Hotel Aquaterra

Hotels
8.9 (143 reviews)
Bulnes 299 , Puerto Natales , cl

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Children allowed

Facilities

Non-smoking rooms
Restaurant
Luggage storage
Tour desk
Non-smoking throughout
Board games/puzzles
Public Bath
Coffee Shop on site
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Great service
Good location
Clean facilities
Tasty breakfast
Cons:
Small rooms
Missing amenities
Noise from other guests

Categories

Cleanliness
8.68
Positive mentions of cleanliness, but some reviews indicate dirty rooms and issues with water quality.
Service
9.65
Numerous reviews highlight amazing and accommodating staff.
Location
9.49
Positive feedback about the excellent location near restaurants and shops.
Room Quality
8.44
Some reviews mention rooms being small and noise issues from adjacent rooms.
Amenities
7.97
Some amenities are missing or lacking, such as TVs and kettles in rooms.
Value for Money
8.23
Several reviews reference poor value for the quality of the rooms and facilities.
Food and Beverage
9.48
Consistently good reviews about the quality of breakfast.
Overall Experience
9.25
Generally positive feedback, though some issues with rooms and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:13

Property Description

Convenient Location
Hotel Aquaterra is ideally situated in the heart of Puerto Natales, just a few blocks away from Last Hope Sound waterfront and the main square. The perfect base for exploring the area.

Charming Decor and Amenities
Each of the 12 rooms at Hotel Aquaterra is uniquely decorated with regional arts and crafts, providing a cozy and authentic atmosphere. Guests can enjoy the convenience of a private bathroom and a complimentary buffet breakfast served daily.

Exceptional Services
With a 24-hour front desk and free luggage storage, guests at Hotel Aquaterra are well taken care of. The property also offers free WiFi, a computer with internet access, and free parking for added convenience.

Ready to experience the charm and convenience of Hotel Aquaterra? Book your stay now for an unforgettable Puerto Natales getaway.

Important information:

Please note this property does not feature any TV's.












LOCAL TAX LAW.
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%
To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
This additional fee (IVA) is not included in the hotel rates and must be paid seperately.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.9
Based on 143 reviews
Cleanliness: 8.68
Service: 9.65
Location: 9.49
Room Quality: 8.44
Amenities: 7.97
Value for Money: 8.23
Food and Beverage: 9.48
Overall Experience: 9.25
J
Jorge • family_with_children • cl
7
Pros:

Muy buena ubicacion, excelente calefaccion

Cons:

Habitacion pequeña, baño muy reducido e incomodo

2026-04-04 • via Nuitee
S
SILVIA • couple • es
8
Recomendable
Pros:

Muy céntrico , se va andando a todos los sitios

Cons:

Quizás las habitaciones pequeñas y sobre todo el baño

2026-04-02 • via Nuitee
B
Beverly • extended_group • us
10
We really appreciated getting to use the bedroom early…everyone so kind. Lovely place!
Pros:

Coffee too weak, breakfast could do with more ‘natural’ yogurt (the whole place looked like a wonderful museum) eggs would have been nice for those gluten intolerant.

Cons:

Nothing! It was a superb place with excellent receptionists, clean rooms and amazing art! We loved it and will be back!

2026-04-02 • via Nuitee
M
Maria Luisa • solo_traveller • cl
2
Muy mediocre
Pros:

Nada

Cons:

Mal recibimiento
Habitaciones muy precarias, el precio nada que ver con lo que se ofrece.
Anticuado, mal aspecto a la llegada, …
Desayuno malo, básico y nada refrigerado

2026-03-29 • via Nuitee
J
Julie • couple • us
3
Disappointing to say the least.
Cons:

We arrived on a cool fall evening in March, but the room was unbearably hot - no fan, the window didn't open. It was advertised on Booking.com as being able to accommodate 4 people (2 adults) - it is just two of us yet we could not even put both of our bags down on the floor it was so small. Our plan was to stay 4 nights but we just couldn't stay there. We lost $560 to Hotel Aquaterra in the process. We found a lovely place just two blocks away which was perfect for our stay. We made the right decision but we lost a lot of money. We travel a ton internationally and have never had to leave a hotel but in the case, it was absolutely necessary.

2026-03-29 • via Nuitee
R
Robert • couple • us
7
Hotel staff are freindly. Rooms are tiney and bathrooms are at best a closet.
Pros:

Good location

Cons:

Tiny rooms and bathroom.

2026-03-28 • via Nuitee
M
Micheline • couple • fr
10
Un séjour agréable dans un joli hotel bien placé en centre ville
Pros:

Un accueil très agréable un personnel très attentionné dans ce bel hostel joliment décoré où le bois est à l’honneur. Le petit déjeuner était parfait riche en laitages en fruits frais et en pain complet

Cons:

Tout était bien

2026-03-28 • via Nuitee
A
Ali Nakisai • couple • se
10
2026-03-22 • via Nuitee
S
Steve • family_with_children • gb
9
Great stay in Puerto Natales
Pros:

Interesting and authentic decor. Staff were very helpful. Breakfast was good and overall it was very relaxing.

Cons:

Rooms were good but not that sound proofed.

2026-03-21 • via Nuitee
I
Innchan • extended_group • kr
9
staff are very friendly, kind and eager to help.
Pros:

room is small but calean and balanced

Cons:

nothing

2026-03-21 • via Nuitee
T
Thiago • family_with_children • br
4
2026-03-17 • via Nuitee
T
Tijn • couple • nl
8
2026-03-16 • via Nuitee
N
Ninharris • family_with_children • gg
10
Pros:

Staff were kind and helpful from outset - giving directions to nearby amenities and helped book us a taxi for the next day. Room was decent size with comfy beds and good shower. Loved the decorations around the hotel and room. Breakfast had nice fresh fruit and baked goods which was just what we needed.
Many thanks!

2026-03-13 • via Nuitee
M
Mindi • solo_traveller • cl
1
Cons:

Room was small, dirty and noisy. My knees hit the heating element when I sat on the toilet. The floor had some kind of grease on it.

2026-03-11 • via Nuitee
E
Emmanuel • couple • fr
7
2026-03-10 • via Nuitee
J
Jennifer • couple • ca
9
2026-03-08 • via Nuitee
R
renato • extended_group • us
8
Pros:

Stairs

Cons:

Breakfast

2026-03-07 • via Nuitee
M
maria • couple • ar
10
Muy acogedor y cálido
Pros:

Nos gustó la calidez del lugar y cercanía de todo, chiquito pero muy cálido!

Cons:

El aroma de la fragancia, deberían elegir un aroma amaderado, ambarado, algo más cálido, como ser el sandalo

2026-03-03 • via Nuitee
S
Slater • solo_traveller • nz
9
Pros:

Convenient location,good value for money,staff very friendly and helpful,breakfast included was excellent

Cons:

No comments here

2026-03-01 • via Nuitee
B
blythe • extended_group • us
5
Pros:

Location good. Breakfast small. Beds fine and airflow in room fine with window open.

Cons:

Shower was dangerous. Too small a tub and getting in and out difficult and slippery even for the most athletic person.

2026-02-27 • via Nuitee