Hotel 5 de Mayo

Hotels
9.1 (2378 reviews)
404 Boulevard Heroes del 5 de Mayo Col. Xanenetla , Puebla , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Cleanliness
Good service
Spacious rooms
Excellent food
Cons:
Poor front desk responsiveness
Location concerns from some guests

Categories

Cleanliness
8.79
Most reviews mention the hotel is clean, but some noted issues with the quality of certain rooms.
Service
9.26
Positive feedback about the staff, though there are some complaints about the front desk.
Location
8.8
Location generally considered good, but a few reviews expressed reservations about it.
Room Quality
9.25
Rooms praised for being spacious and well-maintained, with minor issues indicated in certain instances.
Amenities
8.78
A mix of positive and neutral sentiments without specific negatives mentioned.
Value for Money
9.24
Consistently mentioned as excellent, especially in combination with cleanliness and service.
Food and Beverage
9.29
Food quality is highly praised across the reviews, with no cons mentioned.
Overall Experience
9.36
General sentiment across reviews reflects a strong overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 04:46

Property Description

Luxurious Spa Experience

Indulge in a spa retreat at Hotel 5 de Mayo, featuring an indoor pool and a state-of-the-art fitness centre for the ultimate relaxation and rejuvenation.

City Views and Culinary Delights

Unwind on the terrace while soaking in stunning city views, then treat your taste buds at the on-site restaurant or bar for a delightful dining experience.

Comfort and Convenience

Enjoy air-conditioned rooms with modern amenities like free WiFi, flat-screen TVs, and private bathrooms, ensuring a comfortable stay. The bilingual staff is ready to assist you throughout your visit.

Experience the perfect blend of comfort and luxury at Hotel 5 de Mayo. Book now for an unforgettable stay in Puebla!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.1
Based on 2378 reviews
Cleanliness: 8.79
Service: 9.26
Location: 8.8
Room Quality: 9.25
Amenities: 8.78
Value for Money: 9.24
Food and Beverage: 9.29
Overall Experience: 9.36
E
ERIKA LILIANA • family_with_children • mx
10
Pros:

Cama muy cómoda y gran espacio en la habitación

Cons:

Al estar en avenida principal se escuchaba mucho ruido de la calle

2026-03-07 • via Nuitee
F
Frédéric • family_with_children • fr
9
2026-03-07 • via Nuitee
P
Pedro • family_with_children • co
10
Pros:

Excelente ubicación y calidad precio.

2026-03-07 • via Nuitee
A
Aleksander • family_with_children • it
9
2026-03-07 • via Nuitee
A
Aleksander • family_with_children • it
9
2026-03-07 • via Nuitee
J
Juan Carlos • family_with_children • mx
10
2026-03-05 • via Nuitee
A
Alicia • family_with_children • mx
10
Pros:

Lo amplio de las habitaciones muy cómodas!¡

Cons:

No , todo bien !

2026-03-03 • via Nuitee
S
Svilen • family_with_children • bg
9
Huge rooms - decent breakfast - reasonable price
Pros:

The rooms are ridiculously big! Really spacious! Breakfast was decent - more than the usual toast and jam kinda breakfast.

Cons:

It would have been good to have a fridge in the room - surely plenty of space for one.
The room and the restaurant are poorly lighted - with relatively little investment the whole space would provide a much better experience only updating the lights.

2026-02-27 • via Nuitee
C
Carlos • couple • us
10
El personal de recepcion muy amables.
Pros:

limpio con buen sabor.

2026-02-27 • via Nuitee
Žiga • family_with_children • si
10
2026-02-26 • via Nuitee
F
fidel montero • family_with_children • mx
10
Excelente Hotel
Pros:

La excelente ubicación del hotel

Cons:

La puerta del baño rechinaba cuando se abría. Solo ese pequeño detalle.

2026-02-25 • via Nuitee
J
Jonathan Raúl • solo_traveller • mx
10
Pros:

El desayuno

Cons:

Tardan en facturación

2026-02-25 • via Nuitee
A
Ana Paola • couple • mx
9
2026-02-25 • via Nuitee
Z
Zianya Carola • family_with_children • mx
8
Buen lugar
Pros:

Buen lugar para descansar e ir con familia

Cons:

.

2026-02-25 • via Nuitee
C
Cecilia • family_with_children • cl
6
Mucho ruido
Pros:

La limpieza de la habitación.

Cons:

La acústica de la habitación pésima,se escuchaba todo lo que conversaban otras personas,afuera de la habitación.No pudimos dormir bien en dos noches.

2026-02-23 • via Nuitee
J
José Alfredo • family_with_children • mx
10
2026-02-23 • via Nuitee
J
Jesús Enrique • couple • mx
9
2026-02-23 • via Nuitee
E
Esperanza • couple • it
9
Pros:

Le stanze sono molto grandi e pulite

Cons:

La sala colazione

2026-02-22 • via Nuitee
F
François • family_with_children • ch
6
2026-02-13 • via Nuitee
F
FRANCISCO • family_with_children • mx
10
Pros:

EL PERSONAL, LAS HABITACIONES GRANDES Y EL DESAYUNO.

Cons:

QUE EL WC NO TIENE VENTANA O EXTRACTOR DE OLORES.

2026-02-12 • via Nuitee