WoodSpring Suites Savannah Pooler

No Breakfast

I had a late check in and nobody was at the front desk for over an hour, so i left and still was charged

Nice and clean rooms

The rooms and the kitchen

The woman that works the night shift is loud , unprofessional, I believe rachet would best fit her. She not only got other guest to come with her to my door to address a problem but she also asked me to return used non working keys to her then proceeded to take a smoke break when Iwas clearly standing there waiting to give these gets to her. She yelled at me at my doorway about the issue , which I add had nothing to do with me. Never once did she get a word of input from me.

This property was literally the WORST we have ever stayed in. They charge for Wi-Fi. They don’t have a front desk person. The manager walked in the room after a quick knock not once but TWICE. The elevator is faulty and you get charged if you need a room key. The whole place reeks of weed. The shower is AWLFUL, with mold behind the shower head barely hanging in the wall. Do yourself a favor and stay LITERALLY anywhere else.

There cigarettes in my non smoking room smelt like smoke. Soap in the tub used. Bad service, from front desk very rude.

The person In the front was VERY rude with a nasty attitude. The rooms were nasty, they have roaches and the tubs were dirty like somebody had already bathe in them before us. 10/10 would NOT recommend !!

My feet stuck to the floor all the way down the hall and in my room. Didn’t even stay had to find another hotel.

They Need To Start Serving Breakfast

We were expecting the beds to be better not that comfortable and pillows were too soft...The microwave didn't work so they moved us to room that had a working one....pool was closed no breakfast no ice machine in the building and no coffee makers in room...will not stay there again...we were not impressed at all

Friendly

Great value!!

I was so disappointed in this hotel. We received an unfriendly welcome upon arrival. The hotel looks good from the outside & the lobby. The elevator had no ventilation. It was stuffy and had an awful odor! There were dead bugs on the floor under the bed. We woke up the next morning we discovered roaches crawling on the walls on the counter. When I want to complain about the roaches, the front desk did nothing. I want my money back and I will never stay there again!

Rooms were cold

RUN!! don't walk, away from this hotel. i made reservations via online booking for 2 nights (6/20-21) to arrive Friday night with my 3 grandchildren and dogs. I called ahead to the hotel ~30 minutes before our arrival and to my utter shock was told that i did not have a reservation, that it wats first come, first served. when i asked about my online booking i was told that they can't see those until i check in and it had been busy that day so they had actually been trying to call me"all day long" to let me know they were sold out. funny, that they claim to have tried to do that, when i had no calls from them and if i didnt have a reservation, how did they have my information??? the man was extremely rude and didn't like being questioned about what they had done. he kept saying that i had no room regardless. when i asked about a refund he said the hotel was not entering a charge to the online service and was sending a message that the hotel had canceled the rooms.
my card was charged anyway. i have spoken to this hotel twice with them claiming the correct emails were sent, however i was not CC'ed on them and the booking service claims to have never gotten emails.
i am now stuck between this extremely crappy hotel and equally horrid online service with neither doing what they should do, having to go thru my bank for a false charge claim. but the worst part........ that Friday night i was stuck several hours from home, with no room and no way to get a decent room because 99% of the hotels were booked as i called and drove around until 2am.... with 3 kids 13, 9 and 8, and 2 dogs, only to find out that my card was already charged for the 2 nights from this hotel that i was robbed of. absolute total insanity. DO NOT STAY HERE, EVER.