The Borough Lancaster

Hotels
8.7 (1893 reviews)
3-5 Dalton Square , Lancaster , gb

Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Restaurant
Room service
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
Soundproof rooms
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Comfortable and clean rooms
Friendly and knowledgeable staff
Great central location
Delicious meals
Cons:
Noisy surroundings at times
Heating issues reported
Breakfast not included in room price

Categories

Cleanliness
8.43
Overall clean rooms noted in several reviews, but some common areas were mentioned as less clean.
Service
8.9
Staff were described as amazing, friendly, and welcoming in multiple reviews.
Location
9.14
Great locations highlighted in many reviews, central and convenient.
Room Quality
8.59
Rooms were consistently noted as clean, comfortable, and spacious.
Amenities
8.62
Solid amenities with several pros mentioned about food and bar services.
Value for Money
8.58
Typically good value perceived, though a few reviews mentioned breakfast not included.
Food and Beverage
8.73
Meals were noted as delicious; however, breakfast inclusion was called out as a con.
Overall Experience
8.6
Great overall experience mentioned across several reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 14:12

Property Description

Luxurious Rooms with Italian Marble Wet-Rooms
Indulge in comfort and style with our en-suite rooms featuring Italian marble wet-rooms and modern amenities including flat-screen TVs and complimentary toiletries.

Award-Winning Restaurant and On-Site Brewery
Savor delicious meals at our acclaimed restaurant and enjoy a wide selection of drinks at the bar, including our very own brewed beers. Don't miss the opportunity to experience the popular Lancaster Comedy Club every Sunday.

Convenient Location near Major Attractions
Located just a short walk from Lancaster Railway Station, and in close proximity to Lancaster University, Lancaster Golf Club, and Morecambe, our Grade II listed building offers the perfect base for exploring the area.

Experience luxury, dining, and entertainment at The Borough Lancaster - Book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 2 years old and over stay for £20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 1893 reviews
Cleanliness: 8.43
Service: 8.9
Location: 9.14
Room Quality: 8.59
Amenities: 8.62
Value for Money: 8.58
Food and Beverage: 8.73
Overall Experience: 8.6
H
Hilary couple gb
8
2026-03-19 via Nuitee
M
Michael couple gb
10
2026-03-15 via Nuitee
A
Andy couple gb
8
Pros:

The location is fabulous, the staff wonderful. Beer choice also great.

Cons:

Nothing of note

2026-03-15 via Nuitee
C
Clarice couple gb
8
Pros:

Awesome. Unique and very comfortable.
The staff were brilliant. Many thanks for the help.
With appreciation

2026-03-14 via Nuitee
E
Emma couple gb
10
2026-03-14 via Nuitee
D
Deborah solo_traveller gb
9
Centre of historic Lancaster.
Pros:

Outstanding homemade biscuits on the tea tray! Can walk to shops and restaurants nearby.

Cons:

Nothing much. Would just suggest higher wattage bulbs in the lights and some coat hooks on back of doors but these are minor details.

2026-03-14 via Nuitee
A
Anna solo_traveller gb
10
Great- would recommend!
Pros:

Loved the room. Comfortable bed & plenty of space. Good location - very central!

Cons:

N\A

2026-03-13 via Nuitee
B
Becky solo_traveller gb
10
Perfect
Pros:

Couldn’t believe my luck finding this gem! The room was in a townhouse down a side street 10 seconds from the Borough. It was amazing, really beautiful decor with a lovely sitting area, a very comfortable bed and a luxurious wet room. Also an outdoor space for nicer days. Super friendly staff and very welcoming. What a treat.

Cons:

Nothing.

2026-03-12 via Nuitee
L
Lynne solo_traveller gb
6
Comfortable but felt misled
Pros:

Nice bathroom with heated floor

Cons:

I was not allocated the room that I had requested via Booking.com. I had asked for the executive double room with bath in the annexe building. However, I was given a small room on the top floor. Disappointing

2026-03-12 via Nuitee
A
Aileen couple gb
5
Pros:

Location was good ,room spacious.

Cons:

Room freezing heater not working,
Only 2 coffee,2 teabags.
Expensive to eat ,on low budget6

2026-03-12 via Nuitee
J
James solo_traveller gb
10
2026-03-09 via Nuitee
V
Vanessa couple gb
9
Perfect for a weekend trip.
Pros:

Great location, minutes away from the train station, shops and restaurants. Comfortable clean room and friendly staff.

2026-03-09 via Nuitee
M
Mark solo_traveller gb
10
Perfect town centre sanctuary
Pros:

Beautiful clean and stylish room, gorgeous wet room bathroom with a good deep tub, top quality dinner and breakfast, knowledgeable, attentive and charming staff.

2026-03-08 via Nuitee
M
Mark solo_traveller gb
8
2026-03-07 via Nuitee
G
Graham solo_traveller gb
10
Was excellent. Exceeded my expectations
Pros:

Tucked away in a street at back of pub. Spacious. Clean. Underfloor heating in bathroom. Comfy bed

Cons:

Nothing

2026-03-06 via Nuitee
S
Sue couple gb
9
2026-03-06 via Nuitee
F
Forshaw solo_traveller gb
3
Pros:

It's close to town

Cons:

Ink stain on the bed sheet decorated badly and sack your cleaner

2026-03-06 via Nuitee
G
Glover solo_traveller gb
5
Disappointing and Ruined Stay
Pros:

The room and, in particular, the bathroom were fine. Bed was comfortable

Cons:

Wasn't advised on booking the the room was outside of the main hotel with the entrance door being off a side street. No direct access to the hotel for ice, drinks etc. No bottled water in the room. Felt very isolated and unsafe. I need complete darkness to sleep and the room had 2 green lights, the one above the door, I was advised, being a legal requirement
On arrival I advised the reception staff that I did not require room service. On the Saturday afternoon, a young man knocked on the door offering room service. Answering the door onto a road is not acceptable to me, especially when I had said it was not required. The sign to hang on the door is not appropriate. The style and design indicate that a female is in the room. Shortly afterwards a young female member of staff, later identified as the duty supervisor/ manager unlocked the door and walked straight in and caught me 'in flagrante'. This was so embarrassing it not only brought me to tears, but ruined the rest of my stay. Whilst the staff nember apologised and said she had mis read the instructions, it didn't help calm me down. I am neurodivergent and issues like this and the lights sends me on a downward spiral and can take weeks to recover from. Had I been advised at the time of booking about the room being seperate to the hotel when booked, I would not have stayed at the hotel.

2026-03-05 via Nuitee
A
Angela couple au
10
Perfect for our weekend visiting family
Pros:

Staff very friendly
Great location
Good food

2026-03-05 via Nuitee
S
Sarah couple gb
9
2026-03-03 via Nuitee