Hangzhou Memory Travel International Hotel-Edge Westlake

Hotels
7 (106 reviews)
No.306, Zhongshan Middle Road, , Hangzhou , cn

listing image 1
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Children allowed

Facilities

Air conditioning
Room service
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
Car hire
Currency exchange
See all facilities

Review Highlights

Pros:
Good location
Spacious rooms
Cons:
Poor cleanliness
Unhelpful staff
Old facilities
Misrepresentation in photos

Categories

Cleanliness
4.31
Several mentions of dirtiness and mold in reviews.
Service
7.28
Staff was mentioned to be unhelpful and not present at times.
Location
10
Convenient location near shopping and attractions.
Room Quality
5.27
Complaints about old bedding and overall room condition.
Amenities
6.3
Issues with availability of basic amenities like toiletries and hot water.
Value for Money
8.25
Average value considering the location but many issues present.
Food and Beverage
8.31
Not mentioned in reviews.
Overall Experience
6.3
Overall dissatisfaction with major issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 18:16

Property Description

Central Location

Located in the heart of Hangzhou, Hangzhou Memory Travel International Hotel-Edge Westlake offers easy access to West Lake, Hefang Street, and Dingan Station.

Convenient Amenities

Guests can enjoy free WiFi throughout the property, making it easy to stay connected. The hotel is also within walking distance to Wushan Night Market and Wushan Square, offering a variety of dining and shopping options.

Comfortable Accommodations

Each guest room is equipped with air conditioning, a spacious work area, and a private bathroom with modern amenities. After a day of exploring the city, unwind in a cozy room designed for relaxation.

Experience the best of Hangzhou at Hangzhou Memory Travel International Hotel-Edge Westlake. Book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7
Based on 106 reviews
Cleanliness: 4.31
Service: 7.28
Location: 10
Room Quality: 5.27
Amenities: 6.3
Value for Money: 8.25
Food and Beverage: 8.31
Overall Experience: 6.3
R
Raymond • family_with_children • ca
1
They completely misrepresented the hotel and it was one of the worst hotels that I have stayed at.
Pros:

Nothing

Cons:

The photos completely misrepresented the hotel. They used pictures from other hotels, and it looked nothing like the photos. It was dirty, mouldy, and smelly. The owner talked to me through the webcam and wouldn't come down to talk to me about the room condition and the fact that the photos didn't match the hotel.

2026-01-19 • via Nuitee
C
Catarina • solo_traveller • pt
7
2026-01-08 • via Nuitee
A
Axel • solo_traveller • se
5
2025-12-05 • via Nuitee
N
NONAKA • solo_traveller • jp
6
2025-11-17 • via Nuitee
I
Irene • extended_group • my
10
2025-10-20 • via Nuitee
L
Lara • solo_traveller • it
7
2025-09-30 • via Nuitee
筱璇 • extended_group • tw
1
下次不會來了
Pros:

沒有

Cons:

1.煙味瀰漫
2.洗沐用品皆未補充
3.只有溫水沒有熱水
4.床單髒髒
5.馬桶很矮，小朋友尺寸
6.衛生紙提供極少
7.毛巾有霉味
8.沒冰箱
9.沒提供水
10.吹風機吹兩下就斷電（極度誇張）

2025-09-16 • via Nuitee
C
Chiara • extended_group • it
6
Buona la posizione ma per i non pretenziosi
Pros:

L'hotel e vicino all lago occidentale e alla via dello shopping Qinghefang a piedi. Ha la lavatrice che paghi con alipay/wechat. La camera era abbastanza grande.

Cons:

Abbiamo avuto delle difficoltà con il phon della nostra camera e lo staff non è stato di aiuto per risolverlo. La lavatrice è in un locale ad accesso libero dalla strada, chiunque può venire a usarla. Le facilities dell'hotel sono un po' vecchie. Lo staff non è sempre presente alla reception, bisogna chiamarlo o contattarlo su wechat.

2025-08-06 • via Nuitee
D
Dulikun • family_with_children • cn
3
Pros:

床上用品 洗浴用品过于陈旧 变色，房间过道卫生很糟乱堆放垃圾极，外部环境脏乱差。

2025-08-01 • via Nuitee
M
Marie Helene • family_with_children • fr
5
Pros:

La situation de l'hôtel est vraiment centrale et pratique, près des restaurants et du lac

Cons:

Personne n'est présent à l'accueil, il faut téléphoner au responsable pour trouver un moment pour le payer, de plus la literie n'est pas confortable, vieux lit à ressorts.... Les sanitaires sont vétustes.

2025-07-26 • via Nuitee
Y
Yan • extended_group • ua
10
2025-07-18 • via Nuitee
N
Nizar • family with young children • ma
8
Very good
2025-07-08 • via Nuitee
R
Rui • with friends • us
10
Exceptional
Pros:

The two brothers are running the business. They’re very friendly and helpful. They made our staying like home. Definitely, I will recommend this one for my friends.

2025-06-03 • via Nuitee
E
Erreddaf • solo traveller • qa
8
Very good
2025-05-24 • via Nuitee
A
Aigerim • young couple • kz
6
Pleasant
2025-05-01 • via Nuitee
S
Samantha • solo traveller • us
10
Exceptional
Pros:

The staff were very helpful and the room was nice. There’s space to hang your cloths to dry right outside the room window. It’s close to West Lake and there’s a fruit shop near by and other food places.

2025-04-27 • via Nuitee
T
Thomas • solo traveller • sg
4
Disappointing
2025-03-03 • via Nuitee
P
Pushpita.nomani • family with young children • au
8
Excellent Staff and Great Location
Pros:

The location was superb—just an 8-minute walk to the lake. The staff were incredibly helpful and went above and beyond to assist us, even carrying our luggage up the steep stairs and helping load it into the taxi. The staff member we interacted with spoke English and was very helpful in guiding us to the lake and recommending lunch options.
The hotel is definitely value for money. We only stayed for a few hours during our transit, but the experience was pleasant overall.

Cons:

Nothing to complain for this price.

2025-01-13 • via Nuitee
F
Francisco • review category business travellers • es
10
Exceptional
Pros:

Very comprehensive and nice service

2024-12-25 • via Nuitee
J
Jean-baptiste • solo traveller • gb
3
Poor
Pros:

Location, price, clean towel and bedding

Cons:

horrendous smoking smell and air, dust everywhere, mould in the bathroom and more shockingly in the A/C, pretty cold, window onto rusty piece of metal and a wall
place seems to have deteriorated tremendously since last reviews.
Avoid, there's much better for the same price!

2024-12-13 • via Nuitee