Hotel Victoria

Hotels
7.6 (3125 reviews)
Via Nazionale,102/r , Florence , IT
+39 055 287019

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
Safety deposit box
Bar
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast options
Cons:
Cleanliness issues noted
Room quality not up to standard
Amenities need improvement

Categories

Cleanliness
7.03
Several comments on room cleanliness are positive, but also mention low-quality supplies.
Service
8.52
Consistently praised as friendly and helpful according to multiple reviews.
Location
8.52
Often mentioned as a significant advantage for accessibility to attractions.
Room Quality
7.03
Mixed feedback; some found it dated and cramped, while others mentioned comfortable beds.
Amenities
6.53
Amenities received negative mentions regarding quality and availability.
Value for Money
8.02
Most reviews indicate that the hotel offers good value when considering its location.
Food and Beverage
7.53
Breakfast variety received praise, but some commented on management of food service.
Overall Experience
7.62
Overall guest experiences were generally positive despite some criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:58

Property Description

Luxurious Accommodation in Florence's Historic Centre

Classic-Style Rooms: Experience the charm of classic-style rooms at Hotel Victoria, complete with free WiFi for your convenience. Most rooms are equipped with air conditioning for a comfortable stay. The private bathrooms come with a hairdryer and complimentary toiletries.

Convenient Location: Situated in the San Lorenzo district, the hotel is a stone's throw away from the renowned Accademia Gallery and a short 5-minute walk from Santa Maria Novella Station. Explore the city with ease as the Medici Chapels are just a 5-minute walk from the property.

Parking and Accessibility: For added convenience, parking is available nearby at an extra charge. Enjoy car pick-up and delivery services, making your stay hassle-free. Book your stay at Hotel Victoria now for an unforgettable experience in Florence.

Important information:

Air conditioning is available from 1 June until 30 September only.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM

Location

Guest Reviews

7.6
Based on 3125 reviews
Cleanliness: 7.03
Service: 8.52
Location: 8.52
Room Quality: 7.03
Amenities: 6.53
Value for Money: 8.02
Food and Beverage: 7.53
Overall Experience: 7.62
A
Aliali2 • family_with_children • it
9
2026-11-14 • via Nuitee
V
Vidar Thor • couple • no
4
Pros:

Fin beliggenhet, men mye støy. Frokost skuffende. Brød ble ikke etterfylt de tre dagene vi bodde der og siste dagen var det bare tørre skalker. Viser litt av interressen. Kjedelig og slitent pålegg.

Cons:

Personalet må rett og slett vise mer vilje. Og hele hotellet var veldig slitt.

2026-11-14 • via Nuitee
A
Avetisyan • couple • am
10
2026-11-14 • via Nuitee
L
laura • family_with_children • it
7
2026-11-13 • via Nuitee
A
Alejocanalla • couple • ar
8
Excelente opcion en Florencia
Pros:

Excelente opcion para hospedarse en Florencia. A pocos metros de la estación de tren Santa Maria Novella y a pocos pasos de las más importantes atracciones de la ciudad. Posee ascensor, importante para no tener que subir las valijas por escalera. La habitación es grande y cómoda. Buena ropa de cama y toallas. Como daba al centro de manzana era muy silenciosa. El aire acondicionado atenuó el calor que todavia hacía en Florencia a principios de octubre. El personal del hotel en su totalidad es muy amable.

Cons:

El desayuno es correcto. Buen café y panificacion. Podria mejorar con un poco mas de variedad de frutas.

2026-11-12 • via Nuitee
H
Heidemarie • couple • de
8
Zentrale Lage, guter Komfort und herzlicher Service
Pros:

Perfekte Lage in unmittelbarer Nähe zu den wichtigsten Sehenswürdigkeiten, dem Dom und dem zentralen Markt; ein einfaches, aber sauberes und gut ausgestattetes Hotel mit gutem Frühstück sowie ausgesprochen freundlichem und hilfsbereitem Personal.

2026-11-12 • via Nuitee
L
Littlelo • couple • tw
3
Pros:

地點很好，員工熱情親切（不包含經理）

Cons:

暖氣打不開，快被冷死了，工作人員也打不開，隔天過問經理，得到「因為溫度不夠冷所以整棟都沒暖氣」的答案，此時外面溫度10度。
隔天請了另一位員工幫忙，發現我們房間的氣密窗壞掉關不緊，所以冷風才會一直吹進來，協助更換房間後整體狀況好很多，暖氣也可以開了（所以經理根本在騙人），只是依舊不夠暖，仍需要加條毯子才能睡覺。

2026-11-11 • via Nuitee
A
Agnieszka • solo_traveller • pl
7
Pros:

Dobra lokalizacja, blisko stacja i sklepy.
Dobre śniadanie i kawa.
Miła i pomocna obsługa.

Cons:

Głośność od ulicy, brak kaloryfera i kołdry. Byłam w listopadzie i w pokoju było dość chłodno, a nie chciałam używać klimatyzacji. Spłuczka w łazience nie zawsze działała poprawnie.

2026-11-10 • via Nuitee
A
André Henrique • couple • fr
5
2026-11-09 • via Nuitee
E
Elisa • couple • it
9
Pros:

Posizione dove è situato l'albergo vicino al centro e alla stazione dei treni

2026-11-09 • via Nuitee
S
Sandro • family_with_children • it
5
Che peccato!
Pros:

La posizione, vicino al centro e alla stazione Santa Maria Novella.

Cons:

Da una struttura collocata al centro di una città importante ci si aspetterebbe un livello decoroso ed accogliente della stanza. Basterebbero alcuni normali accorgimenti per renderla accogliente e, soprattutto, pulita.
Abbiamo trovato le tovaglie sporche (immediatamente sostituite dal personale), l'aspiratore del bagno (senza finestra) non funzionante e pieno di polvere, così anche gli areatori della camera. Suppellettili anni 90 ma soprattutto usurate. Polvere accumulata nella porta d'ingresso della stanza. Infissi con chiusura non adeguata essendo vetusti.
Alcune parti delle pareti del bagno non tinteggiate ma sporche (un semplice bianco è sinonimo di igiene e pulizia). Sono soltanto alcune delle cose più evidenti, come testimoniano le foto allegate. Dispiace, perché la posizione della struttura è ottima e strategica.

2026-11-08 • via Nuitee
F
Freddi • family_with_children • it
8
Pros:

Stanza pulita accogliente

2026-11-08 • via Nuitee
C
cihan • couple • az
10
İtalyan hoteli eski tarzda
Pros:

İyi , yeri çok güzel her yere yakın

Cons:

Biraz eski hotel ama kalınır

2026-11-07 • via Nuitee
R
Raffaella • family_with_children • it
7
2026-11-07 • via Nuitee
J
Jozsef • couple • hu
9
2026-11-04 • via Nuitee
M
Mario • solo_traveller • mt
8
Pros:

Location of this hotel is very good. Its vicinity to the train station makes travelling to other areas of the toscana very easy.

Cons:

The hotel needs a bit of refurbishing. However it is still comfortable, and good value for money.

2026-11-04 • via Nuitee
A
Anushree • solo_traveller • de
7
2026-11-03 • via Nuitee
K
Kristjan • extended_group • ee
6
Cons:

Hommikusöök oli pigem kesine ja keedetud muna oli pmst toores ja ei kannatanud üldse süüa!

2026-11-03 • via Nuitee
M
Mikael • solo_traveller • it
10
Mi sono trovato bene, zona perfetta vicino alla stazione. Consigliato.
Pros:

Ben pulito, colazione ben assortita tra salato e dolce, gentilezza e disponibilità da parte dei receptionist.

2026-11-03 • via Nuitee
A
Andreas • solo_traveller • ch
8
2026-11-02 • via Nuitee