Tru by Hilton Garland Richardson

Hotels
•
Tru by Hilton
8.2 (651 reviews)
5055 N President George Bush Hwy , Garland , us

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean
Staff helpful
Location convenient
Cons:
Cleanliness issues
Inadequate amenities
Poor food quality

Categories

Cleanliness
8.03
Several reviews mentioned cleanliness issues such as cockroaches and less clean conditions this year.
Service
9
Positive mentions of helpful staff and attempts to accommodate guests, despite some issues.
Location
9.04
Location praised in reviews as convenient for events and accessible.
Room Quality
7.99
Reviews indicated problems with room maintenance and comfort.
Amenities
7.52
Pool and hot tub not functioning, dissatisfaction with food options.
Value for Money
8.48
Value is perceived positively despite some drawbacks, as guests pointed to reasonable rates.
Food and Beverage
7.03
Negative feedback on breakfast quality and variety.
Overall Experience
8.5
Mixed experiences noted, with some guests expressing dissatisfaction but still acknowledging positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:26

Property Description

Convenient Location
Located just 11 km from Historic Downtown Plano, Tru by Hilton Garland Richardson offers a prime location for both leisure and business travelers.

Modern Amenities
Enjoy a comfortable stay with air-conditioned rooms, free WiFi, and a fitness centre. The hotel also boasts an indoor pool, hot tub, and a 24-hour front desk for your convenience.

Entertainment Options
Unwind after a long day by playing billiards at the accommodation. With nearby attractions like Gerald J. Ford Stadium and Mockingbird Station, there's always something to explore during your stay.

Experience comfort and convenience at Tru by Hilton Garland Richardson. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 AM
Airport code: DFW

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.2
Based on 651 reviews
Cleanliness: 8.03
Service: 9
Location: 9.04
Room Quality: 7.99
Amenities: 7.52
Value for Money: 8.48
Food and Beverage: 7.03
Overall Experience: 8.5
B
Brittanee • family_with_children • us
10
Worth the money not to expensive and great customer service.
Pros:

The front desk is always nice and friendly.

Cons:

It’s one of the cleaner ones especially for a quick stay.

2026-07-18 • via Nuitee
C
Cassie • extended_group • us
5
We had water leaking from the light in the ceiling of the shower. Not able to shower because of that, didn’t find out un
2026-07-18 • via Nuitee
K
Karin • solo_traveller • us
9
2026-07-07 • via Nuitee
D
David • couple • us
9
2026-07-07 • via Nuitee
G
Gonzales • solo_traveller • us
7
2026-07-05 • via Nuitee
L
Luz • couple • us
10
2026-06-30 • via Nuitee
A
Amy • solo_traveller • us
5
Pros:

It was ok but I had better

Cons:

They changed me for 3 and I did cancel one I had proof he said I did not

2026-06-26 • via Nuitee
K
Kaila • couple • us
8
2026-06-25 • via Nuitee
A
AydenWinters • Family • Houston, Texas
10
Another Wonderful Stay!
Pros:

We've been here before. It's an awesome hotel at a great price. The rooms are basic, and clean. Sure, there aren't a lot of extras, but if you're just in for 1 night or a couple days, it's a perfect stay. The staff is kind; the halls are quiet. The hotel is close enough to the highway to be convenient, but not too noisy. Wonderful vibes, lots of close food, friendly staff. What more do you need?

2026-06-24 • via Tripadvisor
B
Brenda • family_with_children • us
10
We was very happy will stay here again
Pros:

It was very clean

2026-06-22 • via Nuitee
S
Shaqueida • couple • us
10
2026-06-17 • via Nuitee
J
James • solo_traveller • us
7
it was fine
Cons:

you need slow closing toilet seats. they are not expensive. no cost difference from the slammers you currently use.

2026-06-14 • via Nuitee
M
Maria • family_with_children • us
7
Comfortable
Pros:

My kids were able to play a game or few of pool while we waited for our room and later during our stay.

Cons:

Had to wait for almost an hour to get our room after driving for 7 hours

2026-06-09 • via Nuitee
A
Aliya • couple • us
4
Pros:

Location

Cons:

Over booked my room and was put a small noisy area across from pool and next to conference. Screaming clients running back and forth up and down hall. We had to leave to get peace. Breakfast lacking and no non pork options for guest.

2026-06-08 • via Nuitee
S
Sarah • family_with_children • us
5
It’s fine.
Pros:

Room was very clean. Ice machine and refillable water station were nice. Good WiFi. The front desk employee Cassandra was really nice & helpful when we checked in. Housekeeping staff was very nice as well.

Cons:

Beds were not comfortable. Shower door wouldn’t stay closed unless we used a wash cloth as a stopper. One employee I spoke to on the phone with questions was rude, I think her name was Sabrina. She didn’t really answer my questions and hung up on me without even asking if there was anything else I needed or even saying goodbye.

2026-06-07 • via Nuitee
M
Mariah • couple • us
10
2026-06-04 • via Nuitee
J
Jack • solo_traveller • us
8
Pros:

Great location and comfortable bed.

2026-06-02 • via Nuitee
A
Alvino • solo_traveller • us
10
2026-06-01 • via Nuitee
L
Luz • couple • us
10
2026-05-29 • via Nuitee
T
Tobias • extended_group • us
7
Pros:

It has a nice location and the staff were very nice

Cons:

Being from Minnesota, we were in town for a graduation and were looking forward to the hot tub and pool but they were closed the whole time. Very disappointing. And our bathroom tiles were falling off the wall and two or three tiles on the floor were loose. The toilet took two to three flushes for anything to go down. Kinda irritating. And having the cleaning room just down the hallway banging shut over and over after we drove fifteen hours was disappointing but I understand.

2026-05-23 • via Nuitee