The Hand Hotel Llangollen by Compass Hospitality

Hotels
•
Compass Hospitality
7.9 (2418 reviews)
Bridge Street , Llangollen , gb

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Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
Fax/photocopying
Packed lunches
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Needs cleaning
Room quality issues
Poor shower pressure

Categories

Cleanliness
6.86
Multiple reviews mentioned that the hotel needs cleaning and work done on the property.
Service
8.83
The staff received positive feedback for being friendly and helpful.
Location
9.37
The location was frequently highlighted as excellent and convenient.
Room Quality
6.82
Several guests noted that rooms were small, tired, and needed modernization.
Amenities
7.85
Amenities were mentioned positively, but some issues with Wi-Fi and decor were noted.
Value for Money
7.31
Guests felt that certain aspects, like room quality, did not match the price.
Food and Beverage
8.36
Breakfast and New Year’s Eve meal were mentioned positively, though some meals were criticized.
Overall Experience
7.83
Guests had a mix of positive and negative experiences, balancing out to a moderately favorable review.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:18

Property Description

Charming Riverside Hotel in Llangollen Town Centre

Riverside Views and Modern Comforts: Enjoy picturesque views of the River Dee from your room while indulging in modern amenities like free Wi-Fi and parking.

Delightful Dining Experience: Savor home-cooked meals at the original Georgian restaurant overlooking the gardens and river, with a special bar menu that changes frequently.

Live Entertainment: Experience lively evenings with popular rock and roll on Saturdays and soothing jazz on the first Sundays of the month.

Ready to experience the perfect blend of history and comfort at The Hand Hotel?

Important information:

Please note that the rooms are located on upper-level floors with no elevator access.

When booking for more than 5 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for £30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 2418 reviews
Cleanliness: 6.86
Service: 8.83
Location: 9.37
Room Quality: 6.82
Amenities: 7.85
Value for Money: 7.31
Food and Beverage: 8.36
Overall Experience: 7.83
S
Susan • couple • gb
8
Great last minute decision, good for a short stay.
Pros:

Location was good. Breakfast was very good, staff were great

Cons:

Charge for parking, needs a bit of updating

2026-06-06 • via Nuitee
C
Chris • couple • gb
4
Dissapointed
Pros:

Near to location of show

Cons:

Car parking fees, staff rude, breakfast not included and says with yourself £12 but actually £14. Per person. Was made to feel loke a criminal at breakfast as told not paid for breakfast in front of all our fellow traders. Husband went to check with reception they saud all was good but had not passed on to breakfast staff poor comminicatoon.

2026-06-06 • via Nuitee
J
Jean • couple • ca
7
Lovely old house in great location. Lots of stairs
Pros:

Location friendly staff. Views

Cons:

Nothing really we were put on 3rd floor with so many stairs. But is an old property so nothing can be done
Staff helpful to carry luggage up and down

2026-06-04 • via Nuitee
J
jon • solo_traveller • gb
2
Pros:

Checking out

Cons:

Outdated. Very very small shower. The breakfast was disgusting. Had to pay for parking. And over all very shabby for the price

2026-06-03 • via Nuitee
D
Diane • extended_group • gb
5
Won’t be returning there
Pros:

It was clean

Cons:

Dated and unfriendly

2026-06-03 • via Nuitee
S
Stephen • solo_traveller • gb
9
2026-06-02 • via Nuitee
J
Joseph • couple • gb
8
2026-06-01 • via Nuitee
E
EmilyMcLachlan • couple • gb
5
Disappointing and overpriced.
Pros:

Location of the hotel is great for Llangollen or if you are staying for a Wedding at Tyn Dwr.

Cons:

We stayed at this hotel over the weekend and unfortunately were quite disappointed with our experience. The property itself feels very outdated, and the room we were given was extremely small. The walls are also paper thin.
With temperatures reaching around 25°C, the room became very hot, and as the window could barely be opened, it made the stay quite uncomfortable.
Given the price we paid, we did not feel the quality and comfort of the room offered good value for money.

2026-06-01 • via Nuitee
P
paul • family_with_children • gb
8
Great location . Decent hotel
Pros:

Good value for money and prime location

Cons:

A bit understaffed at reception during our stay

2026-06-01 • via Nuitee
A
Andrew • solo_traveller • gb
8
Pros:

The location is fantastic overlooking the river and everything within 15 min walking distance.The outside area has been beautifully setout with bar service outside weather permitting.The room we had was very comfortable with a view of river and hills.The best part of our stay was the breakfast, buffet style with tea/coffee juice, cereal and fruit to start,then usual bacon sausage and two eggs fried/scrambled mushrooms,beans,hash brown etc.All the staff worked hard and we're very helpful and polite.

Cons:

Not personal but would be difficult for people with mobility issues all stairs and no availability of a lift.Would of been nice to have plug sockets by bed but I'm nit picking everything in our room was perfect.

2026-06-01 • via Nuitee
J
Julie • solo_traveller • gb
9
2026-06-01 • via Nuitee
E
Eric • extended_group • gb
8
2026-06-01 • via Nuitee
I
IRENE • couple • gb
6
Liked our room with a view of the castle on the hill.
Pros:

Breakfast was OK. We liked the location.

Cons:

Dinner was terrible. A plate of thick gravy and very little lamb.z

2026-05-31 • via Nuitee
N
nicky • solo_traveller • gb
8
2026-05-31 • via Nuitee
S
Sarah • couple • gb
3
would not stay here again wasn’t worth 1/2 of what we paid
Pros:

comfy bed

Cons:

very run down and dated. horrid smell throughout hotel like damp very over priced.

2026-05-31 • via Nuitee
C
Christine • family_with_children • gb
5
Great location but hotel very run down and doesn’t reflect cost
Pros:

Excellent location, lovely gardens

Cons:

Very run down. Staff very offhand, quite rude ,particularly the lady in outside bar. No hand rail in bath. Hotel generally needs modernising. Breakfast quite good, but no enthusiasm from staff.

2026-05-30 • via Nuitee
E
Elizabeth • solo_traveller • gb
3
Disappointing
Pros:

The location - a beautiful setting on the river.

Cons:

Hotel in dire need of updating, room was large, but looked like it hadn't been painted since the 1970s! Bathroom was dirty, shower merely trickled. Very expensive, and breakfast wasn't included. Not at all suitable for anyone with limited mobility.

2026-05-30 • via Nuitee
F
freitas de moraes • couple • gb
9
Good, but the bathroom was too small.
Pros:

Dog friendly. Nice bedroom area.

Cons:

The shower space was very small, and the water drainage was terrible.

2026-05-30 • via Nuitee
R
Raymond • couple • gb
9
We had a great time
Pros:

Breakfast was great and the location was brilliant

2026-05-29 • via Nuitee
A
AnnMarie • solo_traveller • gb
4
Cheap hotel in good location
Pros:

Location brilliant, in great part of Llangollen, lvly little balcony over the river

Cons:

Rooms dated , carpets old , bathrooms tired , windows didn't open properly, had to put box under to keep open , rooms to hot as heatwave, no air , found a box to hold windows open

2026-05-29 • via Nuitee