Hotel Gran Pacifico

Hotels
8.4 (3087 reviews)
Urmeneta, 719 , Puerto Montt , cl

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
Soundproof rooms
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Excellent service
Great location
High-quality breakfast
Cons:
Cleanliness issues
Outdated rooms
Parking complications

Categories

Cleanliness
7.93
Some reviews mentioned dirty windows which affected the overall impression.
Service
8.9
Staff received high praise for their attentiveness and help.
Location
8.94
Multiple reviews highlighted the excellent location and panoramic views.
Room Quality
7.89
Mixed reviews regarding room condition, particularly with respect to outdated features.
Amenities
8.42
Amenities are generally appreciated, but there are mentions of parking issues.
Value for Money
8.38
Overall considered good value with decent offerings.
Food and Beverage
8.43
Breakfast was often mentioned positively, though there were some critiques.
Overall Experience
8.3
General sentiment reflects a pleasurable stay despite a few issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:56

Property Description

Oceanfront Luxury
Hotel Gran Pacifico offers a luxurious stay just steps away from the Pacific Ocean.

Elegant Rooms and Dining
Indulge in well-appointed rooms with amenities like a TV, minibar, and some with hot tubs and ocean views. Enjoy gourmet meals at Navegantes Restaurant using fresh local ingredients.

Convenience and Comfort
Benefit from a 24-hour front desk, free Wi-Fi, on-site parking, and proximity to the airport, bus terminal, and city center.

Book now for a relaxing getaway at Hotel Gran Pacifico in Puerto Montt.

Important information:

The holder of the credit card must be the same person who is staying.


LOCAL TAX LAW.

Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA). This additional fee (IVA) is not included in the hotel rates and must be paid seperately.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PMC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 2 years old and over stay for US$20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 3087 reviews
Cleanliness: 7.93
Service: 8.9
Location: 8.94
Room Quality: 7.89
Amenities: 8.42
Value for Money: 8.38
Food and Beverage: 8.43
Overall Experience: 8.3
R
Rodolfo Bustelo • solo_traveller • uy
10
De lo mejor en alojamiento
Pros:

Muy bien ubicado, cercano a costanera, al Mall, etc, vistas hermosas, restaurant muy bueno, instalaciones cómodas,accesibilidad.

Cons:

Algunos descuidos en mantenimientos básicos como fugas de agua en los baños y mejorar cuestiones de seguridad para personas mayores o con discapacidades(baras de sujeción para inodoro o ingreso a las tina de baño)

2026-06-06 • via Nuitee
A
Alexander • couple • cl
7
2026-06-06 • via Nuitee
M
Matias • extended_group • cl
10
2026-06-06 • via Nuitee
M
marcela gallardo • solo_traveller • ar
4
Pros:

La ubicación y el restaurante

Cons:

No hay calefacción suficiente. Frío en las habitaciones

2026-06-04 • via Nuitee
M
María Magdalena • couple • uy
10
Buen hotel calidad precio
Pros:

Habitaciones, vistas , desayuno y amabilidad del personal

Cons:

Nada

2026-06-03 • via Nuitee
J
Joselyn Nicole • solo_traveller • cl
10
Me gusto mucho el restaurant / bar de arriba del hotel. Todos muy amables, todo muy rico y hermosa vista
Pros:

Laahabitacion que me tocó tenía una vista hermosa, fácil de entender, siempre limpia y personal muy amable

2026-06-03 • via Nuitee
M
Mónica • family_with_children • cl
9
Cons:

desayuno podría ser mejor

2026-06-02 • via Nuitee
E
ESTEBAN • family_with_children • cl
10
EL viaje fue por temas de salud
2026-06-01 • via Nuitee
J
Juan • couple • cl
10
Excelente
Pros:

Todo

Cons:

Nada

2026-05-30 • via Nuitee
M
Mauricio • extended_group • cl
6
Esperaba más del hotel
Pros:

Ubicación

Cons:

Tela arañas en los ventanales , mala ventilación a la recepción , sin aire acondicionado

2026-05-29 • via Nuitee
C
Claudia • solo_traveller • cl
10
Volvería de todas maneras
Pros:

El desayuno excelente, la vista desde el comedor maravillosa, la atención del staff muy buena.

Cons:

La sabana baja tenía una mancha de sangre antigua

2026-05-29 • via Nuitee
P
Paulina • family_with_children • cl
10
Muy buena experiencia personal muy atento
Pros:

La ubicación

2026-05-29 • via Nuitee
S
Sandra Elisa • family_with_children • cl
4
Decepcionante
Pros:

La ubicación

Cons:

El servicio, los estacionamientos no conectan con el hotel, demasiado estrechos y los pasajeros deben caminar por los pisos de estacionamientos siendo peligroso para los niños y complicado con maletas.

2026-05-29 • via Nuitee
I
Ibacache • solo_traveller • ar
10
2026-05-28 • via Nuitee
J
Javier • couple • ar
10
Pros:

Siempre todo impecable, el restaurante un 10 y el personal súper amable y atentos

2026-05-28 • via Nuitee
M
marcial • solo_traveller • cl
8
Pros:

Vista del comedor y pieza bien

Cons:

Vidrios totalmente sucios

2026-05-27 • via Nuitee
D
Daniel • couple • ar
9
Pros:

desayuno muy bueno y la ubicacion

Cons:

las camas podrian ser un poco mejor

2026-05-27 • via Nuitee
M
Maria Paz • couple • cl
5
Esperábamos más
Pros:

El desayuno fue lo mejor. Contundente. Variado.

Cons:

La limpieza de la habitación: el piso lleno de mugre, pues anduvimos a pies descalzos y lo notamos.
Baño: sin dispensador de jabón en ducha.
El televisor con clave.
Nos prometieron una atención, nunca llegó.

Segunda vez que nos quedamos y las experiencias fueron muy distintas.

2026-05-27 • via Nuitee
L
Lorna • couple • ar
8
Cons:

Las toallas y toallones.Un hotel tan bueno tiene que. tener unas buenas toallas

2026-05-27 • via Nuitee
R
Ronny • family_with_children • cl
10
inmejorable relación precio calidad
Pros:

el restaurante, las camas y el desayuno!!

2026-05-27 • via Nuitee