Four Points Flex by Sheraton Osaka Umeda

Hotels
•
Marriott
8.4 (140 reviews)
1-10-3 Shibata, Kita-ku, Osaka, Osaka, 530-0012 , Osaka , JP
81-6-62927686

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Facilities

Newspapers in lobby (surcharge)
Free WiFi
24-hour front desk
Luggage storage
Designated smoking area
Elevator
Safe-deposit box at front desk
Computer station
Newspapers in lobby (surcharge)

Review Highlights

Pros:
Great location
Helpful staff
Clean rooms
Cons:
Noise from nearby train tracks
Small room size
Bathroom drainage issues

Categories

Cleanliness
7.68
While many reviews mention the cleanliness, there were some comments regarding odors and water drainage issues.
Service
8.65
Staff were noted as helpful and the service quality meets expectations for this hotel tier.
Location
9.19
Numerous reviews highlight the excellent location near transport links and dining options.
Room Quality
7.64
Rooms were mentioned as clean but small, affecting overall perception of quality.
Amenities
8.67
Standard amenities offered, enhancing the overall stay.
Value for Money
8.63
The pricing seems appropriate for the service and location provided.
Food and Beverage
8.18
Breakfast received positive mentions, although no detailed dining experience was shared.
Overall Experience
8.55
Guests enjoyed their stay, recommending it for its location and value.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:26

Property Description

Discover the perfect blend of comfort and convenience at Four Points Flex by Sheraton Osaka Umeda, your ideal getaway in the heart of Osaka.

Modern Guestrooms: Relax in one of our 220 spacious guestrooms, each equipped with refrigerators and flat-screen TVs, ensuring a comfortable stay with all the modern amenities you desire.

Dining & Connectivity: Enjoy a delicious meal at our onsite restaurant and stay connected with complimentary wireless internet throughout the property. A dedicated computer station is also available for your convenience.

Prime Location: Located just minutes from popular attractions like Grand Front Osaka Mall and Umeda Arts Theater, you’ll find shopping, dining, and entertainment right at your doorstep.

Experience the best of Osaka and secure your stay at Four Points Flex by Sheraton Osaka Umeda today!

Important information:

  • Up to 2 children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ITM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Noise policy

    Noise-free rooms not guaranteed

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.4
Based on 140 reviews
Cleanliness: 7.68
Service: 8.65
Location: 9.19
Room Quality: 7.64
Amenities: 8.67
Value for Money: 8.63
Food and Beverage: 8.18
Overall Experience: 8.55
S
Serafin • family_with_children • us
8
2026-07-12 • via Nuitee
K
Kiran • couple • in
8
Very opt place for downtown living closer to station, food mall
Pros:

Good location in downtown around eateries and stations makes it a very good location. Staff are courteous and provide good assistance

Cons:

Nothing in particular

2026-07-11 • via Nuitee
T
Tsuneko • solo_traveller • us
10
2026-07-10 • via Nuitee
M
Maria • solo_traveller • ru
8
2026-07-09 • via Nuitee
M
MASAAKI • solo_traveller • jp
5
2026-07-08 • via Nuitee
Y
Yuu • solo_traveller • jp
9
2026-07-08 • via Nuitee
M
MIDORI • couple • jp
8
良かった
Pros:

駅から近い

2026-07-07 • via Nuitee
H
HIROSUMI • solo_traveller • jp
8
快適に過ごせました。
Pros:

駅に近く、安価で、部屋も清潔だった。

2026-07-07 • via Nuitee
C
Claudio • solo_traveller • br
10
2026-07-07 • via Nuitee
C
Chie • solo_traveller • jp
10
2026-07-06 • via Nuitee
恵津子 • solo_traveller • jp
7
梅田駅はやっぱりわかりにくい！
Pros:

梅田芸術劇場に行くために選びましたが想像以上に近かった。

Cons:

飲屋街の近くなので、そういうのが嫌いな方は避けた方がいいのでは?私は平気でしたが？

2026-07-05 • via Nuitee
L
Luciana • couple • br
9
Muito boa localização, restaurantes nas proximidades, assim como shoppings e lojas
Pros:

Onsen

2026-07-03 • via Nuitee
V
Vladimir Svetlakov • extended_group • ru
10
2026-07-03 • via Nuitee
V
Vladimir Svetlakov • extended_group • ru
10
2026-07-03 • via Nuitee
E
Elena • couple • it
7
Normale
Pros:

La posizione strategica e la pulizia.

Cons:

Camere claustrofobiche con un lavandino che sembra quello degli aerei, un solo ascensore funzionante… insomma si può migliorare

2026-07-02 • via Nuitee
M
MASAKI • family_with_children • my
8
2026-07-02 • via Nuitee
K
KOSUKE • couple • jp
6
2026-07-01 • via Nuitee
V
Venkatesh Murugan • family_with_children • hk
5
Shocking staff and service. Not sure how this is Sheraton hotel even considering the price
Pros:

Location and price.

Cons:

The staff are quite bad. The hotel had a fire and they gave us changed rooms to a higher floor, but didn't tell us WiFi in our floor wasn't working. We spent 3 days without WiFi. When my family member worked with his laptop in the hotel lobby to connect to WiFi they kicked him out around 12 am.
When we tried to get out luggage from the cloakroom around 6 30 am, no one answered for 15 minutes. When we got in ourselves to get our luggage to not miss our flight, some staff started yelling that we were trespassing.

This is not what I expect from a Sheraton hotel

2026-07-01 • via Nuitee
M
MASAAKI • solo_traveller • jp
9
2026-07-01 • via Nuitee
N
Nena Laura • solo_traveller • ph
8
2026-07-01 • via Nuitee