Sheraton Makkah Jabal Al Kaaba Hotel

Hotels
•
Sheraton
Jabal Al Kaaba , Makkah , sa

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Good cleanliness
Professional staff
Nice breakfast
Convenient location
Cons:
Roadblocks affecting access
Inconsistent amenities
Food delivery issues

Categories

Cleanliness
8.24
Overall cleanliness was appreciated, but there were some specific complaints about maintenance.
Service
9.01
The staff were described as professional, welcoming, and accommodating.
Location
8.55
Conveniently located close to the Holy Mosque, but roadblocks on Fridays impacted accessibility.
Room Quality
8.4
Rooms were noted for being clean and spacious, though some expected amenities were missing.
Amenities
8.03
Facilities were smaller than expected, and some amenities were unavailable.
Value for Money
8.49
Overall value considered fair, though some mentioned expensive in-room dining options.
Food and Beverage
8.04
Breakfast was highly rated, but issues with food service delivery were noted.
Overall Experience
8.41
A generally positive experience marred by a few significant inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 00:02

Property Description

Luxurious Accommodation
Sheraton Makkah Jabal Al Kaaba Hotel offers upscale rooms with stunning views of Masjid al-Haram, just a short walk away. Enjoy comfortable beds and modern amenities for a truly relaxing stay.

Culinary Delights
Indulge in a culinary journey at the hotel's two restaurants, offering a diverse range of cuisines to satisfy every palate. From a hearty buffet breakfast to exquisite dishes at Asia Restaurant and Al Ferdaus Restaurant, your taste buds are in for a treat.

Convenient Location and Multilingual Staff
Situated near major attractions like Abraj Al Bait and Um AlQura University, our hotel provides easy access to key landmarks. Plus, our friendly staff fluent in Arabic, English, French, and Indonesian ensures a seamless and personalized experience for all guests.

Book your stay at Sheraton Makkah Jabal Al Kaaba Hotel for a memorable and enriching experience in Makkah.

Important information:

Los niños menores de 12 años se alojan gratis si duermen en la cama de sus padres.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 8.24
Service: 9.01
Location: 8.55
Room Quality: 8.4
Amenities: 8.03
Value for Money: 8.49
Food and Beverage: 8.04
Overall Experience: 8.41
A
Abdullah • couple • om
10
Pros:

جدا رائعه

Cons:

لا يوجد

2026-09-12 • via Nuitee
I
IBRAHIM • couple • sa
1
So bad
Pros:

So bad and did not answer my questions

Cons:

They did not respect the costumer

2026-09-12 • via Nuitee
J
Jawaad • couple • gb
9
2026-09-12 • via Nuitee
عبدالله • couple • sa
10
2026-09-12 • via Nuitee
A
Abdullah • solo_traveller • gb
8
Pros:

close to the third expansion of Haram

Cons:

It's on a hill so not good for elderly people

2026-09-11 • via Nuitee
A
Amadou • couple • fr
10
2026-09-11 • via Nuitee
S
Shehu • solo_traveller • ng
8
Pros:

Hospitality

Cons:

Location

2026-09-11 • via Nuitee
L
Linah • solo_traveller • kw
10
Pros:

The kindness of every staff across all levels is commendable and truly first class . I want to especially mention Lama at the reception who accommodated my request with such efficiency and made me want to come back here again and I will inshallah. This was my first time at this hotel and inshallah not the last. The breakfast as well was top quality and every kind of variety available mashallah. The most comfortable stay Alhamdulillah and great value for money. Excellent!!!

2026-09-09 • via Nuitee
K
Khaled Abdel Hady • solo_traveller • eg
10
2026-09-09 • via Nuitee
R
Riad • couple • dz
10
Hôtel classe
Pros:

Le personnel est extra

2026-09-08 • via Nuitee
S
SULTAN • solo_traveller • sa
10
Pros:

تعامل الاستقبال ممتاز
وكذلك خدمة الاستقبال 0 يلبي طلبك بسرعة
السكرتي يفتح لك الاصناصير
والعمال لطيفين يفتح لك الباب الفندق
نظافة المكان وقربة نوع ماء من توسعه الملك عبدالله رحمه الله

Cons:

الطلوع للمكان لكبار السنه يشق عليهم لانه بمكان مرتفع

2026-09-08 • via Nuitee
A
AHMAD • solo_traveller • kw
5
Pros:

Nothing

Cons:

Iocashion

2026-09-07 • via Nuitee
M
Motea • couple • sa
10
ممتازه جدا واشكركم علي الترقيه وسنرجع لكم قريبا
Pros:

كل شي

Cons:

لا شئ

2026-09-07 • via Nuitee
A
Abdulqader • solo_traveller • ae
8
Pros:

كان نظيف وجيد

Cons:

سبب الصعود ونزول للحرم

2026-09-06 • via Nuitee
عبدالقادر • solo_traveller • ae
8
2026-09-06 • via Nuitee
A
Amine • couple • fr
10
Pros:

La literie incroyable

2026-09-06 • via Nuitee
E
Essam • couple • eg
8
2026-09-05 • via Nuitee
O
Oualid • couple • fr
7
2026-09-05 • via Nuitee
S
saeed • couple • gb
9
Good is a fair rate
Pros:

Good is a fair rate

Cons:

Good is a fair rate

2026-09-04 • via Nuitee
عبدالعزيز • solo_traveller • sa
10
2026-09-04 • via Nuitee