Hotel Boutique Castilla de Leòn

Hotels
7.5 (1180 reviews)
Hermano Miguel 10-98 , Cuenca , ec

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Children allowed
Pets allowed

Facilities

Free beach shuttle
Parking
Non-smoking rooms
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Affordable pricing
Cons:
Cleanliness issues
Room maintenance problems
Inadequate amenities

Categories

Cleanliness
7.08
Some reviews indicate that cleanliness could be improved, with mentions of inadequate cleaning and issues like not receiving fresh towels.
Service
8.05
Staff received positive comments for their assistance and attention, though some issues in booking and service efficiency were noted.
Location
8.59
Multiple reviews praised the central location, indicating its convenience.
Room Quality
7.04
Several comments pointed out issues with room maintenance and comfort, such as broken beds and inadequate heating.
Amenities
6.57
Negative sentiments indicated that amenities were lacking, with mentions of missing facilities.
Value for Money
8.03
Some reviews highlighted that the hotel offers competitive pricing, though issues with upcharging were raised.
Food and Beverage
7.08
Mixed reviews about food quality, with mentions of insufficient breakfast options and some problems with service.
Overall Experience
7.55
Guests expressed a blend of satisfaction with location and service but highlighted several areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 02:08

Property Description

Charming Hotel Boutique in the Heart of Cuenca

Luxurious Accommodation: Hotel Boutique Castilla de Léon offers elegant rooms with free WiFi and garden views. Some rooms even feature a private patio for a relaxing outdoor experience.

Culinary Delights: Indulge in a delicious continental or buffet breakfast at the on-site restaurant, known for its Cajun Creole cuisine and vegan options.

Convenience and Hospitality: Take advantage of the business center and multilingual staff ready to assist you with any needs. Explore nearby attractions like Pumapungo Museum and Cuenca New Cathedral with ease.

Experience the charm and comfort of Hotel Boutique Castilla de Léon. Book now for an unforgettable stay in Cuenca!

Important information:

Please be advised:

The price per pet depends on the size.
Large: 33 USD
Medium: 22 USD
Small: 15 USD
To confirm the amount to pay, please contact the property.

Parking hours are from 8:00 pm to 8:00 am. It costs $5 per night for a maximum of 12 hours.
Before 8:00 PM or after 8:00 am, it costs 1 USD per hour

If payment is made by credit card, a 9% commission will be charged.

Continental Breakfast is $4.90 per person
Buffet Breakfast is $ 8.90 per personGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 1 per hour.

Location

Guest Reviews

7.5
Based on 1180 reviews
Cleanliness: 7.08
Service: 8.05
Location: 8.59
Room Quality: 7.04
Amenities: 6.57
Value for Money: 8.03
Food and Beverage: 7.08
Overall Experience: 7.55
O
Octavio • solo_traveller • ec
4
2026-05-16 • via Nuitee
A
abigail • solo_traveller • ec
10
2026-05-15 • via Nuitee
K
Kirstie • couple • ec
10
2026-05-15 • via Nuitee
A
Andrade • couple • ec
5
2026-05-15 • via Nuitee
M
Moncayo • solo_traveller • ec
8
2026-05-14 • via Nuitee
J
Jonathan • solo_traveller • ec
8
Estancia
Pros:

La infraestructura rústica la cama muy cómoda

Cons:

El control del TV no funcionaba del todo bien si no se acercaba casi al frente de la TV no encendía, el agua caliente debe venir con instrucciones para un mejor manejo y no estar adivinando

2026-05-13 • via Nuitee
C
Chasipanta • solo_traveller • ec
5
Cons:

La atención del personal de recepción

2026-05-11 • via Nuitee
M
Mero • solo_traveller • ec
5
2026-05-08 • via Nuitee
M
Mario • solo_traveller • ec
5
50 50 el hotel
Pros:

Las habitaciones y la ducha

Cons:

El desayuno pésimo solo fruta y café y la entrada3 pm muy tarde no te permiten ingresar antes

2026-05-08 • via Nuitee
H
HERNAN EDUARDO • solo_traveller • co
8
Un lugar
Pros:

Ubicado en una zona central, con fácil acceso en taxi o tranvía.

Cons:

En los detalles se juega la perfección. No había una repisa en la ducha por lo que debía poner mis pertenecías en el suelo. Con incomodidad tuve que pedir papel higiénico porque no llevaron dos días seguidos. Hay zonas con humedad y cables sueltos. El servicio de desayuno fue lento y con una actitud distante, como sin ganas de atender a los clientes.

2026-05-07 • via Nuitee
Z
Zoila • couple • ec
7
Feriado en Cuenca
Pros:

La cama era cómoda.

Cons:

El desayuno que decía estar incluido no incluía ninguna proteína, y no fue indicado al momento de reservar, jamás un hotel había hecho esta diferencia en desayunos.
Los materiales de aseo se acabaron pronto.

2026-05-05 • via Nuitee
Y
Yelvis • couple • ec
7
Confortable pero con áreas de mejoras
Pros:

La cama era cómoda y el baño solo habría que mejorar el desagüe de la ducha

Cons:

Sábanas a pesar que son blancas tenía unas manchas habían cabellos en las fundas de la almohadas en la noche se escuchaba como que alguien estaba martillando y bebé llorando toda la noche y con respecto a la comida estipulan que el horario de comida era de 7:30 a 9 pero bajamos a las 7:30 y recién por parte fueron sirviendo a las 8:50 aproximadamente

2026-05-05 • via Nuitee
P
Pamela • solo_traveller • ec
1
Pésima atención
Pros:

Nada

Cons:

El lugar, el baño, la atención

2026-05-03 • via Nuitee
S
SANTILLAN SANTILLAN • family_with_children • ec
10
Pros:

Desayuno el 1er dia como q falto algo, el 2do dia si ya estuvo completo el continental

Cons:

la atencion de la chica que estuvo en jornada de las 2 pm en adelante, del dia 30 de abril no hablaba uno tenia q preguntarle, la asistencia no me agrado para nada, mala atencion.

2026-05-03 • via Nuitee
E
Edson Fabián • solo_traveller • ec
7
2026-05-03 • via Nuitee
A
AMIRA VIVIANA • family_with_children • ec
1
2026-04-27 • via Nuitee
J
Janet • solo_traveller • ec
5
Pros:

Ubicación

Cons:

El desayuno pésimo servicio en el anuncio dicen desayuno americano y no es así bien simple. Así que no vale pagar con desayuno.

2026-04-26 • via Nuitee
A
Ale • couple • ec
1
2026-04-22 • via Nuitee
A
Alexandra • solo_traveller • ec
8
2026-04-19 • via Nuitee
A
Angie Stephanie • family_with_children • it
9
muy bie, satisfechos
Pros:

en relacion calidad precio esta muy muy bien

2026-04-15 • via Nuitee