The Sukhothai Shanghai

Overall, I was generally satisfied with the facilities and experience provided by the hotel. The customer service prior to my arrival was fantastic, and the staff were extremely helpful with restaurant bookings and arranging bike hire. I truly appreciate their assistance and hospitality. The hotel’s location is excellent, and the wellness facilities, including the steam room, sauna, and swimming pool, were a great addition to the stay.

The location was peaceful while being central. Our room was on the higher floor. The bed was very comfortable, the shower and bed were great. We enjoyed having a coffee in the room before partaking into the wonderful breakfast.

This hotel offers an excellent location, making it easy to explore nearby attractions, restaurants, and transport options.

Sehr modernes, tolles Hotel. Die Zimmer sind wunderschön eingerichtet, sie werden zweimal am Tag gereinigt bzw. die Betten gemacht.
Das Resterant mit den Michelin-Sternen hat die Auszeichnung wirklich verdient.

Big rooms , clean , comfortable sleep. The hotel is next to tai Koo li mall which has plenty of eating options . We liked the location . There is big gym and indoor pool.

great location but room quality not up to standard - several things in the room are broken (shower water, make-up mirror), and pillows too soft

Great hotel and fantastic location among the Shanghai city. It’s connected with the mall and it’s very convenient to buy everything.

I love the Sukhothai vibe - a beautiful sense of Asian modern minimalism with extraordinary five-star pool, sauna and wellness services. The spacious rooms are beautifully appointed with chic soft furnishings, generous layout, desk and seating areas, generous wardrobe space and storage (hallelujah) wonderful bathrooms with separate WC, deep soaking tub and luxurious oversized shower. Housekeeping services are top notch with traditional tea at turndown and the concierge experience was above and beyond. The spa has dyson hairdryers and other amenities so you can dress up after a session in the steam room. We slept so well here and enjoyed the brilliant porte cochere access for all our sightseeing and adventures in the city and the deluxe shopping precinct for fresh juices, excellent coffee and all the designers (if you are into that) are on your doorstep. The clientele here is very international and uber cool - the lobby is a united nations of interesting global travellers and super stylish locals. Such a great hotel brand!

地点

Camera spaziosa e dotata di tutti i comfort, molto silenziosa. Ottima posizione a pochi metri da un ingresso della metropolitana in una zona tranquilla

Todo está muy bien
Nada
Todo era perfecto

As a Titanium member, I arrived at approximately 5:00 PM, only to be told that my room was not yet ready. Despite having already completed check-in, I was asked to wait over twenty minutes. There was no warm welcome, and the front desk did not offer an apology initially. I was directed to wait in the lobby, but the seating area was extremely limited and already occupied by several other guests. Traveling alone with two young children, I received no assistance or acknowledgment from the hotel regarding a more suitable place to wait. It was only after I suggested the bar area that we were able to sit somewhat comfortably—on the outdoor terrace. To the hotel’s credit, the room itself was quite nice and clean.

The more disappointing experience occurred the following morning, when I went to the reception desk to add breakfast and kindly request a late checkout—a published benefit for Titanium members. Without any attempt to accommodate, the receptionist immediately declined. He then called his manager, and while speaking on the phone, he began laughing and chuckling as he explained to the manager that “this guest” was requesting a late checkout. He may have assumed I did not understand Mandarin, but I understood enough to recognize the lack of professionalism. I calmly reminded him that as a Titanium member, I was hoping the hotel would at least make an effort to accommodate my family’s needs. Only after I raised my voice—prompted by his dismissive and mocking tone—did the situation change. I pointed out that it was unprofessional and disrespectful to laugh at a guest’s reasonable request, especially given that I had already waited past 5:00 PM for my room the previous evening. Only then did another receptionist step in and offer a 3:00 PM late checkout.

To add to the frustration, my room key stopped working by 2:00 PM. For a five-star property, and especially as a first-time guest at this brand, I expected a vastly different standard of service—one that reflects genuine care, professionalism, and respect for loyalty members. Unfortunately, my experience fell far short of that expectation.

Top class hotel, well located in Shanghai. Lovely large rooms, well finished. The Executive King rooms have the most enormous beds!

Chambre très spacieuse, grande piscine idéale pour nager, petit-déjeuner exceptionnel.

Great swimming pool and associated facilities.