Hotel Jeanne d'Arc

Hotels
•
Independent
7.8 (12 reviews)
1 Rue Alsace Lorraine, Lourdes, Hautes-Pyrenees, 65100 , Lourdes , FR
33-5-62943542

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Pets allowed

Facilities

Free WiFi
Terrace
Luggage storage
Elevator
Breakfast available (surcharge)
Safe-deposit box at front desk
Multilingual staff
Front desk (limited hours)
Smoke-free property
Wheelchair accessible parking
See all facilities

Review Highlights

Categories

Cleanliness
4.8
The hotel is old and beat up.
Service
8.8
Standard quality for this hotel tier.
Location
8.3
Standard quality for this hotel tier.
Room Quality
7.8
Standard quality for this hotel tier.
Amenities
7.8
Standard quality for this hotel tier.
Value for Money
8.3
Standard quality for this hotel tier.
Food and Beverage
8.3
Standard quality for this hotel tier.
Overall Experience
8.3
Standard quality for this hotel tier.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-04 01:41

Property Description

Terrace with Views
Enjoy breathtaking views from our terrace and soak in the beauty of the surroundings.

Bar/Lounge
Unwind with a refreshing drink at our cozy bar/lounge after a day of exploration and adventure.

Star Rating & Featured Amenities
Our property is officially rated by the French Tourism Development Agency, ATOUT France. Benefit from services like dry cleaning/laundry, multilingual staff, and luggage storage.

To book your stay at Hotel Jeanne d'Arc in Lourdes and experience these amazing features, visit our website now!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Bed sheets and towels are washed at a temperature of at least 60°C/140°F

  • Pets

    Pets allowed

See all policies

Location

Guest Reviews

7.8
Based on 12 reviews
Cleanliness: 4.8
Service: 8.8
Location: 8.3
Room Quality: 7.8
Amenities: 7.8
Value for Money: 8.3
Food and Beverage: 8.3
Overall Experience: 8.3
R
Rejane
4
Pros:

The hotel is old and beat up. There is better options around.

2025-09-23 • via Nuitee
M
Matthew
10
Pros:

Perfectly located, great staff, and a vibrant Catholic clientelle made the place super special.

Many thanks to Cathy on the front desk

2024-08-24 • via Nuitee
V
Verified traveler
2
Pros:

Directions led to the summer entrance instead of winter entrance, Fecal matter marks in the toilet, hair on the bathroom floor, holes in the bed sheets, furniture very cheap and needing replaced, the shower had mold all around the caulking. But, the view to the river was good with a balcony. I asked to be moved to another room because it was not sufficiently cleaned. I was moved to a room with no balcony. This second room also had hair on the towels and bathroom floor. I took pictures to show the lady who checked me into the room again. Nothing was done about it. The tv remote was covered in dust and dust bunnies in the corners of the room and floor. I did not extend my stay and moved to another hotel the next evening. This must be an entirely different hotel in the summer, because there is NO WAY this is a four star hotel stay.

2018-12-02 • via Nuitee
S
Sarah
8
Off Season
Pros:

We went in November not knowing that mostly everything closes on October 31. The staff was very nice and the location of the hotel is wonderful. Even though we had to go through the bar/restaurant to enter it was ok. Their dinner is wonderful, not to fond of the breakfast.

2018-11-14 • via Nuitee
J
JoseAnt
8
Muy bien situado
Pros:

El hotel está muy bien conservado y limpieza excelente. En pleno centro aunque eso hace que siempre haya más ruido por la calle, que aunque no es principal tiene una gran afluència de personas

2018-08-17 • via Nuitee
D
Didier
4
Pros:

Mauvaise insonorisation, petit déjeuner médiocre, pas digne d'un 4 étoile.

2018-08-16 • via Nuitee
S
Steven
8
Hotel Jeanne d’Arc
Pros:

Hotel location was very good for walking to local attractions and dining options and the staff was very helpful and friendly. Property was a bit worn but serviceable. Parking was convenient.

2018-08-13 • via Nuitee
V
Verified traveler
10
Pros:

Beautiful, clean, gorgeous view of mountains! Loved it!

2018-07-13 • via Nuitee
V
Verified traveler
8
Great locTion
Pros:

The staff very very attentive and nice. Small room with a great view and very clean

2018-07-02 • via Nuitee
M
manu
6
Pros:

we were in a part of the hotel that to get warm water we had to wait 15 minutes.the staff was friendly.

2018-06-07 • via Nuitee
G
guadalupe
10
Pros:

No sé el motivo aún, nos dieron dos habitaciones, una triple (que era lo solicitado) y una de matrimonio. Estaban comunicadas entre ellas, con sus respectivos cuartos de baño, etc. Muy bien. Precios de los desayunos caros. Al lado, cualquier bar, mucho más económico.

2018-04-04 • via Nuitee
V
Verified traveler
10
Pros:

The staff of hotel is very helpful and polite. It’s highly recommended, the WiFi was strong.

2017-12-18 • via Nuitee