MainStay Suites Big Spring North I-20

Hotels
•
Main Stay Suites
6.9 (20 reviews)
306 NE 12th Street, Building B , Big Spring , US
+1 432-606-5117

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Very friendly, helpful staff (multiple mentions)
Comfortable beds in many rooms
Good location / convenient off the highway
Some rooms are spacious and include kitchen/fridge
Decent breakfast reported by some guests
Cons:
Poor cleanliness (mould, dirty carpets, rooms not cleaned)
Outdated, worn or damaged room furnishings and fixtures
Inconsistent/poor breakfast in several stays
Advertised amenities missing (pool removed)
Noise and poor soundproofing in some rooms
Billing issues (double charge and delayed refund)

Categories

Cleanliness
3.2
Multiple reviews report unmade rooms, dirty carpets, black mould in bathrooms, trash left under beds and inconsistent room servicing — cleanliness is a major negative across stays.
Service
10
Staff are repeatedly described as very friendly, helpful and responsive (helped with issues, courteous at front desk); consistent positive commentary supports a top score for service.
Location
10
Several guests cite a great location and convenient placement off the highway; location is consistently mentioned as a strong point.
Room Quality
5
Mixed reports: some rooms are spacious and beds comfortable, but many notes of outdated, worn, damaged furnishings, broken fixtures and poor finishes reduce the score.
Amenities
5.5
Amenities are inconsistent: some rooms have kitchen/fridge which guests liked, but a prominently advertised pool was missing/removed and breakfast/other services are variable.
Value for Money
8.3
Mixed signals: a 'great deal' and several repeat-stay comments suggest good value for some, but billing issues (double charge, refund delays) and variable room quality temper the perception.
Food and Beverage
6
Breakfast impressions are mixed — multiple complaints about poor/old eggs and inconsistent offerings, while some guests praise the breakfast; overall moderate score.
Overall Experience
7.2
Guest experiences vary widely from 'exceptional' staff interactions and comfortable beds to disappointing cleanliness and amenities issues; overall a mixed but slightly positive impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:44

Property Description

Modern Amenities
MainStay Suites in Big Spring offers a comfortable stay with free WiFi, a fitness centre, and a shared lounge. The rooms are equipped with a TV, fridge, and coffee machine for your convenience.

Convenience at Your Fingertips
Enjoy a hassle-free stay with a 24-hour front desk, an ATM, and a business centre available on-site. Need a quick snack or drink? Vending machines are also conveniently located within the hotel.

Accessible Location
Located just 81 km from Midland International Airport, MainStay Suites is easily accessible for travelers. Book your stay now and experience convenience and comfort at its best at MainStay Suites in Big Spring.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAF

Location

Guest Reviews

6.9
Based on 20 reviews
Cleanliness: 3.2
Service: 10
Location: 10
Room Quality: 5
Amenities: 5.5
Value for Money: 8.3
Food and Beverage: 6
Overall Experience: 7.2
M
Mika • solo_traveller • us
2
Uncomfortable and settling for less for $
Pros:

Nicole was sweet, she made sure common areas were clean and we had everything for breakfast.

Cons:

Rooms were dirty, restrooms had no water pressure. No pool, it’s been sanded in. All amenities you have at others, you don’t have here.

2026-11-03 • via Nuitee
T
Tristan • solo_traveller • gb
2
I felt like I needed a shower when I left
Pros:

Leaving the property

Cons:

First room I was given wasn’t made up. I was then moved to a very poor quality very well used and aged room. Carpets were awful, bathroom had black mould and broken tiles and fittings. The brekfast was awful and non existent. The eggs look like they’d been there days and the other guests were saying the same. Would never stay there again. Also I was charged twice for 1 night and still waiting for a refund

2026-04-10 • via Nuitee
G
Grace • couple • us
8
1 nite stay, carpet needs replacement, shower head rusty, toilet handle broken
Pros:

Due to time, we did not have breakfast. Coffee smelled good.

Cons:

Check-in process, at the hotel was confusing, and embarrassing.

2026-01-20 • via Nuitee
C
Charles • solo_traveller • us
4
The rating is VERY deceiving.
Pros:

Yogurt was good. Room was outdated and not very clean and can say the same for elevator and hallways.

Cons:

Dirty; worn out.

2025-09-19 • via Nuitee
V
Verified traveler
4
Not a good experience.
Pros:

The condition of the hotel was run down. The furniture in the room was damaged, and rickety. The wifi connection was unstable. The sound proofing was pore,and the noise from the highway was loud.

2025-08-23 • via Nuitee
J
Jeffery • couple • us
10
2025-08-17 • via Nuitee
K
Kadisha • solo_traveller • us
10
Great deal
Pros:

Great location, clean rooms, comfortable beds cozy in all. Has kitchen area and fridge for comfortable long stays. 10/10

2025-08-07 • via Nuitee
J
Joanne
8
Would stay again
Pros:

While the breakfast was one the weak side, the hotel made up for it. Clean kitchen with enough to eat in the room. Water pressure decent, bed comfy and staff very friendly and helpful.

2025-03-13 • via Nuitee
T
Tracy • family with young children • us
8
Very good
2025-02-23 • via Nuitee
J
Judy • family with young children • us
9
Superb
2025-01-14 • via Nuitee
M
Metz • family with young children • us
10
Exceptional
Pros:

Staff very friendly willing to help or give directions

Cons:

I had a very good stay

2024-12-09 • via Nuitee
N
Natalia • family_with_children
4
Pros:

The space is in need of maintenance which might be expected but even though we made a reservation late that day, we had to switch 3 times because the rooms were not cleaned. On the positive side, the bed was comfortable.

2024-12-03 • via Nuitee
L
Lugo • review category business travellers • us
10
Exceptional
2024-11-11 • via Nuitee
M
Manuel • review category business travellers • us
7
Good
Pros:

Good

Cons:

Clear

2024-08-16 • via Nuitee
G
Galeana • young couple • us
4
Disappointing
Pros:

Breakfast was the best thing about the hotel

Cons:

Tv didn't work and there was trash left underneath the bed. People beside me was extremely loud

2024-06-25 • via Nuitee
O
Otis • review category business travellers • us
6
Pleasant
2024-06-06 • via Nuitee
J
Juan
10
Pros:

Very nice staff but whenever I would get my room serviced they would take my trash out and not replace the trash bags.

2024-05-28 • via Nuitee
J
Jesus • family
8
Pros:

It’s a good place to stay off the highway. The staff was always super friendly and helpful. My only concern was the building itself. Some of the last remodel was poorly done. For example, door knob to the closet incorrectly done or the baseboard not secured to the wall in some segments.

I would stay here again.

2024-05-03 • via Nuitee
L
Leanne
10
Spacious
Pros:

Room was large and spacious as was the bathroom. Would recommend staying here if going to be stopping in Big Spring.

2024-05-01 • via Nuitee
M
Marcus • young couple • us
1
The guy at the front desk denied me service and I have not received a refund
Pros:

Absolutely nothing at all. I was denied access and have not received my refund.

Cons:

Everything. I was denied services and did not receive a refund

2024-01-25 • via Nuitee