Hilton Garden Inn Bucharest Old Town

Hotels
Hilton Garden Inn
9.2 (6329 reviews)
12 Doamnei St , Bucharest , ro

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Great staff
Central location
Good breakfast experience
Cons:
Cleanliness issues
Food quality concerns
Noise disturbances

Categories

Cleanliness
8.6
There were reports of dirty toilet facilities and bed sheets with holes.
Service
10
Staff were praised for their politeness and helpfulness during breakfast.
Location
10
Guests enjoyed the central location with easy access to amenities.
Room Quality
9.1
Some guests noted issues like cold rooms and noise.
Amenities
9.1
Amenities were present, but some did not function well, such as heating.
Value for Money
9.6
Good services offered in relation to the price.
Food and Beverage
7.6
Food quality was noted to be low, with some guests experiencing illness.
Overall Experience
9.6
Mixed, with strong positive experiences but serious negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:52

Property Description

Luxurious Accommodation
Experience ultimate comfort with Suite Dreams® by Serta bed, ergonomic desk chair, and a 40-inch HDTV in every room. The private bathrooms with premium amenities ensure a relaxing stay.

Top-Notch Facilities
Enjoy complimentary WiFi, access to the fitness centre, and a shared lounge. The 24-hour front desk, business centre, and optional airport transfer cater to all your needs seamlessly.

Culinary Delights
Start your day with a delicious buffet breakfast and savor international, local, and European cuisine at the on-site restaurant. The perfect place to indulge in exquisite flavors.

Book your stay at Hilton Garden Inn Bucharest Old Town now to experience luxury and convenience in the heart of the city.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: OTP

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.2
Based on 6329 reviews
Cleanliness: 8.6
Service: 10
Location: 10
Room Quality: 9.1
Amenities: 9.1
Value for Money: 9.6
Food and Beverage: 7.6
Overall Experience: 9.6
G
GEORGIOS solo_traveller gr
9
Pros:

Excellent condition of staying. Very polite staff

Cons:

I'd like more choice in breakfast, because a 4* hotel must have. It was very good, my notice is only for improvement.

2026-08-09 via Nuitee
A
Amalia couple gr
10
2026-08-08 via Nuitee
קושניר solo_traveller il
5
Cons:

המיקום אמנם היה מרכזי , רועש
ואזור סליזי..ּ דד

2026-08-08 via Nuitee
S
shmuel family_with_children il
10
מלון מעולה במחיר מצויין
Pros:

ארוחת הבוקר היתה מצויינת. הצוות היה נדיב . יש מכונת כביסה וגם מייבש.

2026-08-08 via Nuitee
O
Oday couple iq
10
An exceptional stay with outstanding service, wonderful staff, and a warm and welcoming atmosphere — I would happily sta
Pros:

I had a wonderful stay and was very impressed with the property. The staff were extremely friendly, professional, and welcoming. I would especially like to thank Bianea and David at the front desk for their exceptional hospitality, kindness, and wonderful communication. They were always polite, patient, and happy to answer all my questions and inquiries with a genuine smile. Their excellent service truly made my stay more enjoyable.

I would also like to sincerely thank Elena and Mariana from housekeeping/room service for their excellent work. They provided outstanding service and kept my room exceptionally clean and comfortable throughout my stay. Their attention to detail was greatly appreciated.

Honestly, I have nothing negative to mention. Everything was excellent, and I was very satisfied with my stay.

Cons:

An exceptional stay with outstanding service, wonderful staff, and a warm and welcoming atmosphere — I would happily stay here again.

2026-08-08 via Nuitee
D
dianarayy Solo travel New York City, New York
2
Horrible Hotel - Avoid and Stay Elsewhere
Pros:

Good location where a taxi can drop you off without any restrictions. However, the rooms are very small unless you upgrade and dirty to be honest. I had to sanitize and ask for new sheets because the sheets had hair and just looked dirty like they haven’t been cleaned. The towels were old and raggedy. The bathroom was small as well. For the price you pay for the upgrade, you may as well stay somewhere else that’s cleaner and has better customer service.

Price wise, it’s better and cheaper to book via a third party instead of directly. They refused to honor the price match program and didn’t want to honor the 20% discount booking. I checked with Hilton corporate and they confirmed I should have received both. The hotel reservations department had made up bogus policy saying neither could be applied despite Hilton corporate saying otherwise. Avoid this hotel. One of the worst Hiltons I stayed in.

2026-08-07 via Tripadvisor
6
611niinah Friends getaway
10
Holiday with friends
Pros:

Very nice hotel and in the best location. The room is well air conditioned and the service is first class, special thanks to the front desk Alexandra and Cosmin. We will definitely come here again.

2026-08-07 via Tripadvisor
Y
Yuliya Chorny solo_traveller il
10
Pros:

מלון מרכזי מעולה, אין ספק שנחזור

2026-08-07 via Nuitee
W
William solo_traveller us
9
2026-08-07 via Nuitee
M
Mariam family_with_children es
9
Excelente hotel a metros de casco histórico
Pros:

Realmente vale la pena , la ubicación es 10 puntos a metros del casco histórico se pueden conocer la mayoría de los puntos turísticos desde el hotel
Habitaciones de calidad con buenas vistas a la ciudad
Cómodo, limpio , con todo lo necesario en la habitacion. El personal muy amable.

Cons:

Nada , todo impecable

2026-08-07 via Nuitee
D
Dror solo_traveller us
9
Enjoyed it wholeheartedly
Pros:

Location, comfort, service, value

Cons:

The only flaw , which is annoying especially because everything else was so good is the absence of shelves in the clothing closet. Although the closet is spacious, it has room only for hanging clothes , and no shelves or drawers at all for t-shirts, shorts , underwear, etc.

2026-08-07 via Nuitee
N
neta solo_traveller il
10
Pros:

מיטה נוחה

Cons:

המזגן כובה אוטומטית ולא נדלק יותר

2026-08-06 via Nuitee
H
Halis couple tr
10
2026-08-06 via Nuitee
Z
Zanardi1 couple ro
8
Pros:

Mi-a placut camera in care am fost cazat. A fost curata si suficient de spatioasa pentru ce am avut nevoie. Aerul conditionat a functionat ireprosabil.

Cons:

Atunci cand am inchis usa care dadea inspre balcon, aerul conditionat a pornit automat. Nu stiu daca era o defectiune sau asa era programat, dar mi-ar fi placut un mesaj de avertizare.

2026-08-05 via Nuitee
M
Michelle solo_traveller gb
9
Pros:

Very close to Bucharest Old Town. Clean and comfortable hotel.

2026-08-05 via Nuitee
G
gil family_with_children il
10
נחמד מאוד
Pros:

פעם אחת אכלנו ארוחת בוקר
לא הצדיק את המחיר
ויתרנו ובהמשך לא אכלנו שם שוב

2026-08-05 via Nuitee
H
Hayuta solo_traveller il
10
2026-08-05 via Nuitee
L
Luiza family_with_children pl
9
2026-08-04 via Nuitee
M
Mandy couple ie
10
2026-08-04 via Nuitee
R
Roni extended_group il
10
2026-08-04 via Nuitee