Capella Shanghai, Jian Ye Li

Hotels
9.8 (130 reviews)
No. 480 West Jianguo Road, Jianye Lane, Xuhui District , Shanghai , cn

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Beautiful historic property and villas
Very friendly, attentive staff
Excellent spa and decent gym
Clean and well-detailed rooms/interiors
Lovely location and atmosphere
Good on-site activities and opportunities (cocktails, happy hour, shop)
Recommended restaurant
Cons:
Unusual split-level room layouts felt impractical
Inconsistent communication on transfers and packed breakfast issues
À la carte breakfast with occasional day-old pastries
Some advertised activities were unavailable
Occasional smell in the cafe near a public bathroom
Some areas (carpet/stairs) could use refurbishing
Limited nearby shopping and food options

Categories

Cleanliness
10
Multiple reviews explicitly note the property and villas are very clean; several guests said 'very clean' or 'no remarks' on cleanliness.
Service
9.7
Staff widely praised as very friendly and attentive, but some inconsistent communication (transfers) and a poor packed-breakfast experience lowered this slightly.
Location
10
Repeated positive mentions of charming, historic Shanghai location and easy enjoyment of the neighborhood; loved by many guests.
Room Quality
9.7
Villas and interiors praised for beauty and detail, but several guests reported impractical split multi-floor layouts, small usable room space and some worn carpeting.
Amenities
9.6
Spa and gym received very good feedback and there are many on-site activities, though some advertised activities were unavailable at times.
Value for Money
9.8
Not explicitly discussed in the reviews; assigned the target overall rating.
Food and Beverage
9.6
Restaurant and breakfast are praised by many, but some guests reported à la carte-only breakfast limitations, day-old pastries and a disastrous packed-breakfast incident.
Overall Experience
10
Overall tone across reviews is highly positive — 'Perfect Shanghai experience', recommended for those wanting the best, with outstanding atmosphere and many delighted guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-06-24 19:15

Property Description

Luxurious Villas with Private Courtyard
Situated in Xuhui District, Capella Shanghai, Jian Ye Li offers elegant villas with private courtyards, spacious bedrooms, and marble-clad bathrooms. Enjoy premium amenities and high-speed Wi-Fi for a comfortable stay.

Entertainment and Relaxation
Indulge in the entertainment room with a branded sound system and a 55-inch flat-screen TV. Unwind on the rooftop terrace or balcony, or explore the Capella Library. Guests can also enjoy complimentary minibar treats and leisure activities like board games and movie nights.

Convenient Location and Accessibility
Conveniently located near major attractions like Xintiandi and the Shanghai bund, the hotel is easily accessible from metro stations and airports. Experience luxury and convenience at Capella Shanghai, Jian Ye Li.

Book your stay now for a memorable experience at Capella Shanghai, Jian Ye Li!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SHA

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CNY 120 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    People no matter the age stay for CNY 793 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.8
Based on 130 reviews
Cleanliness: 10
Service: 9.7
Location: 10
Room Quality: 9.7
Amenities: 9.6
Value for Money: 9.8
Food and Beverage: 9.6
Overall Experience: 10
K
Ksenia family_with_children me
9
A beautiful and atmospheric villa stay
Pros:

We stayed at this hotel for just one night, mostly for the experience, as we spent most of our Shanghai trip in other hotels. It is a very beautiful place and definitely worth trying.
The villas are very cozy, quiet, and aesthetically pleasing. We had a wonderful sleep and a very restful stay. Breakfast is à la carte, and the choice is not very large, but overall we enjoyed our stay.
For us, the main highlight was the villa itself. One day was enough to immerse ourselves in the atmosphere and enjoy the experience.

Cons:

the restaurant and boulangerie inside the complex felt quite overpriced

2026-06-29 via Nuitee
S
Stephen couple au
9
2026-06-25 via Nuitee
M
Mary solo_traveller au
10
2026-06-21 via Nuitee
F
Fernández couple es
10
Sencillamente alucinante
Pros:

Es un sitio muy especial, muy diferente a cualquier hotel. Las habitaciones tienen acceso directo desde la calle y varios pisos, con una cantidad increíble de espacio. El gimnasio, spa…genial. Aunque todo esto es de diez, sin duda lo mejor el trato. Súper amables, nos ayudaron en todo lo que necesitamos, siempre muy eficientes y ágiles. La zona (zona antigua colonia francesa) tiene un encanto especial, restaurantes alucinantes escondidos y tiendas que parecen casas…

Cons:

Nada… todo fue perfecto.

2026-06-21 via Nuitee
A
Assem family_with_children fr
10
2026-05-28 via Nuitee
A
Adrien couple fr
7
Cons:

The room concept was very unusual for a 5 star hotel. Instead of having everything on one level, the room was split across three different floors connected by stairs.
While the design may seem original, it honestly felt impractical.
Breakfast is à la carte menu only and some days pastries/bread were from the previous day.

2026-05-27 via Nuitee
T
thestandard2018 Friends getaway Geneva
6
Beautiful property, but lacking service
Pros:

Beautiful property in the old part of Shanghai and we absolutely loved our villa, and the entire property.
Very good experience in the spa, and a decent gym.
Yet, our experience with the staff was relatively mixed and inconsistent. We have arranged transfers with the hotel but got very inconsistent communication (and lack of communication therefore) about departure time - as what we requested was changed by the hotel (probably with good intention as we had flight to catch) but no one communicated that with us, until by coincidence and in the last moment I double checked departure time.
Finally, as we had to leave early we requested some packed breakfast which unfortunately was quite disastrous experience - from lacking items to iced instead of hot coffee - maybe due to language barrier but still, for the level of intended exclusivity of the hotel, some pretty basic things that went wrong.

2026-05-21 via Tripadvisor
Y
Yifei couple ca
10
Wonderful for a getaway
Pros:

Luxury barely within reason. Lovely bath bomb. Great food and drinks.

Cons:

The cafe was a bit smelly at times, close to a public bathroom. Some of the activities were not available despite being advertised as being available, and there were no attempts to make up for the lack of activities, like the perfume sachets or the newsletters.

2026-05-20 via Nuitee
A
Anna solo_traveller ru
10
Pros:

Шикарный отель ! Мы бронировали виллу! Вкусный ресторан и шикарные завтра в нем! Ресторан рекомендую к посещению.

Cons:

Нет замечаний

2026-05-19 via Nuitee
M
Mihaela couple fr
10
I would definitely recommend the place for anyone who’s demanding only the best
Pros:

Very beautiful hotel , great attention to the detail , very clean and proper place. Great breakfast , amazing staff!

2026-05-16 via Nuitee
S
Sergey couple ru
9
2026-05-14 via Nuitee
E
Egor couple ru
10
2026-05-11 via Nuitee
J
Julian couple gb
9
2026-05-11 via Nuitee
Y
Yasmin solo_traveller my
7
2026-05-08 via Nuitee
P
PLR52 Couples Geneva
8
Great place, needs a little refreshment
Pros:

Very nice place; charming location and great ambiance. I’m not convinced about the room’s layout; at the end of the day you spend most of the time in your room that turns to be quitte small. The entrance salon and tv room are of little usage. Run down carpets is the stairs and around the bed; needs refurbishing. Another disappointing note is the hotel layout that never funnels you through the lobby; so little chance to interact with the charming GM.
Outstanding service and location

2026-05-04 via Tripadvisor
A
Anastasiia family_with_children ru
10
2026-05-01 via Nuitee
R
Rafael couple ch
10
Amazing attention to details! Highly recommended!
2026-04-20 via Nuitee
K
Katya family_with_children ru
10
2026-04-20 via Nuitee
Y
Yue couple us
10
2026-04-16 via Nuitee
B
Barbara couple sg
8
2026-04-13 via Nuitee