Hyatt Centric Gran Via Madrid

Hotels
Hyatt Centric
8.9 (3327 reviews)
Gran Via, 31 , Madrid , es

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
High prices

Categories

Cleanliness
8.15
Multiple reviews indicated issues with cleanliness and noise.
Service
9.65
Staff were described as friendly and accommodating, especially in breakfast and requests.
Location
9.65
Reviews highlighted excellent location near key attractions.
Room Quality
8.65
Rooms were generally described as comfortable but some issues with size and noise.
Amenities
9.15
Good amenities including a gym and rooftop restaurant, but some areas for improvement.
Value for Money
7.65
Concerns over pricing and value due to extra charges and service issues.
Food and Beverage
9.15
Positive feedback on food options, particularly for vegetarians and vegans.
Overall Experience
9.15
Overall positive experience but marred by some service and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:54

Property Description

Luxurious Accommodations
Indulge in the stylishly decorated rooms at Hyatt Centric Gran Via Madrid, offering city views, 55-inch TVs, and custom-designed furniture for a comfortable stay.

Culinary Delights
Savor a buffet breakfast daily and visit Hielo y Carbón for local meats and an extensive wine list. Enjoy a vermouth or gourmet coffee at Ondas while tapping your feet to lively tunes.

Convenient Amenities
Benefit from a 24-hour gym, free WiFi, and room service. Explore Madrid easily with the hotel's central location and nearby metro station.

Book now for an unforgettable experience at Hyatt Centric Gran Via Madrid.

Important information:

Please note that the property reserves the right to pre-authorize credit cards prior to arrival.

Please note that when booking 5 or more rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for € 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 3327 reviews
Cleanliness: 8.15
Service: 9.65
Location: 9.65
Room Quality: 8.65
Amenities: 9.15
Value for Money: 7.65
Food and Beverage: 9.15
Overall Experience: 9.15
T
Taibah family_with_children kw
10
2026-06-27 via Nuitee
بووهابي solo_traveller kw
6
رحله مدريد وصدمه الفندق
Pros:

الفندق ومرافقه لاتعكس ابدا فندق 5 نجوم بل اقل .
وسعر الليله مبالغ فيه جدا جدا .
طاقم الفندق ممتاز وزوي خلق وخدومين الى ابعد الحدود ولهم مني كل الشكر .
اللوبي ×
الغرفه ×

Cons:

سعر الليله عالي جدا والفندق لايتجاوز تقييمه العام 3 نجوم +

2026-06-27 via Nuitee
G
Guillermo couple es
7
buen hotel si venis sin coche, es 4 estrellas maximo.
Cons:

no tiene paking... te mandan a buscar sitio en un parking publico que esta hasta arriba con 40 grados eso no es un 5 estrellas.

2026-06-27 via Nuitee
I
Inna family_with_children us
10
Excellent place to stay, would come back again.
Pros:

The service was exceptional, rooms very comfortable and clean, super location.

2026-06-26 via Nuitee
D
Darlene couple pa
10
Pros:

Great Location
Good Ac
Have water and nuts on entry
Staff is great

2026-06-25 via Nuitee
T
Tatiana family_with_children br
10
Pros:

Tudo perfeito

2026-06-25 via Nuitee
M
MOHAMED couple ly
9
2026-06-24 via Nuitee
A
ANDREA couple ar
7
Hotel Normal, bien ubicado
Pros:

El hotel esta bien ubicado, podes ir caminando a mucho sitios. Se encuentra muy cerca de las grandes tiendas para hacer compras.

Cons:

Reserve por Booking una habitación con Vistas a la Gran Via, pagando un poco más. Nos toco una habitación en el 2 do piso, en donde las Vistas a la Gran Via, era la tienda Primark. Bien enfrente! de Vista NADA. El roof top Diana , no me parecio nada lindo, salvo si conseguis una mesa de las que dan a la calle, que siempre estan ocupadas o hay eventos privado. Mejores vistas tienen otros roof top. El desayuno no se destaca en nada.

2026-06-24 via Nuitee
M
Magdi solo_traveller hu
9
Pros:

Nahyon jo elhelyezkedese volt a
Belvarosban.

Cons:

Udvariasak es keszsegesek voltak, hogy menni a..Real Madrid meccsre tudjunk
El menni rendeztek a csomagjaimkat a repterrol.

2026-06-24 via Nuitee
Y
yaser4 solo_traveller sa
8
Pros:

الموقع مميز الغرفه مناسبه. طاقم ممتاز

Cons:

ارتفاع الاسعار صغر حجم المرافق

2026-06-24 via Nuitee
A
Alsharief solo_traveller sa
8
It was good
Pros:

The location

Cons:

The room was not clean enough

2026-06-23 via Nuitee
G
Gisela family_with_children ar
10
Disfrute total
Pros:

El hotel es muy lindo y súper confortable. El personal es super amable y la ubicación es excelente. Tiene una terraza preciosa para tomar una copa.

Cons:

Como en todos los hoteles, los precios de las consumiciones son un poco elevados

2026-06-22 via Nuitee
B
Binta family_with_children ml
10
2026-06-22 via Nuitee
F
Fatma couple fr
7
Bien
Pros:

La situation de l’hôtel
Le côté contemporain de l’établissement

Cons:

Je ne sais pas
Si l’eau madrilène est potable
Car j’ai eu une intoxication suite à l’ingestion de l’eau servi par l’hôtel de robinet il me semble !!
Il manque une piscine vu la chaleur de la ville
Et j’ai trouvé cher le séjour .

2026-06-21 via Nuitee
A
ANA couple hr
9
Super, ali samo poboljsat cistocu
Pros:

Super dorucak, ljudi, lokacija

Cons:

Prljava kupaona, na podu sobe kosa od prijasnjih gostiju

2026-06-21 via Nuitee
I
Ivica family_with_children me
8
2026-06-20 via Nuitee
F
Federico couple ar
10
Pros:

Impecable la atención de todo el personal. Habitación de lujo, de las mejores camas que dormí en mi vida. Room service riquísimo. volvería sin dudas.

Cons:

-.

2026-06-19 via Nuitee
C
Cure family_with_children co
10
2026-06-19 via Nuitee
D
Dimitar family_with_children mk
10
Pros:

The location is great and staff very professional.

2026-06-17 via Nuitee
M
Mohamed couple ae
9
2026-06-17 via Nuitee