Hotel 5 de Mayo

Hotels
9.1 (2378 reviews)
404 Boulevard Heroes del 5 de Mayo Col. Xanenetla , Puebla , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Cleanliness
Good service
Spacious rooms
Excellent food
Cons:
Poor front desk responsiveness
Location concerns from some guests

Categories

Cleanliness
8.79
Most reviews mention the hotel is clean, but some noted issues with the quality of certain rooms.
Service
9.26
Positive feedback about the staff, though there are some complaints about the front desk.
Location
8.8
Location generally considered good, but a few reviews expressed reservations about it.
Room Quality
9.25
Rooms praised for being spacious and well-maintained, with minor issues indicated in certain instances.
Amenities
8.78
A mix of positive and neutral sentiments without specific negatives mentioned.
Value for Money
9.24
Consistently mentioned as excellent, especially in combination with cleanliness and service.
Food and Beverage
9.29
Food quality is highly praised across the reviews, with no cons mentioned.
Overall Experience
9.36
General sentiment across reviews reflects a strong overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 04:46

Property Description

Luxurious Spa Experience

Indulge in a spa retreat at Hotel 5 de Mayo, featuring an indoor pool and a state-of-the-art fitness centre for the ultimate relaxation and rejuvenation.

City Views and Culinary Delights

Unwind on the terrace while soaking in stunning city views, then treat your taste buds at the on-site restaurant or bar for a delightful dining experience.

Comfort and Convenience

Enjoy air-conditioned rooms with modern amenities like free WiFi, flat-screen TVs, and private bathrooms, ensuring a comfortable stay. The bilingual staff is ready to assist you throughout your visit.

Experience the perfect blend of comfort and luxury at Hotel 5 de Mayo. Book now for an unforgettable stay in Puebla!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.1
Based on 2378 reviews
Cleanliness: 8.79
Service: 9.26
Location: 8.8
Room Quality: 9.25
Amenities: 8.78
Value for Money: 9.24
Food and Beverage: 9.29
Overall Experience: 9.36
C
c3a1f00f4e0570917da5527d1e3737dd • solo_traveller • mx
10
2026-04-18 • via Nuitee
A
ade6992cda507298587b5b5fb94b6400 • extended_group • co
10
2026-04-18 • via Nuitee
5
5de15f410b8671f2e3ae74b76cadc3f9 • solo_traveller • fr
9
Pros:

Très belle chambre, spacieuse, confortable Un parking tres fonctionnel proche de l'ascenseur de l'hotel. L' hotel finalement proche du centre car nous pu revenir en marchant du Zocalo

Cons:

Dîner et petit déjeuner, que je qualifierai de pas exceptionnel

2026-04-17 • via Nuitee
E
e2cffe13a0817093f6b4d2ab4757d9bf • family_with_children • mx
10
Pros:

S/C

2026-04-16 • via Nuitee
2
2b4addd10914736f61e1190d911ad41c • solo_traveller • mx
10
Pros:

La verdad muy contento con la comodidad y la limpieza del hotel. Nada que reclamar, al contrario, reconocer que hemos recibido una excelente atención.

Cons:

Nada.

2026-04-15 • via Nuitee
F
f167171ce791730d510de657fcc99202 • solo_traveller • mx
10
2026-04-15 • via Nuitee
9
98cce3a708b970d78c473af6285b5cb8 • couple • mx
10
Perfecta
Pros:

Todo

2026-04-15 • via Nuitee
E
ef8a1371882573a1eef6e01917861eda • family_with_children • mx
7
2026-04-15 • via Nuitee
0
03293bc2ffed73506c09db09ab5467e8 • solo_traveller • us
10
Been here for a handful of times. Highly recommend this hotel.
Pros:

Room was spacious and clean.
Clear tv, cold AC, shower water pressure great.
Breakfast on point.
Awesome staff.
Has its own parking space.

Cons:

Everything was awesome no complains.

2026-04-14 • via Nuitee
0
0c14e363636170886547bfcc543bc931 • solo_traveller • mx
10
Pros:

Excelente muy bonito lo recomiendo

2026-04-13 • via Nuitee
6
672833e05bd87344b9d36eb8261424fb • extended_group • mx
10
Pros:

Excelente ubicación, los alimentos muy ricos

2026-04-12 • via Nuitee
6
69776c50ba0f728a8351b72be4068675 • solo_traveller • fr
9
2026-04-12 • via Nuitee
3
34601bbaf43271cff489aca7b7194ccb • solo_traveller • mx
10
Pros:

Desayuno

Cons:

Alberca

2026-04-12 • via Nuitee
F
f236fd17dd7e70d576e3cdeac050fbe3 • couple • us
10
2026-04-12 • via Nuitee
M
María Esther • extended_group • mx
4
Pros:

la cama

Cons:

la salida del hotel es hasta las 12 del día y yo fui por trabajo por lo cual estaba trabajando en mi habitación y me abrieron la puerta, lo intentaron 3 veces para hacer la limpieza y a las 11 lo volvieron a intentar y tocaron la puerta para preguntarme si iba a extender mi estadía a lo que les comente que no pero mi salida podía ser hasta las 12 del día y me dijeron que si, no me gusto eso y que la habitación no tenia cafetera

2026-04-11 • via Nuitee
L
Luis Miguel • solo_traveller • mx
10
2026-04-10 • via Nuitee
A
Arlett Roman • family_with_children • mx
9
Pros:

Comodidad y limpieza de las instalaciones

Cons:

No cjentan con plancha en las habitaciones

2026-04-10 • via Nuitee
J
José Díaz • family_with_children • mx
10
Pros:

El personal es muy amable y te orientan en todo. Instalaciones muy limpias.

Cons:

Esta a orilla de la calle, eso lo hace un poco incómodo a la hora de dormir.

2026-04-09 • via Nuitee
S
Santiago Yael • family_with_children • mx
10
2026-04-08 • via Nuitee
N
NADIA • family_with_children • mx
10
excelente relacion precio- calidad
Pros:

Nos encantó el desayuno que venia incluido en nuestra estancia, es bastante llenador, la piscina esta super bien, calientita y fue solo para nosotros, las villas con su estacionamiento privado nos encantó, la ubicación es excelente hay muchas cosas cerca

2026-04-08 • via Nuitee