Ironwood Hotel

Everything was great. The staff was courteous and helpful. The rooms were clean and comfortable. It was very quiet and peaceful The location was excellent getting from north tacloban to south was easy. The prices were excellent. We didn’t have a single issue. Ironwood is now our “ go to” in tacloban.

Staff

The location..the room..the buffet..Worth it..

Nicest Room "Presidential Suite" we have ever stayed in and the largest in the Philippines. They upgraded us so we could be next to our family in another room.

good location.rooms are spacious and clean, hotel staffs are very accommodating.

The Leaf restaurant and lounge was exceptional. The food was great, the staff above par, and the ambiance amazing. Would go back JUST for that.

The room could have been perfect if it were soundproof, as I could hear noise from the other rooms. Nevertheless, our stay was wonderful, especially thanks to the polite and attentive service of the staff. Kenneth, in particular, was a great help throughout our stay—he always provided the best answers to our inquiries and gave clear directions to our destinations, which was very useful since we were not from the area. The restaurant on the ground floor also deserves a mention for serving a delicious breakfast.

Room - clean sheets and floor, cozy, spacious, good lighting
Location - accessible to resto, drugstores and cafes since it is right in the middle of the city
Staff - accommodating and approachable (Ms. Ruth & Regina, thank you!)

Thank you for the pleasant stay. The room was clean and comfortable, and the staff were friendly and helpful. Overall, we had a good experience and would be happy to stay here again.

Clean hotel, furnishings look new and modern, very nice comfy bed. Good selection of food on the menus from restaurant downstairs and upstairs.

The location of the hotel is right in the middle of the city, whether you have a car or you choose to commute. Atmosphere was welcoming and I felt like I was a valued guest. My room was amazing! Attention to details! I stayed in Ironwood because I flew in from out of the country and wanted a place to get ready for my friend’s wedding. My room was right infront of the elevator so I could hear constant foot traffic, but it didn’t really bother me. I slept like a baby, fresh and cool sheets helped me really relax. I would be staying in Ironwood again next time I visit home.

I had a pleasant stay at this hotel. We stayed in Room 304, which was comfortable and well-prepared. Christine at the reception kindly assisted us with an early check-in, which we truly appreciated. The security and concierge, Sir Kenneth, also helped us with parking. Thank you for the great service!

So far the experience was great. Accommodating staff, especially Christine Joy Durana.

Disappointing and Unhygienic Stay – Not Coming Back

My recent stay at Ironwood Hotel was extremely disappointing, especially compared to my previous stay, which was very good.

I was informed at check-in that the room assigned to me had no windows. Unfortunately, there were no other rooms available for upgrade except the Presidential Suite, which required an additional ₱25,000 on top of my existing booking. With no other options, I had to stay in the assigned room.

At first glance, the room looked okay, but there was a noticeable unpleasant smell. The bathroom sink emitted a very strong and nasty odor, and the bathroom was not as clean as expected. I also noticed a stained spot on the bed sheet, which was a major turn-off. I ended up sleeping on top of the bed cover to avoid direct contact with the sheets.

At around 3:00 AM, I was woken up by loud crawling sounds in the ceiling, followed by noises of luggage being dragged and dropped. The crawling sound was heavy—like a big dog walking above the ceiling—which was very unsettling. I asked the front desk about this, thinking it might be a pet, but they informed me that pets are not allowed. They said they would investigate and later they send a notification letter about pesticide treatment. However, despite this, the loud crawling noises continued every night during my stay.

The next morning, I reported the stained bed sheet to the front desk and requested a replacement. The receptionist assured me that bed sheets are replaced daily and that housekeeping would take care of it. After the room was cleaned, I returned and immediately checked the bed sheet—the stain was still there. The sheet was clearly not replaced.

Later, I contacted the front desk again regarding the persistent foul smell from the sink and the unchanged bed sheet. The cleaner apologized and said they did not change the sheets because I did not specifically request it, which is unacceptable, as clean sheets should be standard housekeeping practice. They cleaned the sink, but after some time, the bad smell returned.

At that point, I gave up and just endured the rest of my stay. This experience was far below expectations, especially considering how impressed I was during my previous stay. Cleanliness, maintenance, and comfort are basic hotel standards, and unfortunately, Ironwood failed on all three.

I do not think I will be booking with Ironwood Hotel again.

Location

Pros:
We stayed in a cozy room and already expected that it wouldn’t have a window—surprisingly, it was very cozy, spacious, and peaceful, exactly what I wanted. The room was also very clean. The bed was super comfortable, and there was Netflix, which was one of the reasons I chose this hotel. The room’s scent was also very relaxing, adding to the calm atmosphere.

The front desk informed us beforehand about possible water issues and ongoing Wi-Fi work, but thankfully we didn’t encounter any problems, and the brief Wi-Fi disturbance only lasted about 10 minutes. Overall, it was a very relaxing experience and exactly the staycation we needed—peaceful, comfortable, and good value for money.

One of the reasons I stay in hotels in Tacloban is to try their breakfast offerings, and this one was a highlight! A buffet with good food and attentive staff.

Cons:

The room lacked just one small thing—the hair dryer had to be requested, and the one provided showed signs of wear due to overheating.

We also had cocktails at Leaf Lounge and were looking forward to the alfresco area, but it had already been renovated and removed. That night, while we were having drinks, we were the only customers, and service felt a bit less attentive than expected, as we had to call their attention whenever we needed something. The food was good, and the drinks were great—especially since our cocktails was an off-menu request, and it turned out really well! The experience would have been five-star if the staff had been more proactive.
This was the only minor downside to our stay; overall, everything else was good.

Thank you for taking care of me and my girlfriend while I’m in tacloban I appreciate everything you’ve done for us whenever I’m in Tacloban I will stay at the Ironwood Hotel!