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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Dry cleaning
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Non-smoking throughout
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Street parking
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Shared lounge/TV area
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Minimarket on site
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Concierge service
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Wheelchair accessible
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Snack bar
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ATM/cash machine on site
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Heated pool
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Vending machine - drinks
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Indoor pool
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Toilet with grab rails
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Vending machine - snacks
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Water slide
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Airport shuttle (free)
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Sun loungers or beach chairs
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Airport drop off
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Airport pick up
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Mobile app for room service
Review Highlights
Categories
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Property Description
Convenient Location:
Located in Calgary, just a short distance from CrossIron Mills, Holiday Inn Hotel & Suites - Calgary Airport North offers easy access to shopping and entertainment.
Modern Amenities:
Enjoy a range of amenities including a fitness centre, indoor pool, hot tub, and on-site restaurant and bar for a comfortable and relaxing stay.
Exceptional Services:
Experience top-notch services such as free shuttle service, concierge assistance, and room service, making your stay at Holiday Inn Hotel & Suites - Calgary Airport North truly convenient.
Book now for a delightful stay at Holiday Inn Hotel & Suites - Calgary Airport North, an IHG Hotel, where comfort and convenience meet seamlessly.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
The pool and slide was amazing and also the space of the suite
The lady on the reception was rude
離機場近
連絡機場接機時電話等了約15分鐘才有人接，之後又等了快30分鐘沒人來接機。再次打電話等了超過15分鐘才有人接電話，告知那時才會安排人接機。前後等了超過一小時。
如果有機場接送服務, 不應該讓客人等那麼久。尤其電話都沒人接, 人手不足是一個很大的問題
大廳地上很多水
La chambre est très spacieuse et très bien insonorisée
Les lits sont confortables
La douche agréable
La piscine est très propre et le toboggan et le jacuzzi sont un super plus
Il y a une navette gratuite pour l'aéroport
Le petit déjeuner est bon mais j'ai vu mieux
The pool and the restaurant!
Everything was perfect thanks!
Room was clean. Free shuttle to the airport was good.
Air conditioner was loud.
Great stay held,onto our luggage no problem when we had a late flight. Food was good room was spacious and confortable
N/a
Gute Lage, sehr freundlicher shuttle service zum Airport.
The receptionist that welcomed us was not really welcoming. We were in touch with the same person several times, but never got any smile from that person. I definately expect a different behaviour when working in a recpetion and welcoming new clients. There is no 2nd chance for a first impression. That person made us not felt welcome in the hotel.
Location
The bathroom smelled like urine. It was clean but they need to use a deodorizer.
Liked the location & the beds
Our lights & outlets kept going off in the room multiple times. Also our pull out bed had no sheets, blankets or pillows for it. Usually all the Holiday Inns I go to they have everything in a closet or something. It was a nice hotel, just those things were an inconvenience.
My stay at Holiday Inn Express & Suites Calgary Airport Trail NE was one of the worst customer service experiences I have ever encountered.
My room had been fully prepaid through Booking.com. Upon arriving in Calgary, I discovered that I had lost my physical bank cards. Although I was able to provide valid photo identification and demonstrate access to sufficient funds via Apple Pay, the hotel maintained that a physical bank card was required to secure the CAD $150 deposit.
A kind fellow guest offered to pay the deposit on my behalf, which the hotel accepted. I was then issued a room key, leading me to reasonably believe that I had successfully checked in.
At approximately 10:30 p.m., I was suddenly informed that I had to leave the hotel. The explanation changed several times, leaving me confused and distressed. Staff later acknowledged that issuing my room key before completing all check-in requirements had been their mistake, yet I was the one forced to deal with the consequences.
The police were called and escorted me from the hotel to Calgary International Airport. The attending officers themselves questioned how the situation had been handled and could not understand why a guest who had already been issued a room key was being removed. As a solo female traveller in a foreign country, being left without accommodation late at night was frightening, humiliating, and entirely avoidable. I then spent almost 25 hours waiting at the airport until my flight home.
After returning to the UK, I contacted the hotel manager hoping for an explanation, an apology, or some form of accountability. Instead, my concerns were dismissed, and no meaningful action was taken. The lack of empathy shown after such a distressing experience was almost as disappointing as the incident itself.
I appreciate that hotels have policies regarding security deposits, but those policies should be applied consistently, fairly, and with common sense. Once I had been issued a room key, I had every reason to believe that I had been checked in correctly. The way this situation was handled fell far below the standard I would expect from an IHG property.
I would strongly encourage the hotel to review its procedures, staff training, and approach to customer care. No solo traveller should find themselves stranded late at night because of mistakes made by hotel staff.
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