regarding the lake view which turned
Pros:

The property itself was fine and there was no issue with noise or loud music when we were there. The location is very convenient for lake excursions and for accessing restaurants, bars, and shops.

Cons:

Misleading information regarding the room. There is no lake view or balcony with ‘standard’ room.

2025-12-10 • via Nuitee