Anchorage Apartments Hampton

Found things too hard to reach in cupboards

Proximity to train station and overlooking rubbish in laneways behind shops

The outlook of the red brick wall and noisy aircon from the fruit market next door was unpleasant and prevented us from using the verandah. All photos on the website showed lovely open outlooks from open verandahs which was misleading. For a two week stay this was most unpleasant. We booked parking for our car and at no time prior to our arrival where we asked about the model of our car. Upon arrival we were informed our car was too big for the garage. The only information provided about car size was contained in the information sheet in the apartment. The website contained no such information. We paid for two weeks with a car space and that booking was not honoured by your company. We had to ask for proper fitted sheets on our bed. Not acceptable at this high cost of renting. This year we expect to spend six to eight weeks in Melbourne and our recent experience provides no incentive for us to book in your apartment block again.

Shower had hair on wall
Shower shelf on a slight angle so soap etc slipped off
Too hot in main bedroom
Bed a bit worn
No instructions about where on ground floor to put rubbish
Entry overly complicated. It may be better to get people to download app before they arrive.
Fridge handle missing
Fake flowers were dusty

Ac’n funkade inte i ett av två rum som vi hyrde och detta åtgärdades inte tross påpekande. Va ingen höjdare när det var vissa dagar temperaturen ute va 45 grader varmt

Parking situation was difficult on street

check in was overcomplicated. it took 30 minutes to fill out information and take and re-take photos for security purposes, lots of double entry with card details, bond required of $500 which wasn't mentioned on the booking page. then 15 minutes to figure out the car parking, as there's an elevator for the car, then a car stacker. everything requires internet access so for people travelling without data, check in would be a nightmare. there are no people at the door or front desk, this is fine but due to complications or issues that you have response times can be slow. We checked in approx 2pm and the place wasnt cleaned properly. the shower drain was so clogged with hair that the bathroom would flood if you take a shower, the property didnt respond so I had to clean the place myself. they put us on a side next to a market back end which was loud as they collect trash and bottles early in the morning. apartment didnt reflect pictures on booking. for the price, it wasnt worth it. wouldnt recommend.

Outlook was a brick wall which darkened the interior but worse was the smell on the balcony emanating from the alleyway below. This was unexpected & very disappointing.
The phone app required to enter building and room was a bit temperamental - worked well at times and other times needed several attempts.

The email instructions for access to the building needed to be sent prior to arrival.
The remote for the car access didn't work and had to be replaced. This took phone calls and emails. Terrific once you get in!

The instructions as to
1. Find the actual apartment in Hampton
2. The instructions as to find the locked box to obtain the keys to the apartment.
3. Getting into the garage was very difficult with a large car into space 404 !

I didn't like the digital key.
I didn't like the view of the brick wall outside our window.
I thought the couches were uncomfortable.

We wouldn’t stay here again unfortunately. Too many emails and texts to check in. Then I had to ring as one of the important emails still hadn’t been sent. Download an app etc. for the key. It’s all time consuming. The stacker parking was stressful and so many instructions for that as well. onto When we were exiting the car park to drive onto the car lift it was so tight and on a small angle as you drive onto it - this was very stressful but didn’t scratch my car luckily! Just don’t need it to be so complex when going on a relaxing night away. I was glad my car was more secure though than on the street so really wanted it in the underground car park.
The fan that runs continuously in the ensuite was noisy.
One of the lights above the kitchen bench kept flickering on and off and needs to be fixed. Fan in courtyard very noisy so not pleasant to sit there. Bins and mirror in the bathroom were rusty. No face washers given with towels.
Trains toot their horns from 5am because of the train crossing right next to apartment and wake you up.

didn’t realise the train station was there and the sound of the trains and horns made sleeping abit difficult

Instructions on how to use the digital key for the first time was a little vague, but super convenient once I got help from the person on the after hours line. The car stacker seemed complicated, so just used the 3P between 8am-6pm right out the front.

I can’t think of anything.