PrimeBiz Hotel Surabaya

Hotels
Prime Plaza Hotels & Resorts
9.8 (83 reviews)
Jalan Gayung Kebon Sari No. 30 , Surabaya , id

Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Fax/photocopying
Soundproof rooms
See all facilities

Review Highlights

Pros:
Kind and helpful staff
Very clean hotel
Good location
Cons:
Front Desk speaks no English
Limited restaurant options nearby

Categories

Cleanliness
9.75
The hotel was very clean.
Service
10
Kind and helpful staff throughout the stay.
Location
9.72
Good location with easy access to transport and nearby eateries.
Room Quality
9.76
Standard quality for this hotel tier.
Amenities
9.71
Standard quality for this hotel tier.
Value for Money
9.74
Standard quality for this hotel tier.
Food and Beverage
9.7
Good Indonesian breakfast with many variations.
Overall Experience
10
Very positive experience overall with helpful staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:42

Property Description

Modern Hotel with Convenient Amenities

Comfortable Rooms with Essential Features

Delicious Dining Options On-Site

Experience convenience at PrimeBiz Hotel Surabaya, located in Wonocolo. Enjoy a stay with a bar, on-site dining, and free WiFi. Relax in rooms with a desk, flat-screen TV, and private bathroom. Start your day with a delicious breakfast buffet at the on-site restaurant. With a 24-hour front desk and free parking, your stay is made easy. Just 4.4 km from Surabaya and 9 km from the airport, this hotel is the perfect choice for your next visit. Book now for a memorable stay at PrimeBiz Hotel Surabaya.

Important information:

Please note that all couples must present a marriage certificate upon check-in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SUB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    People no matter the age stay for Rp 300,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.8
Based on 83 reviews
Cleanliness: 9.75
Service: 10
Location: 9.72
Room Quality: 9.76
Amenities: 9.71
Value for Money: 9.74
Food and Beverage: 9.7
Overall Experience: 10
N
Nurulfirdaus extended_group my
9
2026-01-17 via Nuitee
S
Simon couple se
10
Great
Pros:

Kind and helpful staff, the hotel was very clean.

2025-11-23 via Nuitee
R
Rendy Adi family_with_children id
10
2025-10-26 via Nuitee
R
Rendy Adi family_with_children id
10
2025-10-26 via Nuitee
B
Barayil Althaf solo_traveller in
8
2025-10-02 via Nuitee
K
Knut couple de
9
Gutes Hotel als Basis für Surabaya und Bromo.
Pros:

Das PrimeBiz ist kein Urlaubshotel, sondern beherbergt hauptsächlich asiatische Geschäftsleute. Dafür bietet es aber einen guten, internationalen Standard für diese Klientel, im Business to Business Sektor, wo Firmen buchen. Das garantiert gute Leistungen. Und die bietet das Hotel, top freundlich, aufmerksam und höflich das Personal, gutes indonesisches Frühstück mit zig Eivariationen im Frontcooking, usw. Lage auch insoweit gut, dass man per Grab leicht wegkommt und ca 30 Meter vom Hotel auf derselben Strassenseite einfache Warungs sind, in denen man top essen kann. Toll: Wir hatten mit Frühstück gebucht, bei der Bromo-Tour mit Start 00.30 Ihr richtete man uns abends ein Essenspaket zum Mitnehmen!

Cons:

Der Front Desk spricht kein Englisch .... es musste immer umständlich jemand herbeigerufen werden, was zu erheblichen Verzögerungen führen kann. Wir fragten nach Touren zum Bromo .... okay, tun Geschäftsleute in der Regel nicht, aber dass man gar nicht weiterhelfen konnte ist erstaunlich. Haben uns dann über Getyourguide Tour gebucht. Im Zimmer kann man die Fenster nicht öffnen.

2025-09-05 via Nuitee
M
MARIA YOLANDA extended_group es
9
2025-09-03 via Nuitee
E
Elene couple es
8
Cons:

Desayuno nada variado para los q no son asiaticos

2025-08-12 via Nuitee
V
viola family_with_children de
8
Absolut zu empfehlen für Zwischenstopp
Pros:

Super Lage, um zum Airport zu gelangen.
Sehr sauberes, ruhiges Hotel.
Sehr nettes Personal, die bei allen Wünschen sofort gerne behilflich sind.
Tolles Frühstück

Cons:

Keine fußläufigen Restaurants oder Shops, was für uns aber nicht wichtig war.
Abendessen: Qualität des Essens war nicht sehr gut. Aber okay

2025-08-02 via Nuitee
F
firli family_with_children id
9
2025-07-16 via Nuitee
云哲卿 family_with_children cn
9
2025-07-13 via Nuitee
M
Mohammad family_with_children us
8
2025-07-13 via Nuitee
G
Guy young couple au
10
A no fuss good quality place to stay
Pros:

Great overall

Cons:

Nothing

2025-07-10 via Nuitee
R
Renie young couple id
10
Exceptional
2025-06-24 via Nuitee
P
Pešíková solo traveller au
8
Very good
2025-06-23 via Nuitee
S
sucijanti
10
Pros:

hotel sangat Bersih
serta nyaman

2025-05-05 via Nuitee
P
paulini2025 Family
10
Will stayed at this hotel, again.
Pros:

Soo comfy, i stayed for 2nights. The room is spacious. The water is clean, the temperature is perfectly hot. Everything's clean, and i love how the lobby smells.
For the food, late night I ordered Bihun jawa and darmie, and it was delicious and tasty. Even tho i should call them twice, first was to the room service but no answer, so i called the operator. And 2minutes later they called my room and its was okaay.

Recommended hotel to stay in Surabaya.

2025-04-22 via Tripadvisor
N
Novan family with young children qa
8
Very good
2025-04-18 via Nuitee
S
Siemen group nl
10
Exceptional
2025-04-13 via Nuitee
I
Intan family with young children id
9
Superb
2025-01-24 via Nuitee