The Hand Hotel Llangollen by Compass Hospitality

Hotels
•
Compass Hospitality
7.9 (2285 reviews)
Bridge Street , Llangollen , gb

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
Fax/photocopying
Packed lunches
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Needs cleaning
Room quality issues
Poor shower pressure

Categories

Cleanliness
6.86
Multiple reviews mentioned that the hotel needs cleaning and work done on the property.
Service
8.83
The staff received positive feedback for being friendly and helpful.
Location
9.37
The location was frequently highlighted as excellent and convenient.
Room Quality
6.82
Several guests noted that rooms were small, tired, and needed modernization.
Amenities
7.85
Amenities were mentioned positively, but some issues with Wi-Fi and decor were noted.
Value for Money
7.31
Guests felt that certain aspects, like room quality, did not match the price.
Food and Beverage
8.36
Breakfast and New Year’s Eve meal were mentioned positively, though some meals were criticized.
Overall Experience
7.83
Guests had a mix of positive and negative experiences, balancing out to a moderately favorable review.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:18

Property Description

Charming Riverside Hotel in Llangollen Town Centre

Riverside Views and Modern Comforts: Enjoy picturesque views of the River Dee from your room while indulging in modern amenities like free Wi-Fi and parking.

Delightful Dining Experience: Savor home-cooked meals at the original Georgian restaurant overlooking the gardens and river, with a special bar menu that changes frequently.

Live Entertainment: Experience lively evenings with popular rock and roll on Saturdays and soothing jazz on the first Sundays of the month.

Ready to experience the perfect blend of history and comfort at The Hand Hotel?

Important information:

Please note that the rooms are located on upper-level floors with no lift access.

When booking for more than 5 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for £30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 2285 reviews
Cleanliness: 6.86
Service: 8.83
Location: 9.37
Room Quality: 6.82
Amenities: 7.85
Value for Money: 7.31
Food and Beverage: 8.36
Overall Experience: 7.83
T
Tracey • couple • gb
6
Nice hotel littled dated but clean and great staff
Pros:

Location and staff

Cons:

Paying for parking

2026-02-14 • via Nuitee
S
Stephen • solo_traveller • gb
4
Disappointing. Unlikely to return
Pros:

Food was ok.

Cons:

Car parking arrangements rediculous. an account to pay via a QR code and create an account for an overnight stay and then be charged £8.40 for the privilege.
I was there to deliver a course which I have done there for a few years without previous issues. This year the room was so cold, everyone was complaining.
I stayed overnight before the course and was accommodated in room 1. Initially the room was very warm, so the heater was turned off, but it soon went cold due to the bedroom window , which could not be closed.
I notified the hotel that things were not acceptable and it is unlikely that we will be booking the hotel again for our courses.

2026-02-09 • via Nuitee
H
helen • extended_group • gb
7
Pros:

Good location.

Cons:

The price was quite expensive for the time of year. £85.50 for one night. Breakfast was £12 extra per person and car park was £8. £117.50 wasn’t value for money

2026-01-29 • via Nuitee
C
Carol • couple • gb
8
2026-01-29 • via Nuitee
S
susan • solo_traveller • gb
7
Pros:

Needs updating

2026-01-28 • via Nuitee
L
Leila • couple • gb
8
2026-01-28 • via Nuitee
J
Joanna • extended_group • gb
6
It did what it needed to do for a 1 night stopover but the hotel could do with a freshen up!
Cons:

Dated room
Uncomfortable bed
Bathroom was very basic

2026-01-27 • via Nuitee
N
Naomi • couple • gb
5
Dated overpriced but clean
Pros:

The real fire was lovely and welcoming

Cons:

Paying for the parking as a resident of the hotel. The staff that booked us in didn't tell us breakfast times or check out times.

2026-01-26 • via Nuitee
A
Amanda • couple • gb
8
Pros:

Traditional style says what it is truthfully.

Cons:

Needs some updating!

2026-01-26 • via Nuitee
H
Hilary • couple • gb
9
2026-01-25 • via Nuitee
I
IAN • couple • gb
9
Christmas at The Hand gets our thumbs up!
Pros:

The breakfast and the hotel location are The Hand's selling points. A hot and cold buffet breakfast did not disappoint.
The sausages are to die for, accompanied by a choice bacon, fried or scrambled eggs, mushrooms, tomatoes, baked beans, black pudding and hash browns. Toast and slices of white and wholemeal bread are available plus different fruit juices, yogurts, pastries, fresh fruit, cereals and of course, tea and coffee. Something really to suit all tastes.

The town centre location overlooking the river is a winner - just a stone's throw from Llangollen's shops, pubs and tourist attractions.

Our double room on the first floor with en suite shower and toilet was comfortable and clean.

Cons:

As it was winter and the weather wasn't great we stayed in the room quite a lot. The TV service lacked the full complement of Freeview channels and had no teletext. My partner particularly enjoys the old black and white films on Talking Pictures TV(Channel 82).

2026-01-23 • via Nuitee
N
Noel • couple • gb
10
Lovely Weekend Break
Pros:

Excellent friendly staff. Amazing location and dog friendly also.Loved the fact the room overlooked the River. Would recommend a stay here and will book again.

2026-01-22 • via Nuitee
J
Joanne • couple • gb
8
2026-01-22 • via Nuitee
C
Connor James • couple • gb
10
Very pleasant
Pros:

Great staff and very clean hotel !

Cons:

The water in the room took to long to heat up

2026-01-20 • via Nuitee
A
anthony • couple • gb
10
great , no problems here
Pros:

exceptional service and nothing was a problem to us they did every thing / request that we asked

Cons:

nothing ... and we will definitely be staying here again .

2026-01-19 • via Nuitee
S
Stephanie • couple • gb
5
Suitable for our purposes ie one night stay
Pros:

The location was very convenient for the reason for our stay

Cons:

Whilst there was plenty of availability and choice of food at breakfast the quality was a little poor.

2026-01-19 • via Nuitee
J
Jan • extended_group • gb
8
2026-01-19 • via Nuitee
L
Lloyd • couple • gb
5
2026-01-19 • via Nuitee
J
John • solo_traveller • gb
7
Generally OK.
Pros:

Breakfast GOOD. Thank you

Cons:

Where was the fixed curtain in the Bedroom 38? I had to assemble the curtain cloth provided with it's ties.
Very strange indeed. Still it worked.

2026-01-19 • via Nuitee
I
Ian • extended_group • gb
4
Pros:

It convenient but basic and dated.

Cons:

Bed was terrible. Shower very small and either roasting hot or cold. Was ok for 1 night stop over but not worth £90

2026-01-19 • via Nuitee