Makkah Hotel

Hotels
Independent
9.2 (343 reviews)
Ibrahim Al Khalil Street, Al Haram, Makkah, Makkah, 24231 , Makkah , SA

Facilities

Meeting rooms
Full-service spa
Free WiFi
24-hour front desk
Luggage storage
Concierge service
Elevator
Supervised childcare/activities
ATM/banking
Gift shops or newsstand
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable stay
Excellent location
Variety of food
Good cleanliness
Cons:
Room service inconsistencies
Lift usage during peak times

Categories

Cleanliness
9.2
Housekeeping was highly praised with excellent cleanliness mentioned by multiple reviews.
Service
9.7
Staff members were consistently described as friendly, helpful, and responsive.
Location
9.4
The location was noted as excellent, providing easy access to nearby attractions.
Room Quality
9.2
Rooms were frequently described as comfortable with good amenities.
Amenities
9
Amenities were generally appreciated, though there were some comments about irregular room service.
Value for Money
9.2
Most reviews conveyed satisfaction with the overall value offered by the hotel.
Food and Beverage
8.7
Food was mentioned as varied and delicious, though not extensively covered in every review.
Overall Experience
9.2
Overall experiences were largely positive, with many expressing desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:29

Property Description

Luxurious Spa Retreat: Indulge in blissful massages and pampering at the full-service spa.

Culinary Delights: Enjoy a variety of dining options at 4 restaurants, 2 bars/lounges, and a coffee shop.

Central Location: Stay steps away from attractions like King Fahad Gate and the Great Mosque of Makkah.

To book your relaxing stay at the centrally located Makkah Hotel, visit our website now!

Important information:

  • Local laws may restrict unmarried guests from sharing rooms. Guests are responsible for providing proof of marriage, if requested by the property.
  • Couples wishing to share a room must provide proof of marriage.
  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • Alcohol is not served or permitted at this property.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JED

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Food & Beverage

    No alcohol served onsite

  • Guest type

    Essential workers only - NO

  • Food & Beverage

    No alcohol allowed onsite

See all policies

Location

Guest Reviews

9.2
Based on 343 reviews
Cleanliness: 9.2
Service: 9.7
Location: 9.4
Room Quality: 9.2
Amenities: 9
Value for Money: 9.2
Food and Beverage: 8.7
Overall Experience: 9.2
I
Iramuchaji Family
4
Racist staff
Pros:

Iftar and Sahoor experience in the restaurant in level-6. They have 2 restaurant on the same level. Hence, we had a bad experience on one of the restaurant. the staff made a racist experience to us, probably as we're south east asian. He did not allowed us to seat in an empty table and push us to seat on the back side of the restaurant. He keep arguing there's someone on the table, but none person belonging on the table, its a free table. Untill we finished eating, no one coming to the table to claim the table. Its only a made up by him, probably he saved the table for other person however we come earlier.

2026-03-09 via Tripadvisor
6
697nabeelp Friends getaway
4
Tower 3 resident
Pros:

Beautiful location. Lifts are atrocious. And rooms need a renovation. They are 25 years old now

2026-03-08 via Tripadvisor
4
469maza Friends getaway
10
Exellent
Pros:

Thank you all staff is very good thank you asma and hatmi

2026-03-07 via Tripadvisor
M
muhdkabir Family
10
Come as a guest leave as a friend.
Pros:

Macca hotel and towers top notch. Excellent service. Wonder ful people such as Ehhosan Ullah. Courteous, and friendly. I recommend it to anyone coming for Umrah or Hajj.

2026-03-05 via Tripadvisor
R
Rehandhund Family Karachi, Sindh Province
10
Best hotel in makkah best location best Manager best breakfast best house keeping
Pros:

I booked a club room for 5 nights unfortunately I was downgrade to a standard room on 14 th floor I was very upset with the room upon complain I was contacted by Mr Ahmed and with him I went to the manager sitting in a room next to reception they satisfied me with a reason for downgrade that there was maintenance work going on club floor and was too much noise in the morning . They allowed me use the club lounge and notice that the club floor was too noisy thanks to them and they assured me that they will upgrade me on my next visit rest everything was perfect as always

2026-02-27 via Tripadvisor
A
aliaE6980JX Family
10
Great to be here at Makkah Hotel and Tower
Pros:

Amazing Service at Lagenda Restaurant really very enjoyable and very very thanks to All restaurant staff . I came here Umrah great Experience at Lagenda Restaurant in Makkah Hotel & Tower Many thanks to Hisham Cap Samir And Riyaz ofcourse really taking care all the time

2026-02-27 via Tripadvisor
7
789abdallaa Friends getaway
10
Great experience at LAgenda Restaurant
Pros:

Lagenda Restaurant Mashaallah very good Iftar Buffet lot of variety. Taste of food Alhamdulillah very good and restaurant service very good. All restaurant staff very attentive thanks to Mr Riyaz

2026-02-27 via Tripadvisor
S
sadiar107 Family
10
Excellent food and service
Pros:

Legenda resturant is serving excellant. Services, food everything is awsome. Taste of food is very good.
Riaz, assistant manager is presenting very well.

2026-02-27 via Tripadvisor
G
GrandTour64112874005 Family
10
Kindly reward him
Pros:

Walid Habib,he's is the best supervisor

2026-02-24 via Tripadvisor
F
faridac2026 Family
10
Best food in town
Pros:

We love the food , hospitality
Keep coming back every year

2026-02-24 via Tripadvisor
1
152abbai Family
10
Great experience.
Pros:

Food was really great. Walid was really professional and helpful...

2026-02-24 via Tripadvisor
7
769mahbubs Family
2
never go there
Pros:

very bad experience. they are very rude to people. very high price. no body is helpfull .

2026-02-18 via Tripadvisor
F
farhani584 Couples
10
Great service by abdul rehman
Pros:

Very Good Service and cooperative staff

2026-02-17 via Tripadvisor
S
syedb474 Family
10
Absolute Amazing, felt better than home, given the extra facilities that was not mentioned
Pros:

It was absolute calm and respectgul

2026-02-17 via Tripadvisor
R
riceboy89 Family Uppsala, Uppsala County
10
Umrah at Makkah Towers
Pros:

Great service and a warm welcome by Abdulrahman Al Zahrani who helped get settled in.

2026-02-17 via Tripadvisor
A
azryy2026 Family
10
Makkah hotel excellent mashallah
Pros:

Makkah hotel room condition very nice mashallah.
This hotel staff everyday room clean Housekeeping BASET thank you so much hotel staff.hotel haram location very easy and service also more mashallah

2026-02-15 via Tripadvisor
A
ahhegab Solo travel Nottingham, Nottinghamshire, England
10
Great choice in Makkah
Pros:

Great location with the door literally facing King Fahd Door of Al-Haram (84).
Bedding great and very comfy. Very friendly staff - special thanks to receptionist Abdullah Al-Gathami for everything, including recommending that great breakfast.
شكر خاص موظف الاسقبال عبدالله القثامي

2026-02-10 via Tripadvisor
H
Hamalinahakim Family
8
Hospitality service
Pros:

Mohd yusuf give excellent hospitality service to us..

2026-02-05 via Tripadvisor
A
Afsay Family
10
Glad to bring my family to this place
Pros:

We had a great experience and Mr Riyaz Rakhange was very warm with his hospitality at legenda restaurant , location of the hotel is good and so is their lift system. Alhamdullilah

2026-02-05 via Tripadvisor
V
VenomexeM Couples
10
Good hotel
Pros:

Great hotel
Very good room and nice staff
I would like to thanks Mr. Rayan ALGHAMDI for his help 💙💙💙💙💙💙💙💙💙💙💙

2026-02-03 via Tripadvisor