The Mercantile Hotel New Orleans

Hotels
•
Independent
8.8 (276 reviews)
727 South Peters Street, New Orleans, Louisiana, 70130 , New Orleans , US
1-504-5581914

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Facilities

Free breakfast
Newspapers in lobby (surcharge)
Arcade/game room
Free WiFi
24-hour front desk
Luggage storage
Continental breakfast
Concierge service
Elevator
Arcade/game room
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Unique amenities
Cons:
Room maintenance issues
Inconsistent service quality

Categories

Cleanliness
8.2
Some reviews indicated issues with room maintenance, impacting the cleanliness perception.
Service
9
Reviews frequently praised the courteous and helpful staff.
Location
9.2
The hotel’s prime location in the business district close to restaurants and attractions was highly rated.
Room Quality
8.2
Some guests noticed issues like missing doors and non-functional TVs in rooms.
Amenities
9.2
Unique offerings like record players were well-received.
Value for Money
8.7
Generally seen as a good value given the location and amenities.
Food and Beverage
8.9
Breakfast options were well-reviewed, contributing positively to the stay.
Overall Experience
9
The majority of reviews reflected positive overall experiences at the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:46

Property Description

Convenient Amenities
Experience complimentary wireless internet, concierge services, and an arcade/game room. Satisfy your cravings at the snack bar and unwind at the bar/lounge.

Featured Amenities
Benefit from a business center, dry cleaning service, and a 24-hour front desk for a pleasant stay. Enjoy a daily continental breakfast from 7:00 AM to 10:00 AM.

Individually Decorated Rooms
Relax in one of the 90 guestrooms with kitchenettes, flat-screen TVs, and free Wi-Fi. Embrace comfort with safes, desks, and essential amenities for a cozy stay.

Begin your New Orleans adventure at The Mercantile Hotel - where convenience meets comfort. Book now for an unforgettable experience!

Important information:

  • Only registered guests are allowed in the guestrooms.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Sustainability Certifications

    Green Key Global

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

See all policies

Location

Guest Reviews

8.8
Based on 276 reviews
Cleanliness: 8.2
Service: 9
Location: 9.2
Room Quality: 8.2
Amenities: 9.2
Value for Money: 8.7
Food and Beverage: 8.9
Overall Experience: 9
E
Elizabeth
10
Pros:

Great time

2025-10-12 • via Nuitee
K
Kristen
10
Pros:

We had clean rooms and a perfect spot for our family cruise.

2025-10-12 • via Nuitee
G
Greg
10
Pros:

I really enjoyed my stay. Everything was very nice.

2025-10-11 • via Nuitee
S
Steve
10
Pros:

Great customer service.

2025-10-11 • via Nuitee
A
Anita • family
10
Pros:

This is an older boutique hotel. Bit it was lovely. Clean, SPACIOUS. It was walkable to Canal, Bourbon Street, Magazine st and the River walk. The safe was lovely and attentive and they give an adequate continental bkfst with DELISH coffee as well. I would most definitely stay here again.

2025-10-07 • via Nuitee
J
Jason
8
Pros:

Solid vibes all around. Record players in rooms are a nice touch, however ours didn't work. Very enjoyable stay

2025-10-07 • via Nuitee
S
Susan • family
10
Pros:

Great location & clean very nice staff

2025-10-07 • via Nuitee
J
Jane • friends
10
Pros:

Big room, safe, yummy free breakfast, water gets really hot

2025-10-06 • via Nuitee
K
Katie Marie
10
Pros:

Staff was very friendly and helpful. The trolly is a short two block walk.

2025-10-06 • via Nuitee
M
Margeaux
4
Pros:

There were plumbing issues, the elevator was not working, carpet smelled, and walls, and elevator look run-down.

2025-10-04 • via Nuitee
M
Mark
10
Mercantile is great!
Pros:

Great room, helpful and engaging staff, nice location!

2025-10-02 • via Nuitee
G
Gawain
10
Pros:

Everything was lovely from check in to ease of departing…

2025-09-29 • via Nuitee
E
Elle
8
Pros:

Bedding was cool.

2025-09-29 • via Nuitee
S
Sonya
10
Pros:

Just a little bit to cold turn a/c down

2025-09-27 • via Nuitee
C
Christopher
10
Enjoyed New Orleans
Pros:

The Mercantile Hotel is located in the heart of the business district. It is also in an area where all the restaurants, casino's, and 6 minutes from bourbon street. The staff was courteous the rooms are spacious. VIP parking is also a plus. This will be my go to spot whenever I visit New Orleans again.

2025-09-27 • via Nuitee
D
Donald • family
10
Pros:

Will be staying here again.

2025-09-22 • via Nuitee
C
Crystal • family
6
Pros:

The hotel was decent. I didn't like the limited parking.

2025-09-22 • via Nuitee
M
Manual
2
Pros:

My room had the bedroom door missing. TV in the living room didn’t work and when I showered the water cut completely off while showering and when it came back on the pressure was extremely low. My room number was 846.

2025-09-21 • via Nuitee
L
Lisa • partner
10
Pros:

I liked the record player and records in the room.

2025-09-21 • via Nuitee
C
Capri
10
Nice Place to Stay
Pros:

The staff at The Mercantile are fantastic from the very welcoming and helpful front desk staff to the breakfast dining room staff. It is great that the rooms are suites, and for the first time since I have stayed here before, I played the record player. It's also nice to see that the Warehouse district has certainly built up, and there are many restaurant options within walking distance.

2025-09-19 • via Nuitee