New Road Hotel

Hotels
8.8 (3643 reviews)
103-107 New Road Whitechapel , London , gb

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Cleanliness
Room Quality
Amenities
Cons:
Service Issues
Location
Value for Money

Categories

Cleanliness
8.3
Very clean, but had issues with heating and noise.
Service
9.3
Some staff were nice, but others were rude and inattentive.
Location
7.8
Location isn’t the best and area around the hotel had limited offerings.
Room Quality
9.8
Nice room style, and the bed was lovely.
Amenities
9.3
Games room and beverage amenities on floors were a nice touch.
Value for Money
8.3
Felt overpriced for the quality offered, especially given room size.
Food and Beverage
8.8
Breakfast was great, but service during it was lacking.
Overall Experience
8.8
Mixed feelings due to pricing versus offered quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:36

Property Description

Luxurious Accommodation in London
New Road Hotel offers a prime location just a 5-minute walk from the Royal London hospital and Whitechapel Crossrail station. Indulge in the convenience of on-site dining at Mr White's Chophouse Restaurant by Marco Pierre White and unwind at the stylish bar.

Modern Amenities for Comfort
Relax in rooms featuring private bathrooms with hot tubs, free toiletries, and hairdryers. Enjoy entertainment on large flat screen Smart TVs and rejuvenate in the refreshing rainfall showers.

Convenience and Entertainment
Benefit from a 24-hour front desk, play billiards, or explore the area with available bike hire. With attractions like Brick Lane and the Tower of London nearby, New Road Hotel is the perfect choice for your London stay.

To experience luxury and convenience in London, book your stay at New Road Hotel now.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.8
Based on 3643 reviews
Cleanliness: 8.3
Service: 9.3
Location: 7.8
Room Quality: 9.8
Amenities: 9.3
Value for Money: 8.3
Food and Beverage: 8.8
Overall Experience: 8.8
M
Mariel • couple • fr
8
2026-06-06 • via Nuitee
J
Jacqueline • solo_traveller • fr
8
Pros:

L'emplacement la propreté le deco

Cons:

Ras

2026-06-05 • via Nuitee
C
Colin • family_with_children • nl
8
Heerlijk weekend gehad.
Pros:

Prima centrale locatie in de multiculturele wijk whitechappel.
Slechts enkele minuten lopen van de metrolijn.
Ook tower bridge is te voet te bereiken in 15-20min.

Cons:

Helaas geen buffet ontbijt.
2 persoonsbed is smal
Wc zit in de badkamer en wordt nat tijdens het douchen.

2026-06-04 • via Nuitee
D
Daniel • extended_group • cz
10
2026-06-04 • via Nuitee
J
Jenny • solo_traveller • gb
10
Great stay. Very comfy.
Pros:

The location was good. Easy to get to from the tube. Places to eat and grab essentials all nearby.

2026-06-03 • via Nuitee
S
Sam • couple • gb
7
Nice stay in a decent establishment
Pros:

Good location next to Whitechapel station. Nice building and a comfortable bed.

Cons:

I’ve stayed in hotels around the world, and have never been asked for a security deposit at check in, but here £50 was demanded.

Also, me and a friend got a twin room, which was equipped with a glass door to the bathroom.

2026-06-03 • via Nuitee
M
Mariana Adelina • solo_traveller • ie
9
2026-06-03 • via Nuitee
R
Rhonette • couple • gb
8
2026-06-03 • via Nuitee
J
Janna Rogers • couple • gb
10
Absolutely fabulous, was sad it was only one night.
Pros:

Lovely, comfortable, and so friendly. We really enjoyed the space downstairs, the facilities, had a game of pool and streetfighter on the arcade. Our rom was fab, and we were incredibly grateful to be able to get a slightly delayed checkout as my partner wasn't feeling well. The bed was mega comfy, nice and hard but not too hard.

Cons:

The machines are ok, but I'd really prefer to have a kettle in my room as I like to make a hot water bottle often (I know, it's summer, I am a bit odd).
The shower is a bit unintuitive to use, and there was no support for the shower head so you are forced to be under one of those horrible fashionable rain heads. I didn't enjoy that at all, but it didn't stop me loving the hotel.
Breakfast was lovely, but the muffin was stale. Again didn't stop my enjoyment.

2026-06-03 • via Nuitee
P
Pauline • couple • ie
8
Ideal location for us
Pros:

Terrace
Design and decor of room

Cons:

No yogurt for breakfast

2026-06-02 • via Nuitee
O
Oliver Z. • couple • de
8
Super Hotel für eine Städtereise - zwischen industriellem Charme und Moderne
Pros:

Stylisches Hotel in einem sehr "lebendigen" Stadtviertel, gut zu erreichen mit U-Bahn und Bus, schneller Zugang in alle Richtungen von London. Das Design des Hotels und der Zimmer ist etwas ausgefallen zwischen alter industrieller Bausubstanz und Moderne. Das Personal war fast ausnahmslos sehr freundlich. Das Superior-Zimmer war kompakt, aber gut ausgestattet und hatte ein großes Bett mit bequemer Matratze und Kissen. Die Klimaanlage war aufgrund mehrerer sehr warmer Tage besonders wichtig. WLAN ist im ganzen Haus gut verfügbar. Es gibt mehrere Themenzimmer, z.B. einen Aufenthaltsraum, eine Bibliothek zum Arbeiten und einen Bügelraum. Auf dem Dach gibt es eine kleine Terrasse mit Ausblick fast rundum. Automaten für kostenlose warme Getränke gibt es auf jeder Etage. Das Frühstück war eher ausgefallen (a la carte), bot aber insgesamt ausreichend Vielfalt. Das hauseigene Restaurant (Steakhaus) haben wir nicht getestet, in der Umgebung gibt es viele Lokale mit asiatischer, orientalischer und fernöstlicher Küche, die uns mehr gereizt haben. Insgesamt ist das Hotel auf jeden Fall zu empfehlen, auch für eine mehrtägige Städtereise.

Cons:

Was schon häufiger von Gästen angesprochen wurde und auch uns gestört hat, war das sehr offene Badezimmer, wodurch beim Duschen praktisch der gesamte Boden nass wurde. Eine feste 2/3 Glastrennwand (oder ein Vorhang) zwischen Dusche und Waschbecken/WC würde der Optik nicht schaden und diese "Überflutung" stark reduzieren oder verhindern. Auch die fehlende Toilettenbürste ist uns aufgefallen. Das Frühstückskonzept ist interessant, aber eher nicht so unser bevorzugter Ansatz. Ansonsten gibt es kaum etwas am Hotel zu kritisieren.

2026-06-01 • via Nuitee
T
Tracey • couple • gb
7
Enjoyable, welcoming
Pros:

Bed was comfortable and room clean. Fresh towels each day and open spaces on each floor eg library, roof terrace etc
Staff were very friendly and helpful.

Cons:

Very noisy at night. Windows /blind unable to mute/lower the noise.

2026-06-01 • via Nuitee
A
Adam • extended_group • cz
7
Pros:

Everything was clear! Room was tiny but cozy. Less than 5 minutes to a train stop to the city.

Cons:

Small room and breakfast. Next time i would not pay for breakfast.

2026-06-01 • via Nuitee
A
Andrei • solo_traveller • ro
8
Functional place for a safe stay
Pros:

Room is minimal but spacious enough to not be hitting everything all the time. The shower is also minimal and integrated with the toilet but is surprisingly practical. The blinds are powerful, hotel lobby is comfy, pretty close to Whitechapel station. Nice!

Cons:

integrated shower, staff does not try to be nice

2026-05-31 • via Nuitee
T
Tanja • extended_group • de
8
Pros:

Das Hotel hat eine gute Anbindung zu den Ölfis, der Style ist cool

Cons:

Leider können die Fenster nicht wirklich geöffnet werden. Das bedeutet, dass die Luftfeuchtigkeit nicht entweichen kann. Das riecht man zum Teil schon…

2026-05-31 • via Nuitee
N
Nicoló • couple • lu
7
2026-05-30 • via Nuitee
A
Alinny • couple • ie
10
2026-05-30 • via Nuitee
7
7Fifty • couple • it
9
Visita a Londra!
Pros:

Strutture accogliente a dal design particolare, l'area bar/ristorante in particolare.
Personale gentile e disponibile. Camera contenuta nelle dimensioni ma dotata di tutti i confort.
Colazione completa e con buona scelta, con piatti cucinati sul momento molto gustosi.
Posizione comoda con treno/metro, permette di raggiungere le zone principali della città.

Cons:

Nulla di particolare

2026-05-29 • via Nuitee
N
Nicholas • solo_traveller • nz
10
Really great stay, close to everything I needed.
Pros:

Staff were very friendly, had an issue with the laundry service and they were super ready to help and get it fixed for me. Breakfast was really good, I had eggs fresh every morning and there was decent coffee too.

Cons:

Was a little odd not having a kettle and the machine for making tea was sub-optimal with powdered milk etc. But a small thing.

2026-05-28 • via Nuitee
S
Sabine • family_with_children • nl
8
Prima!
Cons:

Volume muziek in lobby veel te hard.prima!

2026-05-28 • via Nuitee