Four Points by Sheraton Cuenca

Hotels
•
GHL Hoteles
9.2 (1203 reviews)
Ave. Circunvalación Sur y Ave. Felipe II , Cuenca , ec

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Free
Children allowed
Pets allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly and attentive staff
Clean and well-maintained facilities
Varied and tasty breakfast options
Cons:
Noise from the surrounding area
Some amenities were lacking or unavailable

Categories

Cleanliness
8.7
Generally clean, but some complaints about unpleasant odors from the bathroom.
Service
10
Exceptional service, with multiple mentions of staff being incredibly friendly and helpful.
Location
8.7
Good location, though some noise from traffic was noted.
Room Quality
8.7
Rooms generally comfortable, but issues highlighted with noise and some damages.
Amenities
9.2
Pool and other amenities well-received, though some aspects were reported as lacking.
Value for Money
9.7
Overall good value based on the experiences shared, especially with service.
Food and Beverage
8.7
Food was praised, though there were some complaints about the restaurant.
Overall Experience
9.9
Overall positive stay with memorable service but some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 08:01

Property Description

Luxurious Stay at Four Points by Sheraton Cuenca Hotel

Convenience at Your Doorstep
Located within the largest shopping center in the city, Mall del Río, with direct access to over 200 stores, food court, and cinemas. Perfect for avid shoppers and entertainment seekers.

Top-Notch Amenities
Enjoy a comfortable stay in rooms equipped with modern conveniences like air conditioning, 40” LCD TV, and a coffee maker. The hotel also offers 24-hour reception and room service, catering to all your needs.

Relaxation and Recreation
Unwind at the gym on the terrace, take a refreshing dip in the swimming pool overlooking the city, or pamper yourself at the sauna, Turkish bath, and whirlpool. Perfect for rejuvenating after a day of exploration.

Experience the ultimate blend of comfort and convenience at Four Points by Sheraton Cuenca Hotel. Book your stay now for a memorable getaway.

Important information:

Please note there is a service surcharge of USD $1.68 per night per room (includes taxes).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUE

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for US$20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 1203 reviews
Cleanliness: 8.7
Service: 10
Location: 8.7
Room Quality: 8.7
Amenities: 9.2
Value for Money: 9.7
Food and Beverage: 8.7
Overall Experience: 9.9
A
Andy • solo_traveller • ec
10
Pros:

Las instalaciones y ubicación

Cons:

Booking marcaba un precio y cuando quise reservar aumento el precio

2026-04-22 • via Nuitee
M
Miguel Javier • solo_traveller • ec
10
2026-04-22 • via Nuitee
L
Leopoldo • solo_traveller • ec
8
Trabajando en Cuenca
Pros:

Acceso , servicio.

Cons:

Relación precio / habitación / desayuno

2026-04-21 • via Nuitee
J
jfchaves • Business
10
People make the difference
Pros:

An excellent hotel.
Room clean.
Just in front of the Convention Center, that for me was a plus, since I came to lecture in a congress.
All employees make your stay the best one.
At restaurant we were lucky to have Adriana, Teresa, Francisco and Tito as host and they want to make that extra mile to make you feel welcome.

Good food.

2026-04-20 • via Tripadvisor
A
Alessandro • solo_traveller • br
9
2026-04-14 • via Nuitee
M
Marco • family_with_children • ec
10
Pros:

Hotel con excelentes instalaciones muy cómodo y muy buena atención.

Cons:

Un poco lejos del Centro, pero se arregla tomando taxi

2026-04-13 • via Nuitee
F
Francisco • family_with_children • ec
9
2026-04-12 • via Nuitee
G
Giovannetti • couple • ar
10
Hermosa experiencia
Pros:

El hotel y el personal son excelentes

Cons:

Un poco la ubicación, pero la verdad no fue nada que nos perjudicara demasiado.
Podría contar con servicio de masajes para ser ideal

2026-04-12 • via Nuitee
D
Diego • family_with_children • ec
10
Recomendado para una estadía en Cuenca
Pros:

La ubicación está perfecta, está muy cerca de centros comerciales. El desayuno tipo buffet posee mucha variedad. Las habitaciones eran muy cómodas y limpias.

Cons:

NA

2026-04-10 • via Nuitee
L
luis javier • family_with_children • ec
10
practico, comodo
Pros:

ubicación, parqueo, cerca de los lugares a visitar ya que esta en una avenida principal

Cons:

los espejos del comedor están desgastados

2026-04-06 • via Nuitee
J
Jaramillo • family_with_children • ec
10
2026-04-06 • via Nuitee
J
Jaramillo • family_with_children • ec
10
2026-04-06 • via Nuitee
S
Sully • family_with_children • ec
9
2026-04-05 • via Nuitee
R
Roger Gilberto • family_with_children • pe
10
Placentera
Pros:

El desayuno . Muy bueno.

2026-04-05 • via Nuitee
G
Guus • family_with_children • nl
8
Comfortabel verblijf
Pros:

Schone mooie kamer, fijne gym en zwembad. Winkelcentrum met veel restaurants is dichtbij

Cons:

Er zijn luxe hotel extraatjes zoals pool towels in de kamer en eind van de middag cakejes op de kamer. Jammer dat niet goed gekeken wordt met hoeveel personen je op een kamer verblijft. Wij waren met een familie maar hadden maar 2 handdoeken & 2 cakejes.
Er zijn maar 2 nachtkastjes en het wasbak putje was kapot (deze is wel op verzoek gemaakt)

2026-04-04 • via Nuitee
C
Cinthia • family_with_children • ec
10
2026-03-31 • via Nuitee
K
Krystal • family_with_children • us
10
We had fun at the pool and really enjoyed the location.
Pros:

Loved the pool and included breakfast.

Cons:

We stayed with our kids and someone called security because they were to loud. But it was only 8 pm they were not really loud they were just excited to get to the room.

2026-03-30 • via Nuitee
H
HERRERA • solo_traveller • mx
10
Excelente hotel
Pros:

La comida; la habitación amplia

Cons:

Que estuvieron haciendo pruebas del sonido y de la alarma la cual activaron sin decir que era una prueba teniendo el sonido para hacerlo. Hicieron bajar a varios huspedes y era una prueba de su Alarma.

2026-03-24 • via Nuitee
M
Martínez • family_with_children • ec
10
Estuvo bien, lo recomiendo
Pros:

Me impactó q tengan un sistema de calefacción, gracias a ello no sentimos el frío de Cuenca

2026-03-23 • via Nuitee
A
Alvaro • couple • ec
10
2026-03-22 • via Nuitee