WoodSpring Suites Nashville near Rivergate

Hotels
•
WoodSpring
5.6 (286 reviews)
122 Liberty Lane , Madison , US
+1 615-933-7775

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Helpful/friendly staff (in-person)
Great/ideal location
Frequent room cleaning reported
Quiet hours appreciated
Price acceptable for last-minute stay
Cons:
Roaches/insect infestations reported
Strong unpleasant odors (smoke, urine, heavy cleaner/chemical)
Check-in/front-desk issues and unprocessed refund
Broken room fixtures (dangling outlets)
Stolen laundry item with poor resolution
Unsafe/noisy environment (other guests disturbance)
Poor/complained-about coffee

Categories

Cleanliness
1.5
Multiple reviews report heavy unpleasant smells (smoke, urine, strong chemical cleaner) and visible roaches in rooms, indicating very poor cleanliness.
Service
8
Several guests describe staff as helpful and friendly in person; however, there are inconsistencies (front-desk check-in problems, unprocessed refund/communication issues) suggesting service is generally good but uneven.
Location
9.5
Multiple reviews explicitly call the location 'perfect' or 'great' — location is a clear strong point for guests.
Room Quality
2.5
Room issues reported include roaches, smoke/chemical smells, broken/dangling outlets and general poor condition; several guests left shortly after checking in.
Amenities
6
Mixed mentions: frequent room cleaning reported positively, but issues such as a stolen laundry basket and limited helpful resolution from front desk lower the score to average-plus.
Value for Money
7
One guest noted the price was acceptable for a last-minute stay; given location strengths but many negative room/cleanliness issues, perceived value is slightly above average.
Food and Beverage
5.5
Very limited mentions — main complaint is coffee; no positive food/beverage experiences reported, so slightly below neutral.
Overall Experience
4.8
Overall sentiment is negative due to cleanliness and safety concerns, noisy/unsafe reports and check-in/refund problems, tempered by strong location and some helpful staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Convenient Location near Popular Attractions
WoodSpring Suites Nashville near Rivergate is strategically situated within close proximity to The Hermitage, Nissan Stadium, and Grand Ole Opry, making it an ideal choice for travelers looking to explore the vibrant city of Goodlettsville.

Comfortable Rooms with Essential Amenities
Guests can enjoy air-conditioned rooms with private bathrooms and free WiFi at this 2-star hotel. Each room is equipped with a wardrobe, desk, and TV, ensuring a comfortable stay for all visitors.

Helpful Reception and Nearby Airport
The hotel offers a helpful reception that can assist guests with area information, while also being conveniently located just 24 km from Nashville International Airport for easy travel access.

Book your stay at WoodSpring Suites Nashville near Rivergate for a convenient and comfortable accommodation experience in Goodlettsville.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM

Location

Guest Reviews

5.6
Based on 286 reviews
Cleanliness: 1.5
Service: 8
Location: 9.5
Room Quality: 2.5
Amenities: 6
Value for Money: 7
Food and Beverage: 5.5
Overall Experience: 4.8
D
Daphne • couple • us
1
One month later Staff still hv not confirmed or processed my refund and communicated with booking.co
Pros:

I checked out in a few hours after checking in

Cons:

I experienced a hard time checking in after pre checking in on the road to the hotel.Mgmt had to come and walk the front desk clerk through the process to approve I was already booked.My room smelled like smoke,I don’t smoke.5 different roaches 🪳 was throughout the room.I never unpacked or laid on the beds,charger outlets was dangling and broke just horrific and unwelcoming.

2026-10-19 • via Nuitee
M
Marceia • couple • us
1
We Checked In and Right back in less than an Hour.. My Wife Got Sick from the Smell Female Staff was Very Nice but we di
Pros:

Nothing at All.... The Price was ok for The last Minute Stay

Cons:

It smelled like Piss and Bug Spray

2026-10-13 • via Nuitee
N
Nashron • couple • us
10
2026-10-10 • via Nuitee
N
Nashron • couple • us
10
2026-10-10 • via Nuitee
L
Lanju • solo_traveller • us
8
2026-09-14 • via Nuitee
B
Brittany • couple • us
1
Terrible, we didn’t even start we keft at midnight
Pros:

Nothing

Cons:

Everything, we couldn’t access linens, there were roaches and the people below us beat on the their roof and shook our hails room

2026-09-14 • via Nuitee
S
san • family_with_children • mx
8
Pros:

Room service for cleaning almost every day

Cons:

Someone stole my basket in the laundry and front desk couldn't help to find out who took it

2026-09-08 • via Nuitee
K
Knight Dill • solo_traveller • us
10
2026-08-28 • via Nuitee
S
shirl • solo_traveller • us
10
Stay was great.
Pros:

N/A

Cons:

Coffee

2026-08-04 • via Nuitee
N
Nicholas • solo_traveller • us
1
2026-08-03 • via Nuitee
K
Kathy • couple • us
1
Location was perfect but the facility was awful
Pros:

They staff was very helpful and friendly.

Cons:

The facility had roaches and awful chemical smell (not cleaning chemicals)

2026-07-22 • via Nuitee
K
Kaiser • solo_traveller • us
1
Pros:

Nothing

Cons:

The place was terrible and unsafe. They didn't really have a room for us.

2026-07-19 • via Nuitee
B
Blanton • solo_traveller • us
10
2026-07-02 • via Nuitee
C
CHERYL • extended_group • us
1
Pros:

This was like a homeless shelter. THe room smelled like heavy cleaner.

2026-06-09 • via Nuitee
F
Felechia • solo_traveller • us
1
2026-05-27 • via Nuitee
L
LeAsiah • solo_traveller • us
10
I enjoyed my stay I loved the quiet hours part the most I love a place that has quiet hours it makes where you are so mu
Pros:

It was a great location and the staff was amazing

Cons:

N/A

2026-05-22 • via Nuitee
K
Ketchum • solo_traveller • us
10
Lee and Shony was very pleasant i highly recommended they made me fill right at home
2026-05-14 • via Nuitee
N
Nicholas • couple • us
1
Drug deal when we pulled in said hell no and turned around
Pros:

Didn’t stay

Cons:

Everything

2026-04-29 • via Nuitee
C
Courtney • family_with_children • us
1
Pros:

The location was the only positive to this hotel.

Cons:

It was disgusting. The amount of pets here was insane. People just hanging outside at all hours, the smell of animal was awful. Not clean at all. There was no toilet even in the room. But guess what, the front desk closes at 4 so to bad if you need anything. We left the next morning at 7 and the front desk was still closed. I would not stay here period.

2026-04-27 • via Nuitee
L
Ladarius • couple • us
3
The day was OK but could use better cleaning
Cons:

Rest all over the fixtures in the bathroom and to top it off dog hair in the room and when you turn on the air, it just smelled like a wet dog

2026-04-25 • via Nuitee