Jetwing Surf & Safari, A Luxury Reserve

Hotels
•
Jetwing Hotels Limited
8.1 (159 reviews)
P20, Hidayapuram, Kottukal Road, Pottuvil , Arugam Bay , lk

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Swimming pool
Restaurant
Room service
BBQ facilities
Express check-in/check-out
Tour desk
Currency exchange
Concierge service
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful views
Private beach
Cons:
Cleanliness issues
Isolation of location
Slow restaurant service

Categories

Cleanliness
7.6
There were issues noted with cleanliness, including cigarette ends and bottle tops.
Service
9.1
Consistently mentioned as friendly, kind, and attentive.
Location
7.6
Lovely views but noted as isolated and difficult to access.
Room Quality
8.1
Cabanas are nicely done but some were noted to be a bit tired.
Amenities
8.1
Private beach and nice cabanas, but the pool may feel crowded.
Value for Money
8.1
Considered somewhat high priced for the experiences offered.
Food and Beverage
7.6
Mixed feedback; excellent food noted but service can be slow and some prices were seen as high.
Overall Experience
8.6
Overall, a pleasant experience with many positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 12:50

Property Description

Luxurious Accommodations
Jetwing Surf offers a range of accommodations, some with a cozy sitting area and all equipped with modern amenities like a kettle, bathrobes, and slippers. You can unwind in comfort after a day of surfing or exploring the nearby Whiskey Point.

On-Site Dining
Indulge in a culinary experience at the hotel's restaurant, where you can savor delicious meals prepared by skilled chefs. From local delicacies to international cuisine, there's something to suit every palate.

Convenient Amenities
With free private parking and the option to request a hairdryer, Jetwing Surf ensures a hassle-free stay for all guests. Enjoy a seamless and relaxing experience during your visit to Pottuvil.

Experience luxury and convenience at Jetwing Surf – book your stay now for an unforgettable coastal getaway.

Important information:

As imposed by the government of Sri Lanka, along with this hotel booking, there are other requirements that need to be met in order for you to obtain the Visa to enter the country.

The property will assist you with all this information.

The details will be sent to you via a message post-reservation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HRI

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for US$15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 159 reviews
Cleanliness: 7.6
Service: 9.1
Location: 7.6
Room Quality: 8.1
Amenities: 8.1
Value for Money: 8.1
Food and Beverage: 7.6
Overall Experience: 8.6
S
Suvin • family_with_children • lk
7
2026-03-14 • via Nuitee
F
Friedhelm • couple • de
10
Wunderbarer Platz für ruhesuchende Genießer.
Pros:

Sehr freundliches Personal, sind immer auf unsere Extrawünsche eingegangen ohne aufdringlich zu sein. Wir hatten eine wirklich schöne Cabana mit herrlichem Ausblick. Trotz off-season wurden alle Leistungen angeboten. Die Eco Bauweise des gesamten Komplexes ist phänomenal.

2026-01-27 • via Nuitee
S
sujeewa • family_with_children • lk
10
Pros:

All are more than my expectation

2026-01-19 • via Nuitee
S
sujeewa • family_with_children • lk
10
2026-01-19 • via Nuitee
K
Krivosudsky • couple • sk
10
2026-01-18 • via Nuitee
A
Alexander • solo_traveller • de
8
2026-01-15 • via Nuitee
A
Amalinde SLU - NIF B55309553 • family_with_children • nl
10
Fantastisch plek met heerlijk zwembad!
Pros:

Fantastische plek! Helemaal in de watten gelegd. Bij aankomst wordt alles uit handen genomen. De ronde slaaphuisjes zijn super. We reizen met 2 meiden en die hadden allebei hun eigen bed. Het zwembad is heerlijk en eten lekker! Personeel onwijs hulpvaardig en sportief. Een groot ontspannen vakantie feest!

Cons:

Locatie was wat afgelegen. Je hoeft ook niet echt weg. Maar omdat wij in off season zaten (zee is dan niet begaanbaar en wat regen dagen) wilde wij wel wat doen. Maar met tuk tuk ben je zo in Arugam Bay!

2026-01-12 • via Nuitee
M
Michal • family_with_children • cz
9
2026-01-08 • via Nuitee
K
Karolina • family_with_children • lt
10
2026-01-07 • via Nuitee
J
Jayasuriya • family_with_children • gb
10
Exceptional
Pros:

The place was a luxury stay as promised. The cabana was clean and had everything that we needed. Friendly staff and expectional service.

Cons:

The children couldn’t enjoy the pool as it was deep but we enjoyed the beach

2026-01-02 • via Nuitee
D
David • family_with_children • fr
10
Pros:

Very kind and competent staff, super helpful and very attentive to our needs. Very relaxing atmosphere and excellent service. We had a wonderful stay!

2025-12-29 • via Nuitee
J
Jane • couple • cy
7
Relaxing break but a bit disappointing
Pros:

A lovely view from the terrace and from the beautiful clean pool.
Staff were super helpful and friendly.

Cons:

Actual cabanas are looking a bit tired and weather beaten. Could see daylight from under the closed entrance door.
Cigarette ends & bottle tops noted on grass immediately infront of our cabana terrace. Guessing from previous occupants of our cabana as we used an ashtray!
Location, although lovely beach & sea views, it is isolated having to drive thro a maze of back alleyways to get anywhere. Not somewhere you can go exploring from.
Seems little communication on information provided- Although hotel asked about food intolerances, it being noted on check-in and mentioned at mealtimes that my husband cannot eat fresh tomatoes there was grilled tomato on his breakfast both morning (even spoke to chef after 1st time).

2025-10-26 • via Nuitee
G
Gaurav • couple • in
9
Pros:

Private beach
Small property
Cabanas are nicely done

2025-10-09 • via Nuitee
N
Nicola • extended_group • ch
10
2025-09-07 • via Nuitee
A
Anita • couple • es
9
Lovely stay……
Pros:

Unique! A luxury beach hut! Great experience….

Cons:

Not much to do! Lots if stray dogs around the resort and beaches….

2025-09-07 • via Nuitee
E
Erika • couple • at
8
Perfekt zum Relaxen,....
Pros:

Das Jetwing ist perfekt um sich nach der Rundreise zu erholen. Die Lage ist wie beschrieben etwas abseits, es steht aber ein kostenloser Shuttle nach Arugam Bay zur Verfügung. Die Cabanas sind liebevoll eingerichtet, sehr geräumig, wenn auch schon etwas abgewohnt. Das Badezimmer ist schön und groß. Der Poolbereich ist klein, aber fein, dort kann es schon mal eng werden. Das Essen ist unserer Meinung nach ausgezeichnet, der Service im Restaurant manchmal etwas träge.
Sicher eines der schönsten Hotels an der Ostküste, Preis unserer Ansicht nach etwas zu hoch (hängt aber von der Saison ab). Wer Ruhe sucht, ist dort richtig,.....

2025-09-05 • via Nuitee
I
Ilya • family_with_children • pt
9
Nice location and friendly staff
Pros:

Pretty much everything was fine, surfing spot is not too far and it’s not crowded at all. They got surfing boards for rent. Cabanas are spacious and nicely decorated. Breakfast is delicious.

Cons:

A bit pricy restaurant

2025-08-26 • via Nuitee
F
Félix • couple • fr
5
Hôtel exceptionnel. Service médiocre.
Pros:

Les chambres sont spacieuses et propres.
La piscine est très agréable.

Cons:

D’une manière générale, le service n’est pas à la hauteur des prix, très élevés pour le pays.
Par exemple :
Nous avons attendu une heure pour notre petit déjeuner le matin.
L’hôtel ne propose pas de service continu de Tuk Tuk / bus pour se rendre à Arugam Bay alors qu’il se situe à l’extérieur de la ville.
Il n’y a aucune activité à faire dans l’hôtel sauf se rendre à la piscine, aucun conseil sur quoi faire et où se rendre, et les rares excursions proposées sont à des prix prohibitifs avec une commission manifestement très généreuse pour l’hôtel.
Nous avons généralement eu une grosse déconvenue avant de venir : dans toutes nos étapes au Sri Lanka, l’hôtel avait aidé à trouver un transport pour venir. Nous avons demandé la même chose à Jetwing et on nous a proposé un prix totalement déconnecté des prix du pays (3x plus cher que le marché) et révèle que l’hôtel a voulu prendre une nouvelle commission sur notre dos… face à nos questions légitimes sur ce point, le standardiste a même fini par s’excuser.
Bref. L’impression d’être un peu la vache à lait sans le service attendu pour un hôtel « luxe » comme celui-ci.

2025-08-26 • via Nuitee
L
Lydia • extended_group • it
8
Pros:

Struttura splendida, piscina molto bella, capanne / stanze grandi e molto belle (incluse le docce esterne)

Cons:

Servizio di lavanderia non adeguato, sono stati rovinati dei vestiti - ma il personale è stato molto gentile e ci ha azzerato il costo del servizio
Prezzi del ristorante molto cari rispetto alla media
Difficile raggiungere arugam bay a piedi (necessario tuk tuk)

2025-08-26 • via Nuitee
S
sylvie • family_with_children • fr
10
Magnifique
Pros:

Magnifique
Très propre et surtout l’équipe et le manager à l’écoute et très serviable

2025-08-25 • via Nuitee