Kings Newmarket

I booked this hotel specifically as it said onsite parking. When we arrived there was no where to park. We had to park in a pay and display get up at the crack of dawn to buy another ticket so we didn't get a fine. Not happy.

Lovely stay, easy to find (Google maps) despite being tucked back from the main road, car park was small ish but just about adequate whilst I was there and I was able to park for free in a town centre location, big plus. Check-in very easy, staff very efficient and knowledgeable. Room was great, small kitchenette with sink and microwave next to the bed was a bit odd but I'm sure helpful to some even though I didn't use them this stay. My only negative and reason for 4 instead of 5 stars was having to go out back through a service area to reach the room I was assigned. It caused no real problem for me and was secure (behind locked gates so no public access) but was a bit of a disconnect from the amazing sprawling venue inside that they appear to have done so much work on to make look and feel amazing. Great stay, reasonable to competitive price against other local options when booking the day before staying as I did, would definitely stay there again.

My friend didn’t stay because the bottom sheet had dried bloodstains on it, she used the shower to freshen up, if you want me to keep this to myself I want a better rate offered to me for another stay otherwise I will feel compelled to share it, I will be in your hotel to speak to the manager within an hour or two. Ian Watkinson.

Great location

Very helpful staff, room was very comfortable and quick book in service

Awesome stay. Cool little room with everything you could want, nice and quiet (on a Wednesday night). Car park was full when I arrived but there is free evening parking nearby so there was no issue. Walkable to shops and pubs/restaurants. Will be back. Oh, also staff was excellent and they had liquid dnb playing in the lobby in the evening. Loved it.

On arrival staff were welcoming and friendly.
There was not a lot of parking available, however staff shuffled around a few cars and parked my car for me. Really nice touch. There was a disco going on and a nice happy atmosphere.
Our room no.25 - lovely big bed and had everything we needed. Nice touch with the fridge, microwave, toaster, plates etc and tea / coffee making facilities. Room was clean.
Our room overlooked the pub garden which was an experience, tinted windows would be better as we had to keep closing the curtains - no privacy. We stayed for 2 nights and went to the races on Saturday- there is a complimentary bus from outside the Unico restaurant around the corner which was a bonus.
The location of the hotel is perfect for the town - right in the middle and races which is 5 mins up the road.
The only downside was the cleaning staff shouting loudly at each other which woke us up on the first morning, crashing around. Also there was a smoking bin outside our window so staff smoking and loudly talking made our room smell of cigarettes.
I would suggest staff don’t discuss previous guests, rooms, what they did last night and other staff in customer facing areas and be mindful they can be heard.
Discos on Friday and Saturday night but this didn’t keep us awake
The garden was lovely to sit out in the sunshine - lots of seating outside and in covered pods.
Great location, friendly bar staff, lovely room
I would stay again as long as cleaning staff weren’t so noisy

A

The room was clean, tidy and bright.
The only thing I will say is the size of the room is quite small. The bathroom was well laid out, but again a bit on the small size.
The host couldn't have been more helpful.
I would have like a proper breakfast but the offer of a breakfast box was on offer, which I didn't take up so can't comment on that.

Comfortable cosy hotel.Friendly staff.Very good price

shower was not fit for holder so had to hold the shower head after it fell on me.
fridge was buzzing at the bottom of my bed all night.
nowhere to hang my clothes

DO NOT BOOK room 31 or 32, they are incredibly noisy. Impossible to sleep from 7am onwards, and as late as 2am, the doors are constantly banging shut, with people coming and going.

Great location just off high street and near the Rowley Mile racecourse
Limited parking , would help if customers could park straight
Nice welcome , room OK clean , comfortable bed and good shower . Everything you need , microwave , tea coffee etc
Bit expensive but everything is these days
Needs updating but enjoyed stay

Room service food all ticked the boxes

One night stay after a visit to the races, was made to feel welcome from the moment we walked in. We thought the hotel had only just opened as it was so trendy, clean & tidy and free from any damages that we could see!
Food was delightful, service was so good considering they were planning a party for Halloween also.
Have never felt so welcome at a hotel.
Will most definitely want to stay again!

This was a quick trip. The hotel was the best option at the time. It did the job. I can fault anything. However I would stay at a more luxurious hotel if possible in the future.

We got a reduced price deal which was acceptable. The full price would not have been acceptable.
The hotel is feeling a little tired

The property was better than I thought, and the service was great

Exceptionally helpful and friendly staff

Great welcome and fast check in by L. who answered questions knowledgeably and kept checking all was well, including with my evening meal after I arrived late. Chef also deserves a mention - despite ordering at closing of service, a hot, generous tasty plate was perfect with my pint. Very comfortable room and bed, but what also stood out were the accoutrements - fan, fridge, toaster, microwave as well as tea & coffee making.
Fantastic location caps it all off.