Hyatt Centric Gran Via Madrid

Hotels
•
Hyatt Centric
8.9 (3077 reviews)
Gran Via, 31 , Madrid , es

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
High prices

Categories

Cleanliness
8.15
Multiple reviews indicated issues with cleanliness and noise.
Service
9.65
Staff were described as friendly and accommodating, especially in breakfast and requests.
Location
9.65
Reviews highlighted excellent location near key attractions.
Room Quality
8.65
Rooms were generally described as comfortable but some issues with size and noise.
Amenities
9.15
Good amenities including a gym and rooftop restaurant, but some areas for improvement.
Value for Money
7.65
Concerns over pricing and value due to extra charges and service issues.
Food and Beverage
9.15
Positive feedback on food options, particularly for vegetarians and vegans.
Overall Experience
9.15
Overall positive experience but marred by some service and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:54

Property Description

Luxurious Accommodations
Indulge in the stylishly decorated rooms at Hyatt Centric Gran Via Madrid, offering city views, 55-inch TVs, and custom-designed furniture for a comfortable stay.

Culinary Delights
Savor a buffet breakfast daily and visit Hielo y Carbón for local meats and an extensive wine list. Enjoy a vermouth or gourmet coffee at Ondas while tapping your feet to lively tunes.

Convenient Amenities
Benefit from a 24-hour gym, free WiFi, and room service. Explore Madrid easily with the hotel's central location and nearby metro station.

Book now for an unforgettable experience at Hyatt Centric Gran Via Madrid.

Important information:

Please note that the property reserves the right to pre-authorize credit cards prior to arrival.

Please note that when booking 5 or more rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for € 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 3077 reviews
Cleanliness: 8.15
Service: 9.65
Location: 9.65
Room Quality: 8.65
Amenities: 9.15
Value for Money: 7.65
Food and Beverage: 9.15
Overall Experience: 9.15
E
Enrique • family_with_children • us
9
Pros:

El personal ...Excelente!

Cons:

El aire acondicionado ..No imagino en verano ..yo practicamente dormia destapado.

2026-03-14 • via Nuitee
U
Ursula • family_with_children • br
10
Tudo perfeito na estadia . Funcionários simpáticos ! Localização excelente perto de várias lojas boas e restaurantes
Pros:

Limpeza e organização

Cons:

Gostei de tudo

2026-03-14 • via Nuitee
I
Ibraimo • couple • us
10
2026-03-14 • via Nuitee
P
Pelin • couple • tr
8
2026-03-14 • via Nuitee
D
David • family_with_children • hk
9
2026-03-14 • via Nuitee
N
Norberto Jose • couple • ar
10
Pros:

El desayuno es muy completo y la ubicación es excepcional

2026-03-14 • via Nuitee
J
Juan Antonio • couple • es
8
La mejor ubicación.
Pros:

La habitación, las vistas y la relación calidad precio.

Cons:

Sigo sin estar a favor de hacer una retención en la tarjeta de los clientes. Me parece muy bien que pidan una tarjeta para asegurar, pero que te hagan un cobro y encima hasta 20 días después no la devuelvan...

2026-03-13 • via Nuitee
S
shai • family_with_children • il
8
2026-03-12 • via Nuitee
A
Ashiv • solo_traveller • gb
10
2026-03-11 • via Nuitee
N
Natia • family_with_children • ge
6
Cons:

it's not a 5 star standard

2026-03-11 • via Nuitee
C
CONSTANTINO • couple • br
8
2026-03-10 • via Nuitee
A
Alice • extended_group • it
10
2026-03-10 • via Nuitee
H
Hasan • couple • tr
8
Pros:

Tesis merkezi ve güzeldi

Cons:

Amcamız vefat ettiği gün ülkemize dönmek zorunda kaldık iade talep ettik yardımcı olmadılar.

2026-03-09 • via Nuitee
C
Constantinos • solo_traveller • ro
9
Pros:

Location
Cleanliness
Staff

Cons:

Booked a room with Balcony, balcony was very very small

2026-03-09 • via Nuitee
N
Nairi • family_with_children • ru
10
2026-03-09 • via Nuitee
J
Juliana • couple • br
10
Excelente estadia em Madri
Pros:

O hotel é muito bem localizado, quarto muito confortável e limpo, foram muito gentis em nos dar um upgrade de quarto. Funcionários muito gentis e o bar no rooftop, Jardim de Diana, incrível também para tomar uns drinks com uma vista linda.

2026-03-08 • via Nuitee
C
Cristiano • couple • it
10
2026-03-08 • via Nuitee
V
Víctor • couple • es
9
2026-03-08 • via Nuitee
K
Keziban • couple • tr
9
2026-03-08 • via Nuitee
G
glenn • couple • gb
7
2026-03-06 • via Nuitee