Tru by Hilton Garland Richardson

Hotels
•
Tru by Hilton
8.2 (596 reviews)
5055 N President George Bush Hwy , Garland , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Lift / Elevator
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean
Staff helpful
Location convenient
Cons:
Cleanliness issues
Inadequate amenities
Poor food quality

Categories

Cleanliness
8.03
Several reviews mentioned cleanliness issues such as cockroaches and less clean conditions this year.
Service
9
Positive mentions of helpful staff and attempts to accommodate guests, despite some issues.
Location
9.04
Location praised in reviews as convenient for events and accessible.
Room Quality
7.99
Reviews indicated problems with room maintenance and comfort.
Amenities
7.52
Pool and hot tub not functioning, dissatisfaction with food options.
Value for Money
8.48
Value is perceived positively despite some drawbacks, as guests pointed to reasonable rates.
Food and Beverage
7.03
Negative feedback on breakfast quality and variety.
Overall Experience
8.5
Mixed experiences noted, with some guests expressing dissatisfaction but still acknowledging positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:26

Property Description

Convenient Location
Located just 11 km from Historic Downtown Plano, Tru by Hilton Garland Richardson offers a prime location for both leisure and business travelers.

Modern Amenities
Enjoy a comfortable stay with air-conditioned rooms, free WiFi, and a fitness centre. The hotel also boasts an indoor pool, hot tub, and a 24-hour front desk for your convenience.

Entertainment Options
Unwind after a long day by playing billiards at the accommodation. With nearby attractions like Gerald J. Ford Stadium and Mockingbird Station, there's always something to explore during your stay.

Experience comfort and convenience at Tru by Hilton Garland Richardson. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 AM
Airport code: DFW

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.2
Based on 596 reviews
Cleanliness: 8.03
Service: 9
Location: 9.04
Room Quality: 7.99
Amenities: 7.52
Value for Money: 8.48
Food and Beverage: 7.03
Overall Experience: 8.5
A
Alia • couple • us
9
2026-02-12 • via Nuitee
J
Janelle • couple • us
9
I was there for my niece's 34th birthday party it was a good stay
Pros:

The breakfast was great and I was thankful to know they served chicken sausage because I don't eat pork so that was a plus

Cons:

The price could have been a bit more competitive for me being a Hilton honors member

2026-02-10 • via Nuitee
H
Hugo • couple • us
10
2026-01-30 • via Nuitee
P
Pickrell • couple • us
10
Will definitely stay again.
Pros:

Bkfst was great. Quite and great communication.

2026-01-29 • via Nuitee
R
Robert • couple • mx
8
Pros:

Location and friendly staff.

Cons:

Bathroom waste falling apart.
Shower door handles falling off.
Floorboards were loose.
Foot rest in the shower was dangling.

2026-01-23 • via Nuitee
M
Michelle • family_with_children • us
2
Broken down rooms
Pros:

Staff was nice

Cons:

Never was able to have breakfast because they didn’t open early enough. Hot tub was closed. Room looked like it was falling apart with cockroaches. Broken shower doors, mold, toilet was dirty upon arrival, I wouldn’t stay here again.

2026-01-20 • via Nuitee
M
Marques • couple • us
7
2026-01-19 • via Nuitee
R
Russell • family_with_children • us
5
2026-01-19 • via Nuitee
M
Melissa • couple • us
10
2026-01-19 • via Nuitee
T
TANYA • solo_traveller • us
9
2026-01-19 • via Nuitee
C
Chelsea • family_with_children • us
8
2026-01-19 • via Nuitee
D
DON • couple • us
4
Pros:

I like the location very much.

Cons:

I didn't like the room needs an upgrade.

2026-01-19 • via Nuitee
R
Rackard • family_with_children • us
8
2026-01-17 • via Nuitee
H
Hugo • couple • us
10
2026-01-17 • via Nuitee
R
Ruth • couple • us
3
Would not stay there again despite good loc.
Pros:

Location, people and support

Cons:

I’m almost certain, my bed had bed bugs. I was bit all over in clusters

2026-01-16 • via Nuitee
G
Gereneicia • couple • us
10
2026-01-12 • via Nuitee
M
Melody • family_with_children • us
4
Very disappointing because we only booked for the use of the Jacuzzi yet it was NOT available! This is an amenity we sho
Pros:

The rooms were fairly cleaned.

Cons:

This property NEVER has a working Jacuzzi! The Jacuzzi was the ONLY reason we Booked TWO rooms. It was a birthday gift. We've Booked two times before and the Jacuzzi was supposedly NOT working. Different times of the year (Spring, Summer and now Winter)! This is NOT what we expected from any property associated to the "Hilton" name.

2026-01-10 • via Nuitee
A
Ashlee • couple • us
10
2026-01-06 • via Nuitee
J
Jamie • couple • us
9
Good location and felt like a good neighborhood
Pros:

Location was great. The beds was comfortable

Cons:

The breakfast and our 1st room the TV wasn't working

2026-01-04 • via Nuitee
H
Hugo • couple • us
10
2026-01-03 • via Nuitee