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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Family rooms
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Garden
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BBQ facilities
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Airport shuttle
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Ironing service
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Meeting/banquet facilities
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Car hire
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Dry cleaning
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Currency exchange
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Valet parking
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Non-smoking throughout
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Private parking
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Airport shuttle (additional charge)
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Shared lounge/TV area
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Concierge service
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Special diet menus - on request
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Allergy-free room
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Kid meals
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Snack bar
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Lockers
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Kid-friendly buffet
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Outdoor furniture
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Picnic area
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Airport drop off
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Airport pick up
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Coffee Shop on site
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Mobile app for room service
Review Highlights
Categories
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Property Description
Luxurious Accommodation: Enjoy 5-star comfort in our elegantly designed guest rooms with modern amenities.
Gourmet Dining: Indulge in a variety of cuisines at our restaurant, offering American, Indian, and Italian dishes.
Relaxation and Convenience: Take advantage of our 24-hour concierge service, airport transfers, and free WiFi throughout the property.
Book your stay at Shahpura Haveli now for an unforgettable experience!
Please note that guests are required to produce a valid ID proof at the time of check in. Foreign guests need to produce a valid passport with visa whereas Indian guests need to produce a valid Government approved ID. PAN card will not be considered as proof.
At check-in, all guests must present a outstation proof of identification (of a city other than where the hotel is located) and of on-going travel.
Local identity guests are not allowed on the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Location
Guest Reviews
La comida es muy rica y el palacio en si es precioso
El personal casi no hablaba inglés y no se podía pagar con tarjetas internacionales, pero se pudo solucionar todo..
Excellent service and attention given.
Mr. Navneet Sharma was very good & he made our Stay comfortable
Staff are less.
The building itself as well as the rooms are beautifully renovated and delightful.
Our experience at Shahpura Haveli was not a good one. This boils down to two separate (but related) issues:
1. Facilities - as per the property description, we were promised a swimming pool (closed and drained 'for repairs'), bar (closed and unstaffed), outdoor dining (not available), cafe (does not exist). There were smaller issues too - minibar listed (empty fridge), there was no room service menu (in fact, we later found out the entire hotel had a single physical menu for the restaurant and rooms!).
2. Staff - nobody met us at the entrance, nobody took our bags, nobody was at reception when we arrived, nobody showed us around or talked about where things are, the receptionist (once there) did not speak English sufficiently to communicate with us effectively; room service took a long time and we asked for extra pillows 3x to get any; the restaurant had 1 single menu, the food took >1h from sit down to service and was of poor quality, seemingly microwaved.
Nobody apologised for the issues raised and only after prolonged discussion we were offered 30% off food/drink which is not sufficient at all. We are requesting a refund, especially based on the promised amenities which were not provided.
Overall, quite a shocking experience for a 5 star hotel. Compounded by the fact it is in a small village/town with no other amenities, so one relies on the hotel fully.
It is a shame as such a beautiful property has great potential. As things currently stand - cannot be recommended.
The manager was fantastic
Nothing. This is a location for experienced travellers to India who want to see the real India
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