The Eccleston Hotel; BW Signature Collection

Hotels
•
BW Signature Collection by Best Western
8.6 (796 reviews)
156 Prescot Road , Saint Helens , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Soundproof rooms
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Good location
Cons:
Cleanliness issues
Noise disturbances
Bathroom maintenance

Categories

Cleanliness
7.86
Several reviews indicated that the rooms had cleanliness issues and were not properly maintained.
Service
9.33
Reviewers praised the staff for being helpful and attentive, particularly during difficult times.
Location
8.87
Guests noted the convenient location and accessibility, contributing to a positive experience.
Room Quality
8.32
Rooms were described as spacious and comfortable, although some cleanliness issues were noted.
Amenities
8.85
The hotel offers a variety of amenities, including a nice restaurant and bar.
Value for Money
8.31
Overall value was positively reviewed, though some guests felt things could be improved.
Food and Beverage
8.36
Food was generally well-received, with some exceptions noted for certain breakfasts.
Overall Experience
8.93
Generally positive experiences were reported, with a few notable areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:21

Property Description

Luxurious Accommodation:
Experience a stay at The Eccleston Hotel; BW Signature Collection in Saint Helens, where luxury meets comfort. Indulge in elegantly designed rooms with modern amenities, including a flat-screen TV and a kettle for your convenience.

Convenient Location:
Situated just 700 meters from Knowsley Road and 1.3 km from St Helens Rugby Ground, our hotel offers a prime location for sports enthusiasts and travelers alike. Additionally, with John Lennon Airport only 14 km away, your journey to and from the hotel is made effortless.

On-Site Bar:
Unwind and socialize at our on-site bar, the perfect place to relax after a day of exploring the city or attending events. Enjoy a refreshing drink in a cozy atmosphere before retiring to your comfortable room.

Book your stay at The Eccleston Hotel; BW Signature Collection now for a luxurious and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 16 years old stay for £10 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 796 reviews
Cleanliness: 7.86
Service: 9.33
Location: 8.87
Room Quality: 8.32
Amenities: 8.85
Value for Money: 8.31
Food and Beverage: 8.36
Overall Experience: 8.93
M
Mcdermott • solo_traveller • gb
9
2026-05-13 • via Nuitee
M
Mcdermott • solo_traveller • gb
9
2026-05-13 • via Nuitee
K
Kerri • couple • gb
7
Excellent staff and dining experience
Pros:

Excellent staff, very friendly and attentive. Breakfast from the menu was also excellent and we dined one evening too.

Cons:

We had a room at the back above the outside seating area which was slightly bigger so it was nice, however on a weekend above functions it was very noisy.

The towels need replacing - ours had holes in them which was a shame as everything else in the room was great.

2026-05-11 • via Nuitee
F
Fatouma • solo_traveller • gb
9
Lovely place to stay!
Pros:

Perfect location, comfortable and spacious room, healthy and nice meals.

2026-05-06 • via Nuitee
S
Suzanne • extended_group • gb
6
I only slept, showered and had breakfast there. The staff were very friendly but it was overpriced
Pros:

The very friendly staff. Refurbished modern bathroom. Comfortable bed with a warm light duvet in a perfect temperature room. Choice of continental (fresh croissants), yoghurt, cereal, fresh fruit or a selection of cooked options.

Cons:

Felt like it hadn`t been vacuumed very well. Towels were refreshed for the second day, but the bed wasn`t made, even though I offered the (very friendly) cleaner to come in and do the room rather than wait until I went out. Being on the main road, unfortunately, I couldn`t have the window open at night.

2026-05-06 • via Nuitee
M
Michelle • solo_traveller • gb
6
Pros:

Comfy bed.
Reasonably clean.
Food was lovely.
Car park attached.

Cons:

Check in was long.
Workers were not attentive, walked past me loads on arrival, noone let me know they would be with me soon despite looking over at me several times.
Again long wait to pay for dinner and staff not letting us know they had seen us.
Bathroom was abit smelly of sewerage.

2026-05-04 • via Nuitee
M
Mcdermott • solo_traveller • gb
9
2026-05-04 • via Nuitee
T
Tom • solo_traveller • gb
10
Pros:

Everything! Staff are always friendly and efficient. Food in the restaurant is Excellent. Really good breakfast aswell. Room is always as described and spacious…and everything works, which isn’t always the case in some places. Have stayed here 3 times now and will stay again in the future. Very good value for money.

2026-05-02 • via Nuitee
D
David • solo_traveller • gb
5
Not a great check in by any means. But staff friendly and helpful and room was comfortable overall.
Pros:

Comfortable room & friendly helpful staff

Cons:

Room was full of flies when I checked after window had been left open on a hot day. Friendly & helpful staff helped me to quickly move room. New room smelled immediately of smoke and had to be sprayed (no other rooms available). Staff mentioned chefs had been smoking in area below room window. I was told check out was 11am, cleaners knocked on my room at 10.45, which was annoying to feel rushed on check out when I had so much hassle checking in.

2026-04-28 • via Nuitee
L
Leanne • solo_traveller • gb
5
Pros:

Room size was great and bed was comfy

Cons:

Very noisy, shower was cold and little to no pressure

2026-04-26 • via Nuitee
C
Chatan • solo_traveller • gb
10
Great place to stay
Pros:

Lovely room and very spacious (room with sofa bed in) and very clean. Stayed here a couple of times now, same room...and love it

Cons:

N/a

2026-04-25 • via Nuitee
A
Andrew • couple • gb
8
Excegllent location for a funeral at the Crematorium
Pros:

Very well presented

Cons:

No lift

2026-04-23 • via Nuitee
J
JAMMET • solo_traveller • fr
10
Pros:

Restaurant, bar service en continu parfait

2026-04-21 • via Nuitee
W
Ward Julie • couple • gb
8
Pros:

Plenty of space in the bedroom, friendly staff and a very nice breakfast

Cons:

Broken lock on bathroom door and mould in the shower cubicle

2026-04-20 • via Nuitee
T
TRACY • couple • gb
10
Perfect.
Pros:

Easy check in, lovely big room, very comfortable and clean, close to town and lovely food. Came home quite late at night and staff were there to let us in straight away. Lovely stay ❤️

Cons:

Couldn’t fault it

2026-04-19 • via Nuitee
S
Sheila • couple • gb
5
Nice room but very noisy.
Pros:

Good location. Staff good.

Cons:

The noise was unexpected. Increadably loud from downstairs bar. Went on until late .

Husband found used toothpic in the bed. But otherwise room very clean.

2026-04-16 • via Nuitee
T
Tony • solo_traveller • gb
9
Pros:

Spacious bedroom plus good restaurant behind the bar

Cons:

None

2026-04-11 • via Nuitee
W
Wayne • solo_traveller • gb
8
2026-04-01 • via Nuitee
C
Claire • family_with_children • gb
7
Ok for 1 night
Pros:

Great breakfast

Cons:

Room was noisy due to bar/music noise even though a Sunday night and hotel outdoor floodlights lit the room through gaps around curtains - so had some difficulty sleeping

2026-03-31 • via Nuitee
J
Jaime • couple • gb
10
Our 2nd stay here we will be back amazing little hotel
Pros:

Clean room
Very nice staff

Cons:

No dislikes at all

2026-03-30 • via Nuitee