The Swan - A Colombo Edition Hotel

Absolutely shocking room filthy shower falling off wall. Once I made a complaint to see the manager no show. Then to follow by such an unprofessional email from the manager. Swan you charge to much you would have to pay me to stay again!! Not to mention the empty dug bag under the cup

Mouse activity in the vents in my room all night. Mouse droppings in the toilet the next day. No one on duty to go to to request a change of room. I have booked the two people into The Swan on several occasions recently but I will not do so again.

Sadly the outside is run down and requires maintenance. The accommodation hallway carpet needs replacing. The room was grubby. The bathroom wastes needed a good deep clean. The bedding ( duvet and pillows ) is past its best and needs replacing. It was nice to supply some wine and bottled water ( on the house )in the room fridge some glasses would have been helpful. We stayed four nights never had any basic house keeping like washed cups or new toilet rolls never appeared. The manager promised to come and reset the room safe. It never worked so not sure if he tried. The balcony needs repainting and the supplied furniture is shabby and needs repainting or replacing.
Why did we stay? The basics were fine it wasn’t hugely expensive. The staff were friendly but the place clearly needs investment and some good hospitality training. It’s perfectly placed to explore the area and it have us s as good laugh.

Liked everything only thing I would say is that we got room service food was lovely but everything came in the small individual metal bowl things (curry) maybe a plate would be good to dish it onto

Not clean. Terrible menu in the restaurant.no tea bags in the room. Had to ask for some.the to discover there was no milk.you don’t stay in a hotel to have to keep going to reception to ask for basic things that should be in your room.no one there to check you out or return the room key to.if there had of been I would of asked for some money back.come on, if you can’t get the basics right you might as well give it up.

Constant smell of weed in and outside the annex, very poor communication prior to my stay and no response to any emails/voicemails

Unfortunately the hallway smelt of something people smoke. Check out was difficult as the pub was closed wasn't told where to leave the key, & the carpets were very dirty.

Place looks bit run down.

It was a bit smelly and scruffy as you go to the rooms with smelling drain covers and bins by the entrance.
The bed is a double size so much smaller than we are used to. The room smelt very strongly of “febreeze”.
There were half used shower gel and shampoo in the shower left from previous occupant.

The room was in a barn at the rear of the pub. Outside were three bins full of linen and a linen bag full of linen which remained there for the duration of our stay. The carpet was dirty and the bathroom was really dirty. Urine stains on the toilet. Hairs and dust on the toilet. Grime around the base of the tiles. And toothpaste stains on the tap and mirrors. There were brown marks on the towels. The room was very dusty and the walls were paper thin. We could hear our neighbours very loudly. The pub was full of locals and dogs and had a nice atmosphere, but the restaurant had barely any of the items on the menu and it was very average. They don't serve breakfast at all. We left the bar at 9:20 and the owner locked the door behind us. Nice to be made to feel welcome. Advertised closing time was 10pm! We only paid about £55 to stay, so didn't raise the issues at the time, because it was quite clear that when we were locked out as we left, that they wouldn't be available for us to raise issues. We got up at 8 and left. Definitely won't be coming back. We tried to be positive as it had clearly been a nice place to stay at one time, but things need seriously improving here.

The room was very dated and not very clean. The shower leaked all the time. There was a long wait for the evening meal and a limited menu. There was no breakfast.

The room was dirty, the block with the rooms and the pub needs upgrading. Unpainted windows, dirty carpets and mirrors. Food in the pub was average. No idea where the 5 stars came from or the facilities mentioned in the description. No radiators, but they had installed an electric heater.