Children allowed

Facilities

Non-smoking rooms
Air conditioning
Terrace
Family rooms
Luggage storage
Tour desk
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Excellent service
High privacy
Cons:
Uncomfortable room
Poor cleanliness
Inconvenient location

Categories

Cleanliness
4.2
The room was dirty, with a spider in the bed.
Service
8.2
Waiting several minutes for assistance, but standard service for this hotel tier.
Location
5.2
No parking available within reasonable distance.
Room Quality
5.2
Room dimensions were very uncomfortable.
Amenities
8.7
Standard quality for this hotel tier.
Value for Money
8.7
Standard quality for this hotel tier.
Food and Beverage
8.7
Standard quality for this hotel tier.
Overall Experience
8.7
Standard quality for this hotel tier.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-17 14:55

Property Description

Central Location and Convenience:
Hotel Posada Eden is conveniently located only 250 metres from the Playa del Carmen Ferry and a short 5-minute drive from Cozumel International Airport, making it a perfect choice for travelers seeking ease of access.

Diverse Dining Options:
Guests can indulge in a variety of culinary experiences with numerous restaurants nearby, including a pizzeria and a Mexican grill within 200 metres of the hotel, catering to different tastes and preferences.

Nearby Attractions and Shopping:
Explore the vibrant surroundings with Joaquin Mall and Cozumel Central Park just a stone's throw away, offering shopping opportunities and leisurely strolls. Additionally, cultural enthusiasts can visit the Cozumel Museum and the San Gervasio archeological site for a deeper immersion into the local heritage.

Book your stay at Hotel Posada Eden now to enjoy these convenient amenities and explore the vibrant attractions nearby.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CZM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 8 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.2
Based on 59 reviews
Cleanliness: 4.2
Service: 8.2
Location: 5.2
Room Quality: 5.2
Amenities: 8.7
Value for Money: 8.7
Food and Beverage: 8.7
Overall Experience: 8.7
S
Stephenson • solo_traveller • ca
10
The hotel took care of my slumber needs effectively
Pros:

Location

Cons:

Cigarette smokers outside my room

2026-01-31 • via Nuitee
S
Sergio • couple • mx
9
2026-01-21 • via Nuitee
M
Monicque • family_with_children • de
10
Pros:

Super bien, muchas gracias :)

2026-01-17 • via Nuitee
J
Javier Veglio • couple • ar
7
Una corta visita a la Isla Cozumel
Pros:

Solo estuvimos un día y no optamos por la opción de desayunar en el hotel. El ambiente es tranquilo, la atención es amable y el hotel tiene una buena ubicación respecto a paseo por la ciudad. Las playas están alejadas de este punto.

Cons:

No es como comentario negativo sino nota de atención con varios puntos de reglamento del hotel.

2026-01-14 • via Nuitee
F
Franco • couple • ar
5
2026-01-13 • via Nuitee
D
Duarte Cote • extended_group • co
7
Pros:

La ubicación

Cons:

Poco disposición del personal en la recepción

2025-12-20 • via Nuitee
V
Victor • couple • mx
8
2025-11-20 • via Nuitee
B
Brenda Abigail • family
8
Pros:

Todo bien para el chek in y el check out, el internet es maravilloso! Solo que son demasiadas reglas, nada imposible de cumplir.

2025-09-22 • via Nuitee
D
DALILA
2
Exceso de cargos, restricciones en la propiedad
Pros:

Las dimensiones del cuarto sumamente incómodo, no existe posibilidad alguna para estacionar el vehículo, sino hasta más de 4 o 5 cuadras de distancia. Es triste el lugar, realmente excede el límite de lo tolerable las restricciones y cobro, por cualquier accidente dentro del lugar. Como si fuese una habitación de lujo.

2025-08-18 • via Nuitee
A
ARTURO • solo_traveller • mx
4
Mala noche!!!
Cons:

Estuve esperando varios minutos para que me atendieran, no había nadie en recepción, no tenían a la mano la reserva, tuvieron que checar y ver en su libreta de registros, la habitación sucia, con araña en la cama, aire acondicionado no servía.

2025-08-05 • via Nuitee
A
Andreas • extended_group • dk
4
2025-08-03 • via Nuitee
A
Abran
8
Pros:

Exelente servicio y mucha privacidad

2025-07-27 • via Nuitee
C
Cristi
2
Needs maintenance. Great bargain for the money.
Pros:

Great location but very run down. Our bathroom smelled like methane gas from the sewer. We had to open our front door to vent the room after we opened the bathroom door. Other than that if you are looking for a great bargain in Cozumel this is ok. I felt safe and the people who who were were very sweet and kind. With a little work this could be a great bargain hotel.

2025-04-20 • via Nuitee
M
Mary-Ann • family_with_children
10
Pros:

Good for a safe downtown basic stay. Thanks

2025-04-11 • via Nuitee
O
Owen • family
10
Pros:

Your basic no frills accomadation. Bed was ok, staff was very helpful and allowed us to checkin 4 hrs early as the rooms were ready.

2025-03-05 • via Nuitee
V
VERONICA BURGOS • friends
8
Pros:

buena comunicación con el personal.
el lugar es pintoresco, esta muy accesible. me gusto y si regresaría. no es costoso. esta limpio.

2025-02-26 • via Nuitee
B
Benjamin
10
Pros:

Friendly staff, great location, and a comfortable affordable room.

2025-02-09 • via Nuitee
G
Guillermo
8
Satisfecho
Pros:

Limpieza bien

2025-01-22 • via Nuitee
K
Katharina • solo traveller • de
7
Ok for one night
Pros:

The room was very basic, but clean.
Good water pressure in the shower.

Cons:

The room was a bit stuffy and the door didn‘t close properly even when locked by key. Apart from security issues this also let the mosquitos in the room.
For the price there are better options in Cozumel

2024-04-24 • via Nuitee
R
Raquel • solo traveller • mx
7
Good
Pros:

The hotel is well positioned very closely with restaurants and the beach. You can easily walk around, it’s safe and they have a code for the door.The staff very friendly.

Cons:

The bed is not so comfy and the sheets were kinda hard.

2024-03-29 • via Nuitee