The Eccleston Hotel; BW Signature Collection

Hotels
BW Signature Collection by Best Western
8.6 (825 reviews)
156 Prescot Road , Saint Helens , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Good location
Cons:
Cleanliness issues
Noise disturbances
Bathroom maintenance

Categories

Cleanliness
7.86
Several reviews indicated that the rooms had cleanliness issues and were not properly maintained.
Service
9.33
Reviewers praised the staff for being helpful and attentive, particularly during difficult times.
Location
8.87
Guests noted the convenient location and accessibility, contributing to a positive experience.
Room Quality
8.32
Rooms were described as spacious and comfortable, although some cleanliness issues were noted.
Amenities
8.85
The hotel offers a variety of amenities, including a nice restaurant and bar.
Value for Money
8.31
Overall value was positively reviewed, though some guests felt things could be improved.
Food and Beverage
8.36
Food was generally well-received, with some exceptions noted for certain breakfasts.
Overall Experience
8.93
Generally positive experiences were reported, with a few notable areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:21

Property Description

Luxurious Accommodation:
Experience a stay at The Eccleston Hotel; BW Signature Collection in Saint Helens, where luxury meets comfort. Indulge in elegantly designed rooms with modern amenities, including a flat-screen TV and a kettle for your convenience.

Convenient Location:
Situated just 700 meters from Knowsley Road and 1.3 km from St Helens Rugby Ground, our hotel offers a prime location for sports enthusiasts and travelers alike. Additionally, with John Lennon Airport only 14 km away, your journey to and from the hotel is made effortless.

On-Site Bar:
Unwind and socialize at our on-site bar, the perfect place to relax after a day of exploring the city or attending events. Enjoy a refreshing drink in a cozy atmosphere before retiring to your comfortable room.

Book your stay at The Eccleston Hotel; BW Signature Collection now for a luxurious and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 16 years old stay for £10 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 825 reviews
Cleanliness: 7.86
Service: 9.33
Location: 8.87
Room Quality: 8.32
Amenities: 8.85
Value for Money: 8.31
Food and Beverage: 8.36
Overall Experience: 8.93
A
Arina couple lu
6
Pros:

The staff

Cons:

Room n*7 was not good. Outside was a really light lamp that was on all night long. And in general if was to hot and no fan or AC

2026-07-16 via Nuitee
N
Najahatu couple gb
7
Good. Would recommend
Pros:

Modern room and bathroom.
Lovely staff

Cons:

Would be nice to provide some water for guests.

2026-07-16 via Nuitee
B
Bunoaica solo_traveller gb
7
Pros:

Very clean. The staff friendly.

Cons:

We stay to room no 4, one of the window the close sistem was broken, you can not close the window. For this reason, during the night sleep was very noise from outside. I get to sleep very hard, almost in the morning when was less noise.

2026-07-14 via Nuitee
S
Shaun couple gb
10
Pros:

Very friendly staff. Really clean and quiet in room.
Food was excellent and wait times were short.
Would definitely recommend.

Cons:

Nothing to complain about. 10/10.
Thank you.

2026-07-11 via Nuitee
J
James couple gb
7
Worth the money and perfectly serviceable.
Pros:

Character property, good location, plenty of parking.

Cons:

Bathroom could have done with being modernised and refurbed.

2026-07-07 via Nuitee
D
David solo_traveller gb
10
2026-07-04 via Nuitee
A
Anne solo_traveller nz
10
Amazing friendly staff great food and ideally located
Pros:

The location was ideal. It was clean. Easily located for travel

Cons:

Minor issue but the shower is tiny. I’m very slim but could only just fit in it.

2026-07-03 via Nuitee
M
Mitrofan couple gb
10
2026-06-29 via Nuitee
M
Mark Fole solo_traveller gb
8
Pros:

Plenty of parking. Descent size room good bar and restaurant on site. 2 x outside sitting area's.

2026-06-28 via Nuitee
K
Kirsty couple gb
9
Great place if not wanting to stay in Liverpool itself
Pros:

Great food, location and staff

Cons:

Bed was a little lumpy and the room was exceptionally hot

2026-06-28 via Nuitee
S
Sharon couple gb
8
2026-06-26 via Nuitee
A
Andrea solo_traveller gb
8
Good value for money, nice comfy room.
Pros:

Spacious room, perfect location for my needs.

Cons:

I stayed during a heatwave so with no aircon the room was very warm, but there was a small table fan in the room so that helped a little.

2026-06-26 via Nuitee
J
Jackie couple gb
8
Good location and value for money, the staff were very obliging and helpful when we were stuck in traffic. It was good t
Pros:

Well located and good value for money

Cons:

The bathroom in our room was quite small

2026-06-24 via Nuitee
S
Sarah couple gb
9
2026-06-21 via Nuitee
G
Gary solo_traveller gb
5
Pros:

The room was small and the bathroom smelled like a fishpond. The staff were helpful and pleasant. Good location but definitely not 4 star.

Cons:

The smelly bathroom no hot water on my last morning

2026-06-21 via Nuitee
F
Fiona solo_traveller gb
8
2026-06-21 via Nuitee
A
Aiden solo_traveller gb
9
2026-06-12 via Nuitee
A
Adele couple gb
8
Pros:

Spacious

Cons:

Music below having to squeeze through customers to get to are stairs for the room

2026-06-09 via Nuitee
C
Chrissie solo_traveller gb
5
2026-06-09 via Nuitee
R
Rabar solo_traveller gb
4
2026-06-07 via Nuitee