Casa Decu

The facilities are beautiful, the rooftop and bedroom were amazing

Casa Decu is always a safe bet! Love the comfty beds, cleanlyness and friendly staff. Location is unbeatable - heart of La Condesa!

Lage war sehr gut, Condesa ist super grün, tolle Pflanzen überall, stylische Lokale, sehr sauber und sicher. Mir hat vor allem auch gefallen, dass die Casa ein kleines Boutique Hotel ist. Dachterrasse hat nett ausgesehen, haben wir aber nicht genutzt. Midcentury Style in der Lobby sehr ansprechend.

el lugar está muy bien ubicado, los servicios en la terraza de té y café son muy útiles, el desayuno estuvo DELICIOSO, la terraza está muy bonita.

As many travelers said already, the location is really great, in a very safe area in the heart of Condesa and really close to Roma Norte. I also liked the guard that would open the door for you, thus making it even safer as no one can enter if they’re not a guest. The whole place was very clean and in the bathroom we had complementary shower gel, shampoo, conditioner and body lotion. The terrace was really nice to start the day with a nice breakfast outside. We had the junior suite and we liked a lot the fact that it had a sort of separate area for the closet and just to leave your stuff, while the bed was separate - and super comfortable by the way!

Lovely terrace and great neighborhood

This hotel is honestly a complete catfish situation. The photos and reviews make it look charming and upscale, but the reality was completely different.

We arrived at Casa Decu around 10:30 p.m. after our flight was delayed and changed. From the moment we checked in, the front desk staff member was cold and unwelcoming. I immediately noticed the hotel looked much dirtier and far more run down than the photos online, but we were exhausted and tried to give it the benefit of the doubt.

When we entered our room, the smell was overwhelming. It reeked so strongly of cleaning chemicals (specifically Fabuloso) that it literally gave me a headache. Ironically, despite the intense chemical smell, the room itself still did not feel clean.

We had booked what was advertised as a “Superior Suite,” but the room was shockingly small. The bathroom was absurdly tiny — you could barely open the door without it hitting the shower glass, and using the toilet comfortably was nearly impossible. There were not even hooks to hang towels. The entire setup felt cramped, poorly designed, and nothing like what was advertised online.

We tried to brush it off because we were excited to be in Mexico City with our family and wanted to enjoy the trip.

The next day, we booked two massages through the hotel. The hotel had texted us before arrival offering “massage & spa services,” which strongly implied there was an actual spa onsite. Instead, the massages were done in the room, which already became complicated because we were traveling with our 2-year-old daughter.

Then things became a mess. The first massage therapist arrived and told us we had only booked one massage, so we adjusted our plans accordingly. Then suddenly a second massage therapist arrived after we had already been told there was only one booking. I calmly explained to the staff that there had clearly been a miscommunication somewhere and even offered to pay 50% for the second massage to be fair.

Instead of handling the situation professionally, three staff members stood there rolling their eyes at me and speaking to me in an incredibly rude and dismissive way. I have honestly never experienced staff behavior like that at a hotel before.

At that point, after already feeling disappointed by the cleanliness, misleading photos, tiny room, and poor experience overall, I looked around and realized I no longer felt comfortable staying there with my husband and 2-year-old daughter. I went back to our room booked another hotel immediately, and moved our family out that same night around 9 p.m. — losing two prepaid nights in the process.

I have NEVER done that in my life.

I genuinely do not understand how this hotel has the reviews it does. This was one of the most misleading hotel experiences I have ever had. There are so many better places to stay in Condesa. Save yourself the disappointment and stay somewhere else.

The building is a lovely listed art deco construction which means there is no permission for lifts or a/c. This is not a problem if you don’t mind stairs ;-)
The staff are professional and courteous and the superior suite is very spacious and comfortable. The beds are comfy although not huge, and the shower has great pressure!
Breakfast is served on the pretty rooftop with freshly cooked Mexican options too.
The area is safe and has a very cosmopolitan feel, near a shady park perfect for walks. Lots of cafes and restaurants nearby.

Localisation, agencement, literie, gentillesse du personnel. Roof top super pour le petit déjeuner.

Nicely renovated, well located properly. It’s a nice touch having a security member 24/7. It’s in a lovely area, staff are helpful

Casa Decu is a boutique hotel in one of the nicest neighborhoods in Mexico City. The room was reasonably spacious and the bed was comfortable. The neighborhood is spectacular. A great place for walking.

They gave me a doggy bed upon arrival for my puppy. The best!!!

La ubicación y la limpieza