Sheraton Makkah Jabal Al Kaaba Hotel

Hotels
•
Sheraton
8.4 (5244 reviews)
Jabal Al Kaaba , Makkah , sa

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Children allowed

Facilities

Meeting rooms
Express check-out
Electric car charging station
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Good cleanliness
Professional staff
Nice breakfast
Convenient location
Cons:
Roadblocks affecting access
Inconsistent amenities
Food delivery issues

Categories

Cleanliness
8.24
Overall cleanliness was appreciated, but there were some specific complaints about maintenance.
Service
9.01
The staff were described as professional, welcoming, and accommodating.
Location
8.55
Conveniently located close to the Holy Mosque, but roadblocks on Fridays impacted accessibility.
Room Quality
8.4
Rooms were noted for being clean and spacious, though some expected amenities were missing.
Amenities
8.03
Facilities were smaller than expected, and some amenities were unavailable.
Value for Money
8.49
Overall value considered fair, though some mentioned expensive in-room dining options.
Food and Beverage
8.04
Breakfast was highly rated, but issues with food service delivery were noted.
Overall Experience
8.41
A generally positive experience marred by a few significant inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 00:02

Property Description

Experience unparalleled hospitality at Sheraton Makkah Jabal Al Kaaba Hotel, where comfort meets convenience in the heart of Makkah.

Prime Location
Nestled within 1 km of the iconic Abraj Al Bait and only 570 m from the revered Masjid al-Haram, our hotel is connected by a private 60 m pedestrian bridge, ensuring effortless access to these sacred sites.

Culinary Delights
Savor a diverse array of flavors with our buffet breakfast and dine at our two exceptional restaurants, Asia Restaurant and Al Ferdaus Restaurant, offering mouthwatering dishes that cater to every palate.

Warm Hospitality
Our friendly staff, proficient in Arabic, English, French, and Indonesian, are dedicated to making your stay unforgettable, providing assistance and guidance around the clock.

Don’t miss the opportunity to create lasting memories—book your stay at Sheraton Makkah Jabal Al Kaaba Hotel today!

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People 12 years old and over stay for SAR 100 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 5244 reviews
Cleanliness: 8.24
Service: 9.01
Location: 8.55
Room Quality: 8.4
Amenities: 8.03
Value for Money: 8.49
Food and Beverage: 8.04
Overall Experience: 8.41
رياض • couple • sa
7
2026-05-02 • via Nuitee
B
Bnkamees • extended_group • sa
9
إقامة فاخرة وتجربة لا تُنسى في فندق شيراتون جبل الكعبة
Pros:

النظافة تلامس الكمال، والعطر المميز يملأ المكان بروح من البخور والانتعاش. طاقم الاستقبال عنوان للرقي والاحترام، والخدمة تعكس احترافية عالية. أما الجناح فكان واسعًا ومتكاملًا بكل التفاصيل، من الصالات والغرف إلى المطبخ وغرفة الطعام. تجربة تستحق الشكر والتقدير، وسأكررها بكل سرور

Cons:

عدم وجود باص للحرم ولو مؤقت لان جسر المشاه تحت الصيانة

2026-05-02 • via Nuitee
N
Norahabdullah • family_with_children • sa
8
Pros:

النظافه و راحه الاسرة

Cons:

يوجد جسر يسهل الوصول للحرم بس مغلق

2026-05-02 • via Nuitee
ياسر • extended_group • sa
8
2026-05-02 • via Nuitee
A
Aed • solo_traveller • sa
9
Pros:

كل شي جيدا

Cons:

عدم وجود مواقف

2026-05-02 • via Nuitee
M
Mohammed • couple • us
8
2026-05-02 • via Nuitee
I
ibrahim abdulaziz • extended_group • sa
10
2026-05-02 • via Nuitee
A
AHMED • couple • sa
8
2026-05-02 • via Nuitee
M
MUNA • couple • ae
10
تحربة جيدة
Pros:

هدوءو ونظافة الفندق

Cons:

لا يناسب كبار السن بسبب الطلوع الى الفندق متعب جداً

2026-05-02 • via Nuitee
عبد الله • extended_group • sa
10
2026-05-02 • via Nuitee
عادل • couple • sa
10
2026-05-02 • via Nuitee
A
Abdulaziz • couple • sa
10
2026-05-02 • via Nuitee
H
Hanaa • couple • om
8
Pros:

النظافة

Cons:

بسبب البعد عن الحرم نوعا ما والطلوع والنزول متعب جدا لأنه الجسر مغلق

2026-05-02 • via Nuitee
A
Abdullah • solo_traveller • sa
1
سيئ
Pros:

لم يعجبني شي

Cons:

النظافة سيئة وجود بقع على غطاء السرير والمخدات مستخدمة

2026-05-02 • via Nuitee
A
Abdurrahman • solo_traveller • sa
1
Cons:

- مبنى قديم وكئيب
- إضاءة الغرف سيئة ولا يمكنك التحكم بها وبعضها لا يعمل!
- مروحة الشفط لدورة المياه لا تعمل
- تأتيك رائحة دخان كل فترة من دورة المياه
- بوابة الفندق سيئة جدا، حتى فندق ذو نجمة واحدة قد يكون أفضل منه!
- لا يوجد مواقف سيارات نهائيا!

2026-05-02 • via Nuitee
تهاني • extended_group • sa
9
Cons:

المويا دمرت شعري صار يابس اول مره يصير معي كذاا

2026-05-02 • via Nuitee
A
azzah • extended_group • sa
8
ممتاز
Pros:

النظافة

Cons:

بعد المكان عن الحرم

2026-05-01 • via Nuitee
نعيمه • couple • sa
10
جدا خدمتهم ممتازه
Pros:

حلوه بس تحتاج سياره لرجوع اما بالنسبه للروحه سهله جدا

Cons:

صعبه لرحوع الفندق

2026-05-01 • via Nuitee
• • couple • sa
5
Pros:

ولاشي

Cons:

اولا الفندق مو مره نظيف حتى المخدات فيها بقع ماكانت نظيفه والفرش باين مو نظيف ولما حجزنا على اساس بالصور الشبابيك كبيرة وشرحه لكن انصدمنا بحجمها صغير مره وبرضوا المفروض يوفرون قولف يودي ويجيب للي بالفندق مره تعب مو طبيعي تباون الناس تمشي مساحه كبيره كذا ونتصل نسأل اذا فيه تاكسي او شي يقولون مافي المفروض يوفرون هالاشياء يعني سعر زايد على الفاضي

2026-05-01 • via Nuitee
I
Irfan • solo_traveller • pk
10
2026-05-01 • via Nuitee