Dorsett Kuala Lumpur

Hotels
•
Dorsett Hotels & Resorts
7.8 (4069 reviews)
172 Jalan Imbi , Kuala Lumpur , my

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly, helpful and attentive staff
Central/strategic location (walkable to TRX and Pavilion/Bukit Bintang)
Spacious and comfortable rooms
Excellent facilities including rooftop infinity pool
Large, varied breakfast buffet
Specific strong assistance noted (e.g., Mr Magan)
Daily housekeeping/clean rooms (in many reports)
Cons:
Gym often not available to residence guests
Breakfast quality inconsistent (some say mass-produced/not hot)
Occasional bad odors or hygiene concerns (carpets)
Small parking
Small room fridges with no freezer compartment
Cold floors/no carpeting in some units

Categories

Cleanliness
7
Generally noted as clean with daily housekeeping, but some guests reported hygiene issues and occasional bad odors (possibly from carpets).
Service
9.2
Consistently praised as friendly, helpful and attentive; multiple mentions of exceptional staff assistance (including a specific praise for Mr Magan).
Location
9
Repeatedly described as central and strategic—walkable to TRX, Pavilion/Bukit Bintang and near public transport, very convenient for guests.
Room Quality
7.5
Rooms often called spacious and comfortable with great views, but some comments about outdated decor, small fridges and cold floors/no carpeting in places.
Amenities
7
Facilities such as rooftop infinity pool and gym are praised, but gym access restrictions for residence guests and occasional limitations were noted.
Value for Money
7.8
Described as decent value for the price by several guests; residences are noted as cheaper than the hotel tower, overall acceptable value.
Food and Beverage
7.2
Mixed feedback on breakfast — some guests praised a large, varied buffet while others complained it felt mass-produced, not hot or not tasty.
Overall Experience
7.7
Majority of reviews report an excellent stay and memorable experiences, though a few practical issues (gym access, odors, small fridges) tempered some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-05 02:37

Property Description

Prime Location near Popular Attractions
Dorsett Kuala Lumpur is conveniently situated within walking distance to Pavilion and KL Convention Centre, making it the perfect choice for leisure and business travelers.

Comfortable Rooms with Modern Amenities
Experience a comfortable stay at Dorsett with modern rooms equipped with essential amenities like air conditioning, minibar, and complimentary bath amenities, ensuring a relaxing and convenient stay.

Convenient Facilities and Services
Enjoy free WiFi throughout the property, relax at the shared outdoor pool, and savor delicious meals at the in-house dining options. The attentive staff, available 24/7, can assist with tour arrangements and provide exceptional service in multiple languages.

Don't miss out on the perfect blend of convenience and comfort at Dorsett Kuala Lumpur - book your stay now! 🌟

Important information:

- Please note that Residence guests are required to check in at the hotel, located in the adjacent building.
From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that guests are required to present the credit card used to secure booking upon check-in. Meals for children are not included in the room rate and are subject to additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.8
Based on 4069 reviews
Cleanliness: 7
Service: 9.2
Location: 9
Room Quality: 7.5
Amenities: 7
Value for Money: 7.8
Food and Beverage: 7.2
Overall Experience: 7.7
M
MOUSTAFA • family_with_children • eg
7
2026-08-22 • via Nuitee
S
Sri Nurayu • couple • sg
8
2026-08-22 • via Nuitee
S
suliman • solo_traveller • sa
7
2026-08-22 • via Nuitee
P
Paul • family_with_children • gb
8
Pros:

The location and Yam housekeeper very friendly

Cons:

The beds are tiny.

2026-08-21 • via Nuitee
M
Maha • solo_traveller • sa
8
2026-08-21 • via Nuitee
M
Mohamed Shakeel • family_with_children • au
7
Good service, comfortable but not 5 star.
Pros:

Good location, good breakfast, good customer service and overall facilities.

Cons:

The hotel is dated and hardly comparable to similarly priced 5 star hotels.

2026-08-20 • via Nuitee
S
Safa • extended_group • om
8
2026-08-20 • via Nuitee
H
Hanane • solo_traveller • fr
5
2026-08-19 • via Nuitee
N
Naqvi • solo_traveller • pk
6
Pros:

Location and breakfast only bed mattress was terrible and bathroom was no good and clean

Cons:

Bed mattress and bathroom

2026-08-19 • via Nuitee
D
Daphne • extended_group • sg
7
Ok but would choose somewhere else next time
Pros:

Good location near to the malls. Ok for the price.

Cons:

Booked this hotel because of the triple single bed and staff kept saying they couldn't confirm right till 2-3 days before check in, and we didn't get it in the end either.

Facilities were old and some not very clean... in particular our hairdryer was so dusty and unusable. Toilet had a drain smell on day 2.

2026-08-19 • via Nuitee
S
Syed Rizal • couple • sg
9
2026-08-18 • via Nuitee
J
jaouad • family_with_children • nl
1
Verschrikkelijk
Cons:

Kamers zijn erg gedateerd en aan vernieuwing toe.
Ontbijt zaal veel te klein voor de aantal mensen.

2026-08-18 • via Nuitee
R
RUSTILITO • family_with_children • qa
9
2026-08-17 • via Nuitee
A
Ali • solo_traveller • bh
8
Pros:

الموقع ممتاز قريب من شارع العرب

2026-08-17 • via Nuitee
A
Abderrahmane • solo_traveller • fr
8
Bon rapport qualité prix
Pros:

Propre calme petit déjeuner varié et très bon à proximité de toute commodité

Cons:

Je n'ai pas de critiques négatives
Je suis resté deux nuits
Je garde un bon souvenir

2026-08-17 • via Nuitee
F
Frederic • family_with_children • fr
8
Cons:

la très petite salle de bains

2026-08-17 • via Nuitee
A
Ahmed • family_with_children • ae
7
2026-08-17 • via Nuitee
F
Faisal • solo_traveller • om
7
2026-08-17 • via Nuitee
A
A1965 • solo_traveller • au
8
2026-08-17 • via Nuitee
S
Sofina • family_with_children • gb
6
It was good as hotel location was ideal near the main centre of
Pros:

The location waa good, llenty of lifts and staff were good

Cons:

The showers need to be cleaned properly, there was grime on the floor and sides of them

2026-08-16 • via Nuitee