Hotel Gran Pacifico

Hotels
8.4 (3016 reviews)
Urmeneta, 719 , Puerto Montt , cl

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
Soundproof rooms
Facilities for disabled guests
Ironing service
See all facilities

Review Highlights

Pros:
Excellent service
Great location
High-quality breakfast
Cons:
Cleanliness issues
Outdated rooms
Parking complications

Categories

Cleanliness
7.93
Some reviews mentioned dirty windows which affected the overall impression.
Service
8.9
Staff received high praise for their attentiveness and help.
Location
8.94
Multiple reviews highlighted the excellent location and panoramic views.
Room Quality
7.89
Mixed reviews regarding room condition, particularly with respect to outdated features.
Amenities
8.42
Amenities are generally appreciated, but there are mentions of parking issues.
Value for Money
8.38
Overall considered good value with decent offerings.
Food and Beverage
8.43
Breakfast was often mentioned positively, though there were some critiques.
Overall Experience
8.3
General sentiment reflects a pleasurable stay despite a few issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:56

Property Description

Oceanfront Luxury
Hotel Gran Pacifico offers a luxurious stay just steps away from the Pacific Ocean.

Elegant Rooms and Dining
Indulge in well-appointed rooms with amenities like a TV, minibar, and some with hot tubs and ocean views. Enjoy gourmet meals at Navegantes Restaurant using fresh local ingredients.

Convenience and Comfort
Benefit from a 24-hour front desk, free Wi-Fi, on-site parking, and proximity to the airport, bus terminal, and city center.

Book now for a relaxing getaway at Hotel Gran Pacifico in Puerto Montt.

Important information:

The holder of the credit card must be the same person who is staying.


LOCAL TAX LAW.

Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA). This additional fee (IVA) is not included in the hotel rates and must be paid seperately.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PMC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 2 years old and over stay for US$20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 3016 reviews
Cleanliness: 7.93
Service: 8.9
Location: 8.94
Room Quality: 7.89
Amenities: 8.42
Value for Money: 8.38
Food and Beverage: 8.43
Overall Experience: 8.3
G
Gabriela • solo_traveller • cl
9
bien
Pros:

ubicacion, vistas

Cons:

desayuno, estaba lleno, me quede sin comer
en algun momento la ducha se quedó con el agua estancada

2026-05-02 • via Nuitee
F
Fernando • family_with_children • cl
10
2026-05-02 • via Nuitee
J
Jorge Fabian • solo_traveller • ar
8
Pros:

Las vistas al mar

2026-05-01 • via Nuitee
M
Marlene • solo_traveller • us
8
2026-05-01 • via Nuitee
J
Jimenez Gomez • solo_traveller • cl
10
2026-05-01 • via Nuitee
C
claudio • family_with_children • cl
1
No teníamos habitación, prse a tener confirmada la reserva, exijo una explicación
Cons:

Horrible ni pude entrar, me dijieron que la aplicación tenía la culpa y no tenían habitaciones

2026-04-30 • via Nuitee
C
cristina • extended_group • ar
8
Pros:

ubicacion muy buena . atencion del personal excelente
restaurant no lo uso mas pq me canse del menu , no tiene plaros nuevos y la calidad no es la misma
desayuno muy bajo nivel

Cons:

el desayuno muy poca variedad , las tortas no se podian comer, poca variedad en yogurth , no habia frutos secos

2026-04-29 • via Nuitee
• couple • cl
9
2026-04-28 • via Nuitee
L
Luis • solo_traveller • cl
10
2026-04-28 • via Nuitee
P
pablo • solo_traveller • ar
10
2026-04-27 • via Nuitee
M
Maria Paula • couple • ar
10
2026-04-27 • via Nuitee
L
Lisa • solo_traveller • us
8
Pros:

Good location. Parking was useful

2026-04-27 • via Nuitee
I
Ignacia Paz • couple • cl
10
Pros:

Buenisimo

2026-04-27 • via Nuitee
B
BERNARDO • family_with_children • fr
9
Pros:

Tout

Cons:

Rien

2026-04-27 • via Nuitee
X
Ximena • solo_traveller • cl
10
Felicidades
Pros:

Todo me encantó

Cons:

Nada no me gusto

2026-04-26 • via Nuitee
D
DANIELA • family_with_children • ec
10
Excelente cómodo
Pros:

Las habitaciones cómodas y el hotel siempre estaba limpio

Cons:

Nada todo estaba 10/10

2026-04-26 • via Nuitee
M
Miren Amaia • family_with_children • ar
3
No fue una linda estadía
Pros:

El Restaurant

Cons:

El mantenimiento que está muy por debajo de lo esperable. Nos dieron una habitación que tenía vista a ‘la ciudad ‘ pero se ve un piso exterior de todos los motores de aire aconcionado o ventilación. Y había una persona trabajando por lo cual tampoco pudimos tener las ventanas abiertas . Pedimos que los cambien de habitación pero con poca predisposición nos dijeron que no tenían otra opción . Le falta mantenimiento al hotel también.

2026-04-26 • via Nuitee
M
Maria Florencia • couple • ar
8
2026-04-25 • via Nuitee
S
Sergio • extended_group • ar
9
cumplio mis expectativas
Pros:

la ubicación

Cons:

ubicación

2026-04-25 • via Nuitee
S
sandy • family_with_children • cl
9
Pros:

Todo

Cons:

Mucho calor

2026-04-25 • via Nuitee