Hotel 5 de Mayo

Hotels
9.1 (2378 reviews)
404 Boulevard Heroes del 5 de Mayo Col. Xanenetla , Puebla , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Cleanliness
Good service
Spacious rooms
Excellent food
Cons:
Poor front desk responsiveness
Location concerns from some guests

Categories

Cleanliness
8.79
Most reviews mention the hotel is clean, but some noted issues with the quality of certain rooms.
Service
9.26
Positive feedback about the staff, though there are some complaints about the front desk.
Location
8.8
Location generally considered good, but a few reviews expressed reservations about it.
Room Quality
9.25
Rooms praised for being spacious and well-maintained, with minor issues indicated in certain instances.
Amenities
8.78
A mix of positive and neutral sentiments without specific negatives mentioned.
Value for Money
9.24
Consistently mentioned as excellent, especially in combination with cleanliness and service.
Food and Beverage
9.29
Food quality is highly praised across the reviews, with no cons mentioned.
Overall Experience
9.36
General sentiment across reviews reflects a strong overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 04:46

Property Description

Luxurious Spa Experience

Indulge in a spa retreat at Hotel 5 de Mayo, featuring an indoor pool and a state-of-the-art fitness centre for the ultimate relaxation and rejuvenation.

City Views and Culinary Delights

Unwind on the terrace while soaking in stunning city views, then treat your taste buds at the on-site restaurant or bar for a delightful dining experience.

Comfort and Convenience

Enjoy air-conditioned rooms with modern amenities like free WiFi, flat-screen TVs, and private bathrooms, ensuring a comfortable stay. The bilingual staff is ready to assist you throughout your visit.

Experience the perfect blend of comfort and luxury at Hotel 5 de Mayo. Book now for an unforgettable stay in Puebla!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.1
Based on 2378 reviews
Cleanliness: 8.79
Service: 9.26
Location: 8.8
Room Quality: 9.25
Amenities: 8.78
Value for Money: 9.24
Food and Beverage: 9.29
Overall Experience: 9.36
B
Brandon • solo_traveller • mx
9
Muy buen hotel. Pero...
Pros:

Las habitaciones son muy amplias con buen mobiliario y baño. Tiene un menú competente y el desayuno incluido es bueno comparado los qué ofrecen en cadenas de hoteles convencionales. Staff amable y precio de habitación es muy bueno y accesible.

Cons:

La ubicación no es ideal si quieres salir a pie. Si cuentan con room service, pero para pedirlo forzosamente tienes que bajar al comedor. En el desayuno solo hay refill de café y no de jugo, si gustas tomar más jugo lo cobran

2026-03-28 • via Nuitee
A
Avellaneda • family_with_children • mx
10
Pros:

El costo en relación al precio

2026-03-28 • via Nuitee
G
Guarneros • family_with_children • mx
9
Pros:

La habitación muy cómoda y limpia

Cons:

Que el acceso a la alberca esta lejos del hotel

2026-03-27 • via Nuitee
N
Nicolai • family_with_children • dk
8
2026-03-26 • via Nuitee
R
Reyna • solo_traveller • mx
7
2026-03-26 • via Nuitee
L
Larizza Suye • couple • mx
9
Excelente
Pros:

El desayuno es delicioso
La cama fue muy confortable
y la ubicación es bastante buena, definitivamente repetiría la experiencia.
Muchas gracias por todo.

Cons:

En general todo bien, no encuentro un factor negativo qué comentar al respecto. La verdad repetiría la experiencia sin pensarlo, recomiendo mucho el hotel.

2026-03-26 • via Nuitee
M
Maria Jose • family_with_children • mx
9
2026-03-25 • via Nuitee
I
Ingrid • couple • mx
10
2026-03-25 • via Nuitee
M
Maria Jose • family_with_children • mx
10
2026-03-25 • via Nuitee
L
Laura • family_with_children • mx
10
2026-03-25 • via Nuitee
E
Evelyn • family_with_children • au
2
No volveria
Pros:

La regadera

Cons:

El personal en recepción fue mal educado, sin ayudar en nada. Es solo un motel no un hotel

2026-03-23 • via Nuitee
I
Isaac • extended_group • mx
9
Pros:

Great location

Cons:

All good

2026-03-20 • via Nuitee
J
Juan Martin • family_with_children • mx
10
Pros:

La habitación muy bonita y la alberca

Cons:

Nada

2026-03-20 • via Nuitee
E
Eduardo • family_with_children • mx
10
2026-03-20 • via Nuitee
R
Ruvalcaba H • family_with_children • mx
10
Pros:

La habitación es la mejor que he llegado en Puebla.

La habitación es muy grande

Cons:

Todo bien

2026-03-17 • via Nuitee
G
Gonzalez • family_with_children • mx
10
Pros:

El espacio y privacidad

Cons:

El check in ea muy tarde

2026-03-17 • via Nuitee
R
Rodríguez • couple • mx
9
2026-03-17 • via Nuitee
G
Gonzalez • family_with_children • mx
10
2026-03-17 • via Nuitee
P
Paul • couple • ca
9
A great hotel, great room, great staff, great breakfast, great location to see multiple attractions.
Pros:

The staff at the hotel were all extremely nice and great at their jobs. The room was great for layout and space. The breakfast that was included was great.

Cons:

The desk chair in the room, as well as any of the chairs that we sat in for breakfast were warn out and could be updated.

2026-03-17 • via Nuitee
J
JOSE ARTURO • family_with_children • mx
10
2026-03-17 • via Nuitee