Hilton Garden Inn Nairobi Airport

Hotels
Hilton Worldwide
9.2 (213 reviews)
Mombasa Road, Nairobi, Nairobi, 00100 , Nairobi , KE

Facilities

Fitness facilities
Proposal/romance packages available
Express check-out
Free WiFi
24-hour front desk
Terrace
Luggage storage
Express check-in/check-out
Concierge service
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Exceptional service
Clean and comfortable rooms
Great food and beverages
Cons:
Issues with bar tab processing
Limited amenities

Categories

Cleanliness
9.26
The rooms were noted as clean and well-maintained.
Service
9.73
Staff provided exceptional service, with multiple mentions of warm and attentive interactions.
Location
9.27
Convenient location near the airport with easy shuttle access.
Room Quality
9.22
Rooms were clean and designed thoughtfully for comfort.
Amenities
8.75
Amenities were appreciated, but could have been expanded.
Value for Money
8.71
Good experience relative to the cost, though one review mentioned potential issues with bar service.
Food and Beverage
9.26
Food was repeatedly complimented; meals were well-prepared and satisfying.
Overall Experience
9.43
Overall, guests expressed high satisfaction with their stay, indicating a likelihood to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:10

Property Description

Experience the perfect blend of comfort and convenience at Hilton Garden Inn Nairobi Airport.

Recreational Delights
Unwind by our sparkling outdoor pool or maintain your fitness routine at our well-equipped fitness center. For families, we offer babysitting services to ensure you can relax without worry.

Culinary Experience
Savor delightful meals at the Garden Grille or enjoy in-room dining for a cozy night in. Start your day with our delicious buffet breakfast, available daily, and quench your thirst at our inviting bar/lounge.

Business & Events
Ideal for business travelers, our hotel features a fully-equipped business center and 4 versatile meeting rooms offering a combined space of 3,488 square feet. Plus, benefit from complimentary airport shuttle services, available 24 hours for your ease.

Don’t miss out on the opportunity to stay at Hilton Garden Inn Nairobi Airport—book your getaway today!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

  • Check-in & Check-out

    Contactless check-in is available

See all policies

Location

Guest Reviews

9.2
Based on 213 reviews
Cleanliness: 9.26
Service: 9.73
Location: 9.27
Room Quality: 9.22
Amenities: 8.75
Value for Money: 8.71
Food and Beverage: 9.26
Overall Experience: 9.43
E
Escape557601 Family
8
Service at The Hilton Garden Inn
Pros:

Fred was very efficient & helpful in the restaurant. Service was spot on and food and drink were delicious. Friendly and helpful staff.

2026-01-03 via Tripadvisor
M
manuachuku Couples
10
Beautiful waiting lounge
Pros:

Proximity was awesome, great food, I enjoyed the lamb. Fred our waiter for the day was very efficient. I recommend this hotel

2026-01-03 via Tripadvisor
E
Ejlundb Solo travel Doha
10
A Thoughtfully Designed Pause Between Journeys
Pros:

In travel, as in invention, I find that true excellence lives where function meets grace. Hilton Garden Inn Syokimau revealed itself to me as a carefully measured composition-modern, orderly, and quietly reassuring. The design is clean and purposeful, and my room felt like a private study: calm, well lit, and thoughtfully arranged for both rest and reflection. Despite the nearness of the airport, sleep came easily and without disturbance.
What truly elevated my stay was the human touch.
The staff moved with attentiveness rather than ceremony, anticipating needs with a craftsman's precision and genuine warmth. Meals were honest and well prepared, satisfying without excess. I especially enjoyed the rooftop space, where I found myself lingering, watching aircraft trace silver paths across the sky.
This is not a hotel that seeks to impress through ornament. Instead, it succeeds through intention.
Like a well-designed machine, it fulfills its purpose beautifully-and earns my respect in doing so.

2025-12-30 via Tripadvisor
1
125wambuim Couples
10
100%
Pros:

Janet and Desmond were so welcoming and of great service.
I deeply enjoyed with my partner. The cocktails and food were top notch over boxing day.

2025-12-26 via Tripadvisor
6
647stellahk Family
10
Excellent services
Pros:

Awesome 10/10 good service and food. The stay was good and clean rooms.

The staff were warm, welcoming and good customer care service.

2025-12-26 via Tripadvisor
8
830StephaneP Solo travel
10
fantastic stay
Pros:

fantastic stay everything was perfect , good location, good food and nice staff. Not far from center and hotel have everting including a shop , i will comme back for sure

2025-12-17 via Tripadvisor
H
horsta824 Family
2
Had to pay for the previous night's drinks twice.
Pros:

Nice hotel, a word of warning though. Don't run up a bar tab and have it booked to your room. These people have such a poor system that when you pay your bar tab at the end of the night, it is't recorded and the front desk charges you a second time when you check out. Keep it simple and pay as you go, easier on the back pocket!

2025-12-12 via Tripadvisor
I
Inspire44201079582 Couples Nairobi
10
Great Stay with Minimal Hotel Feel
Pros:

Excellent facility, close to JKIA, great customer service,great meals

The Hotel in not Hotelly, for those who love a space thats easy and close to the airport with convivial feel in an uncrowded location, this would be it.

2025-12-10 via Tripadvisor
F
Freddy9205 Business
10
Very good Service
Pros:

The waiters are very friendly and kind.
The last lunch was very good especially Synthia was very nice to us but in generall all the stuft was very good.

2025-12-05 via Tripadvisor
J
jubilee2013 Solo travel
10
Loise Great Experience
Pros:

I had a wonderful experience at the breakfast buffet thanks to Loise. She was exceptionally kind, attentive, and genuinely caring. She anticipated needs before I even had to ask, checked on me with such warmth, and made the entire morning feel welcoming.

Staff like Loise make a huge difference in the guest experience. Her service was truly excellent, and I appreciate her kindness and professionalism. Thank you, Loise, for starting my day with such hospitality!

2025-12-01 via Tripadvisor
5
584jalesat Couples
10
Great experience would definitely come back!!
Pros:

My husband and I very much enjoy our stay here. It's location is close to the airport so when we arrived we were welcomed by the free shuttle, quick check-in, great food, room service, and helped with taxi/transportation during city visit.

2025-11-30 via Tripadvisor
2
211aygulr Business
10
Amazing Team
Pros:

Big thanks to whole team especially Defrida,Rachel,Samson,Elvis they are so professional and so welcoming. I am so happy to stay here. Everything was amazing.

2025-11-28 via Tripadvisor
M
monicahd2025 Family
10
Our Nairobi break.
Pros:

We recently stayed for 3 nights at The Hilton Garden Inn in Nairobi. We found the staff very helpful and very friendly. One lady in particular went above and beyond. Always smiling and checking that we had everything we needed. Her name is Louise Musembi. My wife and I would happily visit again.

2025-11-26 via Tripadvisor
B
B1306AYmonicaa Couples
10
Excellent service
Pros:

We got a good experience the services were good and loice served us well .Such a good customer service and we will come back again.

2025-11-26 via Tripadvisor
A
alexanderhT3643PS Business
10
My stay at Hgi
Pros:

The hotel is amazing and homely ,the staff are very hospitable .Maggy ,Brian and Dennis are very professional and helpful at the front desk.

2025-11-26 via Tripadvisor
R
RuneEngstrom Business Oslo, Eastern Norway
10
Best airport hotel in Nairobi
Pros:

As a tour operator I have visted countless hotels in Africa and around the world. Most are boring and "grey"
It was a great pleasure arriving here for the night.Located next to the airport saves you the early morning traffic. Friendly staff assisted with the luggage and the smiling Cynthia in the reception greeted me in Norwegian when she saw my passport. A pleasant surprise. Turned out she had studied in Norway.
The rooms are fresh and spacious, very clean and everything you need is here.
Went down to have dinner, and found a delicious buffet with tasty and warm food. Now it is time to sleep before taking the shuttle in the morning.
A very warm atmosphere, no noise from the planes and the highway.
Highly reccomended and good value for your money.

2025-11-19 via Tripadvisor
N
NorthStar04967309059 Solo travel
10
Great Hospitality
Pros:

The hotel is pretty close to the airport with nearby convenience store. The staff is amazing and helpful. I requested for Avocado sandwich which was not in the menu and Ms Solamee (I’m sorry if I am spelling the name wrong), she was the best.
She suggested a customised Avocado Vegetarian and they made it very well for me.
Thank you for great hospitality
Also to highlight their Hot Chocolate is amazing while your sio during sunset seating outskirts.

2025-11-17 via Tripadvisor
N
NyasaEmpress Business Blantyre, Southern Region
10
Top-Notch Transit Stay with Complimentary Airport Transfers
Pros:

The Hilton Garden Inn Airport Hotel truly lives up to Hilton’s reputation for quality and comfort. It’s an excellent place to stay when in transit or en route to your next destination. The hotel is clean, classy, and well-maintained — exactly what you need after a long journey.

One of its strongest selling points is the free airport shuttle service. At a time when many hotels charge extra or outsource transfers, Hilton Garden Inn keeps it traditional by offering complimentary transportation to and from the airport. This thoughtful service makes travel logistics so much easier.

Because of the hotel’s consistency, comfort, and guest-centred service, I will definitely continue choosing Hilton Garden Inn Airport Hotel whenever I’m in transit.

2025-11-16 via Tripadvisor
D
doublejp2022 Solo travel Chicago, Illinois
10
Home away from Home . The Serenity of the environment is of the high standard. Please keep it up.
Pros:

The best experience ever in Nairobi. Start from the serenity of the environment to warm staff and the entire team. From the reception to the Room to the Restaurant, it is a home away from home. The environment is very suitable for a vacation. With the availability of food for various National Globally. Their Chef and kitchen staff are very experienced in Africa continental and international cuisine. There is value for money spent here. Give it a try and witness the warm reception and beautiful experience environment.

2025-11-09 via Tripadvisor
E
E1501OVtimothym Family
10
Stay here !!
Pros:

Every single person at the Hilton Garden, Nairobi gave me exceptional service. Everything was kept pristine clean. I have stayed in hotels all over the world and this was the best for the money.

2025-11-05 via Tripadvisor