Hotel Boutique Castilla de Leòn

Hotels
7.5 (1136 reviews)
Hermano Miguel 10-98 , Cuenca , ec

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Children allowed
Pets allowed

Facilities

Free beach shuttle
Non-smoking rooms
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Affordable pricing
Cons:
Cleanliness issues
Room maintenance problems
Inadequate amenities

Categories

Cleanliness
7.08
Some reviews indicate that cleanliness could be improved, with mentions of inadequate cleaning and issues like not receiving fresh towels.
Service
8.05
Staff received positive comments for their assistance and attention, though some issues in booking and service efficiency were noted.
Location
8.59
Multiple reviews praised the central location, indicating its convenience.
Room Quality
7.04
Several comments pointed out issues with room maintenance and comfort, such as broken beds and inadequate heating.
Amenities
6.57
Negative sentiments indicated that amenities were lacking, with mentions of missing facilities.
Value for Money
8.03
Some reviews highlighted that the hotel offers competitive pricing, though issues with upcharging were raised.
Food and Beverage
7.08
Mixed reviews about food quality, with mentions of insufficient breakfast options and some problems with service.
Overall Experience
7.55
Guests expressed a blend of satisfaction with location and service but highlighted several areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 02:08

Property Description

Charming Hotel Boutique in the Heart of Cuenca

Luxurious Accommodation: Hotel Boutique Castilla de Léon offers elegant rooms with free WiFi and garden views. Some rooms even feature a private patio for a relaxing outdoor experience.

Culinary Delights: Indulge in a delicious continental or buffet breakfast at the on-site restaurant, known for its Cajun Creole cuisine and vegan options.

Convenience and Hospitality: Take advantage of the business center and multilingual staff ready to assist you with any needs. Explore nearby attractions like Pumapungo Museum and Cuenca New Cathedral with ease.

Experience the charm and comfort of Hotel Boutique Castilla de Léon. Book now for an unforgettable stay in Cuenca!

Important information:

Please be advised:

The price per pet depends on the size.
Large: 33 USD
Medium: 22 USD
Small: 15 USD
To confirm the amount to pay, please contact the property.

Parking hours are from 8:00 pm to 8:00 am. It costs $5 per night for a maximum of 12 hours.
Before 8:00 PM or after 8:00 am, it costs 1 USD per hour

If payment is made by credit card, a 9% commission will be charged.

Continental Breakfast is $4.90 per person
Buffet Breakfast is $ 8.90 per personGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 1 per hour.

Location

Guest Reviews

7.5
Based on 1136 reviews
Cleanliness: 7.08
Service: 8.05
Location: 8.59
Room Quality: 7.04
Amenities: 6.57
Value for Money: 8.03
Food and Beverage: 7.08
Overall Experience: 7.55
A
AMIRA VIVIANA • family_with_children • ec
1
2026-04-27 • via Nuitee
J
Janet • solo_traveller • ec
5
Pros:

Ubicación

Cons:

El desayuno pésimo servicio en el anuncio dicen desayuno americano y no es así bien simple. Así que no vale pagar con desayuno.

2026-04-26 • via Nuitee
A
Ale • couple • ec
1
2026-04-22 • via Nuitee
A
Alexandra • solo_traveller • ec
8
2026-04-19 • via Nuitee
A
Angie Stephanie • family_with_children • it
9
muy bie, satisfechos
Pros:

en relacion calidad precio esta muy muy bien

2026-04-15 • via Nuitee
M
Maria Fernanda • couple • ec
9
El lugar es cómodo con buena ubicación, la atención es buena
Pros:

La locación

2026-04-14 • via Nuitee
M
Mariscal Noguera • solo_traveller • ec
7
Cons:

El personal un poco ausente, y la fachada nos confundió xq no estaban las banderas como en la foto

2026-04-14 • via Nuitee
L
leon • solo_traveller • ec
10
2026-04-13 • via Nuitee
K
Katiuska • couple • ec
8
Pros:

Las instalaciones muy limpias y organizadas

Cons:

El ruido de la calle no se podría descansar bien

2026-04-13 • via Nuitee
P
Paul • solo_traveller • ec
9
2026-04-12 • via Nuitee
B
bohorquez • solo_traveller • ec
9
Pros:

Si me gustó

Cons:

Que no tenía agua para vender pero no es nada importante

2026-04-11 • via Nuitee
W
Wong • couple • ec
7
Buena habitación, mal desayuno y 0 wifi
Pros:

La habitación limpia, cómoda y bonita

Cons:

El wifi no funcionó nunca, ni a mi ni a otros huéspedes. El desayuno que incluye fue fatal, nada parecido a lo que describen y muestran tanto en booking como en el panfleto que tienen en recepción. Compre un desayuno un desayuno adicional (Americano) y fue lo mismo, terrible. Nos dieron 3 PEDAZOS de sandía con 6 granos de granola y una cucharada de yogurt cuado realmente dicen que incluía frutas (varias) y en la foto muestra un bowl variado y contundente. En el desayuno americano NO me sirvieron jamón como mostraba la imagen.

2026-04-10 • via Nuitee
L
Leon • couple • ec
7
Una queja
Cons:

Que me cobraron un adicional extra por mascota y otro valor adicional más al llegar al hotel cosa que no estaba incluida en el momento que reserve y no fue culpa mía sino de ellos por no cobrar en Booking

2026-04-07 • via Nuitee
P
Palacios • couple • ec
9
2026-04-07 • via Nuitee
G
Gino • couple • ec
10
2026-04-06 • via Nuitee
A
AMIRA VIVIANA • couple • ec
1
PESIMO: NO RECOMENDADO
Pros:

No es lo mismo que lo que sale en booking. Tuve una experiencia desagradable, no te cobran con la tarjeta con la que reservas en booking y te piden realizar una transferencia de manera interna.

Cons:

El hotel es feo y viejo, huele feo y las sábanas estaban sucias.

2026-04-06 • via Nuitee
S
Soraya • couple • ec
5
Pros:

la Ubicación

Cons:

El desayuno , muy desorganizado , no se pudo desayunar correctamente las cantidades de comida no alcanzaron para todos los huespedes por lo tanto nos quedamos sin comida

2026-04-06 • via Nuitee
N
Narcisa • solo_traveller • ec
10
2026-04-05 • via Nuitee
J
Jines • couple • ec
6
No conforme el precio con habitación reservada
Pros:

El sector está muy bien ubicado

Cons:

La reservación no estaba acorde a lo que se mostro, el área fue de 15m2, y no los 23m2 como fue generada la reserva, no hubo los beneficios de secadora de cabello, cafetera, tetera, caja de seguridad, adicional en la hoja de ingreso indicaba habitación 108 y fue entregada llaves de habitación 205

2026-04-05 • via Nuitee
M
maquilon • extended_group • ec
8
Pros:

La ubicación excelente

Cons:

La cama suena mucho y el desayuno incompleto

2026-04-04 • via Nuitee