Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great central location
Clean and spacious rooms
Cons:
Inflexible service
Noise issues during the night

Categories

Cleanliness
8.66
Mixed reviews on cleanliness; some found it good while others reported issues.
Service
8.83
Several complaints about inflexible service and rude communication.
Location
9.67
Excellent central location, praised by multiple reviewers.
Room Quality
8.12
Mixed feedback on room quality, some rooms were in poor condition.
Amenities
7.65
Amenities fell short; issues with Wi-Fi, breakfast, and no room service reported.
Value for Money
9.11
Good value perceived, especially for location, but some found it lacking.
Food and Beverage
7.66
Breakfast options were limited, with many unhappy about it.
Overall Experience
9.13
Overall a mix of positive and negative experiences, higher points for location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 19:07

Property Description

Prime Location Along Via Etnea
Featuring 3-star accommodation with private balconies, Moonlight Hotel&Suites stands in the heart of Catania, beckoning guests with its prime location on the vibrant Via Etnea main street.

Comfortable Rooms and Delightful Breakfast
Each air-conditioned room at the hotel boasts a private bathroom, ensuring guests enjoy a comfortable stay. Start your day with a delicious Italian or continental buffet breakfast served at the property each morning.

Explore Catania with Ease
Immerse yourself in the rich culture of Catania by partaking in various activities like cycling or visiting nearby attractions such as Villa Bellini and Catania Amphitheatre. Piazza Duomo is just a leisurely 10-minute stroll away, allowing easy exploration of the city.

Book now to experience the charm of Moonlight Hotel&Suites on your next Catania getaway.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for € 20 per person per night when using an available cot.
    Children from 4 years old to 13 years old stay for € 25 per person per night when using an available extra bed.
    People 14 years old and over stay for € 35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 43 reviews
Cleanliness: 8.66
Service: 8.83
Location: 9.67
Room Quality: 8.12
Amenities: 7.65
Value for Money: 9.11
Food and Beverage: 7.66
Overall Experience: 9.13
F
Felicino • solo_traveller • it
6
2026-01-20 • via Nuitee
R
Rosa • family_with_children • es
8
2026-01-19 • via Nuitee
H
Harshal • solo_traveller • in
10
Pros:

Siamo stati molto contenti del nostro soggiorno. La stanza era pulita, ordinata e con tutto l’essenziale. Maria è attenta, premurosa e professionale e con gentilezza si assicura che tutto sia di gradimento. Abbiamo apprezzato molto anche la sua chiamata per sincerarsi che fosse tutto a posto, visto che avevamo chiesto di poter fare il check-in alle 8 del mattino ma, a causa di un contrattempo, non ci è stato possibile arrivare in orario. È stato un gesto che ci ha fatto sentire accolti. Quando si dice prendersi cura!

2026-01-19 • via Nuitee
R
Raffaele • couple • it
6
Pros:

bella posizione

2026-01-19 • via Nuitee
A
ALESSANDRO • family_with_children • it
8
Pros:

Pulito e centralissimo sulla via più importante di Catania Via Etnea

Cons:

Nessun servizio molto simile ad una casa vacanze

2025-11-22 • via Nuitee
C
Coscione • couple • it
8
Ottimo
Pros:

Ambiente pulito e confortevole si trova al centro proprietaria gentilissima rapporto qualità prezzo ottimo lo consiglio unica pecca stando in una strada principale e un po' rumoroso di notte ma chi vuole il centro e consapevole cmq ottimo

2025-11-16 • via Nuitee
N
Natalie • extended_group • mt
1
Did not even let me stay!
Cons:

I booked Hotel Etnea Royal Suites on 9th November for a non-refundable 2-night stay from 14th till 16th November (Refundable option was only till 12th Nov, did not make sense to pay extra for just 3days!) . Shortly after paying, I messaged the property to let them know we would arrive around 11pm. Only then did I notice that their stated check-in time ends at 9pm.

Since their Booking.com page still shows a 2023 Q&A saying late check-in after 10pm is possible for a €25 fee, I assumed this was still an option and we were willing to pay it. However, the property told us they would not allow check-in and we will not find anyone at 11pm under any circumstance — not even with the extra charge.

The tone of the messages felt quite rude, and when I asked about the possibility of a refund (all of this happening within about two hours of booking), communication suddenly stopped. I contacted customer service, but the answer from the hotel remained the same: no check-in after 9pm and no refund.

I tried calling the property multiple times and received no answer.
Through Booking.com support, I later asked if we could at least check in the next morning on 15th November at 8am, without requesting a refund for the first night. That request was also refused.

In the end, we were left with no options but to book two rooms for two nights at another hotel. We ended up losing the full amount paid to this so called hotel.

It’s really disappointing that there was no flexibility, no willingness to understand the situation, and almost no communication once we asked for help. I honestly don’t understand how a business can operate this way in 2025.

I hope this helps others make an informed decision.

2025-11-16 • via Nuitee
J
Jean Claude • extended_group • mt
8
2025-11-16 • via Nuitee
C
Casey • family_with_children • mt
7
2025-11-15 • via Nuitee
G
Gabriel • couple • ar
8
2025-11-12 • via Nuitee
S
Samantha • solo_traveller • it
3
Cons:

Non ha fatto la fattura

2025-11-11 • via Nuitee
B
Brian • solo_traveller • ca
1
Terrible
Pros:

Location

Cons:

Noisy. In poor condition. no one shared the Wi-Fi passcode and no one was ever there.

2025-11-11 • via Nuitee
K
Karen • extended_group • mx
10
Excelente hotel, calidad - precio.
Pros:

La ubicación es perfecta para visitar el centro histórico y la habitación es amplia y muy limpia.

Cons:

Nada, todo me ha gustado.

2025-11-10 • via Nuitee
G
Gerlando • couple • it
7
Pros:

La centralità della posizione

2025-11-09 • via Nuitee
A
Alexandra • couple • ro
10
Pros:

Nice big room, hotel situated in a super nice central area of Catania. Staff super helpfull and kind

2025-11-08 • via Nuitee
O
Oliver • extended_group • ch
1
Never again.
Pros:

Nothing

Cons:

Inflexible, incompetent reception. I selected a „Holel“ but reception is only open until 9 p.m.
With a late arrival nobody opened and we had to book another „real“ hotel.
Never again, I do absolutely not recommend this house.

2025-11-07 • via Nuitee
S
Sestina Maria • extended_group • it
10
2025-11-07 • via Nuitee
G
Guido49 • couple • it
7
2025-11-05 • via Nuitee
G
Giuseppe • solo_traveller • ch
8
2025-11-03 • via Nuitee
A
Andrea • family_with_children • it
6
Pros:

Posizione ottima

Cons:

Il bagno!

2025-11-02 • via Nuitee