The Chen Melbourne - Art Series

Do your own cleaning. Room cleaning for a fee and none on Sundays. No change of towels. A fee is charged for parking. Accessing check in and parking very inconvenient. No towels or robes for swimming pool. The crime rate must be terrible in Melbourne because this hotel uses every precaution and so make access difficult for clients. I like to feel comfortable and not constantly monitored so I wouldn’t use this hotel again.

Excellent place, staff are really helpful and nice. Plenty of places around to shop and eat.

2nd time staying at this hotel within the week. The water faucets in shower stall, sink in bathroom, and in utility area were all difficult to adjust to the right temperature. Probably need adjustment. This is a different room from the one we stayed earlier the week.

Room was very clean and comfortable. The staff were very friendly. Our stay here was very welcoming. We will definately be staying here again.

Close to shopping and numerous restaurants. Room was clean and current. Friendly staff are all very helpful when asked for support.

Nice, safe location
Shower drain was a bit clogged but they sorted that very quickly, a bit dusty on some surfaces, black out curtains hard to push up against wall so it let some light in

We requested for our room to be cleaned and it did not happen for three days straight. We had to ask for towels, robes and slippers that were advised on the website as luxury inclusions. The room was okay but not clean. Mould in the shower on the shower door. Carpets not vacuumed, with dried rice and food on the floor. Dust on most of the surfaces. Overall not very clean. Remote control for the television did not work. No foxtel only standard channels and limited. The kettle and toaster was also dirty so it did not feel like you wanted to use any items. Overall it was okay but we won’t be coming back.

Great stay overall, just a couple things to mention. We were able to check in as soon as we got to the hotel, around midday which was amazing. Staff were lovely and super nice the entire stay. Shops and transport very close by!

When we asked if we could access the internet or netflix on the tv however, we were told we could only do that using a HDMI cord attached to a laptop. Asked if they had a cord with a usb-c attachment which they didnt. Also, the rooms arent very soundproof and the lounge chairs by the pool were broken.

These things were definitely not deal breakers and like I said, the stay was really great, just things to look out for.

Great location

Overall satifisfied with the hotel and its services.

The room itself was very nice and centrally located.

On check in there was a half drunk bottle of cream left in the fridge which made us think the room wasn’t cleaned properly or rushed. Also had issues with Front desk and payment.

A bit dusty behind the bed and no doona but has two sheets, otherwise comfortable. Very easy to get to from Box Hill train station.

Great position in Box Hill and very nice room

A very comfortable and clean room. Would stay again.

Always reliable. Clean. Friendly and efficient staff. Excellent housekeeping. Great location. Great choice for eateries and within walking distance. Fourth time and will continue to book here each year.

Nice and neat

New and modern. Very close to Box Hill central locations too.

Great value

Great position for what we needed. They are very generous with leaving your car for a bit longer than checkout.

Hotel was old and not well maintained. Bed was very soft and whole place felt dated.