Sheraton Makkah Jabal Al Kaaba Hotel

Hotels
•
Sheraton
Jabal Al Kaaba , Makkah , SA

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Good cleanliness
Professional staff
Nice breakfast
Convenient location
Cons:
Roadblocks affecting access
Inconsistent amenities
Food delivery issues

Categories

Cleanliness
8.24
Overall cleanliness was appreciated, but there were some specific complaints about maintenance.
Service
9.01
The staff were described as professional, welcoming, and accommodating.
Location
8.55
Conveniently located close to the Holy Mosque, but roadblocks on Fridays impacted accessibility.
Room Quality
8.4
Rooms were noted for being clean and spacious, though some expected amenities were missing.
Amenities
8.03
Facilities were smaller than expected, and some amenities were unavailable.
Value for Money
8.49
Overall value considered fair, though some mentioned expensive in-room dining options.
Food and Beverage
8.04
Breakfast was highly rated, but issues with food service delivery were noted.
Overall Experience
8.41
A generally positive experience marred by a few significant inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 00:02

Property Description

Luxurious Accommodation
Sheraton Makkah Jabal Al Kaaba Hotel offers upscale rooms with stunning views of Masjid al-Haram, just a short walk away. Enjoy comfortable beds and modern amenities for a truly relaxing stay.

Culinary Delights
Indulge in a culinary journey at the hotel's two restaurants, offering a diverse range of cuisines to satisfy every palate. From a hearty buffet breakfast to exquisite dishes at Asia Restaurant and Al Ferdaus Restaurant, your taste buds are in for a treat.

Convenient Location and Multilingual Staff
Situated near major attractions like Abraj Al Bait and Um AlQura University, our hotel provides easy access to key landmarks. Plus, our friendly staff fluent in Arabic, English, French, and Indonesian ensures a seamless and personalized experience for all guests.

Book your stay at Sheraton Makkah Jabal Al Kaaba Hotel for a memorable and enriching experience in Makkah.

Important information:

Los niños menores de 12 años se alojan gratis si duermen en la cama de sus padres.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 8.24
Service: 9.01
Location: 8.55
Room Quality: 8.4
Amenities: 8.03
Value for Money: 8.49
Food and Beverage: 8.04
Overall Experience: 8.41
Z
Zainab • couple • nz
9
2026-10-24 • via Nuitee
H
Hamza • couple • sa
6
2026-10-23 • via Nuitee
R
Ramazan • family_with_children • de
10
Das war alles in Ordnung
Pros:

Sauberkeit

2026-10-23 • via Nuitee
M
Mariam • family_with_children • gb
9
Pros:

Staff were welcoming and paid attention to your requests. The suits were spacious especially the traditional doubles. The entire stay felt like home to home.

Cons:

Triple rooms had no much room to move about. The men in our group were not impressed. The distance to haram wouldn't be so bad If you didn't have to climb to hills. I think this is likely to change once the bridge is opened again.

2026-10-23 • via Nuitee
M
Mohamed • extended_group • fr
10
2026-10-22 • via Nuitee
A
ahmedtlb • family_with_children • mr
5
2026-10-22 • via Nuitee
A
Abdul Rashid • couple • gb
10
2026-10-20 • via Nuitee
M
Mariam • family_with_children • gb
8
2026-10-20 • via Nuitee
M
Mohamed • couple • fr
7
2026-10-19 • via Nuitee
A
Adham • family_with_children • iq
10
Pros:

هوتیێلێکی زۆر خۆش و زۆر پاکە . کارمەندەکانی زۆر باشن

2026-10-18 • via Nuitee
Y
YUSIF • couple • gh
10
2026-10-17 • via Nuitee
I
Imad • couple • ma
10
Je recommande vivement
Pros:

Un excellent séjour à l’hôtel W !

Nous avons passé un très agréable séjour dans cet hôtel, grâce notamment à la qualité du service et à la gentillesse de toute l’équipe.

Je tiens à remercier tout particulièrement Madame Najat, de la cuisine marocaine, pour son accueil chaleureux et la qualité de son travail. Un grand merci également à Kiron, du service housekeeping, pour sa gentillesse, sa disponibilité et son attention au quotidien. Il était toujours souriant, serviable et prêt à nous rendre service.

Mes sincères remerciements vont aussi à Monsieur Fathi Salah, chef du restaurant, pour son professionnalisme, ainsi qu’à Monsieur Tarik, qui travaille également au restaurant, pour son accueil et sa gentillesse.

Enfin, je tiens à remercier spécialement Hamza, le jeune réceptionniste marocain, pour son accueil chaleureux, son professionnalisme et sa disponibilité.

Un grand merci à toute cette équipe qui a rendu notre séjour encore plus agréable. Ces personnes sont un véritable atout pour l’hôtel. Nous garderons un très bon souvenir de notre passage et reviendrons avec grand plaisir !

Je recommande vivement cet hôtel pour la qualité de son service et l’attention portée aux clients.

Cons:

Le seul petit inconvénient concerne les personnes âgées, qui peuvent se fatiguer un peu en raison d’une petite montée à parcourir. Mais cela reste un détail, car l’hôtel bénéficie d’un emplacement exceptionnel, à proximité immédiate de la nouvelle extension du Haram, à moins de 5 minutes à pied. Un emplacement idéal pour profiter pleinement de son séjour à La Mecque !

2026-10-15 • via Nuitee
S
SEYDOU • family_with_children • fr
10
2026-10-14 • via Nuitee
H
Hollakay • solo_traveller • de
10
Pros:

Everything was perfect and the staff were welcoming and really cooperative

Cons:

Although the pedestrian bridge was closed and stated by the facility. But the facility is still close to the mosque.

2026-10-14 • via Nuitee
A
Adam • couple • gb
9
Would stay again If needed
Pros:

Excellent service, traditional luxury feel, very comfortable. Decent breakfast

Cons:

Bridge was out of service due to masjid expansion work, due to be completed by Ramadhan 2027.

2026-10-13 • via Nuitee
M
Muhammad Yasin Adam • solo_traveller • gb
10
Pros:

Everything went perfectly. Reception staff were extremely helpful with everyhting making it all go smoothly. Breakfast was also delicious. Would definitely recommend.

2026-10-13 • via Nuitee
M
Mrs_FYS • family_with_children • ng
8
2026-10-12 • via Nuitee
S
Sabrine • couple • ma
10
2026-10-12 • via Nuitee
S
Salma Mostafa • solo_traveller • eg
10
Pros:

Clean and spacious rooms. Helpful staff.

2026-10-11 • via Nuitee
Y
Yerlan • family_with_children • kz
10
2026-10-11 • via Nuitee