Holiday Inn Express & Suites - West Des Moines - Jordan Creek by IHG

Hotels
•
Holiday Inn Express
8.5 (320 reviews)
240 Jordan Creek Parkway , West Des Moines , US
+1 515-223-4050

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
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Review Highlights

Pros:
Great location (near mall and restaurants)
Clean rooms
Comfortable beds
Friendly and helpful staff
Good/fabulous breakfast
Indoor pool available
Cons:
Pool not heated / too cold
Slow or delayed check-in
Billing issues (double charge, delayed refund)
Breakfast understaffed / unstocked at times
Occasional housekeeping lapses (dirty trash, unvacuumed carpet)

Categories

Cleanliness
9
Multiple reviewers described the hotel as very clean and comfortable, though there was at least one report of a dirty diaper in the bathroom trash and a carpet not being thoroughly vacuumed, indicating generally strong cleanliness with occasional housekeeping lapses.
Service
8
Staff were frequently described as amazing, friendly and knowledgeable, but there are notable operational issues: long check-in times, inconsistent training, and a reported double charge with delayed refund, producing mixed service impressions.
Location
10
Location is repeatedly praised (adjacent to the mall, restaurants, shops) and is consistently cited as a major positive across reviews.
Room Quality
9
Rooms are described as clean, comfortable, and with functional A/C; beds were noted as comfortable by several guests though one guest found beds less comfortable.
Amenities
7
Amenities are mixed: there is an indoor pool (a pro), but several guests complained it was not heated/too cold and there is no hot tub; amenities are present but not consistently meeting expectations.
Value for Money
7.5
Perceived as decent given location and comfort, but billing issues (double charge and delayed refund) and service inconsistencies reduce perceived value.
Food and Beverage
8
Breakfast received mostly positive remarks (fabulous/good/ok) but several reports noted it was frequently unstocked or short-staffed at times, creating inconsistency.
Overall Experience
9.5
Overall stays are described as great, comfortable, and clean with helpful staff and excellent location; negative points (pool temperature, check-in delays, billing, occasional housekeeping issues) temper but do not outweigh positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:44

Property Description

Luxurious Amenities
Indulge in the heated indoor pool and unwind in the on-site cocktail lounge. Enjoy complimentary WiFi throughout the property.

Comfortable Accommodations
Relax in rooms equipped with flat-screen TVs, work desks, and refrigerators. Suites offer additional conveniences like kitchenettes and tea/coffee makers.

Convenient Location
Located in West Des Moines, just a short drive from Des Moines and the airport. Start your day right with a delicious American breakfast and stay active at the on-site fitness center.

Book your stay at Holiday Inn Express & Suites - West Des Moines - Jordan Creek for a memorable and relaxing experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DSM

Location

Guest Reviews

8.5
Based on 320 reviews
Cleanliness: 9
Service: 8
Location: 10
Room Quality: 9
Amenities: 7
Value for Money: 7.5
Food and Beverage: 8
Overall Experience: 9.5
H
Hector • couple • us
10
2026-10-28 • via Nuitee
C
Charles W • couple • us
10
It was great. We both slept well. Very clean and quiet
Pros:

The breakfast was fabulous.

Cons:

no answer

2026-10-16 • via Nuitee
M
Mrsdewy • solo_traveller • us
8
2026-10-11 • via Nuitee
T
Theresa • solo_traveller • us
7
Pros:

My family enjoyed the location since it was just a hop skip and jump away from the mall and the staff was very courteous . We had a big crew in our suite so extra towels, pull out coverage, and other amenities were needed outside of what is normally needed.

Cons:

When we were going to wind down for the night we went to the pool which was colder than we could handle and the breakfast the next morning was consistently unstocked for a Monday morning

2026-09-13 • via Nuitee
K
Kelley • couple • us
10
2026-09-10 • via Nuitee
R
Robert • solo_traveller • us
9
2026-08-24 • via Nuitee
A
arron • family_with_children • us
4
We were checked in late, while we watched seven others checked in on time.
Pros:

The location being adjacent to the mall and restaurants was the best.

Cons:

The pool wasn’t heated, which is why we chose the hotel in the first place.

2026-08-18 • via Nuitee
C
Carrie • solo_traveller • us
7
Pros:

Location

Cons:

No hot tub

2026-08-18 • via Nuitee
B
Brianne • solo_traveller • us
9
Pros:

The staff was amazing, very friendly and helpful. The location is super nice being so close to some shops, food, ect.

Cons:

Beds aren't very comfortable.

2026-08-16 • via Nuitee
S
Susan • family_with_children • us
6
Beds were comfortable. Pool was good.
Pros:

Breakfast was ok. Short on Staff to keep it stocked.

Cons:

It took 45 minutes to check in!
There was a dirty diaper in the bathroom garbage can and the carpet wasn’t vacuumed thoroughly.

2026-08-03 • via Nuitee
J
Jerome • couple • us
9
Great stay, comfortable, and the a/c definitely worked amazingly due to the hot weather that weekend. I’ll be back.
Pros:

Location was great. And it was very clean and comfortable.

Cons:

We stayed during a youth baseball tournament weekend. A little busy with lots going on inside the building.

2026-07-20 • via Nuitee
S
Sara • extended_group • us
10
2026-07-13 • via Nuitee
S
Shane • couple • us
8
2026-07-06 • via Nuitee
E
Eliseo • family_with_children • us
3
Pros:

The location was good and nice that they had an indoor pool to use

Cons:

I got double charged at this hotel the staff needs better training. It’s been over a month and still haven’t recieved the money back.

2026-06-28 • via Nuitee
V
Valarie • extended_group • us
8
2026-06-19 • via Nuitee
B
Brenda • couple • us
9
Great location, comfortable bed and good breakfast
Pros:

It was clean and comfortable.
Staff were knowledgeable and friendly
Breakfast was good.

2026-05-25 • via Nuitee
M
Michael • solo_traveller • us
8
2026-05-21 • via Nuitee
E
Erin • couple • us
9
2026-05-18 • via Nuitee
B
Becky • solo_traveller • us
10
Pros:

Nice area and very nice rooms.

Cons:

Nothing. It was a very nice stay.

2026-05-15 • via Nuitee
S
Scott • couple • us
10
Excellent location,clean,quiet,friendly staff.
Pros:

Our room was ready early! They exceeded all of our expectations. We always stay here and will continue to do so for our weekend getaways. I believe the young man's name was Terrin that checked us in and is an amazing asset for this company. He is friendly, genuine and caring!

Cons:

No concerns at all.

2026-05-04 • via Nuitee