Four Points Flex by Sheraton Osaka Umeda

Hotels
•
Marriott
8.4 (140 reviews)
1-10-3 Shibata, Kita-ku, Osaka, Osaka, 530-0012 , Osaka , JP
81-6-62927686

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Facilities

Newspapers in lobby (surcharge)
Free WiFi
24-hour front desk
Luggage storage
Designated smoking area
Elevator
Safe-deposit box at front desk
Computer station
Newspapers in lobby (surcharge)

Review Highlights

Pros:
Great location
Helpful staff
Clean rooms
Cons:
Noise from nearby train tracks
Small room size
Bathroom drainage issues

Categories

Cleanliness
7.68
While many reviews mention the cleanliness, there were some comments regarding odors and water drainage issues.
Service
8.65
Staff were noted as helpful and the service quality meets expectations for this hotel tier.
Location
9.19
Numerous reviews highlight the excellent location near transport links and dining options.
Room Quality
7.64
Rooms were mentioned as clean but small, affecting overall perception of quality.
Amenities
8.67
Standard amenities offered, enhancing the overall stay.
Value for Money
8.63
The pricing seems appropriate for the service and location provided.
Food and Beverage
8.18
Breakfast received positive mentions, although no detailed dining experience was shared.
Overall Experience
8.55
Guests enjoyed their stay, recommending it for its location and value.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:26

Property Description

Discover the perfect blend of comfort and convenience at Four Points Flex by Sheraton Osaka Umeda, your ideal getaway in the heart of Osaka.

Modern Guestrooms: Relax in one of our 220 spacious guestrooms, each equipped with refrigerators and flat-screen TVs, ensuring a comfortable stay with all the modern amenities you desire.

Dining & Connectivity: Enjoy a delicious meal at our onsite restaurant and stay connected with complimentary wireless internet throughout the property. A dedicated computer station is also available for your convenience.

Prime Location: Located just minutes from popular attractions like Grand Front Osaka Mall and Umeda Arts Theater, you’ll find shopping, dining, and entertainment right at your doorstep.

Experience the best of Osaka and secure your stay at Four Points Flex by Sheraton Osaka Umeda today!

Important information:

  • Up to 2 children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ITM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Noise policy

    Noise-free rooms not guaranteed

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.4
Based on 140 reviews
Cleanliness: 7.68
Service: 8.65
Location: 9.19
Room Quality: 7.64
Amenities: 8.67
Value for Money: 8.63
Food and Beverage: 8.18
Overall Experience: 8.55
M
Michael
10
Pros:

nice clean room and staff spoke bit of english made it easy to check in

2025-10-12 • via Nuitee
K
KAZUO
2
Pros:

1階のエレベーターから自動販売機やランドリーがある通路にダンボールが置いてあり3泊4日の間片付けられず通路の半分が通れない事態。
1階のやよい軒で朝食を食べた際に添付の写真に記載されている納豆定食を見たので、翌朝フロントで申し込んだところ「扱っていない」と言われたがこれは詐欺だと感じた。
フロントや清掃係は良くやっているがマネジメントが仕事をしていないと感じた。
温水トイレも日本製でない韓国製のレベルの低い製品を備えており、ガッカリした。
シェラトンの名前を信じて利用したが、二度と泊まりたくない。

2025-10-09 • via Nuitee
A
Ayano • partner
10
Pros:

近くに駅があり 、大阪駅や梅田まで行かずに 新大阪駅へアクセスできるため、ホテルまでの行きと 新大阪までの帰り道が スーツケースを持って歩くため 人混みが少なく非常に便利です。
大阪なら ここが一番です

2025-10-08 • via Nuitee
M
MITSUYO
8
Pros:

駅からも比較的近く、コンビニも近くにあり便利でした。

2025-10-06 • via Nuitee
H
HIROKI
6
Pros:

可もなく不可もなくの普通のホテルでした

2025-10-05 • via Nuitee
P
Patricia
10
Pros:

Everything was near by which was great, I recommend these hotel to anyone

2025-10-03 • via Nuitee
R
rachel
8
Pros:

Great customer service and very clean and neat hotel
rooms!

2025-10-03 • via Nuitee
K
Ka Shing
10
Pros:

Clean room, good size, excellent location.

2025-10-02 • via Nuitee
H
Hisa
8
Pros:

駅には近く便利

2025-10-01 • via Nuitee
C
carl • partner
10
Pros:

close to everything around umeda

2025-09-28 • via Nuitee
S
Sapna • family
6
Pros:

I wish the room had a cupboard or some storage space.

2025-09-25 • via Nuitee
K
KANAKO
6
Pros:

立地はとても良い。

2025-09-23 • via Nuitee
C
Cristina Gabriela • family_with_children
10
Pros:

I loved how close it was to everything. I was able to walk to the train station and to the pharmacy. it was great!!

2025-09-17 • via Nuitee
H
Hui Xian Rachel • family
10
Pros:

Location was very convenient to many train lines. Front desk was very helpful and hospitable, going the extra mile to help us in some queries. Rooms were comfortable and provided sufficiently for rest and respite. Bathrooms were well equipped. Bed and pillows were sufficiently comfy, best hotel sleep I have had in a while. Temperature settings all managed well too. The added bonus for me was the clothing spray provided which was a great help. Having a cold/hot water dispenser at the lobby of rooms was excellent. Simple facilities on ground floor (with a vending machine, microwave and laundry machines) were great.
Would definitely return!

2025-09-17 • via Nuitee
S
Shizue
6
Pros:

電車の音が気になりました

2025-09-16 • via Nuitee
P
PEI LING
8
Pros:

基本上都算不錯，只是馬桶&洗臉台小了一點，基本上都還蠻不錯的。

2025-09-16 • via Nuitee
K
Kumiko
8
便利
Pros:

丁寧な対応のスタッフでした。駅が近くて便利で良かったです。

2025-09-15 • via Nuitee
なおこ • friends
10
Pros:

ホテルがシンプルで洗練されていて良かったです！氷がなかったのが残念でした。電車の音も気にならなかったし静かでした。

2025-09-06 • via Nuitee
T
Tsrong-Yi
10
Pros:

Awesome place to stay. Will definitely stay there again.

2025-08-25 • via Nuitee
?
?? • family
10
Pros:

駅から徒歩、すぐ近くに飲食店も豊富で立地条件が最高です。お部屋も清潔でした。

2025-08-12 • via Nuitee