Khach san Empress Da Lat

Hotels
•
Independent
6.6 (3 reviews)
50 Phan Nhu Thach. Phuong 1, Da Lat, Lam Dong, 670000 , Da Lat , VN
84-966661666

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Facilities

Free WiFi
24-hour front desk
Luggage storage
Concierge service
Elevator
Television in common areas
Safe-deposit box at front desk
Tours/ticket assistance
Free self parking
Airport transportation - pickup (surcharge)

Review Highlights

Pros:
Great location
Cons:
Unfriendly and unhelpful service
Poor cleanliness
Room quality issues
Lack of amenities
Poor value for money

Categories

Cleanliness
3.5
Guests highlighted significant cleanliness issues, including dirty shower mat, hairs in shower and slippers, stained pillow, leaky sink, and inadequately cleaned coffee cups.
Service
2
The service was heavily criticized for being unfriendly and unhelpful, with staff constantly on their phones.
Location
8
Despite other shortcomings, guests appreciated the prime location of the hotel.
Room Quality
2
Guests reported multiple issues in the room, such as stained pillow, leaky sink, and uncleaned coffee cups.
Amenities
2
There were no positive mentions of amenities, with most comments focusing on the poor room conditions.
Value for Money
1.5
Guests felt the hotel did not provide value for the money paid, given the poor cleanliness and service.
Food and Beverage
2
No specific feedback was provided regarding food and beverage services in the reviews.
Overall Experience
3.5
The overall experience was negative, with guests warning others not to stay at the hotel due to cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-07-31 19:05

Property Description

Convenient Amenities
Enjoy complimentary wireless internet access, concierge services, and a hair salon at Khach san Empress Da Lat, ensuring a comfortable stay.

Satisfying Dining Experience
Indulge in a delicious meal at the on-site restaurant, adding a flavorful touch to your stay.

Central Location
With the hotel centrally located in Da Lat, explore nearby attractions like Da Lat Market and Cathedral of Da Lat within walking distance.

Plan your stay at Khach san Empress Da Lat, where convenience and comfort meet seamlessly.

Important information:

  • Only registered guests are allowed in the guestrooms.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Cashless transactions are available

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

6.6
Based on 3 reviews
Cleanliness: 3.5
Service: 2
Location: 8
Room Quality: 2
Amenities: 2
Value for Money: 1.5
Food and Beverage: 2
Overall Experience: 3.5
H
Henry H
10
Pros:

Very nice

2025-04-18 • via Nuitee
J
Jane
2
Do not stay here
Pros:

The 2 receptionists were very unfriendly and unhelpful. Constantly on their phones watching videos even when I tried to ask them a question.
The room was filthy. The shower mat was covered in hairs, as was the shower and the slippers. My pillow was stained.The sink in the bathroom had a leak so whenever the tap was on my feet got wet. My coffee cup was rinsed out and put back still stained and the coffee sachets were not replenished.
The ONLY thing that was good about this hotel was the location.
I would not recommend it. It looks much nicer in the pictures than in real life!

2025-02-06 • via Nuitee
L
Loi • family
2
Pros:

Staff confused and rip off customers. Roo was not clean. Noisy environment.

2023-02-28 • via Nuitee