Hotel 5 de Mayo

Hotels
9.1 (2585 reviews)
404 Boulevard Heroes del 5 de Mayo Col. Xanenetla , Puebla , mx

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Cleanliness
Good service
Spacious rooms
Excellent food
Cons:
Poor front desk responsiveness
Location concerns from some guests

Categories

Cleanliness
8.79
Most reviews mention the hotel is clean, but some noted issues with the quality of certain rooms.
Service
9.26
Positive feedback about the staff, though there are some complaints about the front desk.
Location
8.8
Location generally considered good, but a few reviews expressed reservations about it.
Room Quality
9.25
Rooms praised for being spacious and well-maintained, with minor issues indicated in certain instances.
Amenities
8.78
A mix of positive and neutral sentiments without specific negatives mentioned.
Value for Money
9.24
Consistently mentioned as excellent, especially in combination with cleanliness and service.
Food and Beverage
9.29
Food quality is highly praised across the reviews, with no cons mentioned.
Overall Experience
9.36
General sentiment across reviews reflects a strong overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 04:46

Property Description

Luxurious Spa Experience

Indulge in a spa retreat at Hotel 5 de Mayo, featuring an indoor pool and a state-of-the-art fitness centre for the ultimate relaxation and rejuvenation.

City Views and Culinary Delights

Unwind on the terrace while soaking in stunning city views, then treat your taste buds at the on-site restaurant or bar for a delightful dining experience.

Comfort and Convenience

Enjoy air-conditioned rooms with modern amenities like free WiFi, flat-screen TVs, and private bathrooms, ensuring a comfortable stay. The bilingual staff is ready to assist you throughout your visit.

Experience the perfect blend of comfort and luxury at Hotel 5 de Mayo. Book now for an unforgettable stay in Puebla!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.1
Based on 2585 reviews
Cleanliness: 8.79
Service: 9.26
Location: 8.8
Room Quality: 9.25
Amenities: 8.78
Value for Money: 9.24
Food and Beverage: 9.29
Overall Experience: 9.36
E
Erika • solo_traveller • mx
9
Pros:

Desayuno

Cons:

Sin comentarios

2026-07-18 • via Nuitee
R
Ramirez • solo_traveller • mx
10
Pros:

Todo estuvo muy bien, el alojamiento amplio y limpio, el desayuno excelente, en general todo bien

2026-07-17 • via Nuitee
E
euskalmik • solo_traveller • es
9
2026-07-17 • via Nuitee
G
Guillermo • solo_traveller • mx
10
Pros:

todo

2026-07-16 • via Nuitee
F
Freddy • couple • cr
9
2026-07-16 • via Nuitee
C
Chávez • solo_traveller • mx
10
Excelente lugar.
Pros:

Las habitaciones mega amplias y mega limpias.

Cons:

Solo creo que el estacionamiento es reducido, pero nada de que preocuparse.

2026-07-14 • via Nuitee
M
MORENO AVILA • extended_group • mx
10
2026-07-14 • via Nuitee
S
Susana • solo_traveller • mx
10
Un plus de trabajar en Puebla
Pros:

Estuve muy agusto pude trabajar y descansar.Mi coche estuvo seguro. Me mandaron mis facturas .

Cons:

Que no tuve plancha y me puse mi ropa arrugada

2026-07-14 • via Nuitee
M
Madrigal • solo_traveller • cr
10
Pros:

Todo , en especial el desayuno

2026-07-10 • via Nuitee
M
Maricela • solo_traveller • mx
10
2026-07-08 • via Nuitee
K
Katharina • family_with_children • de
7
Für zwei Nächte war der Aufenthalt für uns in Ordnung.
Pros:

Großes und sehr komfortables Zimmer, Moderne Ausstattung, gutes Frühstück

Cons:

Die Lage war direkt an einer stark befahrenen, großen Straße die man überqueren musste um ins Centro zu kommen. Keine Ampel. Das Zimmer hatte zwar ein Fenster, aber man konnte es nicht öffnen. Daher konnte man nie richtig lüften außer mit der Klimaanlage. Leider konnte man den Fernseher nicht richtig nutzen.

2026-07-06 • via Nuitee
L
Lazcano García • solo_traveller • mx
10
Pros:

El desayuno super rico, la habitación muy amplia, limpia y una iluminación muy chil, la cama bien suavecita

2026-07-03 • via Nuitee
P
Patrick James • solo_traveller • co
9
Pros:

The rooms, beds, breakfast and staff

Cons:

We couldn't turn off the air-conditioning. But we should have asked the staff for help, however we came back late at night and didnt feel like bothering anyone, so that was on us.

2026-07-02 • via Nuitee
M
Miguel • couple • us
10
2026-06-30 • via Nuitee
S
Sergio • couple • mx
10
2026-06-29 • via Nuitee
R
Raul • solo_traveller • mx
10
2026-06-28 • via Nuitee
M
Maria Digna • solo_traveller • mx
10
Mejor lugar de Puebla
Pros:

Es el mejor lugar en Puebla, todos son super amables. Tuve una urgencia con mi familia, y nos apoyaron en todo momento! A todo su personal Gracias por todo su apoyo en un momento tan díficil para mi familia!

Cons:

Todo está increible!

2026-06-27 • via Nuitee
L
Leilani Estefanía • solo_traveller • mx
10
2026-06-27 • via Nuitee
D
Donald • couple • mx
10
2026-06-26 • via Nuitee
K
Karen • extended_group • co
10
2026-06-26 • via Nuitee