Four Points by Sheraton Cuenca

Hotels
•
GHL Hoteles
9.2 (1173 reviews)
Ave. Circunvalación Sur y Ave. Felipe II , Cuenca , ec

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly and attentive staff
Clean and well-maintained facilities
Varied and tasty breakfast options
Cons:
Noise from the surrounding area
Some amenities were lacking or unavailable

Categories

Cleanliness
8.7
Generally clean, but some complaints about unpleasant odors from the bathroom.
Service
10
Exceptional service, with multiple mentions of staff being incredibly friendly and helpful.
Location
8.7
Good location, though some noise from traffic was noted.
Room Quality
8.7
Rooms generally comfortable, but issues highlighted with noise and some damages.
Amenities
9.2
Pool and other amenities well-received, though some aspects were reported as lacking.
Value for Money
9.7
Overall good value based on the experiences shared, especially with service.
Food and Beverage
8.7
Food was praised, though there were some complaints about the restaurant.
Overall Experience
9.9
Overall positive stay with memorable service but some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 08:01

Property Description

Luxurious Stay at Four Points by Sheraton Cuenca Hotel

Convenience at Your Doorstep
Located within the largest shopping center in the city, Mall del Río, with direct access to over 200 stores, food court, and cinemas. Perfect for avid shoppers and entertainment seekers.

Top-Notch Amenities
Enjoy a comfortable stay in rooms equipped with modern conveniences like air conditioning, 40” LCD TV, and a coffee maker. The hotel also offers 24-hour reception and room service, catering to all your needs.

Relaxation and Recreation
Unwind at the gym on the terrace, take a refreshing dip in the swimming pool overlooking the city, or pamper yourself at the sauna, Turkish bath, and whirlpool. Perfect for rejuvenating after a day of exploration.

Experience the ultimate blend of comfort and convenience at Four Points by Sheraton Cuenca Hotel. Book your stay now for a memorable getaway.

Important information:

Please note there is a service surcharge of USD $1.68 per night per room (includes taxes).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUE

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for US$20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 1173 reviews
Cleanliness: 8.7
Service: 10
Location: 8.7
Room Quality: 8.7
Amenities: 9.2
Value for Money: 9.7
Food and Beverage: 8.7
Overall Experience: 9.9
G
Guus • family_with_children • nl
8
Comfortabel verblijf
Pros:

Schone mooie kamer, fijne gym en zwembad. Winkelcentrum met veel restaurants is dichtbij

Cons:

Er zijn luxe hotel extraatjes zoals pool towels in de kamer en eind van de middag cakejes op de kamer. Jammer dat niet goed gekeken wordt met hoeveel personen je op een kamer verblijft. Wij waren met een familie maar hadden maar 2 handdoeken & 2 cakejes.
Er zijn maar 2 nachtkastjes en het wasbak putje was kapot (deze is wel op verzoek gemaakt)

2026-04-04 • via Nuitee
C
Cinthia • family_with_children • ec
10
2026-03-31 • via Nuitee
K
Krystal • family_with_children • us
10
We had fun at the pool and really enjoyed the location.
Pros:

Loved the pool and included breakfast.

Cons:

We stayed with our kids and someone called security because they were to loud. But it was only 8 pm they were not really loud they were just excited to get to the room.

2026-03-30 • via Nuitee
H
HERRERA • solo_traveller • mx
10
Excelente hotel
Pros:

La comida; la habitación amplia

Cons:

Que estuvieron haciendo pruebas del sonido y de la alarma la cual activaron sin decir que era una prueba teniendo el sonido para hacerlo. Hicieron bajar a varios huspedes y era una prueba de su Alarma.

2026-03-24 • via Nuitee
M
Martínez • family_with_children • ec
10
Estuvo bien, lo recomiendo
Pros:

Me impactó q tengan un sistema de calefacción, gracias a ello no sentimos el frío de Cuenca

2026-03-23 • via Nuitee
A
Alvaro • couple • ec
10
2026-03-22 • via Nuitee
J
Juan • couple • us
10
Comfortable and relaxing
Pros:

Location

2026-03-14 • via Nuitee
C
Carlos • family_with_children • ec
10
confort y amabilidad
Pros:

Todo realmente muy bueno desayuno variado y muy rico la cama ideal para descansar y el espacio de la piscina muy relajante una excelente experiencia para pasar en familia

Cons:

no tengo nada que decir en respecto a esto

2026-03-10 • via Nuitee
K
Kanavaflo • solo_traveller • pe
10
2026-03-09 • via Nuitee
B
BRIAN • extended_group • ec
7
Pros:

El desayuno

Cons:

Las camas son muy incomodas

2026-03-09 • via Nuitee
B
BRIAN • family_with_children • ec
7
Cuenca
Pros:

El desayuno

Cons:

Las camas son incomodas

2026-03-09 • via Nuitee
S
silvia • extended_group • ec
10
Increíble
Pros:

¡Increíble!
Trataron a mis mascotas (Martín y Fermín) huéspedes.
Muchas gracias

2026-03-02 • via Nuitee
N
nataly • extended_group • co
10
Excelente servicio , calidad , atención y precio
Pros:

El cuarto espacioso , limpio , la cómoda espectacular

Cons:

Nada

2026-03-01 • via Nuitee
Álvarez • family_with_children • ec
10
2026-02-26 • via Nuitee
C
Claudia • extended_group • ec
10
2026-02-23 • via Nuitee
A
abdon • couple • co
8
2026-02-23 • via Nuitee
S
SANTIAGO • extended_group • ec
9
Pros:

DESAYUNO

Cons:

ALMOHADAS

2026-02-10 • via Nuitee
D
Daniela • family_with_children • ec
10
2026-01-27 • via Nuitee
A
Amaraica • family_with_children • ec
10
Pros:

Todo, limpio, comodo, desayuno y trato del personal.

2026-01-26 • via Nuitee
V
Vallejo • solo_traveller • ec
10
Un buen lugar para pasar en familia
Pros:

Too bien las instalaciones y el personal excelente.

2026-01-23 • via Nuitee