Dorsett Kuala Lumpur

Hotels
•
Dorsett Hotels & Resorts
7.8 (4107 reviews)
172 Jalan Imbi , Kuala Lumpur , MY

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly, helpful and attentive staff
Central/strategic location (walkable to TRX and Pavilion/Bukit Bintang)
Spacious and comfortable rooms
Excellent facilities including rooftop infinity pool
Large, varied breakfast buffet
Specific strong assistance noted (e.g., Mr Magan)
Daily housekeeping/clean rooms (in many reports)
Cons:
Gym often not available to residence guests
Breakfast quality inconsistent (some say mass-produced/not hot)
Occasional bad odors or hygiene concerns (carpets)
Small parking
Small room fridges with no freezer compartment
Cold floors/no carpeting in some units

Categories

Cleanliness
7
Generally noted as clean with daily housekeeping, but some guests reported hygiene issues and occasional bad odors (possibly from carpets).
Service
9.2
Consistently praised as friendly, helpful and attentive; multiple mentions of exceptional staff assistance (including a specific praise for Mr Magan).
Location
9
Repeatedly described as central and strategic—walkable to TRX, Pavilion/Bukit Bintang and near public transport, very convenient for guests.
Room Quality
7.5
Rooms often called spacious and comfortable with great views, but some comments about outdated decor, small fridges and cold floors/no carpeting in places.
Amenities
7
Facilities such as rooftop infinity pool and gym are praised, but gym access restrictions for residence guests and occasional limitations were noted.
Value for Money
7.8
Described as decent value for the price by several guests; residences are noted as cheaper than the hotel tower, overall acceptable value.
Food and Beverage
7.2
Mixed feedback on breakfast — some guests praised a large, varied buffet while others complained it felt mass-produced, not hot or not tasty.
Overall Experience
7.7
Majority of reviews report an excellent stay and memorable experiences, though a few practical issues (gym access, odors, small fridges) tempered some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-05 02:37

Property Description

Prime Location near Popular Attractions
Dorsett Kuala Lumpur is conveniently situated within walking distance to Pavilion and KL Convention Centre, making it the perfect choice for leisure and business travelers.

Comfortable Rooms with Modern Amenities
Experience a comfortable stay at Dorsett with modern rooms equipped with essential amenities like air conditioning, minibar, and complimentary bath amenities, ensuring a relaxing and convenient stay.

Convenient Facilities and Services
Enjoy free WiFi throughout the property, relax at the shared outdoor pool, and savor delicious meals at the in-house dining options. The attentive staff, available 24/7, can assist with tour arrangements and provide exceptional service in multiple languages.

Don't miss out on the perfect blend of convenience and comfort at Dorsett Kuala Lumpur - book your stay now! 🌟

Important information:

- Please note that Residence guests are required to check in at the hotel, located in the adjacent building.
From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that guests are required to present the credit card used to secure booking upon check-in. Meals for children are not included in the room rate and are subject to additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.8
Based on 4107 reviews
Cleanliness: 7
Service: 9.2
Location: 9
Room Quality: 7.5
Amenities: 7
Value for Money: 7.8
Food and Beverage: 7.2
Overall Experience: 7.7
M
Muhamad Halim • solo_traveller • sg
8
Good sized room..
Pros:

Room is clean and big. Big fridge and there's washing machine too. Water pressure for shower very good. Location is good. Near to big malls.

Cons:

Tv in the room has almost no working channels. Tv in the room doesn't work at all. Breakfast, although the spread is ok, only 2 or 3 dishes that changed. We were there for 4 nights, the last day we skipped the breakfast altogether.

2026-09-19 • via Nuitee
W
Walliulla • extended_group • sa
9
Staying in Dorsett is value for money and i appreciate the Hospitality, Good
Pros:

well all i stayed with mu family for One week and the stay was excellent and the Break fas was too good 10/10

Cons:

The property next to it is getting constructed and early morning there is sound and distrubing.

2026-09-19 • via Nuitee
R
Royej • extended_group • gb
10
2026-09-18 • via Nuitee
Z
Zeynab • family_with_children • au
3
2026-09-17 • via Nuitee
S
Shehong • solo_traveller • au
8
2026-09-17 • via Nuitee
N
Ng • family_with_children • sg
2
Bad experience and will never return again! Please review the rooms carefully before you book.
Pros:

Nothing much. The pictures shown are that of the hotel side but Dorsett Residences is a total deviation from the pictures. Please be careful when booking.

Cons:

It’s a service apartment and the occupants above kept dragging furnitures around till 1 am plus throughout our stay there. We informed the concierge almost every night to fix the legs on the chairs with some felt base stickers to reduce the sound but nothing was done!!!

2026-09-17 • via Nuitee
M
Muhammad Hasan Rafiq • solo_traveller • ae
9
Pros:

location was excellent

2026-09-16 • via Nuitee
S
Sarveney • couple • mu
9
2026-09-15 • via Nuitee
M
MAS ANITA • solo_traveller • sg
10
Very clean cosy perfect
Pros:

Everything

Cons:

Nothing

2026-09-14 • via Nuitee
E
ELSAYED OSMAN • solo_traveller • ae
10
Pros:

فندق رائع بكل ما تحمل الكلمة من معني ، سرعه في إجراءات تسجيل الدخول والخروج وخدمه نقل الحقائب وبشاشه وابتسامه كل الموظفين في الفندق وبالاخص الشاب اللطيف المبتسم دائما( اميت ) في خدمات الغرف ، ومن المزايا قربه من شارع العرب والاسواق ويمتاز أيضا بالهدوء..
كانت موفق جدا في اختيار هذا الفندق وراضي تماما عن كل شي، اتمني ان يستمروا في المستوي من الجوده .
سوف يكون اختياري القادم بكل تأكيد.

Cons:

لا شي

2026-09-13 • via Nuitee
A
Ariel • family_with_children • sg
1
Didn’t enjoy the apartment.
Pros:

Good location

Cons:

Dated design, not well maintained. Taps not working too well. Felt dusty and not clean. Gym equipment a lot are spoilt too.

2026-09-13 • via Nuitee
A
Amr • family_with_children • sd
9
Pros:

Spacious, clean and excellent location

2026-09-13 • via Nuitee
A
amirul • solo_traveller • my
10
2026-09-13 • via Nuitee
A
Ali • family_with_children • sg
6
I came with my daughters. They seem don’t like the hotel.
Pros:

Breakfast menu almost the same. After 3rd day we got bored.

Cons:

No parking lot for guest

2026-09-12 • via Nuitee
R
Ruslan • family_with_children • my
5
Pros:

no parking

Cons:

parking. cleanlines pool.

2026-09-11 • via Nuitee
R
Rodrigue • family_with_children • fr
8
Petit déjeuner très varié
Pros:

Hôtel proche de Bukit Bintang, à distance de marche du Pavillon
Chambre spacieuse, mais un peu sombre
Petit déjeuner incroyable, buffet très varié

2026-09-11 • via Nuitee
E
Emad • solo_traveller • eg
8
Pros:

الموقع رائع جدا 4 دقائق سيرا على الأقدام لبافليون مول وشارع العرب ولكن يجب التنوع العالمي في الإفطار الذي يغلب عليه الطابع الاسيوي

Cons:

عدم تنوع الإفطار والاهتمام بالمطبخ الاسيوي وهو لا يناسب عدد كبير بالطبع من المقيمين العرب

2026-09-10 • via Nuitee
I
Ishakkk • solo_traveller • sg
7
Kind of a regular Guest.Review
Pros:

Helpful staff all over. Cleanliness is applauded.

Cons:

1. The decor is dated. I have been coming staying there since 2010.and it's time really to refresh the room decor.
2. Some of the breakfast food needs more tastes and do introduce new breakfast menu like ayam masak kicap, cekodok pisang.
3. There is a bad stinky kind of smell at the toilet area on the check-in lobby floor.

2026-09-10 • via Nuitee
F
Farkhunda • solo_traveller • au
8
Pros:

Every thing was good 👍

Cons:

Nothing

2026-09-09 • via Nuitee
D
Domenico • couple • it
8
Pros:

Posizione, facilità di check in e gli spazi

Cons:

Mancanza di amenities (caffe, detersivo lavatrice, dentifrici)

2026-09-08 • via Nuitee