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Facilities
Property facilities
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Offsite parking discounted rates available
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Non-smoking throughout
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Shared lounge/TV area
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Shuttle service (additional charge)
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Concierge service
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Coffee Shop on site
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Staff adhere to local safety protocols
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Food delivered to guest room
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CCTV outside property
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Reception hall
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Covered parking
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Secured parking
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Modern Accommodation with City View
Ironwood Hotel, conveniently located near MacArthur Landing Memorial National Park, offers modern accommodation with a city view. Each room is equipped with a desk, flat-screen TV, and free WiFi. Some rooms even provide a stunning city view for a memorable stay.
Concierge Service and Shared Lounge
Guests at Ironwood Hotel can enjoy a range of amenities including a shared lounge, concierge service, and luggage storage. The 24-hour front desk is ready to assist with any inquiries, while the on-site restaurant and bar are perfect for relaxing after a day of exploring Tacloban.
Convenient Airport Transfers and Room Service
With the Daniel Z. Romualdez Airport just 9 km away, guests can easily access Ironwood Hotel. Additionally, the hotel offers airport transfers and room service for a hassle-free stay. Book your stay now at Ironwood Hotel for a memorable experience in Tacloban.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Parking
Free private parking is possible at a location nearby (reservation is not needed).
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 11 years old stay for free when using an existing bed.
Children from 12 years old to 17 years old stay for ₱ 950 per person per night when using an existing bed.
People 12 years old and over stay for ₱ 1,350 per person per night when using an available extra bed.
You haven't added any cots.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Clean hotel, furnishings look new and modern, very nice comfy bed. Good selection of food on the menus from restaurant downstairs and upstairs.
The breakfast buffet is limited, ok for my filipina wife, but as a European limited options, and on our stay there was no pancakes, waffles or French toast although advertised, and no omelette but could make scrambled or sunny side eggs?
Location
Where do I start.Firstly no hot water. The stench coming from the CR into the living area was completely unacceptable It smelt like a sewer. Underneath the toilet bowel had obviously not been cleaned for a very long time and quite frankly was disgusting.The CR basin tap was very loose and about to fall off.and the shower glass was filthy
Our Main dinner meal was not only expensive but very very average.
To top all of this off the party noise coming from the room next meant we did not sleep at all well
Location was great with everything interesting within walking distance or short ride. We had the hot breakfast on our second day and really enjoyed the service and food quality. Staff was great with helping find private transportation and dining recommendations.
Was not sure if we had daily room service, but learned we needed to ask if we wanted fresh sheets or towels. I think this is more common to the Philippines and not this hotel. This was my first stop on my trip and I was still in fast mode, so I needed to practice some patience with the relaxed pace at the hotel.
A beautiful and classy hotel. Very clean and comfortable and nicely decorated. Very comfortable bed and some of the best hotel pillows I've found.
The restaurants are also nice. The restaurant upstairs has many interesting options on the menu. I only had the included breakfast downstairs. Just a small buffet, but the to-order eggs were better than average and the French Toast was excellent. Both restaurants keep your water glasses full, which I really appreciate.
My only minor complaint was the street noise, but not unexpected in Tacloban on a Friday night.
The place is cozy, the staff is very approachable especially the front desk miss tin. The coffee is very tasteful. Thank you for greet experience.
Picked up foods and cakes. Last november. The staff where very accommodating especially the front desk named Tin. Approachable🥰
I stayed with my boss last month, and despite the hotel not having an elevator, the staff were very helpful with our bags, which we truly appreciated.
The staff Cristine was very helpful as well.
Clean. Nice bathrooms and beds. Good AC.
No hot water in the shower.
Most Highly Recommended Hotel in Tacloban
Very Accomodating prodessional staff ‘ clean and Very very nice food 😍😍😍
Had a good time. Definitely worth the price. The place I will always go back every week. My safe space. I love this place so much!
Filipino - Frühstücksbüffet "All you can eat" war sehr ausreichend . Zu anderen Mahlzeiten hatte man die Wahl
im Hotel , in Tacloban oder im entfernten Einkaufszentrum Robinson in Palo zu speisen .
Ironwood Hotel liegt in einen der Nebenstraßen von Tacloban .
Man muß wissen das viele kleine Minitaxis auf Hauptstraßen in Tacloban unterwegs sind und so die Luftbelastung
besonders in den Abendstunden sehr eingeschränkt ist .
Bei der Buchung der Zimmer wäre zu sagen , das es Räume auch ohne Fenster vorhanden sind .
Personnel très accueillant, à l'écoute. Chambre confortable. Restaurant très bon avec des prix corrects
Petit déjeuner pas très fourni. Dommage
I had a pleasant stay at this hotel. The air conditioning was nice and quiet, which made for a peaceful and restful night’s sleep. The staff were incredibly accommodating and always ready to assist with any requests. Overall, a great experience!
During our check-in, we were informed that the hotel would be hosting a Halloween party and that in-house guests were welcome to attend free of charge, with priority access.
At around 7:00 PM, we proceeded to the restaurant on the 5th floor for dinner. The food was good, and after our meal, we decided to stay a bit longer to enjoy some drinks and wait for the party to begin, as we were already at the venue.
To our surprise, a waitress suddenly approached our table with the bill. I mentioned that I had not requested it, and she explained that we needed to leave as the restaurant would be reserved for the Halloween party, which had a separate charge per guest. I responded that it would have been courteous to inform us of this policy upon our arrival. I even offered to settle our current bill and pay the additional amount for the party entry. The waitress consulted the manager but later returned to inform us that all tables had been reserved and there were no seats available.
As a result, we were asked to leave. The manager did not approach us to offer any explanation or apology, which I found very disappointing and unprofessional. We returned to our room and continued our evening there, as we had no other option. Later, when my nephew saw other guests entering the hotel, he asked where they were going, and they mentioned they were attending the Halloween party clearly contradicting what we had been told about in-house guests being the priority.
The following day, during checkout, we were also charged PHP 1,000 for a small chocolate stain on a pillow, which I found excessive and unreasonable.
Overall, this was one of the most disappointing hotel experiences I have had in Tacloban. The lack of proper communication, poor management, and absence of basic hospitality left a very negative impression. I would not recommend this hotel to anyone seeking quality service and professionalism.
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