New Road Hotel

Hotels
8.8 (3658 reviews)
103-107 New Road Whitechapel , London , gb

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Cleanliness
Room Quality
Amenities
Cons:
Service Issues
Location
Value for Money

Categories

Cleanliness
8.3
Very clean, but had issues with heating and noise.
Service
9.3
Some staff were nice, but others were rude and inattentive.
Location
7.8
Location isn’t the best and area around the hotel had limited offerings.
Room Quality
9.8
Nice room style, and the bed was lovely.
Amenities
9.3
Games room and beverage amenities on floors were a nice touch.
Value for Money
8.3
Felt overpriced for the quality offered, especially given room size.
Food and Beverage
8.8
Breakfast was great, but service during it was lacking.
Overall Experience
8.8
Mixed feelings due to pricing versus offered quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:36

Property Description

Luxurious Accommodation in London
New Road Hotel offers a prime location just a 5-minute walk from the Royal London hospital and Whitechapel Crossrail station. Indulge in the convenience of on-site dining at Mr White's Chophouse Restaurant by Marco Pierre White and unwind at the stylish bar.

Modern Amenities for Comfort
Relax in rooms featuring private bathrooms with hot tubs, free toiletries, and hairdryers. Enjoy entertainment on large flat screen Smart TVs and rejuvenate in the refreshing rainfall showers.

Convenience and Entertainment
Benefit from a 24-hour front desk, play billiards, or explore the area with available bike hire. With attractions like Brick Lane and the Tower of London nearby, New Road Hotel is the perfect choice for your London stay.

To experience luxury and convenience in London, book your stay at New Road Hotel now.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.8
Based on 3658 reviews
Cleanliness: 8.3
Service: 9.3
Location: 7.8
Room Quality: 9.8
Amenities: 9.3
Value for Money: 8.3
Food and Beverage: 8.8
Overall Experience: 8.8
E
Elodie • solo_traveller • es
5
Not relaxing stay
Pros:

La decoración

Cons:

The beds would make lots of noise when you turned at night. The cars from the street were lou. The bar area, it was freezing. The bathroom had not shower curtain or glass so the water would go over the floor.

2026-06-27 • via Nuitee
W
Wouter • couple • nl
10
2026-06-27 • via Nuitee
A
Alisa • family_with_children • ro
7
Hotel confortabil, dar mâncarea foarte proasta.
Pros:

Curățenia și amplasamentul - aproape de centru.

Cons:

Micul dejun, ca și cina foarte proaste. Aceeași mâncare zilnic. Am înțeles ca asta e politica dacă plătești la rezervare si cina. Te alegi cu ce este mai prost. Am plătit extra pentru un alt meniu, dar efectiv toată mâncarea este fără gust și de o calitate inferioara.

2026-06-27 • via Nuitee
E
Emmanuel • solo_traveller • gb
6
Pros:

Good location and good amenities and layout

Cons:

There were some bugs spotted on the bed :/

2026-06-27 • via Nuitee
C
Caitriona • family_with_children • gb
8
Great!!
Pros:

Good food, nice rooms, roof terrace good

Cons:

Tea making facilities

2026-06-26 • via Nuitee
L
Luc • couple • fr
8
Hôtel très pratique et excellent rapport qualité/prix
Pros:

Personnel attentif / Boisson chaude à volonté / chambre spacieuse

Cons:

Rien à redire

2026-06-25 • via Nuitee
A
Aleksandra • couple • pl
9
Pros:

Czysto, cicho, blisko busy i metro . Ciekawy wystrój.Blisko ścisłego centrum. Miły personel. Smaczne śniadania. Możliwość nieodpłatnego zostawienia bagażu.

2026-06-25 • via Nuitee
P
Péter • solo_traveller • hu
9
2026-06-25 • via Nuitee
A
Ana Cerensek • family_with_children • hr
10
Pros:

The staff were fantastic, and for the first time, we didn't have a single thing to complain about! They responded quickly to every situation, making us feel like we were on a proper holiday—relaxed, carefree, and well taken care of.

Cons:

Nothing!

2026-06-25 • via Nuitee
T
Thomas • family_with_children • gb
9
2026-06-24 • via Nuitee
S
Sabrina • couple • us
9
2026-06-24 • via Nuitee
L
Laura • family_with_children • ie
9
Crabby staff in a cozy hotel
Pros:

Close to the Whitechapel tube stop (less than a 5-minute walk), it's also on the Elizabeth line straight to Heathrow. The rooms are large and, more importantly had working AC! We arrived during a heatwave, and it was much appreciated.

Cons:

I arrived at the hotel at 1.30pm and asked the receptionist if I could check in. He replied tersely, "It's £20" to check in early. I could understand if this was 11 am, but it was an hour and a half before check-in and the room was clearly ready. I didn't need access to the room; all I wanted was to put my bag somewhere. I declined the £20 offer and took him up on his offer of storing my bag. I really don't like hotels that already charge a lot of money {£200+ per night) and then ask for an additional charge. It leaves a bad taste in your mouth.

2026-06-24 • via Nuitee
M
Mary-kate • couple • ie
5
Cons:

Stayed for one night in London and came away abit disappointed. We had booked a standard room but were instead allocated a disabled access room, with no prior notice or explanation at check-in.
While I appreciate the importance of accessible rooms, the layout and facilities were quite different from what we expected and had reserved. It felt like we were not given the room type we had paid for, which was frustrating.
The hotel itself was clean and the staff were polite. The surrounding area also felt quite rough and not particularly welcoming, it didn’t feel safe compared to other areas in London I had stayed before. I understand I should have researched the location more before booking.
For a short stay it was acceptable, but between the incorrect room type and the location, it did not meet expectations and I would be hesitant to return.

2026-06-22 • via Nuitee
B
Bandilla • couple • gb
7
2026-06-22 • via Nuitee
L
lucio • couple • it
10
Da ritornare
Pros:

La camera
La pulizia
Ristorante / bar

Cons:

Quasi nulla

2026-06-22 • via Nuitee
S
st Jean • solo_traveller • gb
8
2026-06-22 • via Nuitee
C
Chris • couple • gb
5
It’s a lovely hotel with some nice features but it’s not in a great area.
Pros:

The hotel had some lovely decoration. The room was clean and had a lovely shower. We also had the room with a hot tub which was a lovely treat. The staff were very nice too.

Cons:

Communication was a bit poor with the hotel. We messaged and called a number of times to confirm that we could check in early. We were told our room would be ready by 12pm but unfortunately wasn’t ready until 2pm so our plans were messed up. The hotel is on a very busy street so was quite loud well into the night.

2026-06-21 • via Nuitee
W
Wayne • couple • gb
10
2026-06-21 • via Nuitee
A
Amesha • couple • gb
10
2026-06-21 • via Nuitee
W
Wayne • solo_traveller • gb
10
2026-06-21 • via Nuitee