Hyatt Centric Gran Via Madrid

Hotels
•
Hyatt Centric
8.9 (3217 reviews)
Gran Via, 31 , Madrid , es

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
High prices

Categories

Cleanliness
8.15
Multiple reviews indicated issues with cleanliness and noise.
Service
9.65
Staff were described as friendly and accommodating, especially in breakfast and requests.
Location
9.65
Reviews highlighted excellent location near key attractions.
Room Quality
8.65
Rooms were generally described as comfortable but some issues with size and noise.
Amenities
9.15
Good amenities including a gym and rooftop restaurant, but some areas for improvement.
Value for Money
7.65
Concerns over pricing and value due to extra charges and service issues.
Food and Beverage
9.15
Positive feedback on food options, particularly for vegetarians and vegans.
Overall Experience
9.15
Overall positive experience but marred by some service and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:54

Property Description

Luxurious Accommodations
Indulge in the stylishly decorated rooms at Hyatt Centric Gran Via Madrid, offering city views, 55-inch TVs, and custom-designed furniture for a comfortable stay.

Culinary Delights
Savor a buffet breakfast daily and visit Hielo y Carbón for local meats and an extensive wine list. Enjoy a vermouth or gourmet coffee at Ondas while tapping your feet to lively tunes.

Convenient Amenities
Benefit from a 24-hour gym, free WiFi, and room service. Explore Madrid easily with the hotel's central location and nearby metro station.

Book now for an unforgettable experience at Hyatt Centric Gran Via Madrid.

Important information:

Please note that the property reserves the right to pre-authorize credit cards prior to arrival.

Please note that when booking 5 or more rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for € 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 3217 reviews
Cleanliness: 8.15
Service: 9.65
Location: 9.65
Room Quality: 8.65
Amenities: 9.15
Value for Money: 7.65
Food and Beverage: 9.15
Overall Experience: 9.15
O
Olena • couple • us
10
2026-05-02 • via Nuitee
N
Nuno • extended_group • pt
8
Pros:

Localização, hotel interessante

Cons:

Fila no pequeno almoço por causa da sala ser pequena e depois de 25 minutos de esperar como já passava da hora de término do pequeno almoço começaram a retirar a comida

2026-05-02 • via Nuitee
H
Hatun • family_with_children • nl
10
Pros:

Hygiene

Cons:

geen

2026-05-01 • via Nuitee
A
Andrey • solo_traveller • us
10
2026-05-01 • via Nuitee
H
Hamad • solo_traveller • ae
10
Amazing
Pros:

It was amazing hospitality at this hotel I love everything about it and specially the staff they the sweetest people I have ever seen 🤍, iam sorry I forgot there names but they was amazing people (Hamad)

Cons:

😍😍😍

2026-04-30 • via Nuitee
A
ale • solo_traveller • ar
4
Pros:

Me gusto mucho el restaurante del 1er piso y su atención

Cons:

No me gustó para nada que al ascensor sube cualquier personajes sin ningun filtro, con destino a la terraza, en toda mi estancia no pude disfrutar de ella porque esta invadida por terceros ajenos al hotel.

2026-04-28 • via Nuitee
G
GUILLERMO • couple • co
8
Buena ubicación, bonito hotel
Pros:

Bien situado

Cons:

Mucho mugre al salir en la calle

2026-04-28 • via Nuitee
I
Iolanda • extended_group • it
10
Fantastica Madrid!
Pros:

La camera super accogliente e confortevole

Cons:

Nulla

2026-04-27 • via Nuitee
S
shaker_Alhejeilan • solo_traveller • sa
10
فندق ممتاز
Pros:

الموقع ممتاز جدا
طاقم الاستقبال متعاون جدا
الغرفة واسعة ونظيفة واطلالتها على غران فيا ممتازة

Cons:

لا يوجد

2026-04-25 • via Nuitee
S
shaker_Alhejeilan • solo_traveller • sa
10
2026-04-25 • via Nuitee
M
Mohammed • couple • sa
9
2026-04-23 • via Nuitee
S
Sanaa • extended_group • ma
10
emplacement au top
Pros:

emplacement

2026-04-23 • via Nuitee
S
Sündüs • family_with_children • de
8
İyiydi
Pros:

Temiz

2026-04-22 • via Nuitee
D
David • solo_traveller • hk
10
Pros:

Everything

2026-04-22 • via Nuitee
M
Marco salvatore • family_with_children • it
10
È stata una scelta strategica come posizione e come livello di struttura , oltre le aspettative. Se torno a Madrid sicur
Pros:

Posizione , pulizia ,cordialità e un Rooftop bellissimo , e una cosa che più mi è piaciuta è la professionalità del personale soprattutto il congierge Marcos una persona squisita, complimenti per tutto

Cons:

Assolutamente niente

2026-04-21 • via Nuitee
M
Marco salvatore • family_with_children • it
10
2026-04-21 • via Nuitee
D
Declan • couple • ie
8
Staff were friendly. Good breakfast. Enjoyed the rooftop bar.
Pros:

Very convenient to sites.

Cons:

One or two issues with bookings and billing.

2026-04-20 • via Nuitee
A
AVGERINOS • family_with_children • gr
9
Pros:

Very well decorate hotel and In a very nice spot of the city

2026-04-19 • via Nuitee
U
Ursula • couple • ch
9
Ein sehr schönes Hotel an Toplage mit einem sehr reichen Frühstücksangebot und einer tollen Rooftopbar
Pros:

Sehr freundliches Personal und natürlich die Rooftopbar mit dem tollen Getränke- und Essensangebot

Cons:

-

2026-04-18 • via Nuitee
S
Sara • couple • bg
9
2026-04-18 • via Nuitee