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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Garden
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Car hire
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Dry cleaning
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Breakfast in the room
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Massage services
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Spa/wellness center
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Non-smoking throughout
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Parking garage
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Concierge service
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Wheelchair accessible
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Heated pool
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Electric vehicle charging station
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Indoor pool
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Toilet with grab rails
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Higher level toilet
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Emergency cord in bathroom
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Hot spring bath
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Sun loungers or beach chairs
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Wine/champagne
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Coffee Shop on site
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Fruits
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Spa/wellness center services
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Steam room
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Beauty Services
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Fitness/spa locker rooms
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Yoga classes
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Manicure
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Pedicure
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Personal trainer
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Fire extinguishers
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Smoke alarms
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CCTV outside property
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CCTV in common areas
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24-hour security
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Security alarm
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Key card access
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Happy hour
Review Highlights
Categories
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Property Description
Luxurious Amenities
Experience luxury at its finest with air-conditioned rooms featuring a hot tub, free WiFi, and stunning city views. Relax in style with a flat-screen TV, minibar, and coffee machine in every room.
Dining Excellence
Indulge in a culinary journey with 2 restaurants to choose from, including the URBAN Café & Lounge and La Scala Italian Restaurant. Start your day right with continental and buffet breakfast options available each morning.
Fitness and Leisure
Stay active during your stay with a 24-hour fitness centre at your disposal. Unwind after a long day of exploring the city with a refreshing drink at the bar.
Book now at The Sukhothai Shanghai for a truly unforgettable experience.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Parking
Public parking is possible on site (reservation is not needed) and charges may be applicable.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
Children from 12 years old to 17 years old stay for CNY 400 per person per night when using an existing bed.
People 12 years old and over stay for CNY 467 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Be warned if traveling with children. We booked a room for 3 guests — a married couple and our 12-year-old daughter — and the reservation clearly reflected all 3 guests from the start. Upon arrival, the hotel refused to provide a rollaway bed or any additional sleeping arrangement unless we paid an additional $500 USD — on top of our $350/night rate. Every other hotel we have stayed at in China accommodated this request at no charge. We escalated to front desk, called down, and had our travel provider call on our behalf. The hotel would not budge. For a property that markets itself on personalized luxury service, this was a significant disappointment and frankly a misrepresentation of what a 3-guest booking implies. Families should be aware before booking.
Location was great, easy to get to and nice area
Central location and I enjoyed the sauna
Nothing
location is great and team is super helpful
This is a customer oriented hotel and the best service provider. Rooms are very comfortable and clean, staffers are extremely friendly and helpful, and the management is making sure that each and every services are satisfied. This is the best money can buy 5 star hotel! Thanks for your best service!
First all, you can’t take a hot shower without triggering the fire alarm. Therefore, my wife and I had to take cold showers the entire stay…. Also, was denied upgrades as a diamond member while other diamond member check in the same time got their upgrades. They stated oh you don’t have to wait for the standard room… felt a bit racially profiled. We did not have much interaction with the staffs afterward.
Realised I left my phone in restaurant at 5am! Front desk “Jason” was extremely helpful. Called the restaurant, called a cab and even lent me ¥100 personally… I found my phone in the morning. Everyone at the Frontdesk was attentive and wonderful.
The rooms and amenities and the hotel are excellent quality. The daily breakfast is delicious, and all staff are courteous and professional. Unfortunately our stay was not a fully positive experience due to being given incorrect information at check in. We were told (multiple times) during check in that laundry, among other things, was included in our package. This is not a service we totally use but since it was included, we sent a bag to be washed after a few days stay. At check out we were charged hundreds of dollars for the laundry and offered no apology for the mix up. I don’t think the check out agents even believed us that we had been told it was included, so we left feeling gaslit on top of being overcharged. So far, we have yet to receive any apology or even acknowledgement from the hotel. I would normally read a review like this and assume the person writing it has misheard, but my companion and I both remember the conversation clearly and I encourage the hotel to check security footage from the desk if they have it. This one piece of misinformation was a very expensive mistake, and though the mistake was theirs, the consequence is on us.
Breakfast was good and location is very good
Personally the bathroom floor and walls were all black which i find a little dark for my taste.
Great location and nice interior
Room smelt of cigarettes
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