Comfort Inn & Suites Independence

We frequently stay in Choice properties. Most are OK but occasionally one disappoints. This one, however stood head and shoulders above most any other one we have stayed in.

My room was exceptionally clean and comfortable. Climate control was effective and easy to use.

Staff were friendly and helpful. Breakfast was a little better than most.

As nice and friendly as the employees are at this hotel it is difficult to leave the review I must leave. I have stayed at this property over the years, and overall have had a good experience, until this one. I found the hotel to be in disrepair, dirty, and understaffed. My room, 220, had smoking and pet odor, and a smoke detector taped up for what I assume to be to keep the detector from activating when someone smokes in the room. The pillows smelled of dirty heads from the past, dogs and smoke. The room was not clean. I did point these issues out to the staff but due to having only one employee to clean over 30 rooms nothing was done about the smell or the fire detector. Also to be fair on checkout they did discount my room a little but it did not make it cleaner or smell any better. Also beware the doors don’t close completely and returning the evening after they replaced the towels, (service of the room only available by request….apparently my request denied) the door was ajar and not secured. My colleague was in room 124 and to secure that room when leaving the customer must lift up on the door and pull closed, then Double check. The lobby entrance had standing water outside the door so when the workers who stayed there walked thru the water with muddy boots it tracked throughout the hotel and I guess nobody thought of actually cleaning it up.The exterior parking lot was not a pretty site, needless to say the hotel has peaked to say the least. The next visit to the area I will certainly stay in a neighboring town due to the lack of choices in Independence.

Staff very helpful and friendly

We were disappointed to learn that the pool was closed, but the staff was genuinely considerate and kind. Rowanda and Kellie, as well as the late-night staff, all made our stay memorable. Fabulous breakfast!!!!

Independence is not a bustling metropolis so there weren’t many choices. Comfort Inn around the country can be hit and miss but this one is a hit. From reception to housekeeping everyone was friendly and helpful. The room was clean and the air conditioner produced just short of snow. The “free” breakfast was priced correctly but no better or worse than anywhere else. I would pick this hotel again when coming to Independence.

Amazing Hotel was totally blown away by the staff and accomadatons. The room is large and clean and the bathroom was perfect. Breakfast is really good with lots of choices. Everything about the place was beyond expectations and highly recommend

Clean and comfortable! Tonya and the staff at this hotel go above and beyond every time I'm in town. They are all very friendly and accommodating. Here is just one example of how amenable they are, breakfast doesn't start until 7:00 a.m. on the weekends but we were there with a large group that needed to be out of the hotel before 7:00. They were so awesome that they started breakfast early both Saturday and Sunday! I wouldn't stay anywhere else when I'm in town.

I eventually asked the manager to cancel this reservation and she did. However we drove 5 hours to have to pack back up and find another place to stay. That was frustrating as this could have been so easy for them to be honest about what is happening at the hotel rather than hide it in the reservation 5 pages deep. The bigger problem is the lack of communication when you book a room here. Read every page of the reservation because they hide very valuable information regarding your stay that would be important to most guests. When asked for some compensation off the room because it was not what I expected the manager pulled up there site scrolled through about 5 pages of info and showed me a tiny sentence that I was supposed to see. Just be upfront with guests. Do not make your guests read all the fine print to see that what you offer on the front page as amenities are probably not available.

I spent 5 nights at the Independence Comfort Inn in December 2022. My room was great, very clean and spacious. Comfortable, large bed. Had a nice sized refrigerator. The two areas were I feel this property really excelled were 1- the breakfast spread, great selections of hot and cold offerings every morning and 2- exemplary customer service. Everyone I interacted w over my 6 day stay was friendly and helpful, especially Tonya, Melisa W, Melissa M and Christina. I would definitely return (in fact, I plan on it). I have stayed at other Independence properties and this one was BY FAR the best experience.

Liked the front desk personnel and cleaning staff.
Didn’t like the cleaning policy of every three days.

This place must have taken a sharp decline recently as the rating must be attributed to years gone by. The staff here is nice enough but the hotel is disgusting. We stayed here due to a "stay and play" athletic event in which the tournament requires participants to stay in pre selected hotels and this is the hotel we were assigned. Our room was unclean to say the least. Hair was found in multiple places, the bedding was stained and attempts were made to cover or hide the stains with a throw or "creative folds". The sofa cushions were stained as well. The hotel is under staffed - only one person on staff when we checked in - so impossible to provide any service. Pool and hot tub were close for maintenance issues. Parents from our team all experienced similar issues with their room. One parent had to move rooms due to their door not locking with our without a key and had no manual locking option. They allow pets but do not appear to do any air purification...if you are allergic to cats, do not stay here. The hotel smells from a lack of cleaning and a pet friendly policy. This sounds like a lot, but if you stay here, you will see for yourself.

Staff and breakfast were fantastic!

Super friendly , support

Bery clean and friendly

Very nice staff. Clean and quiet rooms.

I had specifically asked for a hotel with a pool on Hotels.com but their pool was closed. The waffle maker was not working.

Poor customer service. The front desk associate was watching TV when we arrived and seemed irritated that we interrupted her. Hotel was dirty and smelled musty throughout. Also needed repairs. Very overpriced hotel.

Pros - clean hotel and rooms. Staff cleans and sanitizes. Well insulated and quiet from outside road noise.

Cons - hotel seems severely understaffed. Hot tub broken. Pool very cold and needs cleaned. Front desk never there unless you ring a cowbell to get their attention (they always came quickly though). Hot breakfast not the best. No towels in room had to request. First room I was given door wouldn’t close so moved to another.

I told the gal when I checked in that I paid for the room on may 24 th it went out of my account and she ran my card again so I hope I didn’t get charged again.

We spent one night here in May. One thing to note is that the housekeepers and front desk seem to be the same people. When you get there there is a sign that they're doing laundry and you should ring the bell. When you ring they do come but I think they could all be more efficient and do a better job if they hired an extra person or two. It does tend to waste time when you have to make multiple trips down there like we did and wait each time for them to come after we ring the bell. Once she got there check in was okay although she did seem a little confused. When we got to the room a couple of lights had been left on and there was NO toilet paper. Went back downstairs, rang the bell and waited. Got toilet paper and went back up, only to discover that there was also NO soap. We were about to go out to eat, thought I'd wash in the downstairs bathroom. Guess what! Soap dispenser was empty. Makes you wonder about the cleanliness of their staff. I ended up washing at the restaurant. When we returned my husband waited once again after ringing the bell to ask for soap. I heard some other people saying they didn't have towels. Once we got everything, the room was nice enough and seemed clean. They did have an envelope in the room for tips and across the top had written that they wanted all 10's. I'm sorry but if you can't leave me basic necessities like toilet paper and soap, I'm not leaving you a tip or a 10. We did appreciate that they had a full breakfast again. The bacon and sausage were good. The biscuits and eggs were a bit on the hard side. The hot water had a bug in it. When I mentioned it to the woman who worked there she just took the cup. Didn't bother to check the dispenser for more bugs, clean it out or anything. Had to ring the bell to checkout. The person who came had a name tag that said housekeeper.