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Facilities
Property facilities
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Non-smoking throughout
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Private check-in/check-out
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Shared lounge/TV area
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Shuttle service (additional charge)
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Concierge service
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Allergy-free room
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Kid meals
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Baby safety gates
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Coffee Shop on site
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Fruits
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Pet bowls
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Pet basket
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Mobile app for room service
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Supervised childcare/activities
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Indulge in the stylishly decorated rooms at Hyatt Centric Gran Via Madrid, offering city views, 55-inch TVs, and custom-designed furniture for a comfortable stay.
Culinary Delights
Savor a buffet breakfast daily and visit Hielo y Carbón for local meats and an extensive wine list. Enjoy a vermouth or gourmet coffee at Ondas while tapping your feet to lively tunes.
Convenient Amenities
Benefit from a 24-hour gym, free WiFi, and room service. Explore Madrid easily with the hotel's central location and nearby metro station.
Book now for an unforgettable experience at Hyatt Centric Gran Via Madrid.
Please note that the property reserves the right to pre-authorize credit cards prior to arrival.
Please note that when booking 5 or more rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Parking
No parking available.
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Pets
Pets are allowed. Charges may be applicable.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
Children up to and including 12 years old stay for € 50 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Very central but a bit noisy
Was traveling with my son and only double bedroom. No single beds
Mediocre
Non è assolutamente un 5 stelle ed è vecchio
e decadente
Facilities are great , location and the rooftop bar . We really enjoy our staying here and the staff was very kind.
The lifts were not enough . One was broken and that causes a delay to get to the room . Probably once was fixed this problem was solved . Thank you 🙏🏼
Todo. Muy cómodo,muy buenas instalaciones. El personal muy amable.
Mucha gente subiendo al bar y en ciertos horarios era muy complicado tomar el ascensor.
Struttura elegante, pulita , curata nei dettagli. Posizione eccellente. La colazione è molto buona ed assortita, lo staff gentilissimo . Rooftop da provare!
Ubicación y desayuno
Anuncian que tienen parking y no es verdad. Hay un parking cerca pero para quien viaja en coche no es lo mismo.
Además en mi caso anunciaban cama extra grande y en realidad era una cama de 1.80…
Al conocer que no había parking en el edificio intenté anular la reserva ( apenas unas horas después y días antes de la fecha de entrada) y no me dieron la posibilidad, informándome que me penalizarían con el 100% del coste de la habitación.
Las instalaciones no me parecieron de un 5*, y el servicio tampoco.
Localização e conforto no quarto.
nada.
A reggeli zseniális volt, a szállás elhelyezkedése is tökéletes.
A fürdőszobával gyűlt meg a bajunk, nem működött a zuhany két napig, mert vagy túl hideg volt a víz, vagy túl meleg.
Habitación, trato del personal y ubicación
Nada
La ubicación es espectacular. Las habitaciones grandes e impecables. El personal fue muy cordial y altamente servicial.
La amabilidad del personal , la comodidad de los locales. La buena atencion de todos y la ubicacion.
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