Kinnettles Hotel & Spa

Water pressure , no bar , no access to the spa

Absolutely sweltering room with no air conditioning, I fear for anyone staying in height of summer. Breakfast was average, continental mediocre and my scrambled eggs were over done.

Room
Too hot at night could open window
But kitchen flume was right next to window so was a bit noisey
Breakfast have to say not good
French toast was thickeness of an envelope
And came raw
Next day continental breakfast
Was packets of cereal boxes
Even porrage came in tub were peel back and add water

Unfortunately we only stayed there approximately 1 & 1/2 hours. On our return to check-in we were taken to the annex across the busy main road, accessed by use of your key card. Our room was "Scotscraig" on the top floor. First impressions of the room, it looked nice but very height restrictive, as the room was in the loft space.
At closer inspection the room, in my opinion was not up to the expectations of a 5* hotel. The towels in the bathroom were not soft and one of the hand towels had a hole in it. There were marks on 2 of the 4 pillow cases and found hairs in the bed! The Mattress had seen better days, you could see where it was sunk from previous usage. There were hairs on the window sill next to the mirror in the window. There were marks on the walls possibly from hot drinks? One of the wardrobe doors would not close properly leaving the internal light on constantly (there was a switch to turn it on /off inside the wardrobe). The room in my opinion had not been cleaned or inspected properly before we arrived. The Bathroom door had to be pushed/pulled hard to close/open. The bathroom door did not open fully into the bathroom and banged on the wash basin due to the restricted space.
I returned to reception (the receptionist wasn't the same person who we had seen earlier) and requested to be moved to a clean room as I explained why the room was not acceptable. The receptionist did apologise and I was informed there were no other rooms available and would give a full refund. Before I accepted the refund I had to find replacement accommodation, which I did.
I felt there was very little customer service received on this occasion. I would have thought there should have been more done to keep my business by trying to correct things as best as they could, rather than doing nothing except refunding payment? This, in my opinion, is not 5* customer service.

The room was most definitely way over priced, dated, tired and needing attention, window latch was broken so window open all night and could hear the traffic, mould on the bathroom tiles and cobwebs which is easily rectified, not what you would expect for a supposed 5* establishment!

No access to spa area unless booking a treatment. For the amount of money paid for the hotel I was disappointed that the facilities couldn't be enjoyed

The tv remote didn’t work in the bedroom. The coffee machine sometimes worked, mostly didn’t. The bathroom door wouldn’t close and needed urgent attention - once forced shut, it was a real risk then that of not being able to get back out. The bathroom radiator was very dusty and dirty.
Breakfast was poor. Only one overrun member of staff trying to manage reception and the restaurant by herself and from what I could see, just one member of staff in the kitchen. Twenty minutes before the end of the breakfast service, there was almost nothing left of the continental option. The coffee was a machine option with paper cups. This was absolutely not a luxury breakfast experience & really terribly disappointing. We fed this all back to reception for the management and a week later, we’ve heard nothing.

Didn’t like the cooked breakfast
Asked for well done sausages and they were barely done and awful
Breakfast super oily
Not a biggie but a heads up in case you don’t like a super oily cooked breakfast

Lack of car parking

Some signs of wear and tear, roman blind broken and scratches on walls.

Feueralarmmelder im Flur hat alle 2-3 Std. leise gepiept.
Zimmerlage im Nebenhaus aus der anderen Straßenseite.
Frühstück: Leider wenig Zeit gehabt; aber nicht annähernd das gesehen, was ich bei einem 5* Hotel erwarte.

The curtain in the bathroom didn't work, so it was really dark in there. Very minor and not really an issue, but since the glass was frosted - it would have been nice to have some natural light in there since the frosted glass would have provided privacy. We didn't report this issue because it was very minor. There was also some noise from it being an older building. We were also right above the restaurant so could hear their music, and we were under another room so could hear them moving around. Again - didn't report any of this as there was nothing that could be done. Restaurant noise was quiet at an early time, and we turned white noise on to try to drown out noise from walking above.

Overnight street noise.

No car park even though there was a car park beside the hotel it took ages to get a space

Nothing really. The fan was very loud and the shower plug was blocked with hair - but very minor things.

The hotel doesn't have a car park and although there's a free car park very close it was difficult and frustrating trying to get a space