Home2 Suites by Hilton Louisville Downtown NuLu

Hotels
Home2 Suites by Hilton
8.1 (491 reviews)
240 South Hancock Street , Louisville , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
High cost for value

Categories

Cleanliness
6.93
The bathroom was not the cleanest and the pool was unusable due to cleanliness issues.
Service
8.9
The staff was friendly and helpful, though there were some unprofessional behaviors noted.
Location
9.44
Great location close to activities and walking distance to the downtown area.
Room Quality
7.39
Room comfort was noted, but there were issues with maintenance like a broken TV.
Amenities
7.42
The pool was a main attraction but was unusable during the stay; breakfast had some issues.
Value for Money
7.88
Cost is a little high for the quality of stay experienced.
Food and Beverage
8.43
Breakfast had some quality issues, but overall experience with food was decent.
Overall Experience
8.4
Mixed experience with some positives, but significant issues affected the overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:14

Property Description

Modern Amenities
Home2 Suites by Hilton Louisville Downtown NuLu offers air-conditioned rooms with free WiFi, flat-screen TVs, and kitchenettes. Guests can enjoy the convenience of a fridge in every unit.

Delicious Dining Options
Start your day with buffet or continental breakfast options at the hotel. For snacks and drinks throughout the day, vending machines are available on site.

Leisure and Business Facilities
Relax in the indoor pool or keep up with your workout routine in the fitness centre. Need to catch up on work? Utilize the business centre. The hotel's prime location near popular attractions makes it the perfect choice for your stay in Louisville.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.1
Based on 491 reviews
Cleanliness: 6.93
Service: 8.9
Location: 9.44
Room Quality: 7.39
Amenities: 7.42
Value for Money: 7.88
Food and Beverage: 8.43
Overall Experience: 8.4
G
Goodman solo_traveller us
10
Good stay
Pros:

It was a great time the breakfast could have been better but the actual hotel was great.

Cons:

The breakfast

2026-08-13 via Nuitee
J
Jeff couple us
10
2026-08-12 via Nuitee
J
Jeff couple us
10
Well worth it, I’ll stay here again!
Pros:

The rooms are really good. I’ve never seen anything like it for a three star hotel. I stayed in higher stars and had less. Location, location, location! Your employee Marva is GREAT

Cons:

Nothing!!

2026-08-12 via Nuitee
J
Jacinta solo_traveller us
10
Cons:

Daily rate for parking

2026-08-09 via Nuitee
S
Shannon solo_traveller us
10
overall this was a safe, clean, accessible
Pros:

Breakfast was pretty good, I like the hotel is eco-friendly, staff was helpful and friendly the options for accessible rooms with various amenities was extraordinary to see, having family/friends with disabilities I will definitely recommend home 2 hilton in nulu.

Cons:

the air conitioner/heater was pretty dusty and dirty, housekeeping switched linens during my stay but didnt grab dirty was clothes from bathroom -

2026-08-08 via Nuitee
S
Shawna family_with_children us
3
Pros:

The location. It was close to a lot of things.

Cons:

Having to pay for parking.

2026-08-06 via Nuitee
V
Vito family_with_children us
6
Pros:

Helpful polite staff.

Cons:

Pool was closed, number one reason we chose this hotel.
Bed was mediocre.
Breakfast was OK

2026-07-23 via Nuitee
D
Dr. Seth Wanye solo_traveller gh
9
A wonderful place to stay in DC. I will stay here again
Pros:

The location was good, the staff were phenomenal, breakfast was very good and the room was very spacious with all the amenities to make one's stay comfortable

Cons:

Nothing

2026-07-19 via Nuitee
F
Freeman solo_traveller us
10
2026-07-13 via Nuitee
D
David couple us
9
A good time was had by all!
Pros:

Breakfast was ok, typical hotel fare. The Gal that worked the desk during the day was FANTASTIC! Telling us about places to eat, visit and enjoy. Very friendly and pleasant!

Cons:

Parking was expensive.

2026-07-13 via Nuitee
K
Kristen family_with_children us
8
Nice stay, close to many things.
Pros:

Great location, nice pool, good breakfast.

Cons:

Rooms were a bit dated and the sink in the kitchenette didn’t drain well when I was washing dishes.

2026-07-12 via Nuitee
R
Randi family_with_children us
10
Very clean! I appreciate that!!
Pros:

The room was very clean, really nice staff, and a lot to offer at location

Cons:

I didn’t like the parking, the lot was small, but understandable for the area.

2026-07-08 via Nuitee
C
Carie family_with_children us
1
Beds were okay
Pros:

Breakfast

Cons:

Air wasn’t cooling. Maintenance guy came to look at the air. And then he left and never came back. Bathroom door was stuck in wall. Changed room and then toilet would on and off not flush. And kids and grandson went to pool and a young couple was in it and was not being appropriate. So they left. Told a staff member and they didn’t so anything.

2026-07-08 via Nuitee
M
Mitz family_with_children us
10
We love staying here. They treat us just like family. They are the best.
Pros:

They are always so friendly. The facilities are clean very close to the hospital.

Cons:

No compliance at all

2026-07-03 via Nuitee
J
Julie solo_traveller us
10
Pros:

Easy walking distance to distillery, restaurants, shopping in NuLu. Curb drop off available. Parking was across the street. Rooms were well equipped. Great breakfast

2026-06-29 via Nuitee
M
Melissa couple us
8
Ok. Nothing special. Lady that checked us in was not very friendly.
Pros:

Location

Cons:

AC seemed to stop when we left room so it would not be comfortable upon our return.

2026-06-29 via Nuitee
L
Larry family_with_children us
1
2026-06-22 via Nuitee
K
Kathleen solo_traveller us
9
Great for families
Pros:

Great room size, good breakfast, friendly staff

Cons:

Mattress was really bad.

2026-06-22 via Nuitee
J
Joshua couple us
5
It was okay. I’ve stayed at nicer hotels for a similar price.
Pros:

Great location, breakfast was good, the pool and gym is nice, the staff were friendly and helpful.

Cons:

The room. The AC wasn’t functioning properly in my room or a friends room. It would come on and go off constantly. It was set to 68 degrees but stayed at 74 it was too hot. No lamp on one side of the bed. Constant noise above our room thumping day and night.The bed seemed like an old coil mattress it was squeaky and uncomfortable, the bedding wasn’t very nice either. The garbage in the hallway next to the elevator smelled terrible for three days. The parking lot was 20 dollars a night I didn’t see the price listed on the booking I thought it was free.

2026-06-22 via Nuitee
J
Jessica family_with_children us
5
It was decent but could’ve been better.
Pros:

The beds were nice.

Cons:

The elevator wasn’t working, never got trash bags for our room, they rushed to get us blankets. People somewhere next door or down the hall were loud at 11 o’clock at night!

2026-06-21 via Nuitee