Home2 Suites by Hilton Louisville Downtown NuLu

Hotels
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Home2 Suites by Hilton
8.1 (480 reviews)
240 South Hancock Street , Louisville , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
High cost for value

Categories

Cleanliness
6.93
The bathroom was not the cleanest and the pool was unusable due to cleanliness issues.
Service
8.9
The staff was friendly and helpful, though there were some unprofessional behaviors noted.
Location
9.44
Great location close to activities and walking distance to the downtown area.
Room Quality
7.39
Room comfort was noted, but there were issues with maintenance like a broken TV.
Amenities
7.42
The pool was a main attraction but was unusable during the stay; breakfast had some issues.
Value for Money
7.88
Cost is a little high for the quality of stay experienced.
Food and Beverage
8.43
Breakfast had some quality issues, but overall experience with food was decent.
Overall Experience
8.4
Mixed experience with some positives, but significant issues affected the overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:14

Property Description

Modern Amenities
Home2 Suites by Hilton Louisville Downtown NuLu offers air-conditioned rooms with free WiFi, flat-screen TVs, and kitchenettes. Guests can enjoy the convenience of a fridge in every unit.

Delicious Dining Options
Start your day with buffet or continental breakfast options at the hotel. For snacks and drinks throughout the day, vending machines are available on site.

Leisure and Business Facilities
Relax in the indoor pool or keep up with your workout routine in the fitness centre. Need to catch up on work? Utilize the business centre. The hotel's prime location near popular attractions makes it the perfect choice for your stay in Louisville.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 16 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.1
Based on 480 reviews
Cleanliness: 6.93
Service: 8.9
Location: 9.44
Room Quality: 7.39
Amenities: 7.42
Value for Money: 7.88
Food and Beverage: 8.43
Overall Experience: 8.4
D
David • couple • us
9
A good time was had by all!
Pros:

Breakfast was ok, typical hotel fare. The Gal that worked the desk during the day was FANTASTIC! Telling us about places to eat, visit and enjoy. Very friendly and pleasant!

Cons:

Parking was expensive.

2026-07-13 • via Nuitee
F
Freeman • solo_traveller • us
10
2026-07-13 • via Nuitee
K
Kristen • family_with_children • us
8
Nice stay, close to many things.
Pros:

Great location, nice pool, good breakfast.

Cons:

Rooms were a bit dated and the sink in the kitchenette didn’t drain well when I was washing dishes.

2026-07-12 • via Nuitee
C
Carie • family_with_children • us
1
Beds were okay
Pros:

Breakfast

Cons:

Air wasn’t cooling. Maintenance guy came to look at the air. And then he left and never came back. Bathroom door was stuck in wall. Changed room and then toilet would on and off not flush. And kids and grandson went to pool and a young couple was in it and was not being appropriate. So they left. Told a staff member and they didn’t so anything.

2026-07-08 • via Nuitee
R
Randi • family_with_children • us
10
Very clean! I appreciate that!!
Pros:

The room was very clean, really nice staff, and a lot to offer at location

Cons:

I didn’t like the parking, the lot was small, but understandable for the area.

2026-07-08 • via Nuitee
M
Mitz • family_with_children • us
10
We love staying here. They treat us just like family. They are the best.
Pros:

They are always so friendly. The facilities are clean very close to the hospital.

Cons:

No compliance at all

2026-07-03 • via Nuitee
J
Julie • solo_traveller • us
10
Pros:

Easy walking distance to distillery, restaurants, shopping in NuLu. Curb drop off available. Parking was across the street. Rooms were well equipped. Great breakfast

2026-06-29 • via Nuitee
M
Melissa • couple • us
8
Ok. Nothing special. Lady that checked us in was not very friendly.
Pros:

Location

Cons:

AC seemed to stop when we left room so it would not be comfortable upon our return.

2026-06-29 • via Nuitee
L
Larry • family_with_children • us
1
2026-06-22 • via Nuitee
K
Kathleen • solo_traveller • us
9
Great for families
Pros:

Great room size, good breakfast, friendly staff

Cons:

Mattress was really bad.

2026-06-22 • via Nuitee
J
Joshua • couple • us
5
It was okay. I’ve stayed at nicer hotels for a similar price.
Pros:

Great location, breakfast was good, the pool and gym is nice, the staff were friendly and helpful.

Cons:

The room. The AC wasn’t functioning properly in my room or a friends room. It would come on and go off constantly. It was set to 68 degrees but stayed at 74 it was too hot. No lamp on one side of the bed. Constant noise above our room thumping day and night.The bed seemed like an old coil mattress it was squeaky and uncomfortable, the bedding wasn’t very nice either. The garbage in the hallway next to the elevator smelled terrible for three days. The parking lot was 20 dollars a night I didn’t see the price listed on the booking I thought it was free.

2026-06-22 • via Nuitee
J
Jessica • family_with_children • us
5
It was decent but could’ve been better.
Pros:

The beds were nice.

Cons:

The elevator wasn’t working, never got trash bags for our room, they rushed to get us blankets. People somewhere next door or down the hall were loud at 11 o’clock at night!

2026-06-21 • via Nuitee
A
Ali • family_with_children • us
4
Not a bad hotel but no longer my choice of place when in Louisville.
Pros:

The staff

Cons:

Sink had no hot water, shower curtains were dirty and stained. The signs you hang on the door were ripped up and placed on the counter.

2026-06-20 • via Nuitee
R
Rachel • extended_group • us
9
2026-06-19 • via Nuitee
R
Regina • couple • mx
9
Bueno para el precio.
Pros:

El servicio muy bueno, incluso a la hora que llegamos. Los bagels. La habitación enorme con buenas camas y división.

Cons:

El desayuno creo que puede mejorar un poco.

2026-06-18 • via Nuitee
W
Wendy • couple • us
7
Pros:

Horrible breakfast!

2026-06-18 • via Nuitee
I
Isabelle • couple • us
9
2026-06-17 • via Nuitee
L
leonard • couple • us
10
2026-06-17 • via Nuitee
S
Stéphane • solo_traveller • fr
8
Pros:

Globalement, très bien

Cons:

Le parking en plus a 25$ :(

2026-06-14 • via Nuitee
J
James • couple • au
10
2026-06-12 • via Nuitee